Brook Court, Kidderminster, Worcestershire
Brook Court, Kidderminster, Worcestershire
Brook Court, Kidderminster, Worcestershire

Brook Court is a purpose-built Care UK home in Kidderminster, which opened at the end of September 2013 to provide professional and personalised care provision, with superbly decorated interiors and attractive gardens.

The new home will be ideal for a wide range of care needs, including specialist nursing and residential care, and the care team will be fully trained to provide care to meet the sometimes complex challenges of dementia care.

Care is based around personal interests and hobbies. Facilities include a coffee shop, hair salon and cinema on site.

Group: Care UK Nursing & Residential Care Services

Person in charge: Joanne Gill (Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 67 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Admission Information: Ages 65+.

Single Rooms: 67

Rooms with ensuite WC: 67

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Brook Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Brook Court has a Review Score of 9.7 (9.667)

The Review Score of 9.7 (maximum of 10) for Brook Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 37 Reviews over all time. This Average Rating is also the rating value for Brook Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 33 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.667 for Brook Court is calculated as follows: ( (317 Excellents x 5) + (104 Goods x 4) + (17 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 441 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Brook Court is based on 33 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.4 positive Reviews (67 registered maximum number of service users ÷ 5). 33 Reviews ÷ 13.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    26
  • Good
    10
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Brook Court?

  • Extremely LIKELY
    33
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Brook Court

  • Daughter of Resident/Service User
    13
  • Son of Resident/Service User
    6
  • Stepdaughter of Resident/Service User
    5
  • Friend of Resident/Service User
    3
  • Resident / Service User
    2
  • more

I can now say I am happy to see my mum at Brook Court, my mum has recently moved into Brook Court and all I can say is thank you. I know how other care homes work, but Brook Court is simply the best and I could not be happier with the care my mum is receiving. Words cannot express the relief I feel now my mum is happy and recently moved in. The nurses and care assistants are 100% dedicated. Brook Court does not feel like a care home/nursing home, its a family instead.

How likely would you be to recommend Brook Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This care home has made such a difference to my mother in law, she is now happy, cared for by the best staff, clean, healthy and thriving within the environment. Every single member of staff from reception to care staff are dedicated, polite and genuinely want the best for mum, as well as taking an interest in the family. What a delight to see mum within the family of Brook Court, it's worth every penny and the excellence is superior in every aspect of Brook Court.

How likely would you be to recommend Brook Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I can honestly say, this is the best care home. It is outstanding, the cleanliness is paramount and it had no care home 'odour' as many or most care homes do. It is organised excellently well and runs smoothly and I am there most days. My nan has improved so much, and now I am finally happy and have peace of mind to know nan gets the best quality of care I have ever seen. Brook Court has made nan and myself feel a huge part of the family. This is the best care home, the activities are amazing, what a joy to see nan engaged within the activities to offer nurture and love.

How likely would you be to recommend Brook Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This home is well designed and with a pleasant and calming environment.
The staff are excellent, kind, caring, friendly and are very prompt to attend to residents' and relatives' needs.
It is well organized and I am very grateful to all the staff for the sensitive and flexible care and attention given to my father.
He has been made welcome and comfortable from the outset and the staff have made it easy for him to accept their help. He clearly feels at home and safe with the staff and enjoys their kind attention, and I am confident that he is being given the best possible care for his individual needs. Thank you All.

How likely would you be to recommend Brook Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I feel reassured by the care my mother receives. All the staff of the home work as a team to provide positive reassurance and care.

How likely would you be to recommend Brook Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Good family atmosphere.
Dedicated staff who work extremely hard but they need more staff.
I know Dad is well looked after when I'm not here and if a problem does arise it is dealt with promptly.
Dad is bed bound and can be a challenge but he is handled properly and with care and consideration.
The place is more like a home than a care home.
The staff are all lovely.

How likely would you be to recommend Brook Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My lovely gentle mum sadly passed away last week but she was treated with such love and kindness at Brook Court, I cannot thank the staff enough. They made her so welcome in the short time she was there and helped her to pass away peacefully and with the dignity she deserved. Mum was a proud woman who hated having to be 'cared for' but the staff at Brook Court made her feel valued and so very, very loved. I feel it is like my second home and I too have made so many good friends of both the staff and residents.

How likely would you be to recommend Brook Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On visiting a friend on open invitation days, I have been impressed with the overall accommodation, care and attention to residents and in particular, the active facilities offered each week.

How likely would you be to recommend Brook Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

When mom required residential care - Brook Court was selected after visiting other care homes in the area. All staff are all disciplines have helped the family especially Mom with her move to residential care. They are very caring, helpful, professional and friendly and we could not be happier with the level of attention Mom receives. Our thanks to all of Brook Court.

How likely would you be to recommend Brook Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We chose Brook Court after visiting several other care homes because it offered what we wanted in terms of size, atmosphere and quality of care. All staff are welcoming, friendly and efficient and know the residents well. The family are treated with courtesy and are very approachable and residents are treated with great respect.

How likely would you be to recommend Brook Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Brook Court provided a kind, loving and caring home for my aunt. I really didn't think this naturally shy and introverted lady would settle in a care home setting. From the first point of contact to assessment and settling in, both the management and staff were professional and totally focused on my aunts needs to make sure both her health and welfare were prioritised. My greatest joy came when I popped in unexpectedly on a Saturday afternoon to find she had gone out on the minibus for a visit to a garden centre!

All of the staff are trained in dementia care and showed great expertise. Sadly she became unwell, I feel no opportunity was missed to ensure the best care was provided to my aunt. I was involved in all decision making through the Brook Court team, local GP and palliative care service.

My aunts quality of life improved significantly at Brook court, I cannot speak highly enough of it.

How likely would you be to recommend Brook Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Good atmosphere.
Friendly staff.
Clean and comfortable.
Lovely food.
Very professional.

How likely would you be to recommend Brook Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is clean and comfortable and the atmosphere there is friendly and caring. The staff take great trouble to meet the needs of the residents and make the place feel like home to them. The food is always good and there is plenty of choices. All the organisation of daily necessities is well done and punctual.
There are lots of activities people can take part in if they wish and places to meet friends like in the cafe. Mum is very happy there and I know she is completely safe and well taken care of. The property itself is recently built and well maintained.
Everything works the way it should and any repairs are carried out promptly.
I don't think I could find anywhere better for my Mum.

How likely would you be to recommend Brook Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent Care
My dad has settled in well and his general condition has improved greatly.
Keep up the good work.
Staff are friendly and efficient.
The building is great.
Bedroom superb.
He seems to enjoy being at Brook Court and always thanks me for finding it and putting him into Care there.
After seeing other Care homes there was no better choice than Brook Court to care for my Father.

How likely would you be to recommend Brook Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Just an incredible care home.
We made the decision to move Dad for palliative care, and the care and nursing he received was second to none.
The nurses treated him with care and respect and dignity throughout.
They reassured me and my brother at all times and respected our wishes always.
Thank you to everyone at Brook Court, it was and is a very special place.

How likely would you be to recommend Brook Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Welcoming reception/cafe.
Every staff member interacts with my husband, family and friends.
Care is excellent - surroundings good and in keeping with dementia needs.
Well furnished rooms and good housekeeping.

How likely would you be to recommend Brook Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The carers and nursing staff go above and beyond to give my father exceptional care especially as we live far away. They all show him such love and respect and dress him in the way he would like to have dressed himself. I never have to worry about him being neglected or being unsafe. They treat him like family.
A very small criticism is that the surfaces in his room are dusted but remain sticky.

How likely would you be to recommend Brook Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The staff are excellent, welcoming, friendly. I cannot criticise the care. The facilities are brilliant. There is a coffee shop, the rooms are amazing, the best in the district.

How likely would you be to recommend Brook Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum is very well cared for and is happy and content with her life in the home. There is a strong ethos of respect and dignity for the residents which make visiting very relaxing and pleasurable. There is an activities manager who organises a programme of events which provides mental stimulation to the residents.

How likely would you be to recommend Brook Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On the whole, very good. My Mother is well cared for and the home is clean.

How likely would you be to recommend Brook Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Brook Court is a wonderful example of care for the elderly in the 21st Century. Residents are treated with compassion, dignity and respect.

How likely would you be to recommend Brook Court? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Over the last 3 months, the service and care has fluctuated from month to month - turnover of staff seems to be high, lots of new faces. The care varies depending on who is in attendance and I have raised points with nursing staff on a number of occasions to be assured our concerns would be addressed but we are still experiencing issues. Rooms are not well cleaned and essential cleaning is slack.

How likely would you be to recommend Brook Court? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Poor

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Samantha Debenham, Marketing Support Administrator at Brook Court responded to this review on 20 Apr 2017:

Thank you for taking the time to write a review on Brook Court care home, your views are important to us and we are grateful for your constructive feedback. We are pleased to confirm that we have been through an optimistic period of recruitment in both our care and housekeeping teams and are now at a very positive level in both departments. There has not been a high level of staff turnover on your father’s suite but we hope that you will see an improvement with the additional staff that have joined the team. If however, you still have any on-going concerns we encourage you to talk to the suite manager or home manager. We also have regular ‘Resident and Relative’ meetings where the leadership team are available to discuss any matters of concern.

My father has been a resident at Brook Court since June 2015. In all of this time, he has been cared for extremely well. All of your carers show such compassion to all the residents and nothing is too much trouble for them. Nursing staff are first class. The staff in all departments are all very helpful and do an excellent job. I visit my father every day and I know when I go home, that I don't have to worry about him as he is in excellent hands.

How likely would you be to recommend Brook Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very friendly staff. Very caring and considerate of patients and friends/relatives. Outstanding looking home.

How likely would you be to recommend Brook Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy with the level of care my stepdad has received and would recommend it to other people.

How likely would you be to recommend Brook Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother's care is excellent and she is treated with dignity and kindness. I could not ask for better. Her room is delightful and very well set out. The garden is a treat. The room is cleaned regularly. The food provided is of a high standard. Clothes occasionally go missing or are mixed up in the laundry even though they are all named. It is home from home. We love the informal cafe come up regularly to read the paper. Not enough parking places always. Possibly need more activities.

How likely would you be to recommend Brook Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Samantha Debenham, Marketing Support Administrator at Brook Court responded to this review on 30 Mar 2017:

We are delighted with the positive comments and scores for the care and support we provide and value your constructive feedback. We are always looking for ways to improve our activities offering and try to involve all residents in planning the activities programme to ensure it suits their preferences and needs. We are also in the process of recruiting a further lifestyle coordinator to strengthen the activities team. We appreciate the parking is somewhat restricted at the home, however, we do allocate ‘visitors only’ parking spaces nearest to the building and have installed signs to help control the situation. Your feedback is important to us and we thank you for taking the time to share your views.

Very pleased with the level of care and how considerate to family and friends. Staff friendly and cheerful.

How likely would you be to recommend Brook Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good service from all the staff there, very friendly and we are made to feel welcomed at all times.

How likely would you be to recommend Brook Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are really nice and are so good with the residents. They are also good with the visitors especially at the end of the life care.

How likely would you be to recommend Brook Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very clean and tidy home in all areas.
Varied menu.
Friendly staff.
Excellent nursing care.
Thorough.
Great attention to detail.
Great facilities.

How likely would you be to recommend Brook Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Having visited friends in many care homes, I had great misgivings and was very apprehensive about becoming a short-term user after hospitalisation. Brook Court was a very pleasant surprise - in fact, I actually enjoyed my one-month stay! Overlooking a golf course it resembles a smart hotel with attractive garden areas. It has good facilities including a coffee shop for meeting friends; cinema: comfortable lounges with armchairs grouped around small tables creating a ‘homely’ atmosphere – no question of residents sitting in a circle watching television all day long! I very much appreciated such independence. The dining rooms resemble restaurants - meals were excellent with a choice large enough to satisfy all users. I had a lovely room with ensuite facilities and a magnificent view. The staff were charming and professional and did their utmost to make my stay agreeable. I wish to thank them all for their kindness, care and support during my ‘holiday’ at Brook Court.

How likely would you be to recommend Brook Court? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Whilst care for older people is quite costly, with both my mother and father in the same care home at a cost of 100k a year.
Mother has just passed away and the care shown to us by the home has been excellent in her passing.
Staffing levels are sometimes at their limit with agency staff often needed
We visit my father every day at present, when we are not there we know he is cared for well, although due to the staff levels all the residents want is someone to talk to.

How likely would you be to recommend Brook Court? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Rooms: Good

Value for Money: Satisfactory

Samantha Debenham, Marketing Support Administrator at Brook Court responded to this review on 17 Jan 2017:

We are grateful for your constructive feedback and are delighted with the positive comments and scores for the care and support we provide. We use a dependency tool to ensure staffing levels are safe and appropriate for all residents in Brook Court, which is reviewed regularly. We are also pleased to confirm that all our care vacancies have now been filled and we are currently using minimal care agency staff. Your feedback is important to us and we thank you for taking the time to share your views.

My wife was admitted to Brook Court in February 2016. She had dementia with short-term memory loss, was unable to dress or feed herself. She qualified for continuous nursing care and admitted on an end of life. She quietly passed away in October 2016.
Brook Court was purpose built some three years ago, all rooms are of a good size, well furnished with ensuites. They are regularly cleaned and there is a good laundry service.
Whilst these are points to consider more important is the quality of the staff and care provided. At all times my wife was treated with kindness and excellent nursing care. Carers respected and interacted with her.
I could not have found a nicer place for her to end her days.

How likely would you be to recommend Brook Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My husband died on June 17th. He had been in the home for 2 years and 8 months. The 1st year was excellent. Carers had time to talk to residents and were happy to do their duties. Over the rest of the time as the home filled up, there were not enough staff and they were often so stretched and tired - I felt very sorry for them. The coffee shop was a good idea but was closed quite often because of lack of staff - The last weeks of my husband's life were very good with caring sisters and all the staff making our family welcome to make a peaceful end.

How likely would you be to recommend Brook Court? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

Samantha Debenham, Marketing Support Administrator at Brook Court responded to this review on 07 Sep 2016:

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback. We have recently reviewed our staffing levels and since our occupancy has grown we have put in additional support, particularly around busier periods. We would also like to assure you that our coffee shop is open every day to residents and visitors. There may be times when our hostess is unavailable to serve you directly; however, visitors are very welcome to help themselves to refreshments. We hope that this has addressed your concerns but if you do have any further feedback the home manager will be happy to discuss it with you in person.

My mother went as a resident to Brook Court after a period in hospital having broken her hip and was unable to care for herself at home. She suffered from dementia and had suffered from expressive dysphasia that resulted in her loss of speech (over two years before entering Brook Court) Mum enjoyed her time at Brook Court. The nursing staff were very helpful and dealt with her medical needs, particularly in two incidence where she fell and needed hospital attention. The carers were kind, sympathetic to her needs and very attentive, particularly in ensuring they understand her condition and ways to communicate. They kept me fully informed of any problems in mum's care requirements, as well as providing a safe, friendly and professional setting.

How likely would you be to recommend Brook Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The personal care my mum received was, at all times, exemplary and she was treated with dignity and respect at all times. I cannot praise care staff highly enough and the end of life care was superb. They do a very difficult job and are frequently understaffed but were always most obliging. Food quality in the year mum was there has varied enormously, but I never felt it reflected adequately the high fees paid. Sometimes it was downright poor and it was never of a high enough quality.

How likely would you be to recommend Brook Court? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Samantha Debenham, Marketing Support Administrator at Brook Court responded to this review on 14 Jun 2016:

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback and I understand that the care home manager at the home has been in touch with you and responded to the concerns you have raised.

We have been visiting our close friend for nearly two years and have always been so impressed by the courtesy, kindness and even more so the patience and understanding that the staff exhibit in what is never an easy set of circumstances and frequently very taxing ones.
The other significant factor that we notice is the total cleanliness and tidiness of the home which never falls below this high standard.
In the ever increasing age levels in this country the need for such a high quality of service will surely be so important and equally hopefully valued.

How likely would you be to recommend Brook Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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