Brook Court

37-38 Oldnall Road, Kidderminster DY10 3HN
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9.9 97 Reviews
  • Brook Court, Kidderminster
Brook Court is a purpose-built Care UK home in Kidderminster. The highly trained team delivers a wide range of person-centred care, including residential, dementia and nursing care, as well as short-term respite care and sensitive end-of-life care.

At Brook Court, you will find superbly decorated interiors and attractive gardens. Residents can enjoy a host of luxury facilities, including a cinema, a hair and beauty salon and a welcoming coffee shop.

The friendly team is fully trained to provide excellent, person-centred care. They get to know each resident and put together a tailored care plan to suit their unique needs. They also plan a busy activities programme to ensure residents lead a fulfilling, independent and enjoyable life.
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Care Provided by Brook Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1621
  • Self-Funded Residential Dementia Care: from £1716
  • Self-Funded Nursing Care: from £1886
  • RESPITE Self-Funded Residential Care: from £1831
  • RESPITE Self-Funded Residential Dementia Care: from £1926
  • RESPITE Self-Funded Nursing Care: from £2096

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Brook Court to find out the exact price for your requirements.

Contact Brook Court to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Brook Court to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Shirley Summerbell (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (67)
  • Single Rooms with Ensuite Wet Room (67)

Parking

  • Parking on-site

Brook Court Reviews (97)

9.9

Brook Court has a Review Score of 9.9 (9.877) out of 10, based on 16 reviews in the last 2 years.
Over all time Brook Court has 97 reviews.

Overall Experience
  • 81
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Date Published
  • 97
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  • 16
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Reviewer Connection to Brook Court
  • 35
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  • 1
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Total of 97, showing 41-60
Review from F L (Daughter of Resident) published on 7 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I had fantastic support from Brook Court when our father sadly required palliative and end of life care in 2018. They were faultless in the way they looked after him and we were so grateful for the empathy and kindness that they showed towards our family. Now, in 2020, we find ourselves
relying on the Brook Court team's expertise once again. This time they are helping our mother, who needs assistance in transitioning from her own home to this lovely home due to a diagnosis of dementia. We feel that both our mother and we are in safe hands. The Brook Court staff members have gone out of their way to settle her in, to keep us informed (which is so important in this time of Covid restrictions) and to stop us from worrying. We really appreciate it. Thank you very much.
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Review from M M (Wife of Resident) published on 3 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been resident in Brook Court for 3 years. The care he has received, medically and personal is beyond words. There is not one member of staff who is not caring, professional and loving. It truly is a "home". I feel happy and welcomed the moment I walk through the door. The residents are
a family in a family home. All are loved equally. I cannot give a higher recommendation.
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Review from D A (Son of Resident) published on 2 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home has reached all my expectations in every way in caring for my mother in difficult circumstances.
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Review from M B (Son of Resident) published on 23 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care for my mother for approximately 6 months.
Staff, nursing and care were considerate, caring and genuinely interested in my mother's well being.
During the last few days of her life at Brook Court, the whole team was amazing, he cared for mum with compassion and dignity. For that, I must
thank them, from the whole family.
Thank you.
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Review from N J (Son of Resident) published on 15 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sincerously, we could not have asked for a better care home for our Dad. Very very good indeed.
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Review from Jane H (Daughter of Resident) published on 12 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really supportive, friendly staff.
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Review from Gwenn B (Friend of Resident) published on 28 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was so impressed with how kind and friendly the staff were in the home. I would choose this home for myself.
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Review from Barbara Helen H (Friend of Resident) published on 19 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home, friendly staff and amazing facilities.
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Review from Elizabeth P (Daughter-in-law of Resident) published on 11 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful place and staff.
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Review from J P (Daughter of Resident) published on 30 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The family I visited all homes in the area, finding a fault with every one. On entering Brook Court we were made very welcome, offered refreshments. Shown a room, not a shower room. Had expenses and terms explained. This was the only place my Mother and the family were 100% happy with. We put her name
down there and then. She has been very happy here for nearly 4 years. Long may it continue.
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Review from Philip J (Son of Resident) published on 30 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone at Brook Court looks after mom extremely well. They are kind, caring and interested in her as a person albeit her dementia is getting worse so she cannot always respond accordingly. The whole family are grateful that we have found such a loving and caring home for mom.
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Review from Susan H (Daughter of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was so happy for mom to be at Brook Court. It gave us such peace of mind to know she was so well cared for.
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Review from B B (Daughter of Resident) published on 31 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was only at Brook Court for a short time, however, during her stay, I cannot fault the care she received. She was always clean, beautifully dressed with hair and nails done. She was content. Staff got to know her personality and her little ways. They were proactive in calling me with any concerns
or questions. They were always ready to hear my worries too and action them. The physical environment of the home could not be more complete, clean and well laid out. I would strongly recommend this care home to anyone needing dementia care.
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Review from Sally P (Wife of Resident) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is well cared for which is the main thing.
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Review from June O (Friend of Resident) published on 31 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were all treated with enthusiasm, genuine care and an awareness of what a traumatic time this was for everyone. Facilities are exceptional and the other five homes we had viewed were not in the same league.
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Review from John O (Friend of Resident) published on 31 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service from the first contact. The staff are very proactive and extremely helpful.
Full marks and a big 'Thank you' to everyone at Brook Court!
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Review from Wendy S (Daughter-in-law of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is what care away from home should be like for everyone. The surroundings, decor and atmosphere are fantastic, but the level of care is what counts and it is excellent. Nothing is too much trouble. We feel that dad is completely safe and looked after here. Everyone who works here seems very happy.
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Review from Ann H (Niece of Resident) published on 28 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brook Court provided a home from home for my aunt. She was treated with genuine loving care, dignity and kindness.
As a career, I was treated with kindness and involved in every decision. No question or query was too much trouble for the staff to answer. I would recommend Brook Court highly.
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Review from Lynne S (Daughter of Resident) published on 27 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in Brook Court for the last few weeks of her life, we found this home to be the best in our area after a long search of care homes we were not disappointed. The care and dignity which my mum received was second to none. I would recommend this home to any family who wants the best care
for their parents or partner. I would like to praise all the staff for their kindness to myself and my family.
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Review from Heather P (Friend of Resident) published on 20 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited the home for the first time in February 2018. Very impressed by the surroundings, cleanliness and welcome on arrival.
I came to visit an old friend that I had been notified about, who was now living there. The carers were kind and helpful, nothing was too much trouble.
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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Brook Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.877 for Brook Court is calculated as follows: ( (165 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 187 Ratings = 4.877
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brook Court is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (104)

Meet the Team (1)

Shirley

Shirley Summerbell

Job Title: Home Manager

I started my career as a Peripatetic Home Manager, working across the UK, making sure care homes met the regulator's standards.


I joined Care UK in 2016 because I felt it would be a supportive and rewarding company to be a part of and I was correct.


I’ve seen the high standard of care for residents and great teams. Everyone is very committed to ensuring that every resident is happy and cared for. There’s always a lot to do in my role, but by far my favourite part of the day is when I walk around the home, checking everything is okay, and chatting with residents, relatives and my team.


I enjoy getting to know the residents and welcoming new people into the home.

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