Brook Court

37-38 Oldnall Road, Kidderminster DY10 3HN
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9.9 101 Reviews
  • Brook Court, Kidderminster
Brook Court is a purpose-built Care UK home in Kidderminster. The highly trained team delivers a wide range of person-centred care, including residential, dementia and nursing care, as well as short-term respite care and sensitive end-of-life care.

At Brook Court, you will find superbly decorated interiors and attractive gardens. Residents can enjoy a host of luxury facilities, including a cinema, a hair and beauty salon and a welcoming coffee shop.

The friendly team is fully trained to provide excellent, person-centred care. They get to know each resident and put together a tailored care plan to suit their unique needs. They also plan a busy activities programme to ensure residents lead a fulfilling, independent and enjoyable life.
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Care Provided by Brook Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1621
  • Self-Funded Residential Dementia Care: from £1716
  • Self-Funded Nursing Care: from £1886
  • RESPITE Self-Funded Residential Care: from £1831
  • RESPITE Self-Funded Residential Dementia Care: from £1926
  • RESPITE Self-Funded Nursing Care: from £2096

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Brook Court to find out the exact price for your requirements.

Contact Brook Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Brook Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Shirley Summerbell (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (67)
  • Single Rooms with Ensuite Wet Room (67)

Parking

  • Parking on-site

Brook Court Reviews (101)

9.9

Brook Court has a Review Score of 9.9 (9.858) out of 10, based on 19 reviews in the last 2 years.
Over all time Brook Court has 101 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Brook Court
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Review from Janis B (Daughter of Resident) published on 2 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both our parents have been at Brook Court for over two years, and in that time have consistently received excellent care, both Mum in Brinton (nursing) and Dad in Brockway. The staff are conscientious and genuinely very caring, and they have helped Mum and Dad be together as much possible in this vulnerable
and fragile stage in their lives. Dad feels very much at home, loves his carers and the activities team, and is happy and enjoys a good quality of life. He enjoys the activities, and also appreciates quiet times in his lovely garden room when he wishes to be alone for a while. Mum receives warm and friendly nursing care. The nurses are very approachable, and we are kept informed of all developments. We are confident they are receiving the best care they can.
Reply from Martha Piper, Reviews Team at Brook CourtHi Janis, thank you very much for taking the time to leave us feedback about your experience.
At Brook Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.
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Review from Karen W (Friend of Resident) published on 3 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would fully recommend Brook Court for care of your loved ones, the staff are very attentive and caring to all residents. They care for the residents with dignity and respect. The resident I support as a friend previously had care in his own home which was not adequate and he was basically a prisoner
in his own home. He is so happy in the home and is looked after exceptionally well, where previously he was depressed and withdrawn. The social interaction at the care home is brilliant, there are regular events and craft groups to help residents interact. The team from management to receptionists are all fully supportive and when concerns or requests are made they are acted on.
Reply from Holly Cole, Reviews Team at Brook CourtHi Karen, thank you very much for taking the time to leave us feedback about your experience. At Brook Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.
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Review from L C (Daughter of Resident) published on 17 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brook Court Care Home is everything you would want for your loved ones. People who really care! Everyone who works at Brook Court genuinely cares about your loved one; they give them the care and love they deserve. Nothing is too much trouble for their residents.
My dad was in another nursing home
before Brook Court so I do have something to compare it with.
Thank you to everyone who works at Brook Court for everything you do for my dad.
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Review from Julie B (Daughter of Resident) published on 13 February 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
One visit I found my father shaking in a t-shirt and sat in a draughty area. He was ill and I took him back to his room and asked why they had not called a Doctor. They eventually called a doctor. The next day he collapsed and was admitted to Hospital. I was advised he was not only dehydrated but emaciated
and had pneumonia. I was horrified and gave notice to the home that day.
Reply from Samantha Debenham, PA to Marketing Director at Brook CourtWe are extremely saddened to hear of your and your father’s experience at Brook Court. Our clinical and care team are dedicated to ensuring all residents are comfortable and their needs are tended to at all times. Our team adhere strictly to each resident’s care plan which is reviewed regularly, whilst fluid levels are checked daily and any illnesses are reported to the appropriate healthcare professional in a timely manner. If you would like us to investigate your concerns, please can you provide further details using the form on the following web page (https://www.careuk.com/company/contact/feedback). This will ensure it reaches the correct team.
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Review from Philip E (Son of Resident) published on 1 February 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Mum spent four weeks in respite care over the Christmas and New Year period. She is registered with severe sight impairment but was encouraged to take meals with and interact with the staff and residents. Mum enjoyed her stay but felt that as it was the festive season there could have been more entertainment
laid on. She was taken out with family for Christmas Day and to hair appointment, had fun with staff.
Reply from Samantha Debenham, PA to Marketing Director at Brook CourtWe are delighted to hear that your mother enjoyed her respite stay with us over Christmas. At Brook Court, our lifestyle team work to ensure there is always a variety of activities on offer each day, including over the festive season. We also recognise that many residents will be visiting friends and family over the holidays, as well as loved ones coming into the home for their own celebrations. Our team will always work to accommodate this, as well as offering more one-to-one and smaller group activities for those wanting to get involved.
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Review from D F (Daughter of Resident) published on 31 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Before being admitted to Brook Court Care Home my mother was struggling with all aspects of daily living, as well as being very lonely.
Since her admission she has been very well cared for, the carers meeting her physical and mental health needs.
The staff encourage her to eat a well-balanced diet
and care for her personal hygiene needs by encouraging regular showers and hair care.
She enjoys sitting in the lounge with other residents - there are always carers there to chat to and provide activities.
I now have peace of mind knowing her care needs are being met, she is happy and very content.
Mom is treated as an individual and the carers report any changes to me in her physical or mental condition.
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Review from Tracey O (Daughter of Resident) published on 31 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brook Court Care Home are excellent - the staff are so caring and treat the residents with respect and as individuals. My dad has changing needs and this is constantly being monitored and addressed. I am kept informed of anything that happens and feel included in all aspects of his care. But as well
as looking after him, they also make sure he is active and engaged, thriving rather than just surviving. Deciding how best to care for someone with dementia is very stressful, so having experts like Brook Court takes away that stress in the main. Thank you.
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Review from Carol O (Mother of Resident) published on 30 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care for our daughter. Staff are very friendly and caring and deal appropriately with her. Special mention to the chef who has gone out of his way to provide an excellent and varied vegetarian menu.
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Review from Sheila N (Partner of Resident) published on 19 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we are extremely satisfied with the treatment my partner is receiving. All staff are caring and thoughtful, treat residents with great respect, do not patronise and safety is of paramount importance. They are calm and caring in often very difficult circumstances. Whatever they are paid
is very well deserved and while it is an expensive care home, hope they get what they well deserve.
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Review from Teresa O (Daughter of Resident) published on 18 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum joined Brook Court, she has gained back her dignity and self-respect. While she still needs 24/7 care, there has been much improvement in how she presents. My family and I cannot thank the nurses, care assistants and administration team enough for their understanding and care. I have been
able to sleep for the first time in over twelve months, knowing she is safe and well looked after. Thank you!
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Review from Lucy K (Niece of Resident) published on 14 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt received end-of-life care for just over a week in June 2022. She was transferred from hospital, where we had to fight for her to receive even a basic level of care. It was such a relief to find that from the very beginning to the end of her care, Brook Court were amazing. The environment is
lovely - clean and comfortable. All the staff were kind, caring and professional. We spent a lot of time there and were always treated with compassion and respect. Nothing was too much trouble for them - from supporting us, to meeting all my aunt's needs promptly and skillfully. My aunt was too poorly to take advantage of the facilities, but I was impressed with what was on offer for those who could. They have a fully functioning hairdressers, a beautiful garden area and a space for residents and families to sit and have a complimentary hot drink and a cake/pastry. The resident greyhound, would pop in to see my aunt, who as a dog lover enjoyed seeing her. I would absolutely recommend to all.
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Review from R H (Daughter of Resident) published on 20 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad came to Brook Court on Monday 6th June after having been in hospital for seven weeks.
We came to have a look around first and we were so impressed with the lovely rooms, facilities and wonderful staff. Two members of staff, in particular, have been absolutely brilliant and we are so thankful
for their help and support. The nursing staff are wonderful and caring and nothing is too much trouble. We are so grateful to them for their patience and support during what has been a very difficult time. Thank you to everyone.
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Review from Alison L (Respite Resident) published on 27 May 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
From the minute my mother moved into the home I felt relief that my 91 parent was in a safe, comfortable, clean, and friendly environment.
The staff are fantastic and despite covid limitations, they still managed a few projects to keep the residents happy.
After 7 weeks my mother was sad to leave;
should circumstances change we will be back.
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Review from P J (Son of Resident) published on 25 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was at Brook Court for just over four months. Her care was excellent and all the staff very friendly and approachable.
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Review from Wayne C (Brother of Resident) published on 23 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister came into the Brook Court Nursing Home in December 2021 and was with the nursing home until March 2022. During her stay with them, she was made very welcome and looked after extremely well. The staff are very caring, and in my opinion, provide a five-star service. Nothing was too much of a
problem for the nursing team, who were responsible for my sister's care. We phoned the home on a regular basis to find out how my sister was, they always had time to talk about my sister and any progress she had made. They were excellent at exchanging any relevant information and liaised between other agencies involved in my sister's care. On occasions, we were contacted by the home. This eventually allowed us to make my sister's return to her own home as comfortable as possible. Hygiene and Covid prevention strategies, were excellent.
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Review from M P (Resident) published on 10 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After being discharged from hospital and unable to walk, very glad to come to Brook Court which is very welcoming. They have all been very helpful in a very difficult situation. At times the daily routine and at night took some getting used to, but most staff were helpful and very friendly towards me
and my needs.
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Review from Claire R (Daughter of Resident) published on 23 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank everyone enough at Brook Court for their understanding, caring and patient approach with me and my parents. From being in dire need of help and support when grappling with decisions to be made, to feeling super supported and wrapped round with safe, caring and compassionate people which
made an extremely difficult transition easier. The '6 C's' in action at all times. Would never hesitate to recommend.
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Review from J B (Daughter-in-law of Resident) published on 11 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother-in-law is exceptionally well cared for in a safe, secure and appropriate environment. All the staff are very polite, friendly and positive. Communication from Brook Court to family is first class. Medical issues are dealt with promptly, efficiently and shared with family. The staff are tender
and caring with mother-in-law and go beyond the job to ensure needs are met. Admin staff make you feel welcome and even know mother-in-law.
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Review from Louise R (Daughter of Resident) published on 15 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the care my mum is receiving at Brook Court. It is always a difficult decision to admit a family member to a care home but the staff made the process as easy as possible. Everyone in the home is so kind and considerate. There is such a happy atmosphere and my mum tells
me the food is excellent!
Every effort is made to accommodate both her needs and mine. Rooms are large, bright, very clean and well decorated.
The activities are excellent - trying to involve all the clients and also taking note of their interests and hobbies.
I fully recommend Brook Court.
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Review from Steve C (Son of Resident) published on 9 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mom stayed here for about 8 weeks, receiving end of life care. From the moment she arrived, she was made to feel so welcome by everyone there. My sister and I both visited on a daily basis and I can't praise the place highly enough. Every single member of staff is an absolute credit to Brook Court
and the cleanliness of the place is immaculate. I would happily recommend Brook Court to anyone who was looking.
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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Brook Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.883 for Brook Court is calculated as follows: ( (197 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 222 Ratings = 4.883
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Brook Court is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (105)

Meet the Team (1)

Shirley

Shirley Summerbell

Job Title: Home Manager

I started my career as a Peripatetic Home Manager, working across the UK, making sure care homes met the regulator's standards.


I joined Care UK in 2016 because I felt it would be a supportive and rewarding company to be a part of and I was correct.


I’ve seen the high standard of care for residents and great teams. Everyone is very committed to ensuring that every resident is happy and cared for. There’s always a lot to do in my role, but by far my favourite part of the day is when I walk around the home, checking everything is okay, and chatting with residents, relatives and my team.


I enjoy getting to know the residents and welcoming new people into the home.

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