Castlecroft Residential Care Home

Castle Road, Weoley Castle, Birmingham B29 5HF

Castlecroft Residential Care Home, Birmingham, West Midlands
Castlecroft Residential Care Home, Birmingham, West Midlands
Castlecroft Residential Care Home, Birmingham, West Midlands

Castlecroft Residential Care Home is a new and attractive, purpose-built care home designed to support residents at all stages of their journey.

The home provides residential and dementia care and a highly trained and dedicated team is committed to providing the highest standards of care in a comfortable home from home environment.

Located in the residential area of Weoley, the home is only a short distance from local shops and other amenities.

Group: Sanctuary Care Ltd

Person in charge: Leanne Carter (Manager)

Local Authority / Social Services: Birmingham City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 64

Rooms with ensuite WC: 64

Facilities & Services: Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Castlecroft Residential Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Castlecroft Residential Care Home has a Review Score of 9.7 (9.719)

The Review Score of 9.7 (maximum of 10) for Castlecroft Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Castlecroft Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.719 for Castlecroft Residential Care Home is calculated as follows: ( (148 Excellents x 5) + (37 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 192 Ratings = 4.719

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Castlecroft Residential Care Home is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.8 positive Reviews (64 registered beds ÷ 5). 15 Reviews ÷ 12.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Castlecroft Residential Care Home?

  • Extremely LIKELY
    16
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Castlecroft Residential Care Home

  • Daughter of Resident/Service User
    8
  • Sister of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

A beautiful place with very caring people.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After finally finding a place here for my dad, I was so relieved. The staff are so friendly, helpful and at the reception I was made to feel welcome. My dad has been here a month and has settled down and looks 100% better than before moving in. He also feels that the care here and the food is fantastic and he can't wander off on his own and that the care he receives is fabulous.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are excellent and very caring. Facilities are good however activities are lacking although many service users are not interested or able to take part. Ideas are started but not thought through or completed. Outside space is very good but no-one tends gardens, collects litter etc, the grass is cut but nothing else done.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Poor

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Kate Yates, Senior PR Officer at Castlecroft Residential Care Home responded to this review on 16 Dec 2016:

Home manager Leanne Carter said: “Thank you for the lovely comments about my team. I am sorry to hear your view of our activities, as we have a fantastic activities leader who, alongside the team, organises a variety of individual and group activities, many of which your mum really enjoys. Our gardens are regularly maintained and the occasional piece of litter that blows into them is always picked up. If you do have any concerns please do come and see me as I would be really pleased to talk to you.”

Mom was in Castlecroft for two years but sadly had a stroke and had to go into nursing.
Mom is now improving and would love to come back to the home as she found all staff meals and carers approachable and helpful.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very Good

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mom came into Castlecroft Residential Care Home in August 2016 and I have nothing but praise and utmost thanks to every member of staff here. They are all fantastic, not just to Mom's care and safety but also to mine's and the families support too. Mom has settled really well after a few unsettling days. I feel like I now have an extended family. Communication between the carers and management is fantastic. All the carers know what's going on with Mom at all times and if I have any questions, they are answered straight away. This is a very caring place, I go home knowing Mom is safe and happy which makes me happy.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

All staff have been amazing looking after my Nan for the past three years especially when she has been ill. They are always welcoming and friendly. The use of dignity and sensitivity is amazing. I am really happy for my Nan to end her life here with such loving, caring staff. They treat her like family.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Brilliant. Settled in a lot quicker than last time. Moved in September.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly home, lovely staff.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Castle Croft is a lovely place to live, it is run with a very homely atmosphere. From chickens being hatched from eggs to the much-loved resident dog Bella. Every resident celebrates their birthdays with a beautiful birthday cake. My brother was very happy there. I would like to thank all the staff for their care and kindness towards my brother during his stay, nothing was too much trouble.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been a resident at Castlecroft, Weoley Castle for 11 weeks. She had spent the previous weeks in hospital after a serious fall (broken nose, 2 broken cheekbones). Her previous care home would not accept her back because she was "a bad fall risk". Castlecroft accepted her and the care has been exemplary. She has continued to have falls, some more serious than others. The staff have always treated her with genuine compassion and consideration. She also has dementia which is taken into account by the carers. As a family we could not be more appreciative of the care she continues to receive.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Leanne Carter, Home Manager at Castlecroft Residential Care Home responded to this review on 12 Sep 2016:

Home Manager Leanne Carter said: “Thank you for your review and we are so pleased your mother has settled in so well into Castlecroft. We always like to work closely with loved ones and families on our residents' care plans so when we were advised your mother was at high risk of falling we carried out the necessary steps needed to help keep her safe – from choosing a bedroom close to communal areas, fitting in falls sensors and liaising with health professionals.”

Much appreciate the care and support given to my mother for the last two and a bit years she lived at Castlecroft.
Also the care and support extended to myself and family.
Moving a close relation into a care home is a difficult decision to make, but I made the right choice.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The residents are taken good care of - it would be difficult to imagine a better standard of personal welfare - carers are always available and ready to help at all times.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Home looks modern and clean approach, good gardens, tidy, look good, reception welcoming. Staff seem caring, wife settled quicker than I thought she would.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The assistant manager gave me the opportunity to raise any issues or concerns I had regarding my fathers recent move to the residential care home. Initial reactions are very positive in relation to the management team, staff, facilties and cleanliness (no negative aspects).
The assistant manager explained/informed me of the activities they had carried out to date, liaison with Juniper House, registering him at the local GP etc. All looking very good and my father is starting to respond in a positive manner..

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Very Poor

My mother had a wonderful experience at Castle Croft. The staff team were amazing, dedicated, knowledgeable and very caring. They were very supportive to the family showing compassion and understanding. The management team have a lot of experience and lead the staff team by example. Mom loved the meals, cooked breakfast, afternoon tea and cakes and three course dinners. The staff were inventive with the activities they put on for the residents, from karaoke to pig roasts. It was hard finding a nice place for my dear mother but Castle Croft was the best decision, I have no regrets and thank them for their support and kindness.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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