Castlecroft Residential Care Home

Castle Road, Weoley Castle, Birmingham B29 5HF

Castlecroft Residential Care Home is a new and attractive, purpose-built care home designed to support residents at all stages of their journey.

The home provides residential and dementia care and a highly trained and dedicated team is committed to providing the highest standards of care in a comfortable home from home environment.

Located in the residential area of Weoley, the home is only a short distance from local shops and other amenities.

Group: Sanctuary Care Ltd

Person in charge: Leanne Carter (Manager)

Local Authority / Social Services: Birmingham City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 64

Rooms with ensuite WC: 64

Facilities & Services: Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Castlecroft Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Castlecroft Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews over all time. This Average Rating is also the rating value for Castlecroft Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.679 for Castlecroft Residential Care Home is calculated as follows: ( (236 Excellents x 5) + (90 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 333 Ratings = 4.679

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.938 Points relating to the number of positive Reviews for Castlecroft Residential Care Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 12 Reviews ÷ 12.8 Target = 0.938

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Castlecroft Residential Care Home has a Review Score of 9.6 (9.617) from 28 Reviews


Average Ratings

  • Excellent
    21
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Castlecroft Residential Care Home?

  • Extremely LIKELY
    28
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Castlecroft Residential Care Home

  • Daughter of Resident/Service User
    13
  • Son of Resident/Service User
    4
  • Nephew of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    2
  • more

The review was conducted in a friendly and informal manner. Every aspect of Mom's health, care and welfare was discussed in detail. Comments that were brought forward were duly noted and written down. It was a very good and informative meeting - well done.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My father was placed in emergency care following the sudden death of my mother and in the 2 months it took to return him to Birmingham, he deteriorated rapidly. After 6 weeks ar Castelcroft, he is himself again. I simply could not recommend them highly enough. Literarily fantastic in every area.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

When we realised that my 90-year-old mother was no longer able to look after herself in a warden controlled housing complex we started a search for a care home. Having reviewed and visited a number it was apparent that Castle Croft was perfect for mom's needs. This was two years ago and I can honestly state that it was the best decision we have made.
The level of care and the genuine nature of that care has been magnificent. The management and staff have been so kind to mom that it has eased any worries that we might have had as we live 2 hours away.
Mom always said that she was really happy at Castle Croft.
When the end finally came the staff were wonderful, even attending mom's funeral.
We had been so impressed with castle croft that we were happy to hold mom's wake there also - which brings up the subject of the food - I've seen worse in hotels!! The chef produced all the food for the wake and it was brilliant.
Can't say enough for the manager and her staff
10/10

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My Mother stayed in Castlecroft Residential Care Home for 2 years until her death in December 2017. The care she received was excellent, the staff were excellent and all the family were extremely pleased with the care she received right until the end.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

My aunt spent her final days at Castlecroft Care Home and the level of care was exemplary. She was cared for like a member of the family with highly caring staff, excellent conditions and a lovely environment.
We held the wake at the care home and we were treated with the utmost respect and courtesy. And the catering was excellent.
The families thanks all at Castlecroft for making my aunts last days so peaceful.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

My nan came to stay in May 2016 as she was unable to care for herself.
It gave us great comfort when we came to visit, that it was plain to see that nan was receiving great care, she was happy, active, full of tails of news friend and activities,

In May 2017 nan received the dreadful news that she had terminal cancer, this is where the staff at Castlecroft really came into there own, the end of life care and love that was shown to my nan over the last few months of her life, leave me speechless, words are just not enough.
I spent the last few days with her, and in that time the staff not only cared for nan but cared for me also nothing was to much trouble.
To see the staff interacting with nan was very humbling and touching.
When nan passed I was with her, the staff or really I should refer to them as friends because that's what they had become to her, came in and said their goodbyes, they were so respectful.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

The care home has a happy feeling. Staff are caring and make residents and family members welcome.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

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Average Rating:   4 out of 5

Since my mom has moved onto the second floor for advanced dementia, she and I found it hard at first but she has settled and is quite happy. Staff are helpful and courteous at all times and certain staff go above and beyond their daily care duties towards all residents.
Castlecroft is a warm, friendly, welcoming care home at all levels and myself and my partner are constantly supported through this very sad journey with Mom.
She may not know who I am on many of my visits but I know she is safe, warm, looked after and cared for.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

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Average Rating:   4 out of 5

My mother has been at Castlecroft since August 2017. I am pleased with the care that my mum is receiving. The staff are all kind and dedicated.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

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Average Rating:   4 out of 5

From the very first moment you walk into the warm welcoming environment of Castlecroft Care Home, you instinctively know that it is being run by consummate caring professionals with an excellent blend of informal and relaxed yet well disciplined organised and efficient management. This ethos and attitude cascades and percolates down to every individual member of the thoroughly dedicated staff who are all, without exception, very caring, kind, pleasant, empathetically patient, friendly and a lot of other good qualities along with conducting themselves in a professional manner at all times.

There is an excellent standard of nutritious food.
In other words, you can be wholly confident and reassured that your loved one will receive Rolls Royce standard treatment, care and attention from all the Castlecroft staff who will treat your relative as one of their own kin. With plenty of company, outside and inside entertainers, lots of activities, games and outings. Castlecroft is a place where the residents come to live and enjoy their lives, not just exist.

To sum up, hopefully, one day all care homes will be run like Castlecroft. You will have no regrets about entrusting your loved one to the wonderful care at Castlecroft.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

My sister has been resident for the last four months and her requests, needs and all other care has been completed with speed and efficiency.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Visiting my dear friend, it is great to see her so well cared for in this excellent care home. The staff are caring and friendly, and my friend enjoys the food and her well-equipped room.

Having been in homes in Sheffield, Wolverhampton, Birmingham, and Sandwell as a visitor, this one is the best.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

A beautiful place with very caring people.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

After finally finding a place here for my dad, I was so relieved. The staff are so friendly, helpful and at the reception I was made to feel welcome. My dad has been here a month and has settled down and looks 100% better than before moving in. He also feels that the care here and the food is fantastic and he can't wander off on his own and that the care he receives is fabulous.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Staff are excellent and very caring. Facilities are good however activities are lacking although many service users are not interested or able to take part. Ideas are started but not thought through or completed. Outside space is very good but no-one tends gardens, collects litter etc, the grass is cut but nothing else done.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

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Average Rating:   3.7 out of 5

Kate Yates, Senior PR Officer at Castlecroft Residential Care Home responded to this review on 16 Dec 2016:

Home manager Leanne Carter said: “Thank you for the lovely comments about my team. I am sorry to hear your view of our activities, as we have a fantastic activities leader who, alongside the team, organises a variety of individual and group activities, many of which your mum really enjoys. Our gardens are regularly maintained and the occasional piece of litter that blows into them is always picked up. If you do have any concerns please do come and see me as I would be really pleased to talk to you.”

Mom was in Castlecroft for two years but sadly had a stroke and had to go into nursing.
Mom is now improving and would love to come back to the home as she found all staff meals and carers approachable and helpful.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

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Average Rating:   4 out of 5

Very Good

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother moved into Castlecroft Residential Care Home when it just opened and my daughter was working there. We have recommended the home to many people of which some have referred their relatives and have been very happy with the home. The home is excellent including the food and staff. Everything is just amazing. My mother has been very happy there. Unfortunately, she is now coming to the end of her life. She is 100 on the 20th November and we hope she will make it. The staff has said she can end her days there instead of hospital and cannot praise the staff enough. They are wonderful.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

All staff have been amazing looking after my Nan for the past three years especially when she has been ill. They are always welcoming and friendly. The use of dignity and sensitivity is amazing. I am really happy for my Nan to end her life here with such loving, caring staff. They treat her like family.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Brilliant. Settled in a lot quicker than last time. Moved in September.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Friendly home, lovely staff.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Castle Croft is a lovely place to live, it is run with a very homely atmosphere. From chickens being hatched from eggs to the much-loved resident dog Bella. Every resident celebrates their birthdays with a beautiful birthday cake. My brother was very happy there. I would like to thank all the staff for their care and kindness towards my brother during his stay, nothing was too much trouble.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has been a resident at Castlecroft, Weoley Castle for 11 weeks. She had spent the previous weeks in hospital after a serious fall (broken nose, 2 broken cheekbones). Her previous care home would not accept her back because she was "a bad fall risk". Castlecroft accepted her and the care has been exemplary. She has continued to have falls, some more serious than others. The staff have always treated her with genuine compassion and consideration. She also has dementia which is taken into account by the carers. As a family we could not be more appreciative of the care she continues to receive.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Leanne Carter, Home Manager at Castlecroft Residential Care Home responded to this review on 12 Sep 2016:

Home Manager Leanne Carter said: “Thank you for your review and we are so pleased your mother has settled in so well into Castlecroft. We always like to work closely with loved ones and families on our residents' care plans so when we were advised your mother was at high risk of falling we carried out the necessary steps needed to help keep her safe – from choosing a bedroom close to communal areas, fitting in falls sensors and liaising with health professionals.”

Much appreciate the care and support given to my mother for the last two and a bit years she lived at Castlecroft.
Also the care and support extended to myself and family.
Moving a close relation into a care home is a difficult decision to make, but I made the right choice.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

The residents are taken good care of - it would be difficult to imagine a better standard of personal welfare - carers are always available and ready to help at all times.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Home looks modern and clean approach, good gardens, tidy, look good, reception welcoming. Staff seem caring, wife settled quicker than I thought she would.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

The assistant manager gave me the opportunity to raise any issues or concerns I had regarding my fathers recent move to the residential care home. Initial reactions are very positive in relation to the management team, staff, facilties and cleanliness (no negative aspects).
The assistant manager explained/informed me of the activities they had carried out to date, liaison with Juniper House, registering him at the local GP etc. All looking very good and my father is starting to respond in a positive manner..

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My mother had a wonderful experience at Castle Croft. The staff team were amazing, dedicated, knowledgeable and very caring. They were very supportive to the family showing compassion and understanding. The management team have a lot of experience and lead the staff team by example. Mom loved the meals, cooked breakfast, afternoon tea and cakes and three course dinners. The staff were inventive with the activities they put on for the residents, from karaoke to pig roasts. It was hard finding a nice place for my dear mother but Castle Croft was the best decision, I have no regrets and thank them for their support and kindness.

How likely would you be to recommend Castlecroft Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

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