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Brook Court

37-38 Oldnall Road, Kidderminster, Worcestershire DY10 3HN
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Brook Court Care Home is everything you would want for your loved ones. People who really care!L C(Daughter of Resident/Service User)
Brook Court, Kidderminster
Brook Court, Kidderminster
Brook Court, Kidderminster

Brook Court is a purpose-built care home in Kidderminster that has been recently refurbished to provide a fresh, modern and welcoming environment. The highly trained team delivers a wide range of person-centred care, including residential, dementia and nursing care, as well as short-term respite care and sensitive end-of-life care.

At Brook Court, you will find superbly decorated interiors and attractive gardens. Residents can enjoy a host of luxury facilities, including a...  

Care Provided by Brook Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,621From £1,823
Residential Dementia CareFrom £1,716From £1,930
Nursing CareFrom £1,886From £2,121
Fees are subject to a pre-admission needs assessment which is required to fully understand the level

of care and support required by each individual. Premium rooms normally require an additional charge.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Brook Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Emma Metzger-Minns(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (67)
  • Single Rooms with ensuite Wet Room (67)

Parking

  • Parking on-site

Brook Court Reviews (103)

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9.9

Brook Court has a Review Score of 9.9 (9.858) out of 10, based on 20 reviews in the last 2 years. Over all time Brook Court has 103 reviews.

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Showing 103 reviews matching selected criteria
Review from G H (Resident / Service User) published on 4 July 2017 Submitted via Postal Card
Overall Experience
Good atmosphere.
Friendly staff.
Clean and comfortable.
Lovely food.

Very professional.

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Review from Mike B (Son of Resident) published on 22 June 2017 Submitted via Website
Overall Experience
Excellent Care
My dad has settled in well and his general condition has improved greatly.
Keep up the good work.
Staff are friendly and efficient.
The building is great.
Bedroom superb.
He seems to enjoy being at Brook Court and always thanks me for finding it and putting him into Care there.

After seeing other Care homes there was no better choice than Brook Court to care for my Father.

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Review from V S (Daughter of Resident) published on 7 June 2017 Submitted via Postal Card
Overall Experience
Just an incredible care home.
We made the decision to move Dad for palliative care, and the care and nursing he received was second to none.
The nurses treated him with care and respect and dignity throughout.
They reassured me and my brother at all times and respected our wishes always.

Thank you to everyone at Brook Court, it was and is a very special place.

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Review from Diane E (Wife of Resident) published on 6 June 2017 Submitted via Postal Card
Overall Experience
Welcoming reception/cafe.
Every staff member interacts with my husband, family and friends.
Care is excellent - surroundings good and in keeping with dementia needs.

Well furnished rooms and good housekeeping.

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Review from B P (Daughter of Resident) published on 9 May 2017 Submitted via Postal Card
Overall Experience
The carers and nursing staff go above and beyond to give my father exceptional care especially as we live far away. They all show him such love and respect and dress him in the way he would like to have dressed himself. I never have to worry about him being neglected or being unsafe. They treat him like family.

A very small criticism is that the surfaces in his room are dusted but remain sticky.

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Review from S O (Daughter of Resident) published on 20 April 2017 Submitted via Postal Card
Overall Experience

Over the last 3 months, the service and care has fluctuated from month to month - turnover of staff seems to be high, lots of new faces. The care varies depending on who is in attendance and I have raised points with nursing staff on a number of occasions to be assured our concerns would be addressed but we are still experiencing issues. Rooms are not well cleaned and essential cleaning is slack.

Reply from Samantha Debenham, Marketing Support Administrator at Brook Court

Thank you for taking the time to write a review on Brook Court care home, your views are important to us and we are grateful for your constructive feedback. We are pleased to confirm that we have been through an optimistic period of recruitment in both our care and housekeeping teams and are now at...  

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Review from Y F (Friend of Resident) published on 12 April 2017 Submitted via Postal Card
Overall Experience

Brook Court is a wonderful example of care for the elderly in the 21st Century. Residents are treated with compassion, dignity and respect.

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Review from David W (Son of Resident) published on 12 April 2017 Submitted via Postal Card
Overall Experience

Mum is very well cared for and is happy and content with her life in the home. There is a strong ethos of respect and dignity for the residents which make visiting very relaxing and pleasurable. There is an activities manager who organises a programme of events which provides mental stimulation to the residents.

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Review from C P (Son-in-law of Resident) published on 12 April 2017 Submitted via Postal Card
Overall Experience

The staff are excellent, welcoming, friendly. I cannot criticise the care. The facilities are brilliant. There is a coffee shop, the rooms are amazing, the best in the district.

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Review from P T (Daughter of Resident) published on 30 March 2017 Submitted via Postal Card
Overall Experience

My father has been a resident at Brook Court since June 2015. In all of this time, he has been cared for extremely well. All of your carers show such compassion to all the residents and nothing is too much trouble for them. Nursing staff are first class. The staff in all departments are all very helpful and do an excellent job. I visit my father every day and I know when I go home, that I don't have to worry about him as he is in excellent hands.

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Review from J B (Stepdaughter of Resident) published on 28 March 2017 Submitted via Postal Card
Overall Experience

Very friendly staff. Very caring and considerate of patients and friends/relatives. Outstanding looking home.

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Review from Susan N (Stepdaughter of Resident) published on 22 March 2017 Submitted via Postal Card
Overall Experience

I am very happy with the level of care my stepdad has received and would recommend it to other people.

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Review from Angela B (Stepdaughter of Resident) published on 21 March 2017 Submitted via Postal Card
Overall Experience

The staff are really nice and are so good with the residents. They are also good with the visitors especially at the end of the life care.

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Review from Joan L (Stepdaughter of Resident) published on 21 March 2017 Submitted via Postal Card
Overall Experience

Very good service from all the staff there, very friendly and we are made to feel welcomed at all times.

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Review from Lorraine B (Stepdaughter of Resident) published on 21 March 2017 Submitted via Postal Card
Overall Experience

Very pleased with the level of care and how considerate to family and friends. Staff friendly and cheerful.

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Review from Catherine F (Daughter of Resident) published on 21 March 2017 Submitted via Postal Card
Overall Experience
Very clean and tidy home in all areas.
Varied menu.
Friendly staff.
Excellent nursing care.
Thorough.
Great attention to detail.

Great facilities.

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Review from Kay (Resident / Service User) published on 17 January 2017 Submitted via Website
Overall Experience

Having visited friends in many care homes, I had great misgivings and was very apprehensive about becoming a short-term user after hospitalisation. Brook Court was a very pleasant surprise - in fact, I actually enjoyed my one-month stay! Overlooking a golf course it resembles a smart hotel with attractive garden areas. It has good facilities including a coffee shop for meeting friends; cinema: comfortable lounges with armchairs grouped around small tables creating a ‘homely’ atmosphere – no question of residents sitting in a circle watching television all day long! I very much appreciated such independence. The dining rooms resemble restaurants - meals were excellent with a choice large enough to satisfy all users. I had a lovely room with ensuite facilities and a magnificent view. The staff were charming and professional and did their utmost to make my stay agreeable. I wish to thank them all for their kindness, care and support during my ‘holiday’ at Brook Court.

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Review from M G (Son of Resident) published on 17 January 2017 Submitted via Postal Card
Overall Experience
Whilst care for older people is quite costly, with both my mother and father in the same care home at a cost of 100k a year.
Mother has just passed away and the care shown to us by the home has been excellent in her passing.
Staffing levels are sometimes at their limit with agency staff often needed

We visit my father every day at present, when we are not there we know he is cared for well, although due to the staff levels all the residents want is someone to talk to.

Reply from Samantha Debenham, Marketing Support Administrator at Brook Court

We are grateful for your constructive feedback and are delighted with the positive comments and scores for the care and support we provide. We use a dependency tool to ensure staffing levels are safe and appropriate for all residents in Brook Court, which is reviewed regularly. We are also pleased...  

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Review from John M (Husband of Resident) published on 21 December 2016 Submitted via Postal Card
Overall Experience
My wife was admitted to Brook Court in February 2016. She had dementia with short-term memory loss, was unable to dress or feed herself. She qualified for continuous nursing care and admitted on an end of life. She quietly passed away in October 2016.
Brook Court was purpose built some three years ago, all rooms are of a good size, well furnished with ensuites. They are regularly cleaned and there is a good laundry service.
Whilst these are points to consider more important is the quality of the staff and care provided. At all times my wife was treated with kindness and excellent nursing care. Carers respected and interacted with her.

I could not have found a nicer place for her to end her days.

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Review from Victoria J (Wife of Resident) published on 7 September 2016 Submitted via Postal Card
Overall Experience

My husband died on June 17th. He had been in the home for 2 years and 8 months. The 1st year was excellent. Carers had time to talk to residents and were happy to do their duties. Over the rest of the time as the home filled up, there were not enough staff and they were often so stretched and tired - I felt very sorry for them. The coffee shop was a good idea but was closed quite often because of lack of staff - The last weeks of my husband's life were very good with caring sisters and all the staff making our family welcome to make a peaceful end.

Reply from Samantha Debenham, Marketing Support Administrator at Brook Court

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback. We have recently reviewed our staffing levels and since our occupancy has grown we have put in additional...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 01 April 2026
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (44) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Brook Court.

Awards / Recognitions (121)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Brook Court.

Meet the Team (1)

Emma Metzger-Minns
Emma Metzger-MinnsJob Title:Home Manager

I enjoy being part of the team and working shoulder to shoulder with colleagues to face whatever the day may bring. Taking a hands-on approach means I can stay in touch with residents and find out how they are feeling – they are, of course, the most important people here.

I feel incredibly proud of what we do here, seeing residents enjoying their time at Brook Court. I was thrilled to have received five nominations for Deputy Manager of the Year when I was in that role; it meant so much to me.

I make a point of being available to residents, their relatives and colleagues. I enjoy being able to offer support and guidance where I can, but I also recognise how important it is to continue learning.

I decided to join Care UK because of its reputation. I have worked for other healthcare providers, and in my opinion, Care UK is by far the best.

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