Castlecroft Residential Care Home

Castle Road, Weoley Castle, Birmingham B29 5HF
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9.9 107 Reviews
  • Castlecroft Residential Care Home, Birmingham
Castlecroft is a special place, where the team, residents and their loved ones work together to create a happy home that feels like an extended family.

There are resident ambassadors, who have active roles to play in how the home is run, from helping to interview potential staff, to providing residents’ feedback.

The team are passionate about enriching their residents’ lives, supporting them to do the things that bring them joy, giving them a sense of continuity and purpose. One resident is a fitness enthusiast, so the team created a gym for him, with his own equipment and some new additions.

Relatives are embraced into life at Castlecroft, and many are volunteering there. For example, several relatives created a vegetable patch with the residents, while others run singing sessions. There is also a private family and friends Facebook page.

Many residents love animals, so every week a member of the team brings in her family dog for them.

All the staff are actively involved in activities. Staff buddy residents who share the same interests, so activities are even more meaningful. For example, the maintenance operative discovered one of the residents shares his love of playing pool, so takes time to join him for games in home’s bar.

A group of male residents were chatting about how they loved cooking, so the ‘curry club’ was created. They go shopping with the team for the ingredients to make their own curries.

The home itself is beautiful, with spacious ensuite bedrooms, lounge areas and quiet spaces. There are landscaped gardens, where the residents enjoy growing their own produce, which they harvest for the chef to use in the kitchen. And mealtimes are a real highlight, with delicious home-cooked meals every day.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1128
  • RESPITE Self-Funded Residential Care: from £1128

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1128 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Castlecroft Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sharon Rollins (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Castlecroft Residential Care Home Reviews (107)

Total of 107, showing 61-80
9.9

Castlecroft Residential Care Home has a Review Score of 9.9 (9.869) out of 10, based on 25 reviews in the last 2 years. Over all time Castlecroft Residential Care Home has 107 reviews.

Overall Experience

  • 92
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Review from Marilyn W (Daughter of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are committed to giving the residents the best experience. They go the extra mile to make sure the residents are looked after and happy. The food is good and plentiful.
From carers to cleaners, administrative, cooks, maintenance - I can't thank them enough for all they are doing, especially
at this most difficult time of keeping everyone safe.

Reply from Fae Doherty, Senior Marketing Officer at Castlecroft Residential Care Home

Thank you for your kind words about our home and team, we really appreciate it. Best wishes, Fae.

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Review from Mark H (Son of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Admission was a pleasant process. Mum was flooded out of her sheltered accommodation but was assessed and admitted efficiently. The welcome was great. Mum has been in her same comfortable room for over two years. The activities available, the helpful team and general care have been of a consistently
high standard. Despite COVID-19, challenges of family, and Mum's deterioration, the home has impressed.

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Review from T R (Son of Resident) published on 1 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has now been a resident for 2 months and as a family, we are delighted with the level of care, compassion and attention to detail shown by all of the staff during what has been an extremely difficult time for everyone.

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Review from J P (Son-in-law of Resident) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home and the staff are excellent, nothing is too much trouble. My mother-in-law is looked after and cared for in a most professional way - well-fed, well cared for and well-loved.
The staff are extremely well presented and during this difficult time they have made visiting a real pleasure.

Reply from Fae Doherty, Senior Marketing Officer at Castlecroft Residential Care Home

Thank you for taking the time to review our home, your kind words and feedback are truly invaluable to our team and the care we provide. Best wishes.

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Review from L P (Daughter of Resident) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel mum is content at Castlecroft - she appears to be well cared for. The carers are kind and supportive.
Mum has always wanted a daily shower and this has been achieved for her wellbeing. She always looks fresh and clean. Mum talks highly of her carers and we have been impressed with the carers
and their wonderful humour and diligence.

Reply from Fae Doherty, Senior Marketing Officer at Castlecroft Residential Care Home

Thank you for taking the time to review our home and for your kind words about our team - it really is appreciated. Best wishes.

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Review from P P (Son of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is very happy at Castlecroft. He is always saying how lovely is his room and staff. Staff are very caring and approachable and keep family fully informed of dads health and progress. Thank you all.

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Review from S P (Son of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dads care is very good, we are very happy with his care.

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Review from Kate T (Granddaughter of Resident) published on 30 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother moved to Castlecroft in May last year. The care she has received has been wonderful. All of the staff are friendly and kind, caring individuals.
I would highly recommend!

Reply from Fae Doherty, Senior Marketing Officer at Castlecroft Residential Care Home

Thank you for your lovely review. Your feedback is so invaluable to us - I will be sure to pass this onto our team. Best wishes, Fae.

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Review from D E (Sister of Resident) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister became a resident of this care home in May 2018. We have been very pleased with the support from the staff and the facilities in the home. It is run efficiently, adhering to rules and regulations while at the same time, providing a warm, friendly atmosphere. Staff are usually responsive to
any concerns and requests. They show a great deal of warmth and respect to the residents. We feel my sister is in the best of hands in a purpose-built residence which is modern, bright and clean.

Reply from Fae Doherty, Senior Marketing Officer at Castlecroft Residential Care Home

Thank you for such a lovely review - I will be sure to pass this onto the team, your feedback is always appreciated. Best wishes, Fae.

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Review from Granville S (Partner of Resident) published on 16 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, food is very good, staff are friendly too, well recommended. I haven't had any issues, so do your research on this place.

Reply from Fae Doherty, Senior Marketing Officer at Castlecroft Residential Care Home

Thank you for your lovely review, Granville. The team will really appreciate your kind words. Best wishes.

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Review from Gabby L (Daughter of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my very first visit to see Castlecroft, I found staff and the manager to be friendly, supportive and understanding. As we live overseas, after Dad moved in, we were regularly updated with emails in relation to health matters and photos of him during activities and social occasions. When Dad had
a fall the staff ensured he was thoroughly checked by a GP, and when necessary following a further fall, arranged for him to go to hospital. The staff and management handled Dads situation with genuine care and concern and worked closely with our family as he became unwell to ensure the best possible outcomes following his discharge from hospital.

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Review from Jean B (Daughter of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very clean and homely, staff friendly and approachable. Home from home for Mam. Would recommend to my family and friends.

Reply from Fae Doherty, Marketing Officer at Castlecroft Residential Care Home

Dear Jean, thank you for reviewing Castlecroft. Your feedback is invaluable to our team, I will be sure to pass this onto Leanne and the team. Best wishes.

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Review from Helen C (Daughter of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom moved into Castlecroft in July 2018. Since moving in she has settled down and is very happy, the staff do an amazing job. From carers/seniors and management, always happy to help and solve any worries we may have. I would highly recommend Castlecroft to other families and friends.

Reply from Fae Doherty, Marketing Officer at Castlecroft Residential Care Home

Dear Helen, thank you for taking the time to review Castlecroft. Thank you for your kind words about our team and the care we provided - it's great to hear that your mother has settled in well with us. Best wishes.

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Review from Denis C (Son of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone who works at Castlecroft is dedicated to looking after the residents in the best possible way. As a result, our family and myself are very happy and satisfied with the excellent care that is given to our very dear mother.

Reply from Fae Doherty, Marketing Officer at Castlecroft Residential Care Home

Dear Denis, thank you for such a lovely review. We are so pleased to hear how happy both yourself and your family are with the care provided to your mother. I will be sure to pass your kind words onto Leanne and the team - they are invaluable to us. Best wishes.

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Review from Catherine (Granddaughter of Resident) published on 4 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The energy, friendliness and attentiveness are the best compared to many care homes that I have had experience of. There is always a smile and a greeting. The staff get to know the residents very well so can identify problems through non-verbal cues which is vital when the resident has problems with
communication. All residents are given respect and dignity and are encouraged to participate in the very many activities which may be appropriate for them. I am so pleased that my grandmother has found such a happy home with them. It is truly a weight off my mind, knowing she is well cared for, especially as I am so far away and can only visit once or twice a week.

Reply from Fae Doherty, Marketing Officer at Castlecroft Residential Care Home

Dear Catherine, thank you so much for your lovely review and kind words, it will mean ever so much to our team at Castlecroft. We are so glad that the home allows you to have peace of mind, knowing that your grandmother is well cared for. Best wishes.

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Review from John J (Nephew of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle entered the home in June 2014 after being diagnosed with dementia. He was also an amputee (minus one leg), the love and care he received from all of the staff were exceptional, especially in some of his darker moments. Although we visited him fairly regularly we were kept informed with phone
calls of any changes or incidents, and he had a few. The home itself is fairly modern (opened in 2013) and kept clean and decorative with a pleasant fragrant (non-chemical) atmosphere. A specialist activity member of staff arranges trips, entertainment and activities for the three specialist floors (care - 24-hour care - dementia). When we visited the home we felt we were part of a big happy family, always being given a welcome and a report on my Uncles wellbeing and activities. The final endorsement was at my uncles funeral last week when seven of the carers attended his funeral that was ten miles from the home. They still had love and care to give.

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Review from Terry (Son of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 18 months at Castlecroft Residential Care Home. An excellent choice mum or I couldn't have asked for more care and attention. In fact, before her dementia got really awful she often said how much she loves being there.
We believe we couldn't have found a better home for home.

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Review from Jane W (Friend of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Moved into respite! Lovely welcoming place. Put her at ease and settled well.
I would recommend. Brilliant activities also!

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Review from Gem F (Daughter of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Castlecroft for respite care. The care is fantastic and the manager is professional which reassures us leaving mum under their care.
This is now our choice of a permanent care home for mum if all goes well.

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Review from Elliot (Son of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The transition for mom has been made as easy as possible for her to try and settle in.

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Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for Castlecroft Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.869 for Castlecroft Residential Care Home is calculated as follows: ( (262 Excellents x 5) + (33 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 298 Ratings = 4.869

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Castlecroft Residential Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

Meet the Team (5)

Sharon

Sharon Rollins

Job Title: Home Manager

Joined: 2013

For Sharon the most important thing in care is championing residents to do the things they love, giving them a sense of continuity, purpose and achievement.


Sharon is passionate about the residents and their loved ones being actively involved in the running of Castlecroft, championing co-production throughout the home.


“This is our residents’ home and it’s important that they are in charge of the way it’s run. We don’t see our residents as people living in a care home, it’s about seeing them as the people they want to be.”

Lisa

Lisa Farrell

Job Title: Activities Coordinator

Joined: 2014

Lisa was shortlisted as a finalist in the Great British Care Awards for the incredible things she does for Castlecroft's residents, enriching their lives and supporting them to do the things they love to do.


Castlecroft is like a second home to Lisa and she is often popping in on her days off, simply because she loves to spend time with the residents.

Tilu

Tilu Ngwira

Job Title: Care Assistant

Joined: 2022

Nominated for a National Care Award this year, Tilu is a shining star at Castlecroft.


He is passionate about finding out everything he can about residents and their life histories, spending time with their loved ones too to discover everything he can about them, so he can provide the very best care.


A born leader, Tilu is an incredible mentor to his junior colleagues, showing them the right way to care and inspiring them with his positivity and his unwavering high standards when it comes to dignity and respect.

Jess

Jess Billingham

Job Title: Team Leader

Joined: 2018

I love that we are like one big family here. It’s like a second home and I don’t think I would ever leave!
The residents make your day and they are a part of my family, they are very special.

Chloe

Chloe Ling

Job Title: Care Assistant and Team Leader

Joined: 2021

I love everything about Castlecroft – it feels like we are a family here. I treat the residents how I would my own grandparents – they are like family to me.

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