
Brook Court Care Home is everything you would want for your loved ones. People who really care!L C(Daughter of Resident/Service User)



Brook Court Care Home is everything you would want for your loved ones. People who really care!L C(Daughter of Resident/Service User)



Brook Court is a purpose-built care home in Kidderminster that has been recently refurbished to provide a fresh, modern and welcoming environment. The highly trained team delivers a wide range of person-centred care, including residential, dementia and nursing care, as well as short-term respite care and sensitive end-of-life care.
At Brook Court, you will find superbly decorated interiors and attractive gardens. Residents can enjoy a host of luxury facilities, including a...
Care Provided by Brook Court
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 67 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Brook Court for full pricing details and T&Cs.
Contact Brook Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Emma Metzger-Minns(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2013
Room Information
- Single Rooms (67)
- Single Rooms with ensuite Wet Room (67)
Parking
- Parking on-site
Brook Court Reviews (103)
Brook Court has a Review Score of 9.9 (9.858) out of 10, based on 20 reviews in the last 2 years.
Over all time Brook Court has 103 reviews.
I always feel welcome.
If I have had any concerns/questions - anything I've needed to discuss, there is an understanding, listening ear.
A very welcome, comfortable coffee lounge.
Thank you.
Hi, thank you very much for taking the time to leave us feedback about your experience. At Brook Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
I feel reassured that he is safe and cared for.
Home is clean tidy and odour free.
Lots of mental stimulation.
Staff are caring and helpful.
Clients are treated as individuals not just a dementia label.
Thank you very much for taking the time to leave us feedback about your experience.
At Brook Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team
Both our parents have been at Brook Court for over two years, and in that time have consistently received excellent care, both Mum in Brinton (nursing) and Dad in Brockway. The staff are conscientious and genuinely very caring, and they have helped Mum and Dad be together as much possible in this vulnerable and fragile stage in their lives. Dad feels very much at home, loves his carers and the activities team, and is happy and enjoys a good quality of life. He enjoys the activities, and also appreciates quiet times in his lovely garden room when he wishes to be alone for a while. Mum receives warm and friendly nursing care. The nurses are very approachable, and we are kept informed of all developments. We are confident they are receiving the best care they can.
At Brook Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.
I would fully recommend Brook Court for care of your loved ones, the staff are very attentive and caring to all residents. They care for the residents with dignity and respect. The resident I support as a friend previously had care in his own home which was not adequate and he was basically a prisoner in his own home. He is so happy in the home and is looked after exceptionally well, where previously he was depressed and withdrawn. The social interaction at the care home is brilliant, there are regular events and craft groups to help residents interact. The team from management to receptionists are all fully supportive and when concerns or requests are made they are acted on.
Many thanks, the Care UK team.
My dad was in another nursing home before Brook Court so I do have something to compare it with.
Thank you to everyone who works at Brook Court for everything you do for my dad.
One visit I found my father shaking in a t-shirt and sat in a draughty area. He was ill and I took him back to his room and asked why they had not called a Doctor. They eventually called a doctor. The next day he collapsed and was admitted to Hospital. I was advised he was not only dehydrated but emaciated and had pneumonia. I was horrified and gave notice to the home that day.
We are extremely saddened to hear of your and your father’s experience at Brook Court. Our clinical and care team are dedicated to ensuring all residents are comfortable and their needs are tended to at all times. Our team adhere strictly to each resident’s care plan which is reviewed regularly,...
Mum spent four weeks in respite care over the Christmas and New Year period. She is registered with severe sight impairment but was encouraged to take meals with and interact with the staff and residents. Mum enjoyed her stay but felt that as it was the festive season there could have been more entertainment laid on. She was taken out with family for Christmas Day and to hair appointment, had fun with staff.
We are delighted to hear that your mother enjoyed her respite stay with us over Christmas. At Brook Court, our lifestyle team work to ensure there is always a variety of activities on offer each day, including over the festive season. We also recognise that many residents will be visiting friends...
Since her admission she has been very well cared for, the carers meeting her physical and mental health needs.
The staff encourage her to eat a well-balanced diet and care for her personal hygiene needs by encouraging regular showers and hair care.
She enjoys sitting in the lounge with other residents - there are always carers there to chat to and provide activities.
I now have peace of mind knowing her care needs are being met, she is happy and very content.
Mom is treated as an individual and the carers report any changes to me in her physical or mental condition.
Brook Court Care Home are excellent - the staff are so caring and treat the residents with respect and as individuals. My dad has changing needs and this is constantly being monitored and addressed. I am kept informed of anything that happens and feel included in all aspects of his care. But as well as looking after him, they also make sure he is active and engaged, thriving rather than just surviving. Deciding how best to care for someone with dementia is very stressful, so having experts like Brook Court takes away that stress in the main. Thank you.
Excellent care for our daughter. Staff are very friendly and caring and deal appropriately with her. Special mention to the chef who has gone out of his way to provide an excellent and varied vegetarian menu.
As a family, we are extremely satisfied with the treatment my partner is receiving. All staff are caring and thoughtful, treat residents with great respect, do not patronise and safety is of paramount importance. They are calm and caring in often very difficult circumstances. Whatever they are paid is very well deserved and while it is an expensive care home, hope they get what they well deserve.
Since my mum joined Brook Court, she has gained back her dignity and self-respect. While she still needs 24/7 care, there has been much improvement in how she presents. My family and I cannot thank the nurses, care assistants and administration team enough for their understanding and care. I have been able to sleep for the first time in over twelve months, knowing she is safe and well looked after. Thank you!
My aunt received end-of-life care for just over a week in June 2022. She was transferred from hospital, where we had to fight for her to receive even a basic level of care. It was such a relief to find that from the very beginning to the end of her care, Brook Court were amazing. The environment is lovely - clean and comfortable. All the staff were kind, caring and professional. We spent a lot of time there and were always treated with compassion and respect. Nothing was too much trouble for them - from supporting us, to meeting all my aunt's needs promptly and skillfully. My aunt was too poorly to take advantage of the facilities, but I was impressed with what was on offer for those who could. They have a fully functioning hairdressers, a beautiful garden area and a space for residents and families to sit and have a complimentary hot drink and a cake/pastry. The resident greyhound, would pop in to see my aunt, who as a dog lover enjoyed seeing her. I would absolutely recommend to all.
We came to have a look around first and we were so impressed with the lovely rooms, facilities and wonderful staff. Two members of staff, in particular, have been absolutely brilliant and we are so thankful for their help and support. The nursing staff are wonderful and caring and nothing is too much trouble. We are so grateful to them for their patience and support during what has been a very difficult time. Thank you to everyone.
The staff are fantastic and despite covid limitations, they still managed a few projects to keep the residents happy.
After 7 weeks my mother was sad to leave; should circumstances change we will be back.
Mum was at Brook Court for just over four months. Her care was excellent and all the staff very friendly and approachable.
My sister came into the Brook Court Nursing Home in December 2021 and was with the nursing home until March 2022. During her stay with them, she was made very welcome and looked after extremely well. The staff are very caring, and in my opinion, provide a five-star service. Nothing was too much of a problem for the nursing team, who were responsible for my sister's care. We phoned the home on a regular basis to find out how my sister was, they always had time to talk about my sister and any progress she had made. They were excellent at exchanging any relevant information and liaised between other agencies involved in my sister's care. On occasions, we were contacted by the home. This eventually allowed us to make my sister's return to her own home as comfortable as possible. Hygiene and Covid prevention strategies, were excellent.
After being discharged from hospital and unable to walk, very glad to come to Brook Court which is very welcoming. They have all been very helpful in a very difficult situation. At times the daily routine and at night took some getting used to, but most staff were helpful and very friendly towards me and my needs.
I cannot thank everyone enough at Brook Court for their understanding, caring and patient approach with me and my parents. From being in dire need of help and support when grappling with decisions to be made, to feeling super supported and wrapped round with safe, caring and compassionate people which made an extremely difficult transition easier. The '6 C's' in action at all times. Would never hesitate to recommend.
Mother-in-law is exceptionally well cared for in a safe, secure and appropriate environment. All the staff are very polite, friendly and positive. Communication from Brook Court to family is first class. Medical issues are dealt with promptly, efficiently and shared with family. The staff are tender and caring with mother-in-law and go beyond the job to ensure needs are met. Admin staff make you feel welcome and even know mother-in-law.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 April 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (44) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Brook Court.
Accreditations
There are no accreditations posted yet for Brook Court.
Meet the Team (1)

I enjoy being part of the team and working shoulder to shoulder with colleagues to face whatever the day may bring. Taking a hands-on approach means I can stay in touch with residents and find out how they are feeling – they are, of course, the most important people here.
I feel incredibly proud of what we do here, seeing residents enjoying their time at Brook Court. I was thrilled to have received five nominations for Deputy Manager of the Year when I was in that role; it meant so much to me.
I make a point of being available to residents, their relatives and colleagues. I enjoy being able to offer support and guidance where I can, but I also recognise how important it is to continue learning.
I decided to join Care UK because of its reputation. I have worked for other healthcare providers, and in my opinion, Care UK is by far the best.
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