Brook Court

37-38 Oldnall Road, Kidderminster DY10 3HN
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9.9 96 Reviews
  • Brook Court, Kidderminster
Brook Court is a purpose-built Care UK home in Kidderminster. The highly trained team delivers a wide range of person-centred care, including residential, dementia and nursing care, as well as short-term respite care and sensitive end-of-life care.

At Brook Court, you will find superbly decorated interiors and attractive gardens. Residents can enjoy a host of luxury facilities, including a cinema, a hair and beauty salon and a welcoming coffee shop.

The friendly team is fully trained to provide excellent, person-centred care. They get to know each resident and put together a tailored care plan to suit their unique needs. They also plan a busy activities programme to ensure residents lead a fulfilling, independent and enjoyable life.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1621
  • Self-Funded Residential Dementia Care: from £1711
  • Self-Funded Nursing Care: from £1861
  • RESPITE Self-Funded Residential Care: from £1831
  • RESPITE Self-Funded Residential Dementia Care: from £1921
  • RESPITE Self-Funded Nursing Care: from £2071

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Brook Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Shirley Summerbell (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (67)
  • Single Rooms with Ensuite Wet Room (67)

Parking

  • Parking on-site

Brook Court Reviews (96)

Total of 96, showing 81-96
9.9

Brook Court has a Review Score of 9.9 (9.861) out of 10, based on 16 reviews in the last 2 years. Over all time Brook Court has 96 reviews.

Overall Experience

  • 80
  • 13
  • 2
  • 0
  • 1

Date Published

96
9
11
16
80

Review from David W (Son of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very well cared for and is happy and content with her life in the home. There is a strong ethos of respect and dignity for the residents which make visiting very relaxing and pleasurable. There is an activities manager who organises a programme of events which provides mental stimulation to the
residents.

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Review from C P (Son-in-law of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent, welcoming, friendly. I cannot criticise the care. The facilities are brilliant. There is a coffee shop, the rooms are amazing, the best in the district.

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Review from P T (Daughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Brook Court since June 2015. In all of this time, he has been cared for extremely well. All of your carers show such compassion to all the residents and nothing is too much trouble for them. Nursing staff are first class. The staff in all departments are all very helpful
and do an excellent job. I visit my father every day and I know when I go home, that I don't have to worry about him as he is in excellent hands.

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Review from J B (Stepdaughter of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff. Very caring and considerate of patients and friends/relatives. Outstanding looking home.

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Review from Susan N (Stepdaughter of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the level of care my stepdad has received and would recommend it to other people.

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Review from Angela B (Stepdaughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are really nice and are so good with the residents. They are also good with the visitors especially at the end of the life care.

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Review from Joan L (Stepdaughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service from all the staff there, very friendly and we are made to feel welcomed at all times.

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Review from Lorraine B (Stepdaughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the level of care and how considerate to family and friends. Staff friendly and cheerful.

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Review from Catherine F (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean and tidy home in all areas.
Varied menu.
Friendly staff.
Excellent nursing care.
Thorough.
Great attention to detail.
Great facilities.

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Review from Kay (Resident) published on 17 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having visited friends in many care homes, I had great misgivings and was very apprehensive about becoming a short-term user after hospitalisation. Brook Court was a very pleasant surprise - in fact, I actually enjoyed my one-month stay! Overlooking a golf course it resembles a smart hotel with attractive
garden areas. It has good facilities including a coffee shop for meeting friends; cinema: comfortable lounges with armchairs grouped around small tables creating a ‘homely’ atmosphere – no question of residents sitting in a circle watching television all day long! I very much appreciated such independence. The dining rooms resemble restaurants - meals were excellent with a choice large enough to satisfy all users. I had a lovely room with ensuite facilities and a magnificent view. The staff were charming and professional and did their utmost to make my stay agreeable. I wish to thank them all for their kindness, care and support during my ‘holiday’ at Brook Court.

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Review from M G (Son of Resident) published on 17 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whilst care for older people is quite costly, with both my mother and father in the same care home at a cost of 100k a year.
Mother has just passed away and the care shown to us by the home has been excellent in her passing.
Staffing levels are sometimes at their limit with agency staff often needed
We
visit my father every day at present, when we are not there we know he is cared for well, although due to the staff levels all the residents want is someone to talk to.

Reply from Samantha Debenham, Marketing Support Administrator at Brook Court

We are grateful for your constructive feedback and are delighted with the positive comments and scores for the care and support we provide. We use a dependency tool to ensure staffing levels are safe and appropriate for all residents in Brook Court, which is reviewed regularly. We are also pleased to confirm that all our care vacancies have now been filled and we are currently using minimal care agency staff. Your feedback is important to us and we thank you for taking the time to share your views.

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Review from John M (Husband of Resident) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was admitted to Brook Court in February 2016. She had dementia with short-term memory loss, was unable to dress or feed herself. She qualified for continuous nursing care and admitted on an end of life. She quietly passed away in October 2016.
Brook Court was purpose built some three years
ago, all rooms are of a good size, well furnished with ensuites. They are regularly cleaned and there is a good laundry service.
Whilst these are points to consider more important is the quality of the staff and care provided. At all times my wife was treated with kindness and excellent nursing care. Carers respected and interacted with her.
I could not have found a nicer place for her to end her days.

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Review from Victoria J (Wife of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband died on June 17th. He had been in the home for 2 years and 8 months. The 1st year was excellent. Carers had time to talk to residents and were happy to do their duties. Over the rest of the time as the home filled up, there were not enough staff and they were often so stretched and tired
- I felt very sorry for them. The coffee shop was a good idea but was closed quite often because of lack of staff - The last weeks of my husband's life were very good with caring sisters and all the staff making our family welcome to make a peaceful end.

Reply from Samantha Debenham, Marketing Support Administrator at Brook Court

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback. We have recently reviewed our staffing levels and since our occupancy has grown we have put in additional support, particularly around busier periods. We would also like to assure you that our coffee shop is open every day to residents and visitors. There may be times when our hostess is unavailable to serve you directly; however, visitors are very welcome to help themselves to refreshments. We hope that this has addressed your concerns but if you do have any further feedback the home manager will be happy to discuss it with you in person.

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Review from Andrew C (Son of Resident) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother went as a resident to Brook Court after a period in hospital having broken her hip and was unable to care for herself at home. She suffered from dementia and had suffered from expressive dysphasia that resulted in her loss of speech (over two years before entering Brook Court) Mum enjoyed
her time at Brook Court. The nursing staff were very helpful and dealt with her medical needs, particularly in two incidence where she fell and needed hospital attention. The carers were kind, sympathetic to her needs and very attentive, particularly in ensuring they understand her condition and ways to communicate. They kept me fully informed of any problems in mum's care requirements, as well as providing a safe, friendly and professional setting.

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Review from Elaine C (Daughter of Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The personal care my mum received was, at all times, exemplary and she was treated with dignity and respect at all times. I cannot praise care staff highly enough and the end of life care was superb. They do a very difficult job and are frequently understaffed but were always most obliging. Food quality
in the year mum was there has varied enormously, but I never felt it reflected adequately the high fees paid. Sometimes it was downright poor and it was never of a high enough quality.

Reply from Samantha Debenham, Marketing Support Administrator at Brook Court

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback and I understand that the care home manager at the home has been in touch with you and responded to the concerns you have raised.

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Review from Ian L (Friend of Resident) published on 20 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been visiting our close friend for nearly two years and have always been so impressed by the courtesy, kindness and even more so the patience and understanding that the staff exhibit in what is never an easy set of circumstances and frequently very taxing ones.
The other significant factor
that we notice is the total cleanliness and tidiness of the home which never falls below this high standard.
In the ever increasing age levels in this country the need for such a high quality of service will surely be so important and equally hopefully valued.

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Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for Brook Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.861 for Brook Court is calculated as follows: ( (162 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 187 Ratings = 4.861

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brook Court is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (98)

Meet the Team (1)

Shirley

Shirley Summerbell

Job Title: Home Manager

I started my career as a Peripatetic Home Manager, working across the UK, making sure care homes met the regulator's standards.


I joined Care UK in 2016 because I felt it would be a supportive and rewarding company to be a part of and I was correct.


I’ve seen the high standard of care for residents and great teams. Everyone is very committed to ensuring that every resident is happy and cared for. There’s always a lot to do in my role, but by far my favourite part of the day is when I walk around the home, checking everything is okay, and chatting with residents, relatives and my team.


I enjoy getting to know the residents and welcoming new people into the home.

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