Castlecroft Residential Care Home

Castle Road, Weoley Castle, Birmingham B29 5HF
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9.9 113 Reviews
  • Castlecroft Residential Care Home, Birmingham
Castlecroft is a special place, where the team, residents and their loved ones work together to create a happy home that feels like an extended family.

There are resident ambassadors, who have active roles to play in how the home is run, from helping to interview potential staff, to providing residents’ feedback.

The team are passionate about enriching their residents’ lives, supporting them to do the things that bring them joy, giving them a sense of continuity and purpose. One resident is a fitness enthusiast, so the team created a gym for him, with his own equipment and some new additions.

Relatives are embraced into life at Castlecroft, and many are volunteering there. For example, several relatives created a vegetable patch with the residents, while others run singing sessions. There is also a private family and friends Facebook page.

Many residents love animals, so every week a member of the team brings in her family dog for them.

All the staff are actively involved in activities. Staff buddy residents who share the same interests, so activities are even more meaningful. For example, the maintenance operative discovered one of the residents shares his love of playing pool, so takes time to join him for games in home’s bar.

A group of male residents were chatting about how they loved cooking, so the ‘curry club’ was created. They go shopping with the team for the ingredients to make their own curries.

The home itself is beautiful, with spacious ensuite bedrooms, lounge areas and quiet spaces. There are landscaped gardens, where the residents enjoy growing their own produce, which they harvest for the chef to use in the kitchen. And mealtimes are a real highlight, with delicious home-cooked meals every day.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1128
  • RESPITE Self-Funded Residential Care: from £1128

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1128 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Castlecroft Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sharon Rollins (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Castlecroft Residential Care Home Reviews (113)

9.9

Castlecroft Residential Care Home has a Review Score of 9.9 (9.878) out of 10, based on 31 reviews in the last 2 years.
Over all time Castlecroft Residential Care Home has 113 reviews.

Overall Experience
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  • 15
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Date Published
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Reviewer Connection to Castlecroft Residential Care Home
  • 49
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  • 7
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Total of 113, showing 1-20
Review from Mario E (Son of Resident) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find the carers & the nurses as well as the leaders in this facility are very supportive and professional. I feel confident that my mother is well looked after here, the staff really give her the best service she requires. Thank you for looking after our loved ones.
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Review from Amanda C (Daughter of Resident) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Castlecroft is a wonderful Care Home. The staff go above and beyond to look after my mum. They take care of her physical needs and equally important her emotional health. Since moving into Castlecroft my mum has put on weight and thoroughly enjoys the delicious food!
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Review from Gail W (Daughter of Resident) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We couldn't have wished for a better place for mom to spend her later years,all the staff from carers to domestic are amazing,knowing mom is safe and so well cared for takes so much pressure of family's,it's a hard thing to do putting your loved one into a home,but to find one so wonderful makes it
a lot easier,
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Review from Anne L (Daughter of Resident) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom was in Castlecroft for 6 weeks respite and is now a permanent resident
As she settled in so well and I didn't want to move her anywhere else the staff and management are absolutely wonderful and so polite and patient and professional with mom
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Review from Karen H (Daughter of Resident) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the care for my Mom, and she has settled quite well Staff are brilliant and very welcoming Always attentive and available if you need to discuss anything Rooms are kept very clean Good choice of food
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Review from Susan M (Wife of Resident) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a lot of upset and worry with my husband going into hospital and other care homes I feel my husband is finally in the best place he could be. He is now content and settled and I could not ask for more. If I am worried or concerned about anything I feel I can go to any member of staff and it will
be dealt with. There is a feeling of kindness through out the home which is wonderful. Nothing is too much trouble for the staff. The ensuite bedrooms are lovely and you are able to personalise them with photos and things for comfort.
Cleanliness is of a very high standard. I am very thankful my husband is there. Obviously I wish he was with me but as that is not a possibility we have the best result for us. I feel OK when I leave him as he is so well cared for. I am happy as I can be in our situation.
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Review from P B (Daughter of Resident) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful place.
Staff, all of them are amazing, helpful and become part of the family xx
Care and compassion always.
Just a great place.
My mom has settled really quickly and is thriving as the environment and staff have made this possible. I couldn't be happier.
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Review from Andrea S (Daughter of Resident) published on 28 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My review isn't just about May 2025 it includes from the day my father first went into the home in March 2024. You belong to the family of Castle Croft when your loved one enters into the home. The staff know you, they talk to you ask if you have any concerns etc;
Thank you to all the staff at Castle
Croft for your support it is very much appreciated.
Reply from Jacob Hardie, Design and Marketing Assistant at Castlecroft Residential Care Home

Thank you for your heartfelt review. We're truly grateful to have been part of your family's journey since March 2024. Knowing you felt supported and welcomed means so much to us. Your kind words will be shared with the entire Castle Croft team-thank you again for your trust and appreciation.

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Review from Richard S (Son of Resident) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring staff who go beyond what is expected of them on a daily basis.
The staff show compassion and care not only to the residents but also there families in what can be an emotional time.
Castlecroft care home is a home for its residents and a second home for there famlies.
Reply from Jacob Hardie, Design and Marketing Assistant at Castlecroft Residential Care Home

Thank you so much for your touching words. We're truly grateful for your recognition of the compassion and dedication our team brings every day. Knowing that Castlecroft feels like a second home to both residents and their families means everything to us. Your feedback is deeply appreciated by all of us.

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Review from Carole J (Respite Resident) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have to say that myself and my mom were well pleased with her stay, the staff were absolute amazing. So friendly and caring it was like home from for mom she loved her stay, which was only a second time in respite, and a big relief for me she settled in so well. I would definitely recommend the
home for care of loved ones everyone is so happy there, thank you so much for everything you do.
Reply from Jacob Hardie, Design and Marketing Assistant at Castlecroft Residential Care Home

Thank you so much for your kind words. We're delighted your mom felt at home during her stay and that you both had such a positive experience. It's wonderful to hear she settled in well and that our team made a difference. Your recommendation means a great deal to us.

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Review from Debbie B (Daughter of Resident) published on 1 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well done Team Castlecroft! I would not hesitate to recommend this care home. As soon as you walk in, you are aware of the warm and friendly atmosphere. There is a good ratio of staff to residents and everyone (residents and family/friends) are made to feel really welcome. I hear lots of laughter when
I walk around and this is one of many indications that both staff and residents are happy to be there. Mum has made good friends and has put on much needed weight. The food is excellent and I am impressed that home made cakes are provided every afternoon for the residents - of a better standard than most cafes! The communication from the carers is exceptional. I am always kept up to date in relation to mum's care and am very frequently asked if I am happy or if anything else needs to be done for her. Suggestions are always met with positivity and openness by a management team who are highly skilled and experienced. Thank you so much for all your hard work!
Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

Thank you so much for your kind words. We're delighted to hear that you and your mum are so happy with Castlecroft - the team will be proud to read your wonderful feedback. Your recognition of their hard work and dedication to delivering the best possible care will mean so much to the home manager and her staff. Thank you for your recommendation.

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Review from Jess R (Niece of Resident) published on 1 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Castle Croft is a phenomonal care home. My Aunty is now bedridden and requires extensive care. Whenever I visit my Aunt she is clean and moisturised and her exercises have been performed. The care team take great joy in telling me about her progress and demonstrate genuine care and affection. Sam
who leads the floor, has been an absolute rock for me and my family. We feel like she is now an extended part of our family. I dont know what we would have done without them all. They are all true angels.
Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

Thank you so much for your review. We're so pleased to hear how your Aunt is receiving such phenomenal care and that our team's dedication has made such a positive impact. The manager and the rest of the team at Castlecroft will be touched to read your kind words. Thank you for your appreciation.

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Review from Caroline P (Daughter-in-law of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law has been at castle croft for nearly 12 months and in that time we have got to know all the management and staff, they have all been very supportive and helpful.the staff are all absolutely brilliant always there with a kind word. Keep us informed on how she is daily, they sit and talk
to her and help her with her daily needs. As a family we can't thank them enough always go above and beyond. The rooms are very spacious clean and bright and a lovely view of the grounds.there are lots of activities daily for residents to join in, lots of singing and dancing. Mother in law likes a lie in and they will always get her some food and a cupper no matter what the time of day it is. There's always snacks and some lovely meals and it's never too much trouble to get something different that she fancies.
Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

Thank you so much for sharing your experience of Castlecroft. We're delighted to hear how supportive and caring our team has been for your mother-in-law and your family. It's wonderful that the spacious, bright rooms and views have provided a comfortable environment for her. We're especially glad to know she enjoys the activities, meals, and the flexibility our staff offers to meet her preferences. Thank you for your heartfelt feedback.

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Review from Louise M (Daughter-in-law of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home provide high quality care and keep our loved one at the centre of their work. Staff genuinely care for residents and know them all so well, there's daily activities and when I visit I often see residents sitting for a cuppa at the managers desk, chatting away, great to see.
Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

Thank you for your heartfelt review. It's wonderful to hear that the team provide such high-quality, resident-focused care. The thoughtful touches, like the friendly chats over tea with the home manager, highlight how much the staff at Castlecroft genuinely care. Thank you for sharing for feedback.

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Review from D M (Son of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has settled in really well. Castle Croft is very well led & the staff are attentive & caring. Plenty of activities for residents, milestones are celebrated and overall knowing Dad is being well cared for is a huge weight off our shoulders.
Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

Thank you for sharing such positive feedback. It's wonderful to hear that your dad has settled in so well and is being cared for with such dedication at Castlecroft. The team will be touched to hear how this brings you great peace of mind - thank you for expressing your appreciation.

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Review from Carol S (Sister of Resident) published on 28 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing care home, I cannot speak highly enough. Management and staff always helpful and professional. They not only look after the residents with love and care, they also care about the family members. First class
Reply from Fae Doherty, Senior Marketing Officer at Castlecroft Residential Care Home

Thank you so much for your incredible feedback! We're delighted to hear that you have had such a positive experience at Castlecroft Care Home. Our team is dedicated to providing compassionate care not only for our residents but also for their families, and it's wonderful to know that this commitment has made a difference for you.

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Review from Michelle S (Daughter of Resident) published on 17 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home has been exceptional. Mom's Alzheimer's has been tricky to manage and at every step the Castlecroft Residential Care Home staff have supported her. We are so blessed she lives in such a wonderful home. Thanks to all staff from cleaners, catering staff, awesome care staff and management.
Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

Thank you so much for your heartfelt review. We're truly grateful to hear that you feel so supported by our team at Castlecroft Residential Care Home. Managing Alzheimer's can be challenging, and we're dedicated to providing the best care for your mum every step of the way. Thank you for your feedback, it is truly appreciated.

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Review from Graham A (Son of Resident) published on 14 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have complete peace of mind that the care workers at Castlecroft offer excellent care and support to our family member.
The standard of care - compared to other care homes - is unprecedented. Support staff genuinely care for the residents and provide open and frequent communication.
Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

Thank you so much for your kind words and positive feedback. We're delighted to hear that you feel so confident in the care and support we provide at Castlecroft. Our team is dedicated to ensuring the highest standard of care, and it's wonderful to know their efforts are appreciated.

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Review from K G (Daughter of Resident) published on 11 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been at Castlecroft Residential Care Home now for almost 12 months. He is so happy with his Castlecroft family. Well loved and cared for by all the staff, nothing is too much.
If I had to pick any faults, I would like to see more events that families can get involved with.
Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

Thank you for your wonderful review and your top scores for every single area, the team will be delighted. With regards to family events, the staff love to receive feedback on what loved ones would like to see so please share your ideas with the home manager or activities coordinator and they will work on putting this in place for you.

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Review from J S (Daughter of Resident) published on 11 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are always contactable and will contact you quickly if needed.
Staff are friendly, professional and helpful.
This creates a comfortable environment for residents, and leaves family members assured that their loved ones are in good hands.
Facilities are great, but maybe not used as much as
they could be.
Daily housekeeping is relentless, but larger jobs by site team take a while. Some areas could do with a little TLC.
Activities are great, could do with more.
Reply from Kate Yates, Communications and Content Specialist at Castlecroft Residential Care Home

Thank you so much for your review and your high praise for our dedicated team at Castlecroft. In terms of the areas which need a little TLC and activities you would like to see, the home manager would really appreciate more specific feedback on this so that she can ensure she is meeting the wishes of yourself and your loved one as always her door is always open and she looks forward to working with you to continually improve the service.

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Current Review Score: 9.9 (9.878)

Overview of Review Score

The Review Score of 9.9 (9.878) out of 10 for Castlecroft Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.878 for Castlecroft Residential Care Home is calculated as follows: ( (329 Excellents x 5) + (37 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 370 Ratings = 4.878
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Castlecroft Residential Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 May 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (5)

Sharon

Sharon Rollins

Job Title: Home Manager Joined: 2013

For Sharon the most important thing in care is championing residents to do the things they love, giving them a sense of continuity, purpose and achievement.


Sharon is passionate about the residents and their loved ones being actively involved in the running of Castlecroft, championing co-production throughout the home.


“This is our residents’ home and it’s important that they are in charge of the way it’s run. We don’t see our residents as people living in a care home, it’s about seeing them as the people they want to be.”

Lisa

Lisa Farrell

Job Title: Activities Coordinator Joined: 2014

Lisa was shortlisted as a finalist in the Great British Care Awards for the incredible things she does for Castlecroft's residents, enriching their lives and supporting them to do the things they love to do.


Castlecroft is like a second home to Lisa and she is often popping in on her days off, simply because she loves to spend time with the residents.

Tilu

Tilu Ngwira

Job Title: Care Assistant Joined: 2022

Nominated for a National Care Award this year, Tilu is a shining star at Castlecroft.


He is passionate about finding out everything he can about residents and their life histories, spending time with their loved ones too to discover everything he can about them, so he can provide the very best care.


A born leader, Tilu is an incredible mentor to his junior colleagues, showing them the right way to care and inspiring them with his positivity and his unwavering high standards when it comes to dignity and respect.

Jess

Jess Billingham

Job Title: Team Leader Joined: 2018

I love that we are like one big family here. It’s like a second home and I don’t think I would ever leave!
The residents make your day and they are a part of my family, they are very special.

Chloe

Chloe Ling

Job Title: Care Assistant and Team Leader Joined: 2021

I love everything about Castlecroft – it feels like we are a family here. I treat the residents how I would my own grandparents – they are like family to me.

Frequently Asked Questions about Castlecroft Residential Care Home

What types of Care is Castlecroft Residential Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Castlecroft Residential Care Home have?

There are 64 Single Rooms.

What are the Facilities & Services at Castlecroft Residential Care Home?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Castlecroft Residential Care Home to the centre of Birmingham?

4.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Castlecroft Residential Care Home to verify any information. View our terms and conditions. Castlecroft Residential Care Home has an Enhanced Service - more info.