Mapplewell Manor is a Barnsley care home that opened in April 2013. As well as being ideal for long-term residential needs, the facility also functions as a daycare centre for the local community.
A purpose-built interior benefits residents’ lifestyles, as well as enabling carers to achieve their potential to provide person-centred services and respond to any developments in individual need.
An active lifestyle and social interaction are key to the care home’s approach, with additional features including musical entertainment, a hair and beauty salon, an Internet café and an activities room. Reminiscence therapy contributes to the well-being of those with memory loss, while home-cooked meals are enjoyed by all.
Group: MHA (Methodist Homes)
Local Authority / Social Services: Barnsley Metropolitan Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 87 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 60+.
Single Rooms: 87
Shared Rooms: 0
Rooms with ensuite WC: 87
Facilities & Services: Day Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Directions:
From Mapplewell Village take Greenside Road. Turn right into Greenside Avenue and follow the road round to Mapplewell Manor.
From A61 turn into Greenside Road towards Mapplewell/Staincross. Turn left into Greenside Avenue.
Visiting:
Visitors are welcome but Mapplewell Manor would kindly ask that visitors respect the residents' privacy during meal times.
Parking:
Parking available outside of the home.
Latest Care Quality Commission* Report on Mapplewell Manor: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.8 (maximum of 10) for Mapplewell Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 70 Reviews over all time. This Average Rating is also the rating value for Mapplewell Manor in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 23 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.781 for Mapplewell Manor is calculated as follows: ( (671 Excellents x 5) + (143 Goods x 4) + (15 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 832 Ratings = 4.781
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Mapplewell Manor is based on 23 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 17.4 positive Reviews (87 registered maximum number of service users ÷ 5). 23 Reviews ÷ 17.4 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Mapplewell Manor has a Review Score of 9.8 (9.781) from 70 Reviews
Review submitted from a Postal Card by J H (Daughter of Resident) on Thursday 17 May 2018. Relates to April 2018.
In early 2017 my very elderly parent became a resident after a heart attack and also sustaining a serious injury due to a fall at home. Before her accident at home she was anxious, depressed and not eating well, so had lost weight. Also, she had lost interest in life.
With an arm immobilised she was totally dependant on the staff for all her needs.
As of today - purely due to the exceptional care, attention and support she has received from the brilliant staff, she is fully recovered, mobile, independent, safe, eating very well, no longer anxious and depressed and is enjoying life at Maplewell Manor, taking part in the lovely activities.
She is a new lady. I cannot rate the staff highly enough, credit is also due to them for helping me adjust to my parents new life in care.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Karen Hugill, Home Manager at Mapplewell Manor responded to this review on 18 May 2018:
Thank you for your kind words and gratitude, they are very much appreciated by us all. It is our absolute pleasure to care for your Mum and she is a valued part of our family here at Mapplewell Manor.
Review submitted from a Postal Card by Stephen R (Friend of Resident) on Friday 11 May 2018. Relates to April 2018.
Having visited this home on numerous occasions to visit a resident (friend). I have found the home to be extremely clean and staff happy and cheerful and very pleasant and so caring. I would recommend the home to anyone needing care.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Karen Hugill, Home Manager at Mapplewell Manor responded to this review on 11 May 2018:
Thank you Stephen for your kind comments about our home. Hope to see you soon.
Review submitted from a Postal Card by Valerie T (Respite Resident) on Tuesday 8 May 2018. Relates to April 2018.
As always - the care I received at Maplewell Manor has been first class. Management, staff, domestics, laundry and interactive, entertainment - is second to none.
I have been treated with dignity, care, love and kindness throughout my stay and would not hesitate to return.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Karen Hugill, Home Manager at Mapplewell Manor responded to this review on 09 May 2018:
Thank you for your kind comments Valerie, it was lovely to see you again for your short stay.
Review submitted from a Postal Card by Ray C (Husband of Resident) on Thursday 12 April 2018. Relates to March 2018.
Maplewell Manor provides an outstanding level of care. The staff are happy and upbeat and provide a loving ambience for their residents.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Yvonne Reilly-Cooper, Area Manager at Mapplewell Manor responded to this review on 20 Apr 2018:
Thank you for your kind words; I know the team work exceptionally hard each day. They will certainly value your lovely comments.
Review submitted from a Postal Card by John T (Son of Resident) on Tuesday 20 March 2018. Relates to February 2018.
My mother has been a resident of Mapplewell Manor since 2013 and was one of the original residents when the home opened. She has received excellent care during this period and is very happy there. She has moved to an end of life plan but the service she receives has remained at the same high standard.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Karen Hugill, Manager at Mapplewell Manor responded to this review on 20 Mar 2018:
Thank you for your kind comments, John, I will pass them on to staff.
Review submitted from a Postal Card by Marion L (Daughter of Resident) on Monday 19 March 2018. Relates to January 2018.
My father has been resident at Mapplewell Manor for nearly two years now. During December 2017 he was seriously ill and transferred to hospital three times. He now seems to be recovering well, which is no mean feat at the age of 95. I can only continue to praise the staff for their cheerfulness, dedication and the dignity with which they treat Dad. He is content and well looked after.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by Gillian B (Daughter of Resident) on Wednesday 7 March 2018. Relates to February 2018.
My brother and I are delighted with Mapplewell Manor. The staff are amazing, always pleasant, always caring and providing an exemplary standard of care. I visit care homes in my work as a GP and, without exception, I have not seen a better care home in my 25 years professional experience. Thank you to all the staff!
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Karen Hugill, Home Manager at Mapplewell Manor responded to this review on 12 Mar 2018:
Thank you for your kind comments and compliments, there is no better reward for my staff and I.
Review submitted from a Postal Card by Diane S (Daughter of Resident) on Wednesday 7 March 2018. Relates to February 2018.
A wonderful care home with fantastic caring staff. Mum is very well cared for and has lots of friends here to socialise with. Couldn't be happier with the service.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Karen Hugill, Manager at Mapplewell Manor responded to this review on 12 Mar 2018:
Thank you, Gillian, for your words of thanks - my staff are delighted with your comments as I am.
Review submitted from a Website Submission by Richard S (Son of Resident) on Thursday 1 February 2018. Relates to December 2017.
My mother was fiercely independent and she considered that moving into a home was in some way a failing on her behalf. Mapplewell Manor changed all that. She could not believe how caring the staff could be and how much at home she felt.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Karen Hugill, Manager at Mapplewell Manor responded to this review on 07 Feb 2018:
Thank you for your kind remarks - your mum was an absolute pleasure and will be missed. I will pass on your kind remarks to our staff
Review submitted from a Postal Card by Christine A (Daughter of Resident) on Wednesday 31 January 2018. Relates to January 2018.
My parents became residents in Mapplewell Manor in February 2014 both suffering from dementia. They were looked after extremely well and I was always satisfied and confident that they were safe. My father's behaviour was sometimes challenging but all the staff were always patient and kind. My father sadly passed away after a short illness, unrelated to his dementia, in February 2017 and the care given to him during his final few weeks was excellent and we were extremely grateful that the staff were able to look after him at Mapplewell and hospital admission was avoided.
Since then, the staff have spent a lot of time successfully integrating my mother with the other residents as she and my father spent most of their time together in their own rooms. The staff have always been patient and kind to her. I always feel reassured that she is well looked after and safe and I know that they will contact me if my mother is not very well or if there are any worries or concerns. They have always called her GP promptly if they have had any concerns about her health.
I continued to be extremely happy with my mothers care at Mapplewell Manor.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Karen Hugill, Manager at Mapplewell Manor responded to this review on 31 Jan 2018:
Thank you for your kind review it is much appreciated and I will pass these comments on to our staff. It is always uplifting when staff are praised for their hard work and commitment.
Review submitted from a Website Submission by Sheila (Daughter of Resident) on Tuesday 30 January 2018. Relates to December 2017.
My first impressions of the airy, bright, very welcoming coffee lounge, the open aspect of the building and the friendly staff were all extremely encouraging. I was also very impressed with the knowledge and experience of the manager, on her initial home visit. Throughout my mother's stay, those first impressions never faded they were only exceeded. Mapplewell’s excellent performance starts at the top with the Manager who leads by example and is delivered by all the caring and devoted staff for whom nothing is too much trouble. Meals are tailored to guest's diets. My mother was blind but her needs were always recognised especially by the staff coordinating activities and entertainment. Most importantly I never had cause to worry about my mother's care during her 2-year stay. Staff were available 24/7 for any queries. Mapplewell Manor is a well organised and well-run care home where all staff take great pride in their work and surroundings. Thank you all for my mother's wonderful care.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Karen Hugill, Home Manager at Mapplewell Manor responded to this review on 31 Jan 2018:
Thank you for your kind words, it was a pleasure to have been part of your mums care. Your kinds words will be passed on to our hard working staff who I am sure will be delighted you thought so highly. Best wishes.
Review submitted from a Postal Card by David E (Son of Resident) on Monday 29 January 2018. Relates to January 2018.
Generally pleased with friendly staff - high standards of cleanliness around the building (ground floor) - monitoring of my mum has been generally very good - a few incidences where she was wet (urine) and clothing was occasionally soiled and hung in the wardrobe.
Cafe is a massive plus!!! and staff generate a happy positive atmosphere. Not sure there is enough variety of entertainment/interest for the residents. Generally very happy with mum being placed at Mapplewell Manor.
How likely would you be to recommend Mapplewell Manor? Likely
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Karen Hugill, Home Manager at Mapplewell Manor responded to this review on 31 Jan 2018:
Thank you for your positive review, I would very much like the opportunity to meet with you to discuss your concern and explain the circumstances behind it.
Review submitted from a Postal Card by E H (Friend of Resident) on Wednesday 24 January 2018. Relates to January 2018.
Each time I visited my friend always found the people (staff) to be friendly and helpful. I can't really comment on management as I'm only a friend to the resident and wouldn't have any dealing with them. The home is clean and a warm feeling.
How likely would you be to recommend Mapplewell Manor? Likely
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Review submitted from a Postal Card by Cheryl L (Daughter of Resident) on Wednesday 17 January 2018. Relates to January 2018.
A wonderful atmosphere within the home. The carers are incomparable and nothing is too much trouble not only for residents but also their relatives.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by Kenneth H (Friend of Resident) on Wednesday 17 January 2018. Relates to January 2018.
This home is the best one I have ever been to. It's also the cleanest. Most of the staff make you welcome and I could not have wished for my friend to have a better place to live. It's beautiful and a home I hope I will end up in if it comes to that.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Website Submission by Carol C (Daughter of Resident) on Wednesday 6 December 2017. Relates to October 2017.
Mapplewell Manor, the care our Mam has received from all staff management and all involved has been outstanding and can not thank them enough.
Mams room and surroundings are beautiful and as a family, we thank you all for it has been such a difficult time x
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Karen Hugill, Home Manager at Mapplewell Manor responded to this review on 08 Dec 2017:
Thank you for your kind remarks; we pride ourselves with delivering a high standard care.
Review submitted from a Postal Card by Susan D (Daughter of Resident) on Monday 18 September 2017. Relates to September 2017.
Mapplewell Manor is a beautifully decorated and furnished home up to a good hotel standard. It is always spotlessly clean and doesn't feel like a care home when you go in.
The staff are always cheerful and attentive to the needs of the residents. During Mum's final days at the home, all the staff were looking after her as if she was one of their own. When the family were unable to be with her there was always a member of staff present to watch over her. There is always activities organised and mum enjoyed poetry writing, singing and going out to lunch before she became ill. The staff and their attitude to the residents are a real bonus in this care home.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by Stephen D (Son of Resident) on Friday 15 September 2017. Relates to September 2017.
A truly excellent care home. Mum spent almost 2 years there and was very happy. When mum became ill, the love, care and kindness given were incredible. Mum was ill for several weeks, the end of life care was exemplary. Nothing was too much trouble and the staff went beyond the call of duty to care for mum.
Not the cheapest, but without doubt, the best in South Yorkshire. Thank you, everyone.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by D K (Sister of Resident) on Friday 9 June 2017. Relates to June 2017.
I found the home to be welcoming, spotlessly clean and well decorated.
To me, it is like walking into a '5-star' hotel.
All the staff are happy, smiling and extremely helpful, there are always lots of activities going on.
Very welcoming to families with children.
Everyone makes the place 'home from home'
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by Kay S (Cousin of Resident) on Tuesday 6 June 2017. Relates to June 2017.
Very very friendly staff more than helpful in every way. Caring cheerful. The home is clean more of a 5-star hotel. Can I please put my name down? I can move in today. Just perfect.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by Mary H (Daughter of Resident) on Friday 2 June 2017. Relates to May 2017.
My mum is 99 and came here after a stroke for end of life care. Although she now has 2 different types of dementia, her physical wellness is amazing.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by Roy M (Husband of Resident) on Friday 2 June 2017. Relates to May 2017.
My wife has been in here for 12 months and I visit every day. Mostly my wife is very happy here and me and my family are very happy with the care she gets and she seems very settled.
I am speaking on behalf of my wife as she has no speech at all but she is well looked after.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by Stephanie C (Daughter of Resident) on Friday 2 June 2017. Relates to May 2017.
My mum has been a resident for 18 months as she suffers from Alzheimer's. The staff are amazing and work extremely hard to ensure all residents are cared for with empathy and dignity. They also have a full-time entertainment and beauty therapy team offering the residents a full entertainment program plus massages, manicure, facial and pet therapy.
This is fantastic stimulation for my mum and it really does put a smile on her face and a brightness in her eyes.
The support I also receive as a carer is so appreciated too.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Karen Hugill, Home Manager at Mapplewell Manor responded to this review on 25 Aug 2017:
Thank you Stephanie for such a lovely review. Your support is much appreciated my staff and your love for your mum is clear to see and as a team we work well.
Review submitted from a Postal Card by Verde H (Resident) on Friday 19 May 2017. Relates to May 2017.
Quite happy and everybody friendly.
First home been in permanently and really settled.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by Sharon D (Daughter of Resident) on Thursday 18 May 2017. Relates to May 2017.
Mapplewell Manor is an excellent care home.
The rooms are luxurious and always clean.
The standard of care from the care staff is extremely high and the staff often go above and beyond the general care, for example, knowing my mum is a catholic they often say a prayer with her at night.
The activity staff are continually arranging treats, vocalists, musicians, activities art/general knowledge, poetry reading.
Mum is 96 years old and lived in the home for three years and would not have reached that age without such dedicated care, I am very grateful.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Website Submission by Ann D (Daughter of Resident) on Thursday 20 April 2017. Relates to March 2017.
All the staff at Mapplewell Manor are courteous, well trained and highly knowledgeable as to the care of elderly people. Nothing is too much trouble for them, no matter how trivial. The residents are cared for to a very high standard. There are activities every day so the residents are kept mentally active. The meals, cleanliness and overall running of Mapplewell Manor are A1.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by Tracy M (Daughter of Resident) on Thursday 20 April 2017. Relates to April 2017.
The staff treat all residents with respect and have a high standard of care and understanding They always smile and greet visitors. I highly recommend this is the best place for a person to be if they can no longer in their own home
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by Michelle B (Granddaughter of Resident) on Thursday 20 April 2017. Relates to April 2017.
I first came to visit last October from London and we come up once a month now.
All the staff were very welcoming and full of great advice on what to say when my nana asks questions. I now have great relationships with a few of them, which is wonderful and gives me peace of mind between visits.
Nana's room is lovely and always really clean. She seems very settled here and has strong relationships with all the carers.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by Andrew H (Son of Resident) on Thursday 20 April 2017. Relates to April 2017.
There's a lot of new staff and residents which is unsettling for mum. The care from staff is very good and with her regarding food, she does refuse drinks because she doesn't want to be a pest asking for the toilet.
Staff are respectful towards her and the manager is nice but quite busy.
Mum likes her room and is very comfortable. Mum feels safe and has no worries at all.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by Steven R (Son of Resident) on Monday 13 March 2017. Relates to February 2017.
The coffee shop area is well maintained. Rooms are clean and always tidy.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by J S (Son of Resident) on Thursday 9 March 2017. Relates to February 2017.
We found the staff extremely friendly and helpful. Any request was dealt with a smile and kindness.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by Sarah C (Daughter of Resident) on Tuesday 14 February 2017.
The environment and surroundings are very pleasant. My mum is a resident on the top secure unit and will now not go downstairs for entertainment.
Most patients on the top floor seem to benefit immensely from live music entertainment, unfortunately this does not seem to happen on a regular basis.
Some of the staff have helped raise funds to assist this, but as a family, we would appreciate a little more funding being used in this area for the more advanced dementia suffers.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by Ray C (Husband of Resident) on Tuesday 14 February 2017. Relates to January 2017.
My wife is looked after very well.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by J H (Daughter of Resident) on Tuesday 31 January 2017. Relates to December 2016.
Rooms and communal areas are excellent. Staff are very friendly, caring and knowledgeable.
The entertainment is very good.
All in all a safe, clean and comfortable environment. The café area is a bonus.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by Diane P (Daughter of Resident) on Tuesday 31 January 2017. Relates to January 2017.
Mum has been here since February 2016 and found staff very good. She has made good friends and from being a very private and quiet lady, has come out of her shell and mixing well with the other residents, taking part in most of the activities.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by Malcolm S (Son of Resident) on Tuesday 20 December 2016. Relates to December 2016.
My father, myself and my sister were treated with respect and dignity. The staff were happy, pleasant and nothing seemed too much trouble for them I cannot praise them enough.
The home was very clean and well run, I would not hesitate to recommend it to anyone. It is not a good time for any family but it was made a lot better and easier by all the staff.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by J W (Daughter of Resident) on Tuesday 6 December 2016. Relates to October 2016.
Mum was approaching the end of her life and the wonderful staff at MApolewell Manor made it possible for her to stay in her familiar surroundings and receive all her care in situ. She was surrounded with the love and care of the Woodlands unit care staff and manager. The staff were very supportive of us (her family) and made it possible for use to stay with mum until she passed away. She was treated with love, dignity and respect. Thank you to you all.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by Patricia J (Wife of Resident) on Thursday 24 November 2016. Relates to October 2016.
The care given to my husband over the last three years has been outstanding. All the carers have been excellent. They have cared for him with compassion and dignity and have shown a general understanding of his condition. They have offered me comfort and support throughout his stay.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by Fred T (Husband of Resident) on Friday 18 November 2016. Relates to November 2016.
My wife enjoys coming to stay at Mapplewell Manor for the day. She has her hair and nails done. She also gets on with the other residents.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Website Submission by Lynne B (Daughter of Resident) on Sunday 6 November 2016. Relates to October 2016.
My father has been a resident of Mapplewell Manor for almost three years. During that time he has received excellent care. His needs have been met in a caring, professional manner. He has benefited from the friendly interaction between the carers and has enjoyed the loving caring attention that has been bestowed upon him. The care and attention to detail in caring for him has been excellent.
We, as a family, have been kept well informed of any changes affecting him. We too have also received friendship, compassion and support on an almost daily basis and have been made to feel that our opinions and feelings are important.
It is a happy, warm, caring and safe environment both for the residents and for visitors and I would not hesitate to recommend it to friends and family.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by Mavis B (Relative of Resident) on Tuesday 25 October 2016. Relates to October 2016.
Today we visited our cousin and were so impressed with this home and the staff were excellent.
It is a great comfort to know that she is in such a lovely manor, everyone treating her with dignity. Thank you all for all you are doing for my cousin, it's much appreciated. Excellent surroundings.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by M S (Brother of Resident) on Wednesday 12 October 2016. Relates to September 2016.
My sister, being in this home for two years tells me the food standard has dropped. Cheap meals, poor selection of sweets or puddings. The staff are very helpful and polite. The rooms are very clean. Beds changed regularly. Big change over in staff.
How likely would you be to recommend Mapplewell Manor? Likely
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Review submitted from a Postal Card by Ron M (Nephew of Resident) on Wednesday 12 October 2016. Relates to October 2016.
I had been looking for a care home for my aunt I had visited quite a few around Plymouth. I also wanted one, if possible close to my home for visiting purposes. I went for a visit to Harbour Health Care and I liked very much what I saw, plenty of activities for the residents, the food was good, the staff were excellent, to say the least.
The manager did all she could to make the move for my aunt seamless which was really good. She also runs a tight ship with her staff, they all know she is the boss.
But the biggest thing is when you walk through the front door, you are not greeted with the smell of urine.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by Gemma W (Daughter of Resident) on Tuesday 11 October 2016. Relates to September 2016.
This is only day two but so far we are really impressed. The manager has given us her time and lots of helpful information, another lady has made the whole experience that is so upsetting bearable. The gentleman has made more personal service comfortable and has gone our of his way to help my dad settle everyone down to tuning in his T.V. It's early days but I feel happy and confident to leave my dad in your care. Keep up the good work guys.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by Rose-Marie W (Daughter of Resident) on Friday 30 September 2016. Relates to September 2016.
I am so happy I brought my mum here all the way from Scotland, the staff have been brilliant in all areas, carers, cafe, office, management, laundry and seniors. If I could put this place in a bottle and share it across the UK I would. I love coming in to visit mum. Mapplewell Manor is a very happy place to come to and the entertainment team are fabulous. Massive thanks to everyone, my mum is thriving and I am at peace with myself.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by Julie A (Daughter of Resident) on Monday 26 September 2016. Relates to September 2016.
My mum has been in Mapplewell Manor for over two years. She is content and happy. This is contrary to how she was before going to live there. The whole team of staff take great care of mum, they are helpful and friendly. Their concern for her well-being are evident. Mum's room is lovely, bright, light and very clean.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by Wendy E (Resident) on Friday 16 September 2016. Relates to August 2016.
I feel safe and secure in this home, my room is very clean but I like to spread my things around. I have made many friends. I enjoy all activities, especially the quizzes and raffles. The hairdresser is very good, I like the way she does my hair. I am very picky eater and they accommodate my preferences.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by Sally B (Daughter of Resident) on Monday 15 August 2016. Relates to July 2016.
Mum has been in Mapplewell for a while and we are very pleased with it. The staff are wonderful. I know I made the right decision with Mapplewell. Thank you.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by Susan H (Daughter of Resident) on Monday 27 June 2016. Relates to January 2016.
My mother was admitted after struggling at home for a year after my father died. She had multiple health problems and early dementia. The home was wonderful and in their luxurious surroundings with their care and the activities they provide my mother was rejuvenated. She developed confidence and made many new friends amongst the residents and staff. She became more like the person we knew. They accepted her back from hospital in May for end of life care and she died 11th May. Their care was faultless. i can recommend them highly enough.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by Babs H (Friend of Resident) on Tuesday 31 May 2016. Relates to May 2016.
A friendly, well run care home, staff very helpful, lots of smiling faces. Like a 5 star hotel, decorated throughout in Laura Ashley.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by Christopher T (Son of Resident) on Thursday 19 May 2016. Relates to April 2016.
Mum had a minor stroke in 2013 and could no longer live alone. She was the first person to live in Mapplewell Manor. It was like a 7 star hotel. The staff were fantastic. Her first year was excellent and she was very happy. Unfortunately she developed very bad dementia. For the last 2 years she lived on the 3rd floor with other dementia cases. The staff were very attentive and she appeared to be happy but her health became worse. She died peacefully in the night.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by G W (Daughter of Resident) on Wednesday 18 May 2016. Relates to April 2016.
My mother is very happy with some aspects of the home. The qualty of the food is variable, my mum is a full fee payer and does not feel that the food reflects the monthly cost. The carers are very good and meet my mothers needs promptly and with kindness and consideration.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by Ian P (Son of Resident) on Monday 16 May 2016. Relates to May 2016.
My mother became a resident on the 7th of September at the age of 89. During her stay she has been treated with dignity and kindness by everyone. The home has excellent facilities and a very dedicated and caring team of staff.
It is managed extremely efficiently and overall provides an excellent environment for elderly care. I have no hesitation in recommending it as an example of how care could and should be provided.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by Philip M (Son of Resident) on Friday 1 April 2016. Relates to March 2016.
My mother, with mental incapacity and thus able to live alone, has completed six months at Mapplewell Manor. She could not be happier and appreciates how lucky she is to be in such a caring and stimulating environment. Her birthday party showed the home and the staff to be outstanding.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by J B (Resident) on Tuesday 22 March 2016. Relates to February 2016.
I have lived here for three weeks. I love my room the view is lovely. Water fountain and flower beds. I enjoy the food especially here especially the cakes and buns. I feel the staff are very good and they don't rush me and are helpful with everything, my two daughters would like to stay here with me because its like a hotel and not a nursing home. I haven't been to any of the activities yet, because don't like to mix, but I have promised my daughters I will try to join in.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by A H (Resident) on Tuesday 22 March 2016. Relates to March 2016.
When we looked round we made our decision straight away. The whole set up is fantastic and my family and I have made the decision after three weeks at staying at Mapplewell Manor. I would love to stay permanently. The staff are respectful the food is good always nice and hot. I would like a larger room is possible. I would like a larger room if possible. The entertainment is very good, classical modern and comedy all varieties of activities to suit everyone. I wish my family could stay with me, they do enjoy them visiting.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by David G (Husband of Resident) on Monday 15 February 2016. Relates to January 2016.
This is a care home that sets standards for others to follows. Always clean, well staffed, very caring staff, good food. Hotel standard rooms. Whole building decorated to a high standard. My wife was a nursing sister and I think she gets the care she deserves.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by Susan R (Daughter of Resident) on Monday 15 February 2016. Relates to February 2016.
My mother is a resident in the EMI unit. My mother is treated with dignity and respect. The staff are kind and professional. The premises are of a high standard and clean. Food is of a good standard and staff actively encourage my mother to eat and drink regularly.
The care and support given to my mother is of a high standard.
The staff have built a good relationship with her and she generally responds well to them.
The general atmosphere on the unit is welcoming, friendly and comfortable and encourages visitors to spend time there.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by J E (Relative of Resident) on Thursday 28 January 2016. Relates to January 2016.
My step father has been coming to this care home since it opened for respite. Everyone is friendly and he appears happy in during his stay. He has been looked after by staff well.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by A E (Friend of Resident) on Thursday 28 January 2016. Relates to January 2016.
Always clean, tidy and smells lovely. A lot of patience is required and never seen anything but patience on this ward, loving and caring.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by Alvin G (Son of Resident) on Wednesday 27 January 2016. Relates to January 2016.
The staff are caring, compassionate and cannot do enough for the people that care.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by J M A (Daughter of Resident) on Monday 11 January 2016. Relates to December 2015.
The activities throughout December were exceptional. The co-ordinators have included all residents. Singers have been invited in; creating a lovely atmosphere. Christmas fayre and Christmas bingo. All residents enjoyed the events.
First class.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by Pauline B (Resident) on Friday 8 January 2016. Relates to January 2016.
I like everybody. I get on with everybody. I help everybody. Everybody helps me. I would not want to be anywhere else.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by Leanne C (Granddaughter of Resident) on Friday 8 January 2016. Relates to December 2015.
Excellent entertainment for residents at all times. Lovely caring staff.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by Hazel C (Wife of Resident) on Friday 8 January 2016. Relates to December 2015.
Good entertainment programme. Varied. Coffee shop gives a good atmosphere where bingo, quizzes, etc are held. Staff are always on hand to help, are friendly and kind to everyone. The care is excellent.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by Margaret R (Resident) on Friday 8 January 2016. Relates to December 2015.
The entertainment over December has been excellent. The staff have gone all out to entertain every resident with pantomimes, singers Christmas fayres and parties.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by Eleanor M (Resident) on Thursday 7 January 2016. Relates to December 2015.
The entertainment over December has been good. There has been plenty going off for every resident panto parties, Christmas fayres ad sing-a-longs.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by Lendra C (Resident) on Thursday 7 January 2016. Relates to December 2015.
Lots of entertainment. Wonderful decorations. Really enjoyable Xmas dinner with my husband.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by Jeanette L (Niece of Resident) on Thursday 7 January 2016. Relates to December 2015.
Mapplewell is a lovely place for my Aunt to be place.d Staff are caring and supportive. the environment is clean, up to date and inviting. The coffee bar is a lovely place to sit and chat. Although my Aunt doesn't take part in many activities they have a varied programme to suit all tastes. I feel very comfortable to know that she is well cared for.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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Review submitted from a Postal Card by Betty M (Daughter of Resident) on Thursday 7 January 2016. Relates to December 2015.
Bright, well decorated, clean, does not smell. Very happy staff. Lots going on. Mum has only been here 3 weeks, whether it's because of the Christmas season but there has been lots of entertainment, plus residents have a printed sheet to tell them what is going on. Mum has been kept very clean and well fed. Her washing is done every day. Very good.
How likely would you be to recommend Mapplewell Manor? Extremely Likely
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February 2018
May 2015
March 2014
There are currently no Care Home Idol entrants who have performed at Mapplewell Manor