Brook Court

37-38 Oldnall Road, Kidderminster DY10 3HN
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9.9 96 Reviews
  • Brook Court, Kidderminster
Brook Court is a purpose-built Care UK home in Kidderminster. The highly trained team delivers a wide range of person-centred care, including residential, dementia and nursing care, as well as short-term respite care and sensitive end-of-life care.

At Brook Court, you will find superbly decorated interiors and attractive gardens. Residents can enjoy a host of luxury facilities, including a cinema, a hair and beauty salon and a welcoming coffee shop.

The friendly team is fully trained to provide excellent, person-centred care. They get to know each resident and put together a tailored care plan to suit their unique needs. They also plan a busy activities programme to ensure residents lead a fulfilling, independent and enjoyable life.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1621
  • Self-Funded Residential Dementia Care: from £1711
  • Self-Funded Nursing Care: from £1861
  • RESPITE Self-Funded Residential Care: from £1831
  • RESPITE Self-Funded Residential Dementia Care: from £1921
  • RESPITE Self-Funded Nursing Care: from £2071

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Brook Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Shirley Summerbell (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (67)
  • Single Rooms with Ensuite Wet Room (67)

Parking

  • Parking on-site

Brook Court Reviews (96)

Total of 96, showing 61-80
9.9

Brook Court has a Review Score of 9.9 (9.861) out of 10, based on 16 reviews in the last 2 years. Over all time Brook Court has 96 reviews.

Overall Experience

  • 80
  • 13
  • 2
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Date Published

96
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80

Review from Kathryn H (Power of Attorney of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The admission procedure was very straightforward and professional. Supportive staff, every effort made to settle the client into new surroundings. Lovely room overlooking the garden. Nice communal areas, smaller dining room which feels friendly. Only slight criticism is noisy food trollies. Helpful
managerial staff always on hand to answer queries.

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Review from Nigel C (Son of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have a better home for my mother. I had to move my mother from Wales to Kidderminster. I'm pleased to say my mother is settling in - no problems.

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Review from Susan C (Daughter of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care from the heart from everyone at Brook Court, both supporting myself and my mother through such a sad time. Dedicated nursing staff, kind, helpful and full of love towards their patents. The only way to explain is to say it was just like home with a very warm feel from the cleaner up to management.
After looking for a care home for mom I looked at several but none compared to Kidderminster in any shape or form.

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Review from Pamela T (Daughter of Resident) published on 13 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad received was wonderful all of the staff at Brook Court care for everybody as if they are a parent of their own family. All I can say as a company you should be very proud of everyone that is employed at Brook Court. Big thank you to you all for all the care you gave my dad. (Marks out
of 10 - 20)

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Review from Eleonora S (Daughter of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can now say I am happy to see my mum at Brook Court, my mum has recently moved into Brook Court and all I can say is thank you. I know how other care homes work, but Brook Court is simply the best and I could not be happier with the care my mum is receiving. Words cannot express the relief I feel
now my mum is happy and recently moved in. The nurses and care assistants are 100% dedicated. Brook Court does not feel like a care home/nursing home, its a family instead.

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Review from Anthony S (Son-in-law of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has made such a difference to my mother in law, she is now happy, cared for by the best staff, clean, healthy and thriving within the environment. Every single member of staff from reception to care staff are dedicated, polite and genuinely want the best for mum, as well as taking an
interest in the family. What a delight to see mum within the family of Brook Court, it's worth every penny and the excellence is superior in every aspect of Brook Court.

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Review from Julia S (Granddaughter of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say, this is the best care home. It is outstanding, the cleanliness is paramount and it had no care home 'odour' as many or most care homes do. It is organised excellently well and runs smoothly and I am there most days. My nan has improved so much, and now I am finally happy and have
peace of mind to know nan gets the best quality of care I have ever seen. Brook Court has made nan and myself feel a huge part of the family. This is the best care home, the activities are amazing, what a joy to see nan engaged within the activities to offer nurture and love.

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Review from Jacquelyn S (Daughter of Resident) published on 18 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is well designed and with a pleasant and calming environment.
The staff are excellent, kind, caring, friendly and are very prompt to attend to residents' and relatives' needs.
It is well organized and I am very grateful to all the staff for the sensitive and flexible care and attention
given to my father.
He has been made welcome and comfortable from the outset and the staff have made it easy for him to accept their help. He clearly feels at home and safe with the staff and enjoys their kind attention, and I am confident that he is being given the best possible care for his individual needs. Thank you All.

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Review from P M (Daughter of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel reassured by the care my mother receives. All the staff of the home work as a team to provide positive reassurance and care.

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Review from Julie P (Daughter of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good family atmosphere.
Dedicated staff who work extremely hard but they need more staff.
I know Dad is well looked after when I'm not here and if a problem does arise it is dealt with promptly.
Dad is bed bound and can be a challenge but he is handled properly and with care and consideration.
The
place is more like a home than a care home.
The staff are all lovely.

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Review from Jan P (Daughter of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely gentle mum sadly passed away last week but she was treated with such love and kindness at Brook Court, I cannot thank the staff enough. They made her so welcome in the short time she was there and helped her to pass away peacefully and with the dignity she deserved. Mum was a proud woman who
hated having to be 'cared for' but the staff at Brook Court made her feel valued and so very, very loved. I feel it is like my second home and I too have made so many good friends of both the staff and residents.

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Review from Trevor T (Friend of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting a friend on open invitation days, I have been impressed with the overall accommodation, care and attention to residents and in particular, the active facilities offered each week.

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Review from June J (Daughter-in-law of Resident) published on 27 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Brook Court after visiting several other care homes because it offered what we wanted in terms of size, atmosphere and quality of care. All staff are welcoming, friendly and efficient and know the residents well. The family are treated with courtesy and are very approachable and residents are
treated with great respect.

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Review from G H (Resident) assisted by family/friend published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good atmosphere.
Friendly staff.
Clean and comfortable.
Lovely food.
Very professional.

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Review from Mike B (Son of Resident) published on 22 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent Care
My dad has settled in well and his general condition has improved greatly.
Keep up the good work.
Staff are friendly and efficient.
The building is great.
Bedroom superb.
He seems to enjoy being at Brook Court and always thanks me for finding it and putting him into Care there.
After
seeing other Care homes there was no better choice than Brook Court to care for my Father.

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Review from V S (Daughter of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just an incredible care home.
We made the decision to move Dad for palliative care, and the care and nursing he received was second to none.
The nurses treated him with care and respect and dignity throughout.
They reassured me and my brother at all times and respected our wishes always.
Thank you
to everyone at Brook Court, it was and is a very special place.

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Review from Diane E (Wife of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming reception/cafe.
Every staff member interacts with my husband, family and friends.
Care is excellent - surroundings good and in keeping with dementia needs.
Well furnished rooms and good housekeeping.

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Review from B P (Daughter of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and nursing staff go above and beyond to give my father exceptional care especially as we live far away. They all show him such love and respect and dress him in the way he would like to have dressed himself. I never have to worry about him being neglected or being unsafe. They treat him
like family.
A very small criticism is that the surfaces in his room are dusted but remain sticky.

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Review from S O (Daughter of Resident) published on 20 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Over the last 3 months, the service and care has fluctuated from month to month - turnover of staff seems to be high, lots of new faces. The care varies depending on who is in attendance and I have raised points with nursing staff on a number of occasions to be assured our concerns would be addressed
but we are still experiencing issues. Rooms are not well cleaned and essential cleaning is slack.

Reply from Samantha Debenham, Marketing Support Administrator at Brook Court

Thank you for taking the time to write a review on Brook Court care home, your views are important to us and we are grateful for your constructive feedback. We are pleased to confirm that we have been through an optimistic period of recruitment in both our care and housekeeping teams and are now at a very positive level in both departments. There has not been a high level of staff turnover on your father’s suite but we hope that you will see an improvement with the additional staff that have joined the team. If however, you still have any on-going concerns we encourage you to talk to the suite manager or home manager. We also have regular ‘Resident and Relative’ meetings where the leadership team are available to discuss any matters of concern.

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Review from Y F (Friend of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Brook Court is a wonderful example of care for the elderly in the 21st Century. Residents are treated with compassion, dignity and respect.

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Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for Brook Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.861 for Brook Court is calculated as follows: ( (162 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 187 Ratings = 4.861

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brook Court is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (98)

Meet the Team (1)

Shirley

Shirley Summerbell

Job Title: Home Manager

I started my career as a Peripatetic Home Manager, working across the UK, making sure care homes met the regulator's standards.


I joined Care UK in 2016 because I felt it would be a supportive and rewarding company to be a part of and I was correct.


I’ve seen the high standard of care for residents and great teams. Everyone is very committed to ensuring that every resident is happy and cared for. There’s always a lot to do in my role, but by far my favourite part of the day is when I walk around the home, checking everything is okay, and chatting with residents, relatives and my team.


I enjoy getting to know the residents and welcoming new people into the home.

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