Castlecroft Residential Care Home

Castle Road, Weoley Castle, Birmingham B29 5HF
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9.9 107 Reviews
  • Castlecroft Residential Care Home, Birmingham
Castlecroft is a special place, where the team, residents and their loved ones work together to create a happy home that feels like an extended family.

There are resident ambassadors, who have active roles to play in how the home is run, from helping to interview potential staff, to providing residents’ feedback.

The team are passionate about enriching their residents’ lives, supporting them to do the things that bring them joy, giving them a sense of continuity and purpose. One resident is a fitness enthusiast, so the team created a gym for him, with his own equipment and some new additions.

Relatives are embraced into life at Castlecroft, and many are volunteering there. For example, several relatives created a vegetable patch with the residents, while others run singing sessions. There is also a private family and friends Facebook page.

Many residents love animals, so every week a member of the team brings in her family dog for them.

All the staff are actively involved in activities. Staff buddy residents who share the same interests, so activities are even more meaningful. For example, the maintenance operative discovered one of the residents shares his love of playing pool, so takes time to join him for games in home’s bar.

A group of male residents were chatting about how they loved cooking, so the ‘curry club’ was created. They go shopping with the team for the ingredients to make their own curries.

The home itself is beautiful, with spacious ensuite bedrooms, lounge areas and quiet spaces. There are landscaped gardens, where the residents enjoy growing their own produce, which they harvest for the chef to use in the kitchen. And mealtimes are a real highlight, with delicious home-cooked meals every day.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1128
  • RESPITE Self-Funded Residential Care: from £1128

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1128 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Castlecroft Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sharon Rollins (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Castlecroft Residential Care Home Reviews (107)

Total of 107, showing 21-40
9.9

Castlecroft Residential Care Home has a Review Score of 9.9 (9.869) out of 10, based on 25 reviews in the last 2 years. Over all time Castlecroft Residential Care Home has 107 reviews.

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Review from J F (Granddaughter of Resident) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan moved in to Castlecroft Residential Care Home a few months back and she is like a changed woman. The stimulating and nurturing environment is outstanding.
I have not a single complaint or issue to raise.
The quality of care is outstanding and our family has never looked back after moving
nan.
I can not express the gratitude that I have for the love and care that my nan has been given.

Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

Thank you so much for your wonderful feedback. We're thrilled to hear that your nan has had such a positive experience since moving into Castlecroft. It's heart-warming to know that she's thriving in our nurturing environment and that your family are so happy with the outstanding quality of care. We're grateful for your trust and will continue to provide the best support for your nan.

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Review from D C (Daughter of Resident) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom does not join in most of the events but she loves watching everyone else enjoying themselves, but I have noticed that she might be starting to want to join in on some events. The lady knows what my Mom wants or doesn’t want she never pushes her. The Management and staff including all of them
are wonderful.

Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

Thank you for your five-star review of Castlecroft - the team is very special and will be delighted to read your comments and scores.

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Review from Lorraine O (Daughter of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My farther was struggling with life not eating or washing gave up on life it was heartbreaking to watch with alcohol so I knew it was time. Before we lost him with neglect of himself so decided to get him into care, best thing I ever did he's so happy with life, well-loved, respected, so the weight
gain and stopped drinking, love to see him smiling loving life, lovely bedroom, well content I'm so happy, thank you Castlecroft.

Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

Thank you for your five star review, the team at Castlecroft will be thrilled to read your comments - we are so happy your father is thriving there.

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Review from Vanessa T (Daughter of Resident) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here go above and beyond their duties to care for our dad. The extra activities they provide and the interaction included are so comforting to see. Dad is well-fed, loved and cared for here. A truly 5-star home for someone who needs 24-hour care. Congratulations to the staff. An amazing team.

Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

The team at Castlecroft will be proud to read your kind words about the care they provide for your father, and we thank you for taking the time to leave this review.

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Review from Carol S (Sister of Resident) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot speak highly enough of CastleCroft. I had Christmas lunch here with my brother. The management and carers are so professional and caring. My brother only eats soft food the kitchen accommodates him daily with fresh liquidated vegetables and meat/fish. He is so happy here I’m pleased to say. This
makes me happy plus he is also involved with activities he’s part of the Games Club. The residents get daily photos and updates on daily activities on social media. Thank you CastleCroft

Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

Thank you for your wonderful review, the team at Castlecroft are proud to offer so many fun activities to keep their residents happy and engaged and will be so pleased to read your comments.

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Review from Sarah A (Daughter of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended by a friend when looking for a new place for my mom. Mom has been at Castlecroft Residential Care Home now since February. After a terrible experience at her previous placement, Mom has come on leaps and bounds. She was severely depressed and underweight when she arrived at Castlecroft
but the staff have been nothing but caring, patient and understanding. The difference in my mom is huge, she is eating three meals a day, interacting with residents and taking part in activities. In particular, two members of staff have been amazing (there are many more). I couldn’t recommend Castlecroft enough!

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Review from Leah W (Granddaughter of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was brought to the care home in April 2023. We were very hesitant about where she goes. We got offered a place here at Castlecroft Residential Care Home and the day I came to have a look around I was greeted by friendly faces, polite and well-mannered staff.
The day we brought my nan to the
home we had all mixtures of emotions. But all of the anxiety and sadness soon went when we saw my nan just scoot off into the communal areas. It was as though she’d always been a part of that home.
As days passed we had updates from the staff and photos of my nan smiling and looking radiant. She was well, she was fed and altogether she was safe. Whenever we visit we feel it’s home from home. And my nan loves it there, she calls it her home which makes us feel at ease.
Thank you to all of the staff that have taken their time to get to know Nan and make her days better.

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Review from Julia W (Daughter of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been there for just over one month on respite. We are hoping to make it permanent. The staff have been so accommodating and are always keeping us updated on Mum's progress. My mum has really settled in well and always looks happy. This makes us feel happier as a family as it's one of the
hardest decisions of your life, placing a relative in a home.
I thank the staff for all their hard work!

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Review from Nicola D (Daughter of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom is very happy at Castlecroft Residential Care Home and the staff are brilliant and always keep me updated with everything. All the staff are very caring and are a credit to the manager who is a brilliant manager of the home and leads it with care and compassion.

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Review from Michael D (Grandson of Resident) published on 21 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and diligence afforded to my gran, who currently requires intensive nursing, is second-to-none. The staff are always helpful with inquiries and put one at ease. The WhatsApp group allows communication with staff and relations of other clients.

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Review from Christine K (Wife of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Castlecroft Residential Care Home for nearly two years now, I have no worries at all about his care. The staff are kind and thoughtful, not just for the resident but for the relatives as well. The home is spotless, the residents look happy and well cared for.

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Review from Andy S (Son of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Castlecroft Residential Care Home, especially over the last few months has been amazing, my dad was classed as end-of-life by his GP. He spent three weeks in his bed with us by his side daily and the staff were amazing, especially one member of staff who cared about our feelings too
and the manager, they looked after Dad so well, he's still with us and is back eating and drinking. God bless them all.

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Review from T D (Daughter of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I never thought Mom would settle at Castlecroft Residential Care Home or in any care home but she has really blossomed there now. She would initially ask when she was going home and didn't really want to do anything. But now, she joins in with most activities (there are lots!) and we love seeing the
pictures of her in the family WhatsApp chat, playing games, laughing and chatting with other residents, getting her nails done and much more. Instead of asking about going home, after we've been there a while, she will tell us "my friend's waiting for me" or that we should probably think about getting home! She just wants to get back to chatting with the friends she has made there. It's so good to see her enjoying herself and looking so much brighter. We're really pleased we chose Castlecroft, the staff look after Mom really well and she is really enjoying having lots of company. She is eating really well there too, even things she would never eat before!

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Review from Sylvia C (Wife of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care shown by the dedicated staff is amazing.
It is very difficult trusting a loved one into the care of someone else but the staff are like family, nothing is too much trouble.
Daily activities are arranged giving residents plenty to look forward to.

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Review from J B (Daughter of Resident) published on 18 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very helpful and welcoming. The residents are kept entertained and safe and it's a very happy and wee welcoming place. The staff and managers go beyond themselves to give your loved ones the care they need.

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Review from Linda N (Daughter of Resident) published on 12 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom is getting all the care, she has been well looked after, the staff are marvellous, we could not ask for anything better. Mom has had a few water infections, the staff keep me well informed, the home is always nice and clean, really friendly and always smiling.

Reply from Fae Doherty, Senior Marketing Officer at Castlecroft Residential Care Home

Thank you so much for your kind words and feedback for our home and team at Castlecroft - it is so appreciated! It's wonderful to hear how pleased you are with your mum's care. Best wishes, Fae.

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Review from Steven H (Son of Resident) published on 10 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always been happy with the care that my mother receives. Very clean environment and always have lots of activities too. Can't fault the care and support at the home, always happy to help with queries and send updates on Mom.

Reply from Fae Doherty, Senior Marketing Officer at Castlecroft Residential Care Home

Thank you so much for your review of Castlecroft Residential Care Home! Our team will really appreciate your good feedback. Best wishes, Fae.

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Review from J D (Grandson of Resident) published on 25 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I see my nan at Castlecroft Residential Care Home she always mentions how much she enjoys living there. The facilities and rooms are always clean. She loves the staff there and the care and support she receives is excellent.

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Review from M D (Son-in-law of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is very happy in her home, the staff can’t do enough to help her. She is always made to feel valued and included in all activities and events that take place. The last two years have been very difficult but it was handled brilliantly by the home.

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Review from Mary C (Sister of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my sister received during her time at Castlecroft Residential Care Home was amazing. The end-of-life care and the lovely staff took good care of her and helped us all through a most difficult time. Can't thank them enough for all the kindness shown to us all.

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Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for Castlecroft Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.869 for Castlecroft Residential Care Home is calculated as follows: ( (262 Excellents x 5) + (33 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 298 Ratings = 4.869

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Castlecroft Residential Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (12)

Meet the Team (5)

Sharon

Sharon Rollins

Job Title: Home Manager

Joined: 2013

For Sharon the most important thing in care is championing residents to do the things they love, giving them a sense of continuity, purpose and achievement.


Sharon is passionate about the residents and their loved ones being actively involved in the running of Castlecroft, championing co-production throughout the home.


“This is our residents’ home and it’s important that they are in charge of the way it’s run. We don’t see our residents as people living in a care home, it’s about seeing them as the people they want to be.”

Lisa

Lisa Farrell

Job Title: Activities Coordinator

Joined: 2014

Lisa was shortlisted as a finalist in the Great British Care Awards for the incredible things she does for Castlecroft's residents, enriching their lives and supporting them to do the things they love to do.


Castlecroft is like a second home to Lisa and she is often popping in on her days off, simply because she loves to spend time with the residents.

Tilu

Tilu Ngwira

Job Title: Care Assistant

Joined: 2022

Nominated for a National Care Award this year, Tilu is a shining star at Castlecroft.


He is passionate about finding out everything he can about residents and their life histories, spending time with their loved ones too to discover everything he can about them, so he can provide the very best care.


A born leader, Tilu is an incredible mentor to his junior colleagues, showing them the right way to care and inspiring them with his positivity and his unwavering high standards when it comes to dignity and respect.

Jess

Jess Billingham

Job Title: Team Leader

Joined: 2018

I love that we are like one big family here. It’s like a second home and I don’t think I would ever leave!
The residents make your day and they are a part of my family, they are very special.

Chloe

Chloe Ling

Job Title: Care Assistant and Team Leader

Joined: 2021

I love everything about Castlecroft – it feels like we are a family here. I treat the residents how I would my own grandparents – they are like family to me.

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