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- Castlecroft Residential Care Home



An excellent choice mum or I couldn't have asked for more care and attentionTerry(Son of Resident/Service User)



An excellent choice mum or I couldn't have asked for more care and attentionTerry(Son of Resident/Service User)

Castlecroft is a special place, where the team, residents and their loved ones work together to create a happy home that feels like an extended family.
There are resident ambassadors, who have active roles to play in how the home is run, from helping to interview potential staff, to providing residents’ feedback.
The team are passionate about enriching their residents’ lives, supporting them to do the things that bring them...
Care Provided by Castlecroft Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 64 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Facilities
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1195 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
The price(s) shown are provided by the care home. Contact Castlecroft Residential Care Home for full pricing details and T&Cs.
Contact Castlecroft Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Sanctuary Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Jessica Billingham(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (64)
- Single Rooms with ensuite Wet Room (64)
Castlecroft Residential Care Home Reviews (117)
Castlecroft Residential Care Home has a Review Score of 9.9 (9.885) out of 10, based on 32 reviews in the last 2 years.
Over all time Castlecroft Residential Care Home has 117 reviews.
Amazing care home, I cannot speak highly enough. Management and staff always helpful and professional. They not only look after the residents with love and care, they also care about the family members. First class
Thank you so much for your incredible feedback! We're delighted to hear that you have had such a positive experience at Castlecroft Care Home. Our team is dedicated to providing compassionate care not only for our residents but also for their families, and it's wonderful to know that this commitment has made a difference for you.
The home has been exceptional. Mom's Alzheimer's has been tricky to manage and at every step the Castlecroft Residential Care Home staff have supported her. We are so blessed she lives in such a wonderful home. Thanks to all staff from cleaners, catering staff, awesome care staff and management.
Thank you so much for your heartfelt review. We're truly grateful to hear that you feel so supported by our team at Castlecroft Residential Care Home. Managing Alzheimer's can be challenging, and we're dedicated to providing the best care for your mum every step of the way. Thank you for your feedback, it is truly appreciated.
The standard of care - compared to other care homes - is unprecedented. Support staff genuinely care for the residents and provide open and frequent communication.
Thank you so much for your kind words and positive feedback. We're delighted to hear that you feel so confident in the care and support we provide at Castlecroft. Our team is dedicated to ensuring the highest standard of care, and it's wonderful to know their efforts are appreciated.
If I had to pick any faults, I would like to see more events that families can get involved with.
Thank you for your wonderful review and your top scores for every single area, the team will be delighted. With regards to family events, the staff love to receive feedback on what loved ones would like to see so please share your ideas with the home manager or activities coordinator and they will work on putting this in place for you.
Staff are friendly, professional and helpful.
This creates a comfortable environment for residents, and leaves family members assured that their loved ones are in good hands.
Facilities are great, but maybe not used as much as they could be.
Daily housekeeping is relentless, but larger jobs by site team take a while. Some areas could do with a little TLC.
Activities are great, could do with more.
Thank you so much for your review and your high praise for our dedicated team at Castlecroft. In terms of the areas which need a little TLC and activities you would like to see, the home manager would really appreciate more specific feedback on this so that she can ensure she is meeting the wishes...
This home was recommended to me and as I work in the NHS and have helped run a nursing home, I knew what I was looking for. It hasn't disappointed.
Mostly the staff are very invested in their jobs and caring for the residents. They clearly care for them dearly and seems to take the time to get to know them well which is always comforting and reassuring.
I would recommend this home as my mum is so happy there, so I am happy!
Thank you so much for your wonderful review, the team will be proud to read your kind comments. We're delighted to hear that your mother is so happy and at home at Castlecroft. We're grateful for your recommendation, thank you again your words are greatly appreciated.
Mum is only been at Castlecroft Residential Care Home for a short period of time but we are relieved to see that she is settling in well. She loves the food and is being well looked after. The staff are always cheerful and friendly and have a very professional, approach to their work.
Thank you for your kind words about the team at Castlecroft, they are certainly very special. We're delighted to hear that your mum is settling in well and enjoying her time with us. Our team are passionate about the care they provide and will be grateful for your feedback.
She's so much better and well looked after.
The best review I could give is...I would honestly live there myself.
As a family we know mom is safe and well looked after.
Thank you.
Thank you so much for your heartfelt review. We're thrilled to hear your mum is thriving and that you have such confidence in our care. It means a lot to us that you feel this way, and we're grateful for your trust in Castlecroft.
Lovely care home, wonderful friendly caring staff. I have peace of mind knowing my mum is cared for by a wonderful team - very supportive and always on hand to help. I would highly recommend this care home.
Thank you for your lovely review for Castlecroft. We're so glad to hear that you feel at ease knowing your mum is so well cared for. We appreciate your recommendation and are always here to support you and your family.
The staff are wonderful with him, and do their very best for him. They really care about the whole family not just the residents.
Thank you for your review for Castlecroft. We're so glad to hear that your husband is receiving such wonderful care. Our team is dedicated to not only supporting the residents but also their families, and it's wonderful to know that this has made a positive difference for you. Thank you so much for your feedback, it is truly appreciated.
Whenever we have had a issue, it has been dealt with promptly and professionally.
Two of the floor managers make you feel at home and treat you like one of their own.
The care manager is easy to talk to to and has great rapport with staff and residents.
Overall great care home friendly staff.
Thank you for your lovely feedback for Castlecroft. We're so glad to hear that you've had such a positive experience with the care and support provided to your grandfather. Our team truly strive to create a warm, family-like atmosphere, and we're pleased that this has resonated with you. Your kind words are greatly appreciated, thank you.
I have not a single complaint or issue to raise.
The quality of care is outstanding and our family has never looked back after moving nan.
I can not express the gratitude that I have for the love and care that my nan has been given.
Thank you so much for your wonderful feedback. We're thrilled to hear that your nan has had such a positive experience since moving into Castlecroft. It's heart-warming to know that she's thriving in our nurturing environment and that your family are so happy with the outstanding quality of care. We're grateful for your trust and will continue to provide the best support for your nan.
My farther was struggling with life not eating or washing gave up on life it was heartbreaking to watch with alcohol so I knew it was time. Before we lost him with neglect of himself so decided to get him into care, best thing I ever did he's so happy with life, well-loved, respected, so the weight gain and stopped drinking, love to see him smiling loving life, lovely bedroom, well content I'm so happy, thank you Castlecroft.
Thank you for your five star review, the team at Castlecroft will be thrilled to read your comments - we are so happy your father is thriving there.
The staff here go above and beyond their duties to care for our dad. The extra activities they provide and the interaction included are so comforting to see. Dad is well-fed, loved and cared for here. A truly 5-star home for someone who needs 24-hour care. Congratulations to the staff. An amazing team.
The team at Castlecroft will be proud to read your kind words about the care they provide for your father, and we thank you for taking the time to leave this review.
Cannot speak highly enough of CastleCroft. I had Christmas lunch here with my brother. The management and carers are so professional and caring. My brother only eats soft food the kitchen accommodates him daily with fresh liquidated vegetables and meat/fish. He is so happy here I’m pleased to say. This makes me happy plus he is also involved with activities he’s part of the Games Club. The residents get daily photos and updates on daily activities on social media. Thank you CastleCroft
Thank you for your wonderful review, the team at Castlecroft are proud to offer so many fun activities to keep their residents happy and engaged and will be so pleased to read your comments.
I was recommended by a friend when looking for a new place for my mom. Mom has been at Castlecroft Residential Care Home now since February. After a terrible experience at her previous placement, Mom has come on leaps and bounds. She was severely depressed and underweight when she arrived at Castlecroft but the staff have been nothing but caring, patient and understanding. The difference in my mom is huge, she is eating three meals a day, interacting with residents and taking part in activities. In particular, two members of staff have been amazing (there are many more). I couldn’t recommend Castlecroft enough!
The day we brought my nan to the home we had all mixtures of emotions. But all of the anxiety and sadness soon went when we saw my nan just scoot off into the communal areas. It was as though she’d always been a part of that home.
As days passed we had updates from the staff and photos of my nan smiling and looking radiant. She was well, she was fed and altogether she was safe. Whenever we visit we feel it’s home from home. And my nan loves it there, she calls it her home which makes us feel at ease.
Thank you to all of the staff that have taken their time to get to know Nan and make her days better.
I thank the staff for all their hard work!
My mom is very happy at Castlecroft Residential Care Home and the staff are brilliant and always keep me updated with everything. All the staff are very caring and are a credit to the manager who is a brilliant manager of the home and leads it with care and compassion.
The care and diligence afforded to my gran, who currently requires intensive nursing, is second-to-none. The staff are always helpful with inquiries and put one at ease. The WhatsApp group allows communication with staff and relations of other clients.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 May 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 03 Jan 2025
We are proud to reveal that our amazing carer assistant Tilu Ngwira has been named Carer of the Year in the National Care Awards 2024! Tilu, who joined the team...
There are no upcoming events for Castlecroft Residential Care Home.
Awards / Recognitions (13)
- 30 Jan 2026Recipient: Sanctuary Care Ltd
- 31 Jan 2025Recipient: Sanctuary Care Ltd
- 29 Nov 2024Recipient: Castlecroft Residential Care Home
Accreditations
There are no accreditations posted yet for Castlecroft Residential Care Home.
Meet the Team (5)

For Sharon the most important thing in care is championing residents to do the things they love, giving them a sense of continuity, purpose and achievement.
Sharon is passionate about the residents and their loved ones being actively involved in the running of Castlecroft, championing co-production throughout the home.
“This is our residents’ home and it’s important that they are in charge of the way it’s run. We don’t see our residents as people living in a care home, it’s about seeing them as the people they want to be.”

Lisa was shortlisted as a finalist in the Great British Care Awards for the incredible things she does for Castlecroft's residents, enriching their lives and supporting them to do the things they love to do.
Castlecroft is like a second home to Lisa and she is often popping in on her days off, simply because she loves to spend time with the residents.

Nominated for a National Care Award this year, Tilu is a shining star at Castlecroft.
He is passionate about finding out everything he can about residents and their life histories, spending time with their loved ones too to discover everything he can about them, so he can provide the very best care.
A born leader, Tilu is an incredible mentor to his junior colleagues, showing them the right way to care and inspiring them with his positivity and his unwavering high standards when it comes to dignity and respect.

The residents make your day and they are a part of my family, they are very special.

I love everything about Castlecroft – it feels like we are a family here. I treat the residents how I would my own grandparents – they are like family to me.
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