Brook Court

37-38 Oldnall Road, Kidderminster DY10 3HN
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9.9 102 Reviews
  • Brook Court, Kidderminster
Brook Court is a purpose-built care home in Kidderminster that has been recently refurbished to provide a fresh, modern and welcoming environment. The highly trained team delivers a wide range of person-centred care, including residential, dementia and nursing care, as well as short-term respite care and sensitive end-of-life care.

At Brook Court, you will find superbly decorated interiors and attractive gardens. Residents can enjoy a host of luxury facilities, including a cinema, a hair and beauty salon and a welcoming café.

The friendly team is fully trained to provide excellent, person-centred care. They get to know each resident and put together a tailored care plan to suit their unique needs. They also plan a busy activities programme to ensure residents lead a fulfilling, independent and enjoyable life.
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Care Provided by Brook Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1621
  • Self-Funded Residential Dementia Care: from £1716
  • Self-Funded Nursing Care: from £1886
  • RESPITE Self-Funded Residential Care: from £1831
  • RESPITE Self-Funded Residential Dementia Care: from £1926
  • RESPITE Self-Funded Nursing Care: from £2096

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Brook Court for full pricing details and T&Cs.

Contact Brook Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Brook Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Emma Metzger-Minns (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (67)
  • Single Rooms with Ensuite Wet Room (67)

Parking

  • Parking on-site

Brook Court Reviews (102)

9.9

Brook Court has a Review Score of 9.9 (9.859) out of 10, based on 19 reviews in the last 2 years.
Over all time Brook Court has 102 reviews.

Overall Experience
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  • 14
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Date Published
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Reviewer Connection to Brook Court
  • 37
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Total of 102, showing 41-60
Review from Steve C (Son of Resident) published on 9 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mom stayed here for about 8 weeks, receiving end of life care. From the moment she arrived, she was made to feel so welcome by everyone there. My sister and I both visited on a daily basis and I can't praise the place highly enough. Every single member of staff is an absolute credit to Brook Court
and the cleanliness of the place is immaculate. I would happily recommend Brook Court to anyone who was looking.
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Review from Simon H (Son of Resident) published on 13 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's been at the home a few years now and she loves it. The staff are wonderful and the facilities are excellent. Even in these difficult times, they have coped extremely well. They look after Mum so well, she's happy and all her needs are taken care of. Thank you so much!
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Review from G T (Wife of Resident) published on 7 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my first contact, I have been guided and supported. Each member of staff have listened and don't the extra mile to ensure my husband's care needs have been met. They have all done their utmost to ensure that it was an easy transition for him. from the very first day he has been made to feel very
welcome. Each member of staff whether a carer or administrator keenly support all the residents to ensure their time at the home is a happy one.
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Review from M A (Partner of Resident) published on 21 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner went to Brook Court in 2014 aged 54years after a severe brain injury, I believe they could not be in better care home than Brook Court.
We have both been shown loving care and kindness at all times, and understanding and support to me through their very hard years.
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Review from Joanne H (Daughter of Resident) published on 12 October 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Brook Court is an excellent care home with a very good knowledge of dementia with a home manager that is very caring and understanding of all points of view. The overall standard of the home is very high.
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Review from F L (Daughter of Resident) published on 7 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I had fantastic support from Brook Court when our father sadly required palliative and end of life care in 2018. They were faultless in the way they looked after him and we were so grateful for the empathy and kindness that they showed towards our family. Now, in 2020, we find ourselves
relying on the Brook Court team's expertise once again. This time they are helping our mother, who needs assistance in transitioning from her own home to this lovely home due to a diagnosis of dementia. We feel that both our mother and we are in safe hands. The Brook Court staff members have gone out of their way to settle her in, to keep us informed (which is so important in this time of Covid restrictions) and to stop us from worrying. We really appreciate it. Thank you very much.
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Review from M M (Wife of Resident) published on 3 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been resident in Brook Court for 3 years. The care he has received, medically and personal is beyond words. There is not one member of staff who is not caring, professional and loving. It truly is a "home". I feel happy and welcomed the moment I walk through the door. The residents are
a family in a family home. All are loved equally. I cannot give a higher recommendation.
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Review from D A (Son of Resident) published on 2 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home has reached all my expectations in every way in caring for my mother in difficult circumstances.
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Review from M B (Son of Resident) published on 23 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care for my mother for approximately 6 months.
Staff, nursing and care were considerate, caring and genuinely interested in my mother's well being.
During the last few days of her life at Brook Court, the whole team was amazing, he cared for mum with compassion and dignity. For that, I must
thank them, from the whole family.
Thank you.
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Review from N J (Son of Resident) published on 15 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sincerously, we could not have asked for a better care home for our Dad. Very very good indeed.
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Review from Jane H (Daughter of Resident) published on 12 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really supportive, friendly staff.
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Review from Gwenn B (Friend of Resident) published on 28 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was so impressed with how kind and friendly the staff were in the home. I would choose this home for myself.
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Review from Barbara Helen H (Friend of Resident) published on 19 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home, friendly staff and amazing facilities.
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Review from Elizabeth P (Daughter-in-law of Resident) published on 11 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful place and staff.
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Review from J P (Daughter of Resident) published on 30 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The family I visited all homes in the area, finding a fault with every one. On entering Brook Court we were made very welcome, offered refreshments. Shown a room, not a shower room. Had expenses and terms explained. This was the only place my Mother and the family were 100% happy with. We put her name
down there and then. She has been very happy here for nearly 4 years. Long may it continue.
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Review from Philip J (Son of Resident) published on 30 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone at Brook Court looks after mom extremely well. They are kind, caring and interested in her as a person albeit her dementia is getting worse so she cannot always respond accordingly. The whole family are grateful that we have found such a loving and caring home for mom.
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Review from Susan H (Daughter of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was so happy for mom to be at Brook Court. It gave us such peace of mind to know she was so well cared for.
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Review from B B (Daughter of Resident) published on 31 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was only at Brook Court for a short time, however, during her stay, I cannot fault the care she received. She was always clean, beautifully dressed with hair and nails done. She was content. Staff got to know her personality and her little ways. They were proactive in calling me with any concerns
or questions. They were always ready to hear my worries too and action them. The physical environment of the home could not be more complete, clean and well laid out. I would strongly recommend this care home to anyone needing dementia care.
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Review from Sally P (Wife of Resident) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is well cared for which is the main thing.
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Review from June O (Friend of Resident) published on 31 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were all treated with enthusiasm, genuine care and an awareness of what a traumatic time this was for everyone. Facilities are exceptional and the other five homes we had viewed were not in the same league.
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Current Review Score: 9.9 (9.859)

Overview of Review Score

The Review Score of 9.9 (9.859) out of 10 for Brook Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.884 for Brook Court is calculated as follows: ( (199 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 224 Ratings = 4.884
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Brook Court is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (118)

Meet the Team (1)

Emma

Emma Metzger-Minns

Job Title: Home Manager

I enjoy being part of the team and working shoulder to shoulder with colleagues to face whatever the day may bring. Taking a hands-on approach means I can stay in touch with residents and find out how they are feeling – they are, of course, the most important people here.


I feel incredibly proud of what we do here, seeing residents enjoying their time at Brook Court. I was thrilled to have received five nominations for Deputy Manager of the Year when I was in that role; it meant so much to me.


I make a point of being available to residents, their relatives and colleagues. I enjoy being able to offer support and guidance where I can, but I also recognise how important it is to continue learning.


I decided to join Care UK because of its reputation. I have worked for other healthcare providers, and in my opinion, Care UK is by far the best.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brook Court to verify any information. View our terms and conditions. Brook Court has an Enhanced Service - more info.