
Brook Court Care Home is everything you would want for your loved ones. People who really care!L C(Daughter of Resident/Service User)



Brook Court Care Home is everything you would want for your loved ones. People who really care!L C(Daughter of Resident/Service User)



Brook Court is a purpose-built care home in Kidderminster that has been recently refurbished to provide a fresh, modern and welcoming environment. The highly trained team delivers a wide range of person-centred care, including residential, dementia and nursing care, as well as short-term respite care and sensitive end-of-life care.
At Brook Court, you will find superbly decorated interiors and attractive gardens. Residents can enjoy a host of luxury facilities, including a...
Care Provided by Brook Court
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 67 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Brook Court for full pricing details and T&Cs.
Contact Brook Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Emma Metzger-Minns(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2013
Room Information
- Single Rooms (67)
- Single Rooms with ensuite Wet Room (67)
Parking
- Parking on-site
Brook Court Reviews (103)
Brook Court has a Review Score of 9.9 (9.858) out of 10, based on 20 reviews in the last 2 years.
Over all time Brook Court has 103 reviews.
Friendly staff.
Clean and comfortable.
Lovely food.
Very professional.
My dad has settled in well and his general condition has improved greatly.
Keep up the good work.
Staff are friendly and efficient.
The building is great.
Bedroom superb.
He seems to enjoy being at Brook Court and always thanks me for finding it and putting him into Care there.
After seeing other Care homes there was no better choice than Brook Court to care for my Father.
We made the decision to move Dad for palliative care, and the care and nursing he received was second to none.
The nurses treated him with care and respect and dignity throughout.
They reassured me and my brother at all times and respected our wishes always.
Thank you to everyone at Brook Court, it was and is a very special place.
Every staff member interacts with my husband, family and friends.
Care is excellent - surroundings good and in keeping with dementia needs.
Well furnished rooms and good housekeeping.
A very small criticism is that the surfaces in his room are dusted but remain sticky.
Over the last 3 months, the service and care has fluctuated from month to month - turnover of staff seems to be high, lots of new faces. The care varies depending on who is in attendance and I have raised points with nursing staff on a number of occasions to be assured our concerns would be addressed but we are still experiencing issues. Rooms are not well cleaned and essential cleaning is slack.
Thank you for taking the time to write a review on Brook Court care home, your views are important to us and we are grateful for your constructive feedback. We are pleased to confirm that we have been through an optimistic period of recruitment in both our care and housekeeping teams and are now at...
Brook Court is a wonderful example of care for the elderly in the 21st Century. Residents are treated with compassion, dignity and respect.
Mum is very well cared for and is happy and content with her life in the home. There is a strong ethos of respect and dignity for the residents which make visiting very relaxing and pleasurable. There is an activities manager who organises a programme of events which provides mental stimulation to the residents.
The staff are excellent, welcoming, friendly. I cannot criticise the care. The facilities are brilliant. There is a coffee shop, the rooms are amazing, the best in the district.
My father has been a resident at Brook Court since June 2015. In all of this time, he has been cared for extremely well. All of your carers show such compassion to all the residents and nothing is too much trouble for them. Nursing staff are first class. The staff in all departments are all very helpful and do an excellent job. I visit my father every day and I know when I go home, that I don't have to worry about him as he is in excellent hands.
Very friendly staff. Very caring and considerate of patients and friends/relatives. Outstanding looking home.
I am very happy with the level of care my stepdad has received and would recommend it to other people.
The staff are really nice and are so good with the residents. They are also good with the visitors especially at the end of the life care.
Very good service from all the staff there, very friendly and we are made to feel welcomed at all times.
Very pleased with the level of care and how considerate to family and friends. Staff friendly and cheerful.
Varied menu.
Friendly staff.
Excellent nursing care.
Thorough.
Great attention to detail.
Great facilities.
Having visited friends in many care homes, I had great misgivings and was very apprehensive about becoming a short-term user after hospitalisation. Brook Court was a very pleasant surprise - in fact, I actually enjoyed my one-month stay! Overlooking a golf course it resembles a smart hotel with attractive garden areas. It has good facilities including a coffee shop for meeting friends; cinema: comfortable lounges with armchairs grouped around small tables creating a ‘homely’ atmosphere – no question of residents sitting in a circle watching television all day long! I very much appreciated such independence. The dining rooms resemble restaurants - meals were excellent with a choice large enough to satisfy all users. I had a lovely room with ensuite facilities and a magnificent view. The staff were charming and professional and did their utmost to make my stay agreeable. I wish to thank them all for their kindness, care and support during my ‘holiday’ at Brook Court.
Mother has just passed away and the care shown to us by the home has been excellent in her passing.
Staffing levels are sometimes at their limit with agency staff often needed
We visit my father every day at present, when we are not there we know he is cared for well, although due to the staff levels all the residents want is someone to talk to.
We are grateful for your constructive feedback and are delighted with the positive comments and scores for the care and support we provide. We use a dependency tool to ensure staffing levels are safe and appropriate for all residents in Brook Court, which is reviewed regularly. We are also pleased...
Brook Court was purpose built some three years ago, all rooms are of a good size, well furnished with ensuites. They are regularly cleaned and there is a good laundry service.
Whilst these are points to consider more important is the quality of the staff and care provided. At all times my wife was treated with kindness and excellent nursing care. Carers respected and interacted with her.
I could not have found a nicer place for her to end her days.
My husband died on June 17th. He had been in the home for 2 years and 8 months. The 1st year was excellent. Carers had time to talk to residents and were happy to do their duties. Over the rest of the time as the home filled up, there were not enough staff and they were often so stretched and tired - I felt very sorry for them. The coffee shop was a good idea but was closed quite often because of lack of staff - The last weeks of my husband's life were very good with caring sisters and all the staff making our family welcome to make a peaceful end.
We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback. We have recently reviewed our staffing levels and since our occupancy has grown we have put in additional...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 April 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (44) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Brook Court.
Accreditations
There are no accreditations posted yet for Brook Court.
Meet the Team (1)

I enjoy being part of the team and working shoulder to shoulder with colleagues to face whatever the day may bring. Taking a hands-on approach means I can stay in touch with residents and find out how they are feeling – they are, of course, the most important people here.
I feel incredibly proud of what we do here, seeing residents enjoying their time at Brook Court. I was thrilled to have received five nominations for Deputy Manager of the Year when I was in that role; it meant so much to me.
I make a point of being available to residents, their relatives and colleagues. I enjoy being able to offer support and guidance where I can, but I also recognise how important it is to continue learning.
I decided to join Care UK because of its reputation. I have worked for other healthcare providers, and in my opinion, Care UK is by far the best.
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