Brook Court

On visiting a friend on open invitation days, I have been impressed with the overall accommodation, care and attention to residents and in particular, the active facilities offered each week.

My lovely gentle mum sadly passed away last week but she was treated with such love and kindness at Brook Court, I cannot thank the staff enough. They made her so welcome in the short time she was there and helped her to pass away peacefully and with the dignity she deserved. Mum was a proud woman who hated having to be 'cared for' but the staff at Brook Court made her feel valued and so very, very loved. I feel it is like my second home and I too have made so many good friends of both the staff and residents.

We chose Brook Court after visiting several other care homes because it offered what we wanted in terms of size, atmosphere and quality of care. All staff are welcoming, friendly and efficient and know the residents well. The family are treated with courtesy and are very approachable and residents are treated with great respect.

Very professional.

After seeing other Care homes there was no better choice than Brook Court to care for my Father.

Thank you to everyone at Brook Court, it was and is a very special place.

Well furnished rooms and good housekeeping.

A very small criticism is that the surfaces in his room are dusted but remain sticky.

Over the last 3 months, the service and care has fluctuated from month to month - turnover of staff seems to be high, lots of new faces. The care varies depending on who is in attendance and I have raised points with nursing staff on a number of occasions to be assured our concerns would be addressed but we are still experiencing issues. Rooms are not well cleaned and essential cleaning is slack.

Brook Court is a wonderful example of care for the elderly in the 21st Century. Residents are treated with compassion, dignity and respect.

Mum is very well cared for and is happy and content with her life in the home. There is a strong ethos of respect and dignity for the residents which make visiting very relaxing and pleasurable. There is an activities manager who organises a programme of events which provides mental stimulation to the residents.

The staff are excellent, welcoming, friendly. I cannot criticise the care. The facilities are brilliant. There is a coffee shop, the rooms are amazing, the best in the district.

My father has been a resident at Brook Court since June 2015. In all of this time, he has been cared for extremely well. All of your carers show such compassion to all the residents and nothing is too much trouble for them. Nursing staff are first class. The staff in all departments are all very helpful and do an excellent job. I visit my father every day and I know when I go home, that I don't have to worry about him as he is in excellent hands.

Very friendly staff. Very caring and considerate of patients and friends/relatives. Outstanding looking home.

I am very happy with the level of care my stepdad has received and would recommend it to other people.

The staff are really nice and are so good with the residents. They are also good with the visitors especially at the end of the life care.

Very good service from all the staff there, very friendly and we are made to feel welcomed at all times.

Very pleased with the level of care and how considerate to family and friends. Staff friendly and cheerful.

Great facilities.

Having visited friends in many care homes, I had great misgivings and was very apprehensive about becoming a short-term user after hospitalisation. Brook Court was a very pleasant surprise - in fact, I actually enjoyed my one-month stay! Overlooking a golf course it resembles a smart hotel with attractive garden areas. It has good facilities including a coffee shop for meeting friends; cinema: comfortable lounges with armchairs grouped around small tables creating a ‘homely’ atmosphere – no question of residents sitting in a circle watching television all day long! I very much appreciated such independence. The dining rooms resemble restaurants - meals were excellent with a choice large enough to satisfy all users. I had a lovely room with ensuite facilities and a magnificent view. The staff were charming and professional and did their utmost to make my stay agreeable. I wish to thank them all for their kindness, care and support during my ‘holiday’ at Brook Court.