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- Castlecroft Residential Care Home



An excellent choice mum or I couldn't have asked for more care and attentionTerry(Son of Resident/Service User)



An excellent choice mum or I couldn't have asked for more care and attentionTerry(Son of Resident/Service User)

Castlecroft is a special place, where the team, residents and their loved ones work together to create a happy home that feels like an extended family.
There are resident ambassadors, who have active roles to play in how the home is run, from helping to interview potential staff, to providing residents’ feedback.
The team are passionate about enriching their residents’ lives, supporting them to do the things that bring them...
Care Provided by Castlecroft Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 64 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Facilities
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1195 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
The price(s) shown are provided by the care home. Contact Castlecroft Residential Care Home for full pricing details and T&Cs.
Contact Castlecroft Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Sanctuary Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Jessica Billingham(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (64)
- Single Rooms with ensuite Wet Room (64)
Castlecroft Residential Care Home Reviews (117)
Castlecroft Residential Care Home has a Review Score of 9.9 (9.885) out of 10, based on 32 reviews in the last 2 years.
Over all time Castlecroft Residential Care Home has 117 reviews.
Every time I visited my mum it always felt positive wherever I walked around the home. Such a lovely send-off on my mum's final farewell.
All the staff at Castlecroft Residential Care Home put their heart and soul into providing care for the residents. They not only look after physical needs but constantly provide and think of new ways to stimulate the mental well-being of all the residents. They recognise when residents are not great at socialising with others and find out their interests so that they do not feel alone. The past year has been very trying for all and the staff have kept our family members safe always updating us on new policies. I look upon the staff there as an extension of my family. Thank you Castlecroft.
I can definitely recommend Castlecroft Care Home in Weoley Castle, Birmingham for its top-class care and compassion towards the residents. My mother has been a resident here for nearly 4 years and definitely thinks of it as her home now. The staff are very professional and caring.
Thank you for your review - it is so appreciated by our team at Castlecroft. It is wonderful to hear that your mother feels so at home with us. Best wishes, Fae
The Castlecroft staff makes all residents feel inclusive whatever is happening. I feel that mom could not get the care provided anywhere else. The kitchen provides brilliant celebration cakes afternoon treats as well as daily meals. Staff amazes with the activities they provide and manage to encourage even the reluctant residents to give them a go. This has been so helpful during the pandemic to fill mom's day and the enjoyment is apparent when we speak. I have no worries about the care the staff members provide it is given with devotion and a smile. If I needed reassurance I only need to call. Nothing is too much trouble. It’s probably been said but the staff will go the extra mile to make someone happy. It takes a special person to work in a care home and Castlecroft is full of special people. My thanks to each and every one of them.
Thank you, this is such a lovely review - our team will so appreciate it! Best wishes, Fae
Our resident is a longstanding member of our local Methodist Church and has no surviving family members able to support her. From the day that she moved in, she has been comfortable and happy and for her, Castlecroft is home. We have no concerns whatsoever about the practical conditions, and the staff have always been extremely helpful, friendly and positive creating a warm, relaxed atmosphere and this has not changed despite the pressures of covid 19. We have managed several visits, and we are impressed that communication has been maintained via lively, informative newsletters even when visits were not possible. It is reassuring that contact by phone meets with an immediate personal response by a member of staff.
Thank you for taking the time to review our home and for your kind words - they are so appreciated. Best wishes.
My mom and aunt are both residents in Castlecroft. The way they are cared for is second to none. All of the staff are so kind and caring and they all go the extra mile for their residents and each other. It’s like one big happy family and I always get the impression that they all love their jobs. Would highly recommend. I have total peace of mind knowing my relatives are so well looked after.
Thank you for such wonderful feedback about our home and team. Best wishes, Fae
When you need to find a new home for a loved one it is a huge responsibility and frankly terrifying. When my sister and I visited Castlecroft it was as though a great weight had been lifted. We are so glad we chose Castlecroft. The home is in a pleasant, quiet and tree-lined area. The staff are all, and I mean all, fabulous. They are caring and friendly and will always go the extra mile. They will all make time to talk to you if you have concerns or want information. The manager is very hands-on and I think the ethos of Castlecroft is in no small measure due to her and her staff’s diligence. I would have no hesitation in recommending Castlecroft to anyone who is in the process of making this difficult decision.
Thank you for your kind words, your reviews mean so much to our team and are truly invaluable, shaping the care we provide. Best wishes, Fae
I cannot begin to explain how wonderful the home is and the care and love that is shown to the residents. We had to unfortunately make the decision that Mom needed more help than we could give her and it was made even worse due to Covid so that meant not seeing Mom when her family was around her all the time at home. However, since moving her to Castlecroft, we have seen the brilliant care the give and the activities they do for the residents and the facilities there are fabulous. They are Angels.
Thanks so much for taking the time to review Castlecroft and for your kind words about our home and team - it really is appreciated. Best wishes, Fae
My mother has been at Castlecroft for the last 12 months, she has never been so happy considering she lived on her own. However, the care that she receives from the staff at Castlecroft is fantastic and it is definitely the right care home for our mother. I would recommend Castlecroft for the elderly who are suffering from dementia or Alzheimer's as this is their speciality.
Thank you for taking the time to review our home. It is so wonderful to hear how well Mum is doing and that you'd recommend our home. Best wishes, Fae.
I live in London, 130 miles away from my sister in Castlecroft Care Home and normally I visit her every 2 weeks for about 2 hours each time. Since March 2020 no visits were made for several weeks but later structured visits were allowed for 30 minute periods. I have made 3 such visits but understandably not allowed inside the home. My sister has difficulty in recalling recent memory facts and distant memory is often confused. consequently, any review which I can provide is subjective to my own observations. However, when I was able to make my visits inside the home I was always impressed by the pleasant atmosphere, friendliness of the staff and was always made to feel welcome. My sister's individual accommodation is clean, well-appointed and adequate. I have been aware that efforts are made by the staff to stimulate the resident's interest but I realise it is difficult to engage my sister in socially orientated activities. Prior to my sister taking up occupancy at Castlecroft I had visited several other homes none of which approached the superior standard available at Castlecroft. Whether the cost of her accommodation is value for money is commensurate with being able to rest assured she is cared for more satisfactorily than any alternative I could consider.
Thank you for taking the time to review our home, your kind words are so invaluable to our team. Best wishes.
From carers to cleaners, administrative, cooks, maintenance - I can't thank them enough for all they are doing, especially at this most difficult time of keeping everyone safe.
Thank you for your kind words about our home and team, we really appreciate it. Best wishes, Fae.
Admission was a pleasant process. Mum was flooded out of her sheltered accommodation but was assessed and admitted efficiently. The welcome was great. Mum has been in her same comfortable room for over two years. The activities available, the helpful team and general care have been of a consistently high standard. Despite COVID-19, challenges of family, and Mum's deterioration, the home has impressed.
Our mother has now been a resident for 2 months and as a family, we are delighted with the level of care, compassion and attention to detail shown by all of the staff during what has been an extremely difficult time for everyone.
The staff are extremely well presented and during this difficult time they have made visiting a real pleasure.
Thank you for taking the time to review our home, your kind words and feedback are truly invaluable to our team and the care we provide. Best wishes.
Mum has always wanted a daily shower and this has been achieved for her wellbeing. She always looks fresh and clean. Mum talks highly of her carers and we have been impressed with the carers and their wonderful humour and diligence.
Thank you for taking the time to review our home and for your kind words about our team - it really is appreciated. Best wishes.
Dad is very happy at Castlecroft. He is always saying how lovely is his room and staff. Staff are very caring and approachable and keep family fully informed of dads health and progress. Thank you all.
Dads care is very good, we are very happy with his care.
I would highly recommend!
Thank you for your lovely review. Your feedback is so invaluable to us - I will be sure to pass this onto our team. Best wishes, Fae.
My sister became a resident of this care home in May 2018. We have been very pleased with the support from the staff and the facilities in the home. It is run efficiently, adhering to rules and regulations while at the same time, providing a warm, friendly atmosphere. Staff are usually responsive to any concerns and requests. They show a great deal of warmth and respect to the residents. We feel my sister is in the best of hands in a purpose-built residence which is modern, bright and clean.
Thank you for such a lovely review - I will be sure to pass this onto the team, your feedback is always appreciated. Best wishes, Fae.
Excellent, food is very good, staff are friendly too, well recommended. I haven't had any issues, so do your research on this place.
Thank you for your lovely review, Granville. The team will really appreciate your kind words. Best wishes.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 May 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 03 Jan 2025
We are proud to reveal that our amazing carer assistant Tilu Ngwira has been named Carer of the Year in the National Care Awards 2024! Tilu, who joined the team...
There are no upcoming events for Castlecroft Residential Care Home.
Awards / Recognitions (13)
- 30 Jan 2026Recipient: Sanctuary Care Ltd
- 31 Jan 2025Recipient: Sanctuary Care Ltd
- 29 Nov 2024Recipient: Castlecroft Residential Care Home
Accreditations
There are no accreditations posted yet for Castlecroft Residential Care Home.
Meet the Team (5)

For Sharon the most important thing in care is championing residents to do the things they love, giving them a sense of continuity, purpose and achievement.
Sharon is passionate about the residents and their loved ones being actively involved in the running of Castlecroft, championing co-production throughout the home.
“This is our residents’ home and it’s important that they are in charge of the way it’s run. We don’t see our residents as people living in a care home, it’s about seeing them as the people they want to be.”

Lisa was shortlisted as a finalist in the Great British Care Awards for the incredible things she does for Castlecroft's residents, enriching their lives and supporting them to do the things they love to do.
Castlecroft is like a second home to Lisa and she is often popping in on her days off, simply because she loves to spend time with the residents.

Nominated for a National Care Award this year, Tilu is a shining star at Castlecroft.
He is passionate about finding out everything he can about residents and their life histories, spending time with their loved ones too to discover everything he can about them, so he can provide the very best care.
A born leader, Tilu is an incredible mentor to his junior colleagues, showing them the right way to care and inspiring them with his positivity and his unwavering high standards when it comes to dignity and respect.

The residents make your day and they are a part of my family, they are very special.

I love everything about Castlecroft – it feels like we are a family here. I treat the residents how I would my own grandparents – they are like family to me.
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