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Castlecroft Residential Care Home

Castle Road, Weoley Castle, Birmingham, West Midlands B29 5HF
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Castlecroft Residential Care Home, Birmingham
Castlecroft Residential Care Home, Birmingham
An excellent choice mum or I couldn't have asked for more care and attentionTerry(Son of Resident/Service User)
Castlecroft Residential Care Home, Birmingham

Castlecroft is a special place, where the team, residents and their loved ones work together to create a happy home that feels like an extended family.

There are resident ambassadors, who have active roles to play in how the home is run, from helping to interview potential staff, to providing residents’ feedback.

The team are passionate about enriching their residents’ lives, supporting them to do the things that bring them...  

Care Provided by Castlecroft Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,195From £1,195

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1195 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.

*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

Contact Castlecroft Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Jessica Billingham(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with ensuite Wet Room (64)

Castlecroft Residential Care Home Reviews (117)

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9.9

Castlecroft Residential Care Home has a Review Score of 9.9 (9.885) out of 10, based on 32 reviews in the last 2 years. Over all time Castlecroft Residential Care Home has 117 reviews.

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Showing 117 reviews matching selected criteria
Review from Carol S (Sister of Resident) published on 28 October 2024 Submitted via Website
Overall Experience

Amazing care home, I cannot speak highly enough. Management and staff always helpful and professional. They not only look after the residents with love and care, they also care about the family members. First class

Reply from Fae Doherty, Senior Marketing Officer at Castlecroft Residential Care Home

Thank you so much for your incredible feedback! We're delighted to hear that you have had such a positive experience at Castlecroft Care Home. Our team is dedicated to providing compassionate care not only for our residents but also for their families, and it's wonderful to know that this commitment has made a difference for you.

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Review from Michelle S (Daughter of Resident) published on 17 October 2024 Submitted via Website
Overall Experience

The home has been exceptional. Mom's Alzheimer's has been tricky to manage and at every step the Castlecroft Residential Care Home staff have supported her. We are so blessed she lives in such a wonderful home. Thanks to all staff from cleaners, catering staff, awesome care staff and management.

Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

Thank you so much for your heartfelt review. We're truly grateful to hear that you feel so supported by our team at Castlecroft Residential Care Home. Managing Alzheimer's can be challenging, and we're dedicated to providing the best care for your mum every step of the way. Thank you for your feedback, it is truly appreciated.

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Review from Graham A (Son of Resident) published on 14 October 2024 Submitted via Website
Overall Experience
We have complete peace of mind that the care workers at Castlecroft offer excellent care and support to our family member.

The standard of care - compared to other care homes - is unprecedented. Support staff genuinely care for the residents and provide open and frequent communication.

Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

Thank you so much for your kind words and positive feedback. We're delighted to hear that you feel so confident in the care and support we provide at Castlecroft. Our team is dedicated to ensuring the highest standard of care, and it's wonderful to know their efforts are appreciated.

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Review from K G (Daughter of Resident) published on 11 October 2024 Submitted via Website
Overall Experience
My dad has been at Castlecroft Residential Care Home now for almost 12 months. He is so happy with his Castlecroft family. Well loved and cared for by all the staff, nothing is too much.

If I had to pick any faults, I would like to see more events that families can get involved with.

Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

Thank you for your wonderful review and your top scores for every single area, the team will be delighted. With regards to family events, the staff love to receive feedback on what loved ones would like to see so please share your ideas with the home manager or activities coordinator and they will work on putting this in place for you.

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Review from J S (Daughter of Resident) published on 11 October 2024 Submitted via Website
Overall Experience
Staff are always contactable and will contact you quickly if needed.
Staff are friendly, professional and helpful.
This creates a comfortable environment for residents, and leaves family members assured that their loved ones are in good hands.
Facilities are great, but maybe not used as much as they could be.
Daily housekeeping is relentless, but larger jobs by site team take a while. Some areas could do with a little TLC.

Activities are great, could do with more.

Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

Thank you so much for your review and your high praise for our dedicated team at Castlecroft. In terms of the areas which need a little TLC and activities you would like to see, the home manager would really appreciate more specific feedback on this so that she can ensure she is meeting the wishes...  

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Review from C M (Daughter of Resident) published on 11 October 2024 Submitted via Website
Overall Experience
My mother has been in this home for nearly 2 years. I was skeptical at first putting her into a home and the challenge of where best to place her was great.
This home was recommended to me and as I work in the NHS and have helped run a nursing home, I knew what I was looking for. It hasn't disappointed.
Mostly the staff are very invested in their jobs and caring for the residents. They clearly care for them dearly and seems to take the time to get to know them well which is always comforting and reassuring.

I would recommend this home as my mum is so happy there, so I am happy!

Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

Thank you so much for your wonderful review, the team will be proud to read your kind comments. We're delighted to hear that your mother is so happy and at home at Castlecroft. We're grateful for your recommendation, thank you again your words are greatly appreciated.

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Review from A F (Daughter of Resident) published on 11 October 2024 Submitted via Website
Overall Experience

Mum is only been at Castlecroft Residential Care Home for a short period of time but we are relieved to see that she is settling in well. She loves the food and is being well looked after. The staff are always cheerful and friendly and have a very professional, approach to their work.

Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

Thank you for your kind words about the team at Castlecroft, they are certainly very special. We're delighted to hear that your mum is settling in well and enjoying her time with us. Our team are passionate about the care they provide and will be grateful for your feedback.

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Review from Simon F (Son of Resident) published on 11 October 2024 Submitted via Website
Overall Experience
The best thing we did was move mom to Castlecroft Residential Care Home.
She's so much better and well looked after.
The best review I could give is...I would honestly live there myself.
As a family we know mom is safe and well looked after.

Thank you.

Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

Thank you so much for your heartfelt review. We're thrilled to hear your mum is thriving and that you have such confidence in our care. It means a lot to us that you feel this way, and we're grateful for your trust in Castlecroft.

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Review from Emma S (Daughter of Resident) published on 11 October 2024 Submitted via Website
Overall Experience

Lovely care home, wonderful friendly caring staff. I have peace of mind knowing my mum is cared for by a wonderful team - very supportive and always on hand to help. I would highly recommend this care home.

Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

Thank you for your lovely review for Castlecroft. We're so glad to hear that you feel at ease knowing your mum is so well cared for. We appreciate your recommendation and are always here to support you and your family.

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Review from E B (Wife of Resident) published on 7 October 2024 Submitted via Website
Overall Experience
My husband has complex diabetes needs as well as Alzheimer's disease.

The staff are wonderful with him, and do their very best for him. They really care about the whole family not just the residents.

Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

Thank you for your review for Castlecroft. We're so glad to hear that your husband is receiving such wonderful care. Our team is dedicated to not only supporting the residents but also their families, and it's wonderful to know that this has made a positive difference for you. Thank you so much for your feedback, it is truly appreciated.

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Review from Ann J (Granddaughter of Resident) published on 7 October 2024 Submitted via Website
Overall Experience
The staff at Castlecroft Residential Care Home are amazing and caring with my grandfather.
Whenever we have had a issue, it has been dealt with promptly and professionally.
Two of the floor managers make you feel at home and treat you like one of their own.
The care manager is easy to talk to to and has great rapport with staff and residents.

Overall great care home friendly staff.

Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

Thank you for your lovely feedback for Castlecroft. We're so glad to hear that you've had such a positive experience with the care and support provided to your grandfather. Our team truly strive to create a warm, family-like atmosphere, and we're pleased that this has resonated with you. Your kind words are greatly appreciated, thank you.

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Review from J F (Granddaughter of Resident) published on 7 October 2024 Submitted via Website
Overall Experience
My nan moved in to Castlecroft Residential Care Home a few months back and she is like a changed woman. The stimulating and nurturing environment is outstanding.
I have not a single complaint or issue to raise.
The quality of care is outstanding and our family has never looked back after moving nan.

I can not express the gratitude that I have for the love and care that my nan has been given.

Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

Thank you so much for your wonderful feedback. We're thrilled to hear that your nan has had such a positive experience since moving into Castlecroft. It's heart-warming to know that she's thriving in our nurturing environment and that your family are so happy with the outstanding quality of care. We're grateful for your trust and will continue to provide the best support for your nan.

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Review from Lorraine O (Daughter of Resident) published on 18 March 2024 Submitted via Website
Overall Experience

My farther was struggling with life not eating or washing gave up on life it was heartbreaking to watch with alcohol so I knew it was time. Before we lost him with neglect of himself so decided to get him into care, best thing I ever did he's so happy with life, well-loved, respected, so the weight gain and stopped drinking, love to see him smiling loving life, lovely bedroom, well content I'm so happy, thank you Castlecroft.

Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

Thank you for your five star review, the team at Castlecroft will be thrilled to read your comments - we are so happy your father is thriving there.

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Review from Vanessa T (Daughter of Resident) published on 15 February 2024 Submitted via Website
Overall Experience

The staff here go above and beyond their duties to care for our dad. The extra activities they provide and the interaction included are so comforting to see. Dad is well-fed, loved and cared for here. A truly 5-star home for someone who needs 24-hour care. Congratulations to the staff. An amazing team.

Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

The team at Castlecroft will be proud to read your kind words about the care they provide for your father, and we thank you for taking the time to leave this review.

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Review from Carol S (Sister of Resident) published on 14 February 2024 Submitted via Website
Overall Experience

Cannot speak highly enough of CastleCroft. I had Christmas lunch here with my brother. The management and carers are so professional and caring. My brother only eats soft food the kitchen accommodates him daily with fresh liquidated vegetables and meat/fish. He is so happy here I’m pleased to say. This makes me happy plus he is also involved with activities he’s part of the Games Club. The residents get daily photos and updates on daily activities on social media. Thank you CastleCroft

Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

Thank you for your wonderful review, the team at Castlecroft are proud to offer so many fun activities to keep their residents happy and engaged and will be so pleased to read your comments.

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Review from Sarah A (Daughter of Resident) published on 23 May 2023 Submitted via Website
Overall Experience

I was recommended by a friend when looking for a new place for my mom. Mom has been at Castlecroft Residential Care Home now since February. After a terrible experience at her previous placement, Mom has come on leaps and bounds. She was severely depressed and underweight when she arrived at Castlecroft but the staff have been nothing but caring, patient and understanding. The difference in my mom is huge, she is eating three meals a day, interacting with residents and taking part in activities. In particular, two members of staff have been amazing (there are many more). I couldn’t recommend Castlecroft enough!

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Review from Leah W (Granddaughter of Resident) published on 22 May 2023 Submitted via Website
Overall Experience
My nan was brought to the care home in April 2023. We were very hesitant about where she goes. We got offered a place here at Castlecroft Residential Care Home and the day I came to have a look around I was greeted by friendly faces, polite and well-mannered staff.
The day we brought my nan to the home we had all mixtures of emotions. But all of the anxiety and sadness soon went when we saw my nan just scoot off into the communal areas. It was as though she’d always been a part of that home.
As days passed we had updates from the staff and photos of my nan smiling and looking radiant. She was well, she was fed and altogether she was safe. Whenever we visit we feel it’s home from home. And my nan loves it there, she calls it her home which makes us feel at ease.

Thank you to all of the staff that have taken their time to get to know Nan and make her days better.

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Review from Julia W (Daughter of Resident) published on 22 May 2023 Submitted via Website
Overall Experience
My mum has been there for just over one month on respite. We are hoping to make it permanent. The staff have been so accommodating and are always keeping us updated on Mum's progress. My mum has really settled in well and always looks happy. This makes us feel happier as a family as it's one of the hardest decisions of your life, placing a relative in a home.

I thank the staff for all their hard work!

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Review from Nicola D (Daughter of Resident) published on 22 May 2023 Submitted via Website
Overall Experience

My mom is very happy at Castlecroft Residential Care Home and the staff are brilliant and always keep me updated with everything. All the staff are very caring and are a credit to the manager who is a brilliant manager of the home and leads it with care and compassion.

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Review from Michael D (Grandson of Resident) published on 21 April 2023 Submitted via Website
Overall Experience

The care and diligence afforded to my gran, who currently requires intensive nursing, is second-to-none. The staff are always helpful with inquiries and put one at ease. The WhatsApp group allows communication with staff and relations of other clients.

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No Rating

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 May 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (1) & Events (0)

News
  • 03 Jan 2025

    We are proud to reveal that our amazing carer assistant Tilu Ngwira has been named Carer of the Year in the National Care Awards 2024! Tilu, who joined the team...

Upcoming Events

There are no upcoming events for Castlecroft Residential Care Home.

Awards / Recognitions (13)

Accreditations

There are no accreditations posted yet for Castlecroft Residential Care Home.

Meet the Team (5)

Sharon Rollins
Sharon RollinsJob Title:Home ManagerJoined: 2013

For Sharon the most important thing in care is championing residents to do the things they love, giving them a sense of continuity, purpose and achievement.

Sharon is passionate about the residents and their loved ones being actively involved in the running of Castlecroft, championing co-production throughout the home.

“This is our residents’ home and it’s important that they are in charge of the way it’s run. We don’t see our residents as people living in a care home, it’s about seeing them as the people they want to be.”

Lisa Farrell
Lisa FarrellJob Title:Activities CoordinatorJoined: 2014

Lisa was shortlisted as a finalist in the Great British Care Awards for the incredible things she does for Castlecroft's residents, enriching their lives and supporting them to do the things they love to do.

Castlecroft is like a second home to Lisa and she is often popping in on her days off, simply because she loves to spend time with the residents.

Tilu Ngwira
Tilu NgwiraJob Title:Care AssistantJoined: 2022

Nominated for a National Care Award this year, Tilu is a shining star at Castlecroft.

He is passionate about finding out everything he can about residents and their life histories, spending time with their loved ones too to discover everything he can about them, so he can provide the very best care.

A born leader, Tilu is an incredible mentor to his junior colleagues, showing them the right way to care and inspiring them with his positivity and his unwavering high standards when it comes to dignity and respect.

Jess Billingham
Jess BillinghamJob Title:Team LeaderJoined: 2018
I love that we are like one big family here. It’s like a second home and I don’t think I would ever leave!

The residents make your day and they are a part of my family, they are very special.

Chloe Ling
Chloe LingJob Title:Care Assistant and Team LeaderJoined: 2021

I love everything about Castlecroft – it feels like we are a family here. I treat the residents how I would my own grandparents – they are like family to me.

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