Brook Court

37-38 Oldnall Road, Kidderminster DY10 3HN
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9.9 96 Reviews
  • Brook Court, Kidderminster
Brook Court is a purpose-built Care UK home in Kidderminster. The highly trained team delivers a wide range of person-centred care, including residential, dementia and nursing care, as well as short-term respite care and sensitive end-of-life care.

At Brook Court, you will find superbly decorated interiors and attractive gardens. Residents can enjoy a host of luxury facilities, including a cinema, a hair and beauty salon and a welcoming coffee shop.

The friendly team is fully trained to provide excellent, person-centred care. They get to know each resident and put together a tailored care plan to suit their unique needs. They also plan a busy activities programme to ensure residents lead a fulfilling, independent and enjoyable life.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1621
  • Self-Funded Residential Dementia Care: from £1711
  • Self-Funded Nursing Care: from £1861
  • RESPITE Self-Funded Residential Care: from £1831
  • RESPITE Self-Funded Residential Dementia Care: from £1921
  • RESPITE Self-Funded Nursing Care: from £2071

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Brook Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Shirley Summerbell (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (67)
  • Single Rooms with Ensuite Wet Room (67)

Parking

  • Parking on-site

Brook Court Reviews (96)

Total of 96, showing 21-40
9.9

Brook Court has a Review Score of 9.9 (9.861) out of 10, based on 16 reviews in the last 2 years. Over all time Brook Court has 96 reviews.

Overall Experience

  • 80
  • 13
  • 2
  • 0
  • 1

Date Published

96
9
11
16
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Review from D F (Daughter of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Before being admitted to Brook Court Care Home my mother was struggling with all aspects of daily living, as well as being very lonely.
Since her admission she has been very well cared for, the carers meeting her physical and mental health needs.
The staff encourage her to eat a well-balanced diet
and care for her personal hygiene needs by encouraging regular showers and hair care.
She enjoys sitting in the lounge with other residents - there are always carers there to chat to and provide activities.
I now have peace of mind knowing her care needs are being met, she is happy and very content.
Mom is treated as an individual and the carers report any changes to me in her physical or mental condition.

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Review from Tracey O (Daughter of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brook Court Care Home are excellent - the staff are so caring and treat the residents with respect and as individuals. My dad has changing needs and this is constantly being monitored and addressed. I am kept informed of anything that happens and feel included in all aspects of his care. But as well
as looking after him, they also make sure he is active and engaged, thriving rather than just surviving. Deciding how best to care for someone with dementia is very stressful, so having experts like Brook Court takes away that stress in the main. Thank you.

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Review from Carol O (Mother of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for our daughter. Staff are very friendly and caring and deal appropriately with her. Special mention to the chef who has gone out of his way to provide an excellent and varied vegetarian menu.

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Review from Sheila N (Partner of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are extremely satisfied with the treatment my partner is receiving. All staff are caring and thoughtful, treat residents with great respect, do not patronise and safety is of paramount importance. They are calm and caring in often very difficult circumstances. Whatever they are paid
is very well deserved and while it is an expensive care home, hope they get what they well deserve.

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Review from Teresa O (Daughter of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum joined Brook Court, she has gained back her dignity and self-respect. While she still needs 24/7 care, there has been much improvement in how she presents. My family and I cannot thank the nurses, care assistants and administration team enough for their understanding and care. I have been
able to sleep for the first time in over twelve months, knowing she is safe and well looked after. Thank you!

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Review from Lucy K (Niece of Resident) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt received end-of-life care for just over a week in June 2022. She was transferred from hospital, where we had to fight for her to receive even a basic level of care. It was such a relief to find that from the very beginning to the end of her care, Brook Court were amazing. The environment is
lovely - clean and comfortable. All the staff were kind, caring and professional. We spent a lot of time there and were always treated with compassion and respect. Nothing was too much trouble for them - from supporting us, to meeting all my aunt's needs promptly and skillfully. My aunt was too poorly to take advantage of the facilities, but I was impressed with what was on offer for those who could. They have a fully functioning hairdressers, a beautiful garden area and a space for residents and families to sit and have a complimentary hot drink and a cake/pastry. The resident greyhound, would pop in to see my aunt, who as a dog lover enjoyed seeing her. I would absolutely recommend to all.

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Review from R H (Daughter of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came to Brook Court on Monday 6th June after having been in hospital for seven weeks.
We came to have a look around first and we were so impressed with the lovely rooms, facilities and wonderful staff. Two members of staff, in particular, have been absolutely brilliant and we are so thankful
for their help and support. The nursing staff are wonderful and caring and nothing is too much trouble. We are so grateful to them for their patience and support during what has been a very difficult time. Thank you to everyone.

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Review from Alison L (Respite Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

From the minute my mother moved into the home I felt relief that my 91 parent was in a safe, comfortable, clean, and friendly environment.
The staff are fantastic and despite covid limitations, they still managed a few projects to keep the residents happy.
After 7 weeks my mother was sad to leave;
should circumstances change we will be back.

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Review from P J (Son of Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was at Brook Court for just over four months. Her care was excellent and all the staff very friendly and approachable.

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Review from Wayne C (Brother of Resident) published on 23 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister came into the Brook Court Nursing Home in December 2021 and was with the nursing home until March 2022. During her stay with them, she was made very welcome and looked after extremely well. The staff are very caring, and in my opinion, provide a five-star service. Nothing was too much of a
problem for the nursing team, who were responsible for my sister's care. We phoned the home on a regular basis to find out how my sister was, they always had time to talk about my sister and any progress she had made. They were excellent at exchanging any relevant information and liaised between other agencies involved in my sister's care. On occasions, we were contacted by the home. This eventually allowed us to make my sister's return to her own home as comfortable as possible. Hygiene and Covid prevention strategies, were excellent.

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Review from M P (Resident) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After being discharged from hospital and unable to walk, very glad to come to Brook Court which is very welcoming. They have all been very helpful in a very difficult situation. At times the daily routine and at night took some getting used to, but most staff were helpful and very friendly towards me
and my needs.

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Review from Claire R (Daughter of Resident) published on 23 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank everyone enough at Brook Court for their understanding, caring and patient approach with me and my parents. From being in dire need of help and support when grappling with decisions to be made, to feeling super supported and wrapped round with safe, caring and compassionate people which
made an extremely difficult transition easier. The '6 C's' in action at all times. Would never hesitate to recommend.

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Review from J B (Daughter-in-law of Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother-in-law is exceptionally well cared for in a safe, secure and appropriate environment. All the staff are very polite, friendly and positive. Communication from Brook Court to family is first class. Medical issues are dealt with promptly, efficiently and shared with family. The staff are tender
and caring with mother-in-law and go beyond the job to ensure needs are met. Admin staff make you feel welcome and even know mother-in-law.

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Review from Louise R (Daughter of Resident) published on 15 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the care my mum is receiving at Brook Court. It is always a difficult decision to admit a family member to a care home but the staff made the process as easy as possible. Everyone in the home is so kind and considerate. There is such a happy atmosphere and my mum tells
me the food is excellent!
Every effort is made to accommodate both her needs and mine. Rooms are large, bright, very clean and well decorated.
The activities are excellent - trying to involve all the clients and also taking note of their interests and hobbies.
I fully recommend Brook Court.

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Review from Steve C (Son of Resident) published on 9 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mom stayed here for about 8 weeks, receiving end of life care. From the moment she arrived, she was made to feel so welcome by everyone there. My sister and I both visited on a daily basis and I can't praise the place highly enough. Every single member of staff is an absolute credit to Brook Court
and the cleanliness of the place is immaculate. I would happily recommend Brook Court to anyone who was looking.

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Review from Simon H (Son of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's been at the home a few years now and she loves it. The staff are wonderful and the facilities are excellent. Even in these difficult times, they have coped extremely well. They look after Mum so well, she's happy and all her needs are taken care of. Thank you so much!

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Review from G T (Wife of Resident) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first contact, I have been guided and supported. Each member of staff have listened and don't the extra mile to ensure my husband's care needs have been met. They have all done their utmost to ensure that it was an easy transition for him. from the very first day he has been made to feel very
welcome. Each member of staff whether a carer or administrator keenly support all the residents to ensure their time at the home is a happy one.

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Review from M A (Partner of Resident) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner went to Brook Court in 2014 aged 54years after a severe brain injury, I believe they could not be in better care home than Brook Court.
We have both been shown loving care and kindness at all times, and understanding and support to me through their very hard years.

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Review from Joanne H (Daughter of Resident) published on 12 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Brook Court is an excellent care home with a very good knowledge of dementia with a home manager that is very caring and understanding of all points of view. The overall standard of the home is very high.

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Review from F L (Daughter of Resident) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I had fantastic support from Brook Court when our father sadly required palliative and end of life care in 2018. They were faultless in the way they looked after him and we were so grateful for the empathy and kindness that they showed towards our family. Now, in 2020, we find ourselves
relying on the Brook Court team's expertise once again. This time they are helping our mother, who needs assistance in transitioning from her own home to this lovely home due to a diagnosis of dementia. We feel that both our mother and we are in safe hands. The Brook Court staff members have gone out of their way to settle her in, to keep us informed (which is so important in this time of Covid restrictions) and to stop us from worrying. We really appreciate it. Thank you very much.

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Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for Brook Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.861 for Brook Court is calculated as follows: ( (162 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 187 Ratings = 4.861

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brook Court is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (98)

Meet the Team (1)

Shirley

Shirley Summerbell

Job Title: Home Manager

I started my career as a Peripatetic Home Manager, working across the UK, making sure care homes met the regulator's standards.


I joined Care UK in 2016 because I felt it would be a supportive and rewarding company to be a part of and I was correct.


I’ve seen the high standard of care for residents and great teams. Everyone is very committed to ensuring that every resident is happy and cared for. There’s always a lot to do in my role, but by far my favourite part of the day is when I walk around the home, checking everything is okay, and chatting with residents, relatives and my team.


I enjoy getting to know the residents and welcoming new people into the home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brook Court to verify any information. View our terms and conditions. Brook Court has an Enhanced Service - more info.