Review from Lucy D (Daughter of Resident) published on 11 September 2019
Submitted via Website • Report
Overall Experience5.0 out of 5
Star care staff genuinely care about their residents, it is not just a job to any of them. They keep up to date with any family news. They keep brilliant communication with service users and their families, keeping us up to date with any news.
They are supportive to both my mum and to us as a family.
My mum was very institutionalised when she went to star care. They have encouraged my mum to become more active, eat healthily, lose weight and become more independent. She still needs prompting with many tasks but can do things independently with that prompting in place. They keep her occupied and socially active.
They involve our family in any social events, including music tribute nights, and a brilliantly organised sports day which was very much fun for all involved.
My mum has become very attached to members of staff, as if they are valued friends. It is the perfect place for my mum at present.
Reply from Janet Atomanson, Manager at Star Care Lodge
Thank you for your kind words which we all appreciate. It's a honour to care for your mum and thank you for all your support and for attending our social events. We are constantly striving to…read more
Review from Lauren B (Niece of Resident) published on 21 June 2018
Submitted via Website • Report
Overall Experience5.0 out of 5
A place to call home from home, my daughter and I always receive a very warm welcome whenever we go to visit my Uncle and always get a lovely cup of tea and biscuit! I have seen such an improvement in my Uncle and can really see drastic progression with my every visit.
I love the way the staff always
keep you updated with their routine, structured days, meals and daily activities.
The back garden is a lovely retreat where the residents grow their own potatoes, tomatoes and veg etc.
I also hear residents really enjoy the huge park opposite which they visit quite regularly.
I would highly recommend this professional, clean and friendly care home to anyone.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
1 Apr 2020
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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What types of Care is Star Care Lodge registered for?
Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Star Care Lodge have?
There are 13 Single Rooms.
What are the Facilities & Services at Star Care Lodge?
Own Furniture if required, Close to Local shops, Near Public Transport, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Star Care Lodge to the centre of Gillingham?
0.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Star Care Lodge to verify any information. View our terms and conditions. Star Care Lodge has an Basic Service - more info.