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- Castlecroft Residential Care Home



An excellent choice mum or I couldn't have asked for more care and attentionTerry(Son of Resident/Service User)



An excellent choice mum or I couldn't have asked for more care and attentionTerry(Son of Resident/Service User)

Castlecroft is a special place, where the team, residents and their loved ones work together to create a happy home that feels like an extended family.
There are resident ambassadors, who have active roles to play in how the home is run, from helping to interview potential staff, to providing residents’ feedback.
The team are passionate about enriching their residents’ lives, supporting them to do the things that bring them...
Care Provided by Castlecroft Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 64 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Facilities
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1195 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
The price(s) shown are provided by the care home. Contact Castlecroft Residential Care Home for full pricing details and T&Cs.
Contact Castlecroft Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Sanctuary Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Jessica Billingham(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (64)
- Single Rooms with ensuite Wet Room (64)
Castlecroft Residential Care Home Reviews (117)
Castlecroft Residential Care Home has a Review Score of 9.9 (9.885) out of 10, based on 32 reviews in the last 2 years.
Over all time Castlecroft Residential Care Home has 117 reviews.
My husband has been in Castlecroft Residential Care Home for nearly two years now, I have no worries at all about his care. The staff are kind and thoughtful, not just for the resident but for the relatives as well. The home is spotless, the residents look happy and well cared for.
My experience with Castlecroft Residential Care Home, especially over the last few months has been amazing, my dad was classed as end-of-life by his GP. He spent three weeks in his bed with us by his side daily and the staff were amazing, especially one member of staff who cared about our feelings too and the manager, they looked after Dad so well, he's still with us and is back eating and drinking. God bless them all.
I never thought Mom would settle at Castlecroft Residential Care Home or in any care home but she has really blossomed there now. She would initially ask when she was going home and didn't really want to do anything. But now, she joins in with most activities (there are lots!) and we love seeing the pictures of her in the family WhatsApp chat, playing games, laughing and chatting with other residents, getting her nails done and much more. Instead of asking about going home, after we've been there a while, she will tell us "my friend's waiting for me" or that we should probably think about getting home! She just wants to get back to chatting with the friends she has made there. It's so good to see her enjoying herself and looking so much brighter. We're really pleased we chose Castlecroft, the staff look after Mom really well and she is really enjoying having lots of company. She is eating really well there too, even things she would never eat before!
It is very difficult trusting a loved one into the care of someone else but the staff are like family, nothing is too much trouble.
Daily activities are arranged giving residents plenty to look forward to.
All the staff are very helpful and welcoming. The residents are kept entertained and safe and it's a very happy and wee welcoming place. The staff and managers go beyond themselves to give your loved ones the care they need.
Mom is getting all the care, she has been well looked after, the staff are marvellous, we could not ask for anything better. Mom has had a few water infections, the staff keep me well informed, the home is always nice and clean, really friendly and always smiling.
Thank you so much for your kind words and feedback for our home and team at Castlecroft - it is so appreciated! It's wonderful to hear how pleased you are with your mum's care. Best wishes, Fae.
Always been happy with the care that my mother receives. Very clean environment and always have lots of activities too. Can't fault the care and support at the home, always happy to help with queries and send updates on Mom.
Thank you so much for your review of Castlecroft Residential Care Home! Our team will really appreciate your good feedback. Best wishes, Fae.
Every time I see my nan at Castlecroft Residential Care Home she always mentions how much she enjoys living there. The facilities and rooms are always clean. She loves the staff there and the care and support she receives is excellent.
My mother-in-law is very happy in her home, the staff can’t do enough to help her. She is always made to feel valued and included in all activities and events that take place. The last two years have been very difficult but it was handled brilliantly by the home.
The care my sister received during her time at Castlecroft Residential Care Home was amazing. The end-of-life care and the lovely staff took good care of her and helped us all through a most difficult time. Can't thank them enough for all the kindness shown to us all.
The Castlecroft Residential Care Home team do an amazing job of looking after my nan. She is extremely happy and the staff say how much they enjoy looking after her. She is comfortable and safe and has made friends in the home.
My father-in-law is currently a resident at Castlecroft Residential Care Home. The attention by the staff is excellent. We are always kept up to date with his well-being. Any health issues are always acted upon and dealt with promptly. The duty of care is very high.
Mum was a resident at Castlecroft for eighteen months, all through Covid lockdown care home staff were all brilliant. They go over and above to help everyone settle. They have been marvellous. Mum sadly needed end of life care but everyone was amazing, her 100th birthday was spent at Castlecroft and the staff made it very special for her during very difficult times. So grateful we found Castlecroft. I would not hesitate to recommend.
You are the epitome of a care home where residents don’t come to you to see out their days, it is to live life to the fullest and you certainly make everyday enjoyable both for the residents and for the families, who get to join in, either in person or via WhatsApp.
The last fifteen months have been really difficult for everyone, but you have overcome all of the challenges without it having too much impact on the residents everyday living!
Again, thank you! The care given to our aunty in her final hours was amazing and we are so thankful that she was able to spend them at home with her adopted family.
Mom went into Castlecroft last year, amid the start of the pandemic and lockdown. I was genuinely in turmoil when told Mom would have to go into a home for her own safety and due to her deteriorating health. Due to my location and Covid, I had no choice but to accept social services recommendation; I'm so glad I did. The staff at Castlecroft are the real stars and were welcoming from the beginning even through difficult circumstances. Mom is engaged and happy, and I feel even though she wanted to stay independent for as long as possible, she is now in a place she loves and is cared for to a level that just wasn't possible previously. The addition of monthly updates and WhatsApp group from staff is great and shows how much work and devotion they put in on a personal level. Finally, I want to say a big thank you to every member of staff at Castlecroft who kept all our loved ones safe during the last twelve plus months, they really have gone the extra mile.
PS - a good cuppa too!
Since coming to Castle Croft, Mum has had excellent care. Everyone treats her with kindness and respect. She is very happy and settled here. I would like to thank all the staff for all their care to Mum.
The home is well run, happy and always something fun going on.
It is spotless. I would recommend Castlecroft to anyone.
The care received by mum has been exceptional. Mums words “you couldn’t have found a better place for me, it’s top hole, the staff are so kind, no one ever loses their temper, please make sure I can stay here”
As an ex-social worker and senior manager in social services, I can say from long experience that Castlecroft is the best run home with the best staff I have ever encountered. A fantastically caring and capable manager leads a great group of staff who really genuinely care. We have never had a moments concern since mum was admitted. Her health and mobility have improved, she now joins in games and crafts so her dexterity is better. The staff at Castlecroft are full of energy in coming up with new activities, the place is full of optimism and fun.
Mum and I cannot recommend highly enough.
Castlecroft is a wonderful, caring home. It truly knows each and every resident and cares amazingly about their individual needs. The staff are fabulous and go above and beyond their job roles. They are also very supportive to residents families. Highly recommended.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 May 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 03 Jan 2025
We are proud to reveal that our amazing carer assistant Tilu Ngwira has been named Carer of the Year in the National Care Awards 2024! Tilu, who joined the team...
There are no upcoming events for Castlecroft Residential Care Home.
Awards / Recognitions (13)
- 30 Jan 2026Recipient: Sanctuary Care Ltd
- 31 Jan 2025Recipient: Sanctuary Care Ltd
- 29 Nov 2024Recipient: Castlecroft Residential Care Home
Accreditations
There are no accreditations posted yet for Castlecroft Residential Care Home.
Meet the Team (5)

For Sharon the most important thing in care is championing residents to do the things they love, giving them a sense of continuity, purpose and achievement.
Sharon is passionate about the residents and their loved ones being actively involved in the running of Castlecroft, championing co-production throughout the home.
“This is our residents’ home and it’s important that they are in charge of the way it’s run. We don’t see our residents as people living in a care home, it’s about seeing them as the people they want to be.”

Lisa was shortlisted as a finalist in the Great British Care Awards for the incredible things she does for Castlecroft's residents, enriching their lives and supporting them to do the things they love to do.
Castlecroft is like a second home to Lisa and she is often popping in on her days off, simply because she loves to spend time with the residents.

Nominated for a National Care Award this year, Tilu is a shining star at Castlecroft.
He is passionate about finding out everything he can about residents and their life histories, spending time with their loved ones too to discover everything he can about them, so he can provide the very best care.
A born leader, Tilu is an incredible mentor to his junior colleagues, showing them the right way to care and inspiring them with his positivity and his unwavering high standards when it comes to dignity and respect.

The residents make your day and they are a part of my family, they are very special.

I love everything about Castlecroft – it feels like we are a family here. I treat the residents how I would my own grandparents – they are like family to me.
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