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- Castlecroft Residential Care Home



An excellent choice mum or I couldn't have asked for more care and attentionTerry(Son of Resident/Service User)



An excellent choice mum or I couldn't have asked for more care and attentionTerry(Son of Resident/Service User)

Castlecroft is a special place, where the team, residents and their loved ones work together to create a happy home that feels like an extended family.
There are resident ambassadors, who have active roles to play in how the home is run, from helping to interview potential staff, to providing residents’ feedback.
The team are passionate about enriching their residents’ lives, supporting them to do the things that bring them...
Care Provided by Castlecroft Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 64 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Facilities
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1195 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
The price(s) shown are provided by the care home. Contact Castlecroft Residential Care Home for full pricing details and T&Cs.
Contact Castlecroft Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Sanctuary Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Jessica Billingham(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (64)
- Single Rooms with ensuite Wet Room (64)
Castlecroft Residential Care Home Reviews (117)
Castlecroft Residential Care Home has a Review Score of 9.9 (9.885) out of 10, based on 32 reviews in the last 2 years.
Over all time Castlecroft Residential Care Home has 117 reviews.
We no longer have to worry about my mother in law being safe. Castlecroft have the most amazing staff who always go the extra mile. We couldn't really ask for more. She is cared for. Facilities are second to none. Meals are fantastic. My elderly father in law visits everyday, he also gets a meal. Me and my family cannot fault anyone or anything at Castlecroft. Knowing my mother in law is safe and well is a blessing. Can't fault anything. Thank you all so much from the bottom of my heart.
Thank you for sharing such a heartfelt review. We're delighted to hear how reassured your family feels and that the care, facilities and meals have made such a positive difference. It means so much to know your loved one feels safe, supported and truly cared for.
Mothers care in here making sure she is looked after . They make sure that she gets the medical attention she needs and they contact me with any changes . She is unaware of the changes in the management which is good
Thank you for sharing your thoughtful feedback. We're delighted to know your mother is receiving the care and attention she needs, and that you feel well informed and supported. It means a great deal to hear how positive her experience has been.
I can highly recommend castle croft. My late mother spent her time hear. All the staff and management went above and beyond with the care they provided to not just my mum but all of us as a family. Nothing was ever to much. Mum made some lovely relationships with the staff. I can't thank them enough.
Thank you for sharing such a heartfelt review. It means so much to hear that your mother felt truly cared for and formed meaningful connections during her time with us. Knowing that our team was able to support both her and your family with kindness and dedication is incredibly touching. We're grateful for your kind words and for the trust you placed in us.
My Mother has been at the home now for a few years. Never had any major issue or concern. Always drive away knowing she is safe and in a caring environment. Lovely staff that keep the spirits up and really make a difference. Wasn't sure how she would be going in at first but she loves it there. Thanks all x
Thank you for sharing such lovely feedback. It means so much to hear how settled and happy your mother feels, and that you leave each visit confident she is safe and well cared for. We're so pleased she feels at home with us.
Unfortunately she passed away on 23rd Feb 2026 and the love and care of everyone at the care home was palpable and very much appreciated.
I can honestly say that the ease of mind we as a family had, from knowing that mom was 100% in the right place to make her final years as happy as possible, was worth its weight in gold.
I would like to thank everyone involved in her care for the last 6 years from the bottom of my heart.
Thank you for sharing such a heartfelt review. It means so much to know your mom felt valued and well cared for, and that you and your family found comfort in the support she received throughout her years with us. Your kind words are deeply appreciated.
Castlecroft provides a caring, friendly and joyful environment for all - residents, staff and relatives alike. It is such a pleasure to visit and a very uplifting place to be. The staff deserve recognition for their hard work and the excellent standard of care provided. Nothing is too much trouble and the friendly, positive atmosphere ie evidenced by seeing staff come in on their days off, as they feel so much part of the Castlecroft 'family'. This care home is very well led and staff retention high - which tells its own story. Castlecroft is a big part of the community and many local people volunteer at the home. It sets the benchmark for excellence in care and we feel very lucky to have our relatives there. Well done to all - we are so grateful for all that you do!
Thank you so much for your kind words. We're thrilled to hear that Castlecroft feels like such a warm and uplifting place for you and your family. Your recognition of our team's dedication and the strong sense of community means a great deal to us. It's a privilege to care for your loved ones, and we're so grateful for your support.
Staff, all of them are amazing, helpful and become part of the family xx
Care and compassion always.
Just a great place.
My mom has settled really quickly and is thriving as the environment and staff have made this possible. I couldn't be happier.
Cleanliness is of a very high standard. I am very thankful my husband is there. Obviously I wish he was with me but as that is not a possibility we have the best result for us. I feel OK when I leave him as he is so well cared for. I am happy as I can be in our situation.
Very happy with the care for my Mom, and she has settled quite well Staff are brilliant and very welcoming Always attentive and available if you need to discuss anything Rooms are kept very clean Good choice of food
As she settled in so well and I didn't want to move her anywhere else the staff and management are absolutely wonderful and so polite and patient and professional with mom
We couldn't have wished for a better place for mom to spend her later years,all the staff from carers to domestic are amazing,knowing mom is safe and so well cared for takes so much pressure of family's,it's a hard thing to do putting your loved one into a home,but to find one so wonderful makes it a lot easier,
Castlecroft is a wonderful Care Home. The staff go above and beyond to look after my mum. They take care of her physical needs and equally important her emotional health. Since moving into Castlecroft my mum has put on weight and thoroughly enjoys the delicious food!
I find the carers & the nurses as well as the leaders in this facility are very supportive and professional. I feel confident that my mother is well looked after here, the staff really give her the best service she requires. Thank you for looking after our loved ones.
Thank you so much for your kind words. We're glad to hear your mother is receiving the care she deserves. It means a lot to know our team's support and professionalism have made a positive impact.
Thank you to all the staff at Castle Croft for your support it is very much appreciated.
Thank you for your heartfelt review. We're truly grateful to have been part of your family's journey since March 2024. Knowing you felt supported and welcomed means so much to us. Your kind words will be shared with the entire Castle Croft team-thank you again for your trust and appreciation.
The staff show compassion and care not only to the residents but also there families in what can be an emotional time.
Castlecroft care home is a home for its residents and a second home for there famlies.
Thank you so much for your touching words. We're truly grateful for your recognition of the compassion and dedication our team brings every day. Knowing that Castlecroft feels like a second home to both residents and their families means everything to us. Your feedback is deeply appreciated by all of us.
I have to say that myself and my mom were well pleased with her stay, the staff were absolute amazing. So friendly and caring it was like home from for mom she loved her stay, which was only a second time in respite, and a big relief for me she settled in so well. I would definitely recommend the home for care of loved ones everyone is so happy there, thank you so much for everything you do.
Thank you so much for your kind words. We're delighted your mom felt at home during her stay and that you both had such a positive experience. It's wonderful to hear she settled in well and that our team made a difference. Your recommendation means a great deal to us.
Castle Croft is a phenomonal care home. My Aunty is now bedridden and requires extensive care. Whenever I visit my Aunt she is clean and moisturised and her exercises have been performed. The care team take great joy in telling me about her progress and demonstrate genuine care and affection. Sam who leads the floor, has been an absolute rock for me and my family. We feel like she is now an extended part of our family. I dont know what we would have done without them all. They are all true angels.
Thank you so much for your review. We're so pleased to hear how your Aunt is receiving such phenomenal care and that our team's dedication has made such a positive impact. The manager and the rest of the team at Castlecroft will be touched to read your kind words. Thank you for your appreciation.
My mother in law has been at castle croft for nearly 12 months and in that time we have got to know all the management and staff, they have all been very supportive and helpful.the staff are all absolutely brilliant always there with a kind word. Keep us informed on how she is daily, they sit and talk to her and help her with her daily needs. As a family we can't thank them enough always go above and beyond. The rooms are very spacious clean and bright and a lovely view of the grounds.there are lots of activities daily for residents to join in, lots of singing and dancing. Mother in law likes a lie in and they will always get her some food and a cupper no matter what the time of day it is. There's always snacks and some lovely meals and it's never too much trouble to get something different that she fancies.
Thank you so much for sharing your experience of Castlecroft. We're delighted to hear how supportive and caring our team has been for your mother-in-law and your family. It's wonderful that the spacious, bright rooms and views have provided a comfortable environment for her. We're especially glad...
The home provide high quality care and keep our loved one at the centre of their work. Staff genuinely care for residents and know them all so well, there's daily activities and when I visit I often see residents sitting for a cuppa at the managers desk, chatting away, great to see.
Thank you for your heartfelt review. It's wonderful to hear that the team provide such high-quality, resident-focused care. The thoughtful touches, like the friendly chats over tea with the home manager, highlight how much the staff at Castlecroft genuinely care. Thank you for sharing for feedback.
My Dad has settled in really well. Castle Croft is very well led & the staff are attentive & caring. Plenty of activities for residents, milestones are celebrated and overall knowing Dad is being well cared for is a huge weight off our shoulders.
Thank you for sharing such positive feedback. It's wonderful to hear that your dad has settled in so well and is being cared for with such dedication at Castlecroft. The team will be touched to hear how this brings you great peace of mind - thank you for expressing your appreciation.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 May 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 03 Jan 2025
We are proud to reveal that our amazing carer assistant Tilu Ngwira has been named Carer of the Year in the National Care Awards 2024! Tilu, who joined the team...
There are no upcoming events for Castlecroft Residential Care Home.
Awards / Recognitions (13)
- 30 Jan 2026Recipient: Sanctuary Care Ltd
- 31 Jan 2025Recipient: Sanctuary Care Ltd
- 29 Nov 2024Recipient: Castlecroft Residential Care Home
Accreditations
There are no accreditations posted yet for Castlecroft Residential Care Home.
Meet the Team (5)

For Sharon the most important thing in care is championing residents to do the things they love, giving them a sense of continuity, purpose and achievement.
Sharon is passionate about the residents and their loved ones being actively involved in the running of Castlecroft, championing co-production throughout the home.
“This is our residents’ home and it’s important that they are in charge of the way it’s run. We don’t see our residents as people living in a care home, it’s about seeing them as the people they want to be.”

Lisa was shortlisted as a finalist in the Great British Care Awards for the incredible things she does for Castlecroft's residents, enriching their lives and supporting them to do the things they love to do.
Castlecroft is like a second home to Lisa and she is often popping in on her days off, simply because she loves to spend time with the residents.

Nominated for a National Care Award this year, Tilu is a shining star at Castlecroft.
He is passionate about finding out everything he can about residents and their life histories, spending time with their loved ones too to discover everything he can about them, so he can provide the very best care.
A born leader, Tilu is an incredible mentor to his junior colleagues, showing them the right way to care and inspiring them with his positivity and his unwavering high standards when it comes to dignity and respect.

The residents make your day and they are a part of my family, they are very special.

I love everything about Castlecroft – it feels like we are a family here. I treat the residents how I would my own grandparents – they are like family to me.
Frequently Asked Questions about Castlecroft Residential Care Home
What types of Care is Castlecroft Residential Care Home registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Castlecroft Residential Care Home have?
There are 64 Single Rooms.
What are the Facilities & Services at Castlecroft Residential Care Home?
Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Castlecroft Residential Care Home to the centre of Birmingham?
4.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Castlecroft Residential Care Home to verify any information. View our terms and conditions. Castlecroft Residential Care Home has an Enhanced Service -more info.