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- Castlecroft Residential Care Home



An excellent choice mum or I couldn't have asked for more care and attentionTerry(Son of Resident/Service User)



An excellent choice mum or I couldn't have asked for more care and attentionTerry(Son of Resident/Service User)

Castlecroft is a special place, where the team, residents and their loved ones work together to create a happy home that feels like an extended family.
There are resident ambassadors, who have active roles to play in how the home is run, from helping to interview potential staff, to providing residents’ feedback.
The team are passionate about enriching their residents’ lives, supporting them to do the things that bring them...
Care Provided by Castlecroft Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 64 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Facilities
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1195 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
The price(s) shown are provided by the care home. Contact Castlecroft Residential Care Home for full pricing details and T&Cs.
Contact Castlecroft Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Sanctuary Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Jessica Billingham(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (64)
- Single Rooms with ensuite Wet Room (64)
Castlecroft Residential Care Home Reviews (117)
Castlecroft Residential Care Home has a Review Score of 9.9 (9.885) out of 10, based on 32 reviews in the last 2 years.
Over all time Castlecroft Residential Care Home has 117 reviews.
Visiting my dear friend, it is great to see her so well cared for in this excellent care home. The staff are caring and friendly, and my friend enjoys the food and her well-equipped room.
Having been in homes in Sheffield, Wolverhampton, Birmingham, and Sandwell as a visitor, this one is the best.
My mother moved into Castlecroft Residential Care Home when it just opened and my daughter was working there. We have recommended the home to many people of which some have referred their relatives and have been very happy with the home. The home is excellent including the food and staff. Everything is just amazing. My mother has been very happy there. Unfortunately, she is now coming to the end of her life. She is 100 on the 20th November and we hope she will make it. The staff has said she can end her days there instead of hospital and cannot praise the staff enough. They are wonderful.
A beautiful place with very caring people.
After finally finding a place here for my dad, I was so relieved. The staff are so friendly, helpful and at the reception I was made to feel welcome. My dad has been here a month and has settled down and looks 100% better than before moving in. He also feels that the care here and the food is fantastic and he can't wander off on his own and that the care he receives is fabulous.
Staff are excellent and very caring. Facilities are good however activities are lacking although many service users are not interested or able to take part. Ideas are started but not thought through or completed. Outside space is very good but no-one tends gardens, collects litter etc, the grass is cut but nothing else done.
Home manager Leanne Carter said: “Thank you for the lovely comments about my team. I am sorry to hear your view of our activities, as we have a fantastic activities leader who, alongside the team, organises a variety of individual and group activities, many of which your mum really enjoys. Our...
Mom is now improving and would love to come back to the home as she found all staff meals and carers approachable and helpful.
Very Good
All staff have been amazing looking after my Nan for the past three years especially when she has been ill. They are always welcoming and friendly. The use of dignity and sensitivity is amazing. I am really happy for my Nan to end her life here with such loving, caring staff. They treat her like family.
Brilliant. Settled in a lot quicker than last time. Moved in September.
Friendly home, lovely staff.
Castle Croft is a lovely place to live, it is run with a very homely atmosphere. From chickens being hatched from eggs to the much-loved resident dog Bella. Every resident celebrates their birthdays with a beautiful birthday cake. My brother was very happy there. I would like to thank all the staff for their care and kindness towards my brother during his stay, nothing was too much trouble.
My mother has been a resident at Castlecroft, Weoley Castle for 11 weeks. She had spent the previous weeks in hospital after a serious fall (broken nose, 2 broken cheekbones). Her previous care home would not accept her back because she was "a bad fall risk". Castlecroft accepted her and the care has been exemplary. She has continued to have falls, some more serious than others. The staff have always treated her with genuine compassion and consideration. She also has dementia which is taken into account by the carers. As a family we could not be more appreciative of the care she continues to receive.
Home Manager Leanne Carter said: “Thank you for your review and we are so pleased your mother has settled in so well into Castlecroft. We always like to work closely with loved ones and families on our residents' care plans so when we were advised your mother was at high risk of falling we carried...
Also the care and support extended to myself and family.
Moving a close relation into a care home is a difficult decision to make, but I made the right choice.
The residents are taken good care of - it would be difficult to imagine a better standard of personal welfare - carers are always available and ready to help at all times.
Home looks modern and clean approach, good gardens, tidy, look good, reception welcoming. Staff seem caring, wife settled quicker than I thought she would.
The assistant manager explained/informed me of the activities they had carried out to date, liaison with Juniper House, registering him at the local GP etc. All looking very good and my father is starting to respond in a positive manner..
My mother had a wonderful experience at Castle Croft. The staff team were amazing, dedicated, knowledgeable and very caring. They were very supportive to the family showing compassion and understanding. The management team have a lot of experience and lead the staff team by example. Mom loved the meals, cooked breakfast, afternoon tea and cakes and three course dinners. The staff were inventive with the activities they put on for the residents, from karaoke to pig roasts. It was hard finding a nice place for my dear mother but Castle Croft was the best decision, I have no regrets and thank them for their support and kindness.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 May 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 03 Jan 2025
We are proud to reveal that our amazing carer assistant Tilu Ngwira has been named Carer of the Year in the National Care Awards 2024! Tilu, who joined the team...
There are no upcoming events for Castlecroft Residential Care Home.
Awards / Recognitions (13)
- 30 Jan 2026Recipient: Sanctuary Care Ltd
- 31 Jan 2025Recipient: Sanctuary Care Ltd
- 29 Nov 2024Recipient: Castlecroft Residential Care Home
Accreditations
There are no accreditations posted yet for Castlecroft Residential Care Home.
Meet the Team (5)

For Sharon the most important thing in care is championing residents to do the things they love, giving them a sense of continuity, purpose and achievement.
Sharon is passionate about the residents and their loved ones being actively involved in the running of Castlecroft, championing co-production throughout the home.
“This is our residents’ home and it’s important that they are in charge of the way it’s run. We don’t see our residents as people living in a care home, it’s about seeing them as the people they want to be.”

Lisa was shortlisted as a finalist in the Great British Care Awards for the incredible things she does for Castlecroft's residents, enriching their lives and supporting them to do the things they love to do.
Castlecroft is like a second home to Lisa and she is often popping in on her days off, simply because she loves to spend time with the residents.

Nominated for a National Care Award this year, Tilu is a shining star at Castlecroft.
He is passionate about finding out everything he can about residents and their life histories, spending time with their loved ones too to discover everything he can about them, so he can provide the very best care.
A born leader, Tilu is an incredible mentor to his junior colleagues, showing them the right way to care and inspiring them with his positivity and his unwavering high standards when it comes to dignity and respect.

The residents make your day and they are a part of my family, they are very special.

I love everything about Castlecroft – it feels like we are a family here. I treat the residents how I would my own grandparents – they are like family to me.
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