Castlecroft Residential Care Home

Castle Road, Weoley Castle, Birmingham B29 5HF
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9.9 107 Reviews
  • Castlecroft Residential Care Home, Birmingham
Castlecroft is a special place, where the team, residents and their loved ones work together to create a happy home that feels like an extended family.

There are resident ambassadors, who have active roles to play in how the home is run, from helping to interview potential staff, to providing residents’ feedback.

The team are passionate about enriching their residents’ lives, supporting them to do the things that bring them joy, giving them a sense of continuity and purpose. One resident is a fitness enthusiast, so the team created a gym for him, with his own equipment and some new additions.

Relatives are embraced into life at Castlecroft, and many are volunteering there. For example, several relatives created a vegetable patch with the residents, while others run singing sessions. There is also a private family and friends Facebook page.

Many residents love animals, so every week a member of the team brings in her family dog for them.

All the staff are actively involved in activities. Staff buddy residents who share the same interests, so activities are even more meaningful. For example, the maintenance operative discovered one of the residents shares his love of playing pool, so takes time to join him for games in home’s bar.

A group of male residents were chatting about how they loved cooking, so the ‘curry club’ was created. They go shopping with the team for the ingredients to make their own curries.

The home itself is beautiful, with spacious ensuite bedrooms, lounge areas and quiet spaces. There are landscaped gardens, where the residents enjoy growing their own produce, which they harvest for the chef to use in the kitchen. And mealtimes are a real highlight, with delicious home-cooked meals every day.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1128
  • RESPITE Self-Funded Residential Care: from £1128

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1128 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Castlecroft Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sharon Rollins (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Castlecroft Residential Care Home Reviews (107)

Total of 107, showing 81-100
9.9

Castlecroft Residential Care Home has a Review Score of 9.9 (9.869) out of 10, based on 25 reviews in the last 2 years. Over all time Castlecroft Residential Care Home has 107 reviews.

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Review from Patricia B (Daughter of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The review was conducted in a friendly and informal manner. Every aspect of Mom's health, care and welfare was discussed in detail. Comments that were brought forward were duly noted and written down. It was a very good and informative meeting - well done.

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Review from Yvonne M (Daughter of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was placed in emergency care following the sudden death of my mother and in the 2 months it took to return him to Birmingham, he deteriorated rapidly. After 6 weeks ar Castelcroft, he is himself again. I simply could not recommend them highly enough. Literarily fantastic in every area.

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Review from John H (Son of Resident) published on 26 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we realised that my 90-year-old mother was no longer able to look after herself in a warden controlled housing complex we started a search for a care home. Having reviewed and visited a number it was apparent that Castle Croft was perfect for mom's needs. This was two years ago and I can honestly
state that it was the best decision we have made.
The level of care and the genuine nature of that care has been magnificent. The management and staff have been so kind to mom that it has eased any worries that we might have had as we live 2 hours away.
Mom always said that she was really happy at Castle Croft.
When the end finally came the staff were wonderful, even attending mom's funeral.
We had been so impressed with castle croft that we were happy to hold mom's wake there also - which brings up the subject of the food - I've seen worse in hotels!! The chef produced all the food for the wake and it was brilliant.
Can't say enough for the manager and her staff
10/10

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Review from Lynda J (Granddaughter of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan came to stay in May 2016 as she was unable to care for herself.
It gave us great comfort when we came to visit, that it was plain to see that nan was receiving great care, she was happy, active, full of tails of news friend and activities,


In May 2017 nan received the dreadful news that

she had terminal cancer, this is where the staff at Castlecroft really came into there own, the end of life care and love that was shown to my nan over the last few months of her life, leave me speechless, words are just not enough.
I spent the last few days with her, and in that time the staff not only cared for nan but cared for me also nothing was to much trouble.
To see the staff interacting with nan was very humbling and touching.
When nan passed I was with her, the staff or really I should refer to them as friends because that's what they had become to her, came in and said their goodbyes, they were so respectful.

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Review from Hugh N (Nephew of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt spent her final days at Castlecroft Care Home and the level of care was exemplary. She was cared for like a member of the family with highly caring staff, excellent conditions and a lovely environment.
We held the wake at the care home and we were treated with the utmost respect and courtesy.
And the catering was excellent.
The families thanks all at Castlecroft for making my aunts last days so peaceful.

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Review from June P (Daughter of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother stayed in Castlecroft Residential Care Home for 2 years until her death in December 2017. The care she received was excellent, the staff were excellent and all the family were extremely pleased with the care she received right until the end.

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Review from Stephen W (Nephew of Resident) published on 22 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home has a happy feeling. Staff are caring and make residents and family members welcome.

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Review from Ann M (Daughter of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mom has moved onto the second floor for advanced dementia, she and I found it hard at first but she has settled and is quite happy. Staff are helpful and courteous at all times and certain staff go above and beyond their daily care duties towards all residents.
Castlecroft is a warm, friendly,
welcoming care home at all levels and myself and my partner are constantly supported through this very sad journey with Mom.
She may not know who I am on many of my visits but I know she is safe, warm, looked after and cared for.

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Review from D S (Daughter of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Castlecroft since August 2017. I am pleased with the care that my mum is receiving. The staff are all kind and dedicated.

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Review from David J (Brother of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been resident for the last four months and her requests, needs and all other care has been completed with speed and efficiency.

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Review from B P (Friend of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting my dear friend, it is great to see her so well cared for in this excellent care home. The staff are caring and friendly, and my friend enjoys the food and her well-equipped room.


Having been in homes in Sheffield, Wolverhampton, Birmingham, and Sandwell as a visitor, this one is the best.

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Review from Linda D (Daughter of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Castlecroft Residential Care Home when it just opened and my daughter was working there. We have recommended the home to many people of which some have referred their relatives and have been very happy with the home. The home is excellent including the food and staff. Everything
is just amazing. My mother has been very happy there. Unfortunately, she is now coming to the end of her life. She is 100 on the 20th November and we hope she will make it. The staff has said she can end her days there instead of hospital and cannot praise the staff enough. They are wonderful.

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Review from Jean H (Sister of Resident) assisted by family/friend published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful place with very caring people.

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Review from Hazel D (Daughter of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After finally finding a place here for my dad, I was so relieved. The staff are so friendly, helpful and at the reception I was made to feel welcome. My dad has been here a month and has settled down and looks 100% better than before moving in. He also feels that the care here and the food is fantastic
and he can't wander off on his own and that the care he receives is fabulous.

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Review from Gillian (Daughter of Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are excellent and very caring. Facilities are good however activities are lacking although many service users are not interested or able to take part. Ideas are started but not thought through or completed. Outside space is very good but no-one tends gardens, collects litter etc, the grass is
cut but nothing else done.

Reply from Leanne Carter, Home Manager at Castlecroft Residential Care Home

Home manager Leanne Carter said: “Thank you for the lovely comments about my team. I am sorry to hear your view of our activities, as we have a fantastic activities leader who, alongside the team, organises a variety of individual and group activities, many of which your mum really enjoys. Our gardens are regularly maintained and the occasional piece of litter that blows into them is always picked up. If you do have any concerns please do come and see me as I would be really pleased to talk to you.”

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Review from Sheila F (Daughter of Resident) published on 6 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom was in Castlecroft for two years but sadly had a stroke and had to go into nursing.
Mom is now improving and would love to come back to the home as she found all staff meals and carers approachable and helpful.

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Review from M P (Daughter of Resident) published on 2 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very Good

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Review from Kelly D (Granddaughter of Resident) published on 1 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have been amazing looking after my Nan for the past three years especially when she has been ill. They are always welcoming and friendly. The use of dignity and sensitivity is amazing. I am really happy for my Nan to end her life here with such loving, caring staff. They treat her like family.

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Review from Roz D (Daughter of Resident) published on 1 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant. Settled in a lot quicker than last time. Moved in September.

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Review from Gill (Friend of Resident) published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly home, lovely staff.

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Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for Castlecroft Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.869 for Castlecroft Residential Care Home is calculated as follows: ( (262 Excellents x 5) + (33 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 298 Ratings = 4.869

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Castlecroft Residential Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (12)

Meet the Team (5)

Sharon

Sharon Rollins

Job Title: Home Manager

Joined: 2013

For Sharon the most important thing in care is championing residents to do the things they love, giving them a sense of continuity, purpose and achievement.


Sharon is passionate about the residents and their loved ones being actively involved in the running of Castlecroft, championing co-production throughout the home.


“This is our residents’ home and it’s important that they are in charge of the way it’s run. We don’t see our residents as people living in a care home, it’s about seeing them as the people they want to be.”

Lisa

Lisa Farrell

Job Title: Activities Coordinator

Joined: 2014

Lisa was shortlisted as a finalist in the Great British Care Awards for the incredible things she does for Castlecroft's residents, enriching their lives and supporting them to do the things they love to do.


Castlecroft is like a second home to Lisa and she is often popping in on her days off, simply because she loves to spend time with the residents.

Tilu

Tilu Ngwira

Job Title: Care Assistant

Joined: 2022

Nominated for a National Care Award this year, Tilu is a shining star at Castlecroft.


He is passionate about finding out everything he can about residents and their life histories, spending time with their loved ones too to discover everything he can about them, so he can provide the very best care.


A born leader, Tilu is an incredible mentor to his junior colleagues, showing them the right way to care and inspiring them with his positivity and his unwavering high standards when it comes to dignity and respect.

Jess

Jess Billingham

Job Title: Team Leader

Joined: 2018

I love that we are like one big family here. It’s like a second home and I don’t think I would ever leave!
The residents make your day and they are a part of my family, they are very special.

Chloe

Chloe Ling

Job Title: Care Assistant and Team Leader

Joined: 2021

I love everything about Castlecroft – it feels like we are a family here. I treat the residents how I would my own grandparents – they are like family to me.

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