Barchester Lancaster Grange Care Home

Cross Lane, Fernwood, Newark-on-Trent NG24 3NH

Barchester Lancaster Grange Care Home, Newark-on-Trent, Nottinghamshire
Barchester Lancaster Grange Care Home, Newark-on-Trent, Nottinghamshire
Barchester Lancaster Grange Care Home, Newark-on-Trent, Nottinghamshire

Barchester Lancaster Grange Care Home makes the most of pleasant grounds and a versatile, purpose-built interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

Group: Barchester Healthcare Ltd

Person in charge: Mungwaluku Mupatu (General Manager)

Local Authority / Social Services: Nottinghamshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Barchester Lancaster Grange Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 12 Feb 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

9.6 Barchester Lancaster Grange Care Home has a Review Score of 9.6 (9.637)

The Review Score of 9.6 (maximum of 10) for Barchester Lancaster Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for Barchester Lancaster Grange Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 19 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.637 for Barchester Lancaster Grange Care Home is calculated as follows: ( (219 Excellents x 5) + (75 Goods x 4) + (13 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 311 Ratings = 4.637

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Barchester Lancaster Grange Care Home is based on 19 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 19 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    19
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Lancaster Grange Care Home?

  • Extremely LIKELY
    22
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Lancaster Grange Care Home

  • Daughter of Resident/Service User
    15
  • Daughter-in-law of Resident/Service User
    2
  • Resident / Service User
    2
  • Friend of Resident/Service User
    1
  • Guardian of Resident/Service User
    1
  • more

A house fire on the 27th of December meant I need to find a safe and comfortable place for my 94-year-old father. Lancaster Grange went out of their way to take him in, for which I will always be grateful! It is beautiful to look at and very comfortable, lots of activities if wanted. Food is 5*! On the downside, in the week my dad was there he was not offered a shower or shaved (or helped to shave) so I feel the personal care is lacking.

How likely would you be to recommend Barchester Lancaster Grange Care Home? Unlikely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Poor

Cleanliness: Excellent

Treated with Dignity: Poor

Food & Drink: Excellent

Staff: Satisfactory

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Poor

mupatu mungwaluku, General Manager at Barchester Lancaster Grange Care Home responded to this review on 16 Jan 2018:

Thank you very much for taking time to complete the review. Staff at Lancaster Grange are trained to provide dignified and person-centred care to the residents and I'm really sorry to learn about some aspects of your father's care that you were not pleased with. We will review these concerns with staff who supported your father during the week he spent with us and draw lessons as necessary.

A lovely environment with attentive carers who are also professional. It's clean, light and airy, the food is good and the activity programme and coordinators are great.

How likely would you be to recommend Barchester Lancaster Grange Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Satisfactory

Tracy Johnston, Regional Director at Barchester Lancaster Grange Care Home responded to this review on 20 Dec 2017:

Many thanks for taking the time to review our home on Carehome.co.uk - we appreciated your feedback.

Mum has been in Lancaster Grange most of this year and has settled in very well, mainly due to the caring nature of all the staff. Everyone is really kind.

The activities programme is outstanding. I cannot praise the activity staff enough. There is always stimulation. The food is good, if a little uninteresting to a younger palate but mum enjoys it.

We would like mum to have more assistance with bathing (she is resisting this) but the staff are working on it.

We would like the management to be more visible.
Overall, we are very happy with the home.

How likely would you be to recommend Barchester Lancaster Grange Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Brent Grantham - Rae, Home Administrator at Barchester Lancaster Grange Care Home responded to this review on 05 Dec 2017:

Many thanks for you lovely review, we take much pride in our Activities within the home.

Very good care given. Activities excellent. Always a happy atmosphere. My mum is very well looked after.

How likely would you be to recommend Barchester Lancaster Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Brent Grantham - Rae, Home Administrator at Barchester Lancaster Grange Care Home responded to this review on 04 Dec 2017:

Many thanks for your lovely review.

Good location, ample parking facilities. Great home with excellent care facilities.

Hope that I will enjoy these facilities in the future.

How likely would you be to recommend Barchester Lancaster Grange Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Brent Grantham - Rae, Home Administrator at Barchester Lancaster Grange Care Home responded to this review on 01 Dec 2017:

Many thanks for your kind review.

Good care. Very enthusiastic activities organiser. Good food.

How likely would you be to recommend Barchester Lancaster Grange Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Brent Grantham - Rae, Home Administrator at Barchester Lancaster Grange Care Home responded to this review on 30 Nov 2017:

Many thanks for your kind review. We do pride ourselves on our excellent Activities at Lancaster Grange.

Overall the standards of care and facilities are excellent but communication with families is considered poor.

How likely would you be to recommend Barchester Lancaster Grange Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Brent Grantham - Rae, Home Administrator at Barchester Lancaster Grange Care Home responded to this review on 20 Sep 2017:

Many thanks for your kind review. We do endeavour to communicate fully with families at all times. We have an email list of all relatives and any communication including our weekly Activity Sheets are emailed every week.

The building and facilities are fairly new and so very good and spacious. The gardens are also a welcome facility. The attention and care varies according to the staff on duty. Some are dedicated carers who are very sympathetic to residents' needs, others seem as if they are just doing a job without considering the feelings of the resident. Much also depends on the number on duty. Often response to the resident's call is delayed, indicating a shortage of staff.

How likely would you be to recommend Barchester Lancaster Grange Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Satisfactory

Mupatu Mungwaluku, General Manager at Barchester Lancaster Grange Care Home responded to this review on 29 Sep 2017:

Thank you for taking time to complete this review. Our staffing numbers are based on a dependency tool that takes into account residents' level of needs. Our company values are based on treating residents as individuals with a high level of empathy, dignity and respect. This is reflected in the training that all our staff have to undergo prior to working in the home with regular updates thereafter.
Please make use of our open door policy to report any concerns you may have in relation to care to myself or any senior staff on duty whenever you visit the home.

The atmosphere of the home is very warm and the staff are very good and caring. Activities continue to improve.

I am concerned that the medical staff do not communicate and there is a 'welfare' rather than a 'solve' approach to issues. For example, my mother has a lot of ear wax with increasing deafness (which contributes to the deterioration in dementia). Despite numerous requests to get someone to syringe her ears, nothing has been done. Why the reluctance to get this sorted?

Also, her left-hand remains clenched rendering her disabled, which affects her ability to eat. No attempt has been made to massage the hand and get the fingers moving and when I last looked, Mum seemed to have a fungal nail infection. Very frustrating.

My mother needs assistance, encouragement and time to eat, which she does not get. It seems to be easier for staff to give her small portions rather than help her to eat a proper meal.

Evenings are very dull and staffing levels at weekends remain low.

How likely would you be to recommend Barchester Lancaster Grange Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Poor

Mupatu Mungwaluku, General Manager at Barchester Lancaster Grange Care Home responded to this review on 29 Sep 2017:

Thank you very much for taking time to complete this review.
I have reviewed your mother's care and am satisfied that staff have delivered the level of care that they have been allowed to. We have recently recruited a new member of staff on the activities team to support the coordinator. We have on-going reviews of our rota with staffing levels even across the week. We have got an open door policy where you are welcome to discuss any areas of concern with regards to your mother 's care whenever you visit the home.
Please feel free to come in to discuss any concerns at your next visit.

Lancaster Grange is a modern, warm, spotlessly clean and well run Care Home. Visitors as well as the residents are made to feel welcome and are encouraged to take part in all the day to day activities. The care staff are considerate and extremely friendly and take time to get to know and listen to the resident's concerns. The most amazing thing that I have noticed is that the staff, from top to bottom, appear to have no issues with each other and get on very well indeed.

How likely would you be to recommend Barchester Lancaster Grange Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Brent Grantham - Rae, Home Administrator at Barchester Lancaster Grange Care Home responded to this review on 11 Sep 2017:

Many thanks for your wonderful review.

It is always a pleasure to visit and to be well received by the staff on duty. I am happy to introduce friends /others to Lancaster Grange, our Methodist Church visitors are very impressed with the facilities. Keep up the excellent standards. we wish you every blessing in all your caring.

How likely would you be to recommend Barchester Lancaster Grange Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Brent Grantham - Rae, Home Administrator at Barchester Lancaster Grange Care Home responded to this review on 11 Sep 2017:

Many thanks for your wonderful review.

My mum has settled really well at Lancaster Grange Care Home. Her opinions are sought and acted upon at the resident's meetings. She receives excellent personal care and is always treated with dignity and respect. The home is immaculate, the staff caring, friendly and welcoming. They offer a wide variety of daily activities, entertainment and trips out and families are actively encouraged to participate.

How likely would you be to recommend Barchester Lancaster Grange Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Brent Grantham - Rae, Home Administrator at Barchester Lancaster Grange Care Home responded to this review on 11 Sep 2017:

Many thanks for your excellent review.

My mum is very happy here and is extremely well looked after. The staff are all kind and caring.
Mum is sometimes up late but she is always looked after and given her breakfast.
My only concern is sometimes at weekends no one answers the telephone when I ring to see how Mum is.

How likely would you be to recommend Barchester Lancaster Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was a resident in Lancaster Grange Care Home from November 2015 until she died in December 2016. In our experience, the care staff were excellent and tried their hardest to meet the challenging needs of residents with dementia and health care needs. They were lovely with mum, and we were especially impressed with end of life management. All the staff involved made every effort to ensure that she was comfortable, pain-free, and attended at all times. We were also very appreciative of the kindness extended to the family during this very difficult time.

The environment at Lancaster Grange is very good. Always clean and always a friendly welcome from the receptionists, management and all tiers of staff.

How likely would you be to recommend Barchester Lancaster Grange Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The home is like a 5-star hotel! The staff were excellent and my mother in law was treated with dignity, nothing was too much trouble. Cleanliness excellent. Food and drink also top class. The facilities ie hairdresser, podiatry and activities daily were a real bonus. The rooms were of a high class also. Cannot fault anything. Also, must mention what a great management team they have. A huge thank you to all concerned.

How likely would you be to recommend Barchester Lancaster Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On having to place our elderly parent into a home, we were pleasantly surprised at the homely feeling you get when you walk in. She had taken to living here better than we first thought as she was not willing to be put in any home at all. After being here only a short time we can see a difference in her. She has not asked to come home once.

How likely would you be to recommend Barchester Lancaster Grange Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

This is the second time my mother-in-law has been to Lancaster Grange Care Home for respite care. The staff are all very hard working nothing is too much trouble, they are all polite, friendly and always around to help, they have excellent facilities for all. Food is amazing and well presented. It is run very well, it is like my mother-in-law is staying in a hotel, fantastic rooms.

How likely would you be to recommend Barchester Lancaster Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Tracy Johnston, Manager at Barchester Lancaster Grange Care Home responded to this review on 13 Jun 2017:

Many thanks for your review and time spent to complete this for the home.

Everyone is extremely friendly and helpful.
Nothing is too much trouble.
Mum came with reservations but is thoroughly enjoying her time here.
Activities are well organised and everyone who wants to be is included but without pressure to do so.
All facilities are clean and well looked after.

How likely would you be to recommend Barchester Lancaster Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am always impressed when I go to visit my dad - the staff are extremely friendly and kind and seem to have a genuine relationship and affection for him. A few members of staff go out of their way, in my opinion, to find out more about my dad to then have stimulating conversations etc with him. It's a lovely, comfortable friendly environment.

How likely would you be to recommend Barchester Lancaster Grange Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Clean, friendly and a nice experience. Dining room well set out and good food. Staff are caring and always have time. Would recommend.

How likely would you be to recommend Barchester Lancaster Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It took my father a while to get used to being in this home, but I can honestly say once he had settled in he was treated very well. The staff are very good and although my father never wanted to go into a home, once he had been there for a while he never wanted to go home again. The looked after him from leaving hospital until he passed away, and although there are a few small things I complained about whilst he was there, I know now that he was in the best place for him and his condition.
I would definitely recommend Lancaster Grange, initially it seems expensive, but when you compare with what else is available and the level of care they offer and they excellent care staff they have then I think there is nowhere better in the area.

How likely would you be to recommend Barchester Lancaster Grange Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Am a resident in this care home. This company has care homes all over. The manager helped me get to my grandson's wedding in Ipswich and organised for me to have this special day by organising for me to go to another Barchester home for a few days. I travelled in the minibus with a driver and carer and they collected me for returning also. This day was so special to me but they sorted it for me and I had an amazing time. If I had missed this day I would have been very sad but they made it happen and it was a smooth and stress free time.

How likely would you be to recommend Barchester Lancaster Grange Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband came here for respite care after an accident left him in a wheelchair and unable to come back to our home until adaptations had been done.
He had a great time at Lancaster Grange and was looked after so well. In fact I don't think he really wanted to come home!
The place is beautiful and the food is lovely but what stood out for us is the staff. Always smiling and very welcoming.
I saw the way they were with the elderly residents when they don't realise your watching and they have so much love and compassion for everyone. It's like one big family. Thank you for looking after us all the past two months. We will miss you! Xxx

How likely would you be to recommend Barchester Lancaster Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Fantastic would highly recommend all the staff are brilliant always willing to help always very polite, rooms are brilliant size, food fantastic, all the residents are really friendly. Chef always willing to cater for you if you don't want what's on the menu.

How likely would you be to recommend Barchester Lancaster Grange Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is an outstanding care home. The care home manager and all her team work so hard to make life as good as it can be for my friend and all the residents around. The manager is there long hours sometimes and always visits the residents. The gardens are divine and the walk around the outside is lovely and it's even safe.
The home is welcoming and as soon as you step in you can feel the warmth and welcome. It's sad when you hear people moan sometimes about things in life but these residents are so well cared for and good amounts of staff are around 7 days a week.
I have had the experience of other care settings but this is the best around this area for sure. Highly recommended and has en-suite shower rooms. There are activities and even when my friend didn't want to attend the crowds, they got a one to one provision from care people or activities. Also the manager is visible and think it's fabulous that's she will help where needed and is many times out in the areas of living.

How likely would you be to recommend Barchester Lancaster Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I love this care home. The new manager has really brought life to the home over the past couple of months. She visits my sister on a daily basis if not more. Her door is open and very approachable and supportive to us as a family. You can tell she is caring and passionate and nothing is too much trouble for her and we know it must be busy running a care home. The staff seem a lot more happy so we are happy. The home is immaculate. It's like a five star hotel. There is a mini bus at the home and they go out regularly. The cafe area downstairs is homely where people get together for various things-chat, exercise class, crafts and so on.

How likely would you be to recommend Barchester Lancaster Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Mungwaluku

Mungwaluku Mupatu

Job Title: General Manager

Joined: 2017

Description:

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Brent

Brent Grantham - Rae

Job Title: Home Administrator

Joined: 2015

Description:

Brent Started with the company at the end of February 2015 working at one of our sister homes Tennyson Wharf in Lincoln and joined as Community Advisor/ Administrator. Brent moved to Lancaster Grange in January 2016 to take up the role as Home Administrator and comes from a Finance and Customer Services background. At Lancaster Grange we are lucky enough to be able to offer a range of solutions from Respite Care to Permanent, in a care home with 24 hour nursing and dementia care provided. Throughout this journey Brent is here to offer both guidance and support in a friendly and approachable manner.

He originally trained at a prestigious Performing Arts School in London as a dancer and spent many years teaching and choreographing until two serious spinal operations sadly ended that career. In his spare time he enjoys listening to varied music and spending time with his partner and two Labrador dogs.

Daniel

Daniel Brett

Job Title: Head Chef

Joined: 2013

Description:

Dan has been part of the team at Lancaster Grange since we opened, and very quickly showed his style and expertise with food, which resulted in him being promoted to Head Chef. Since his promotion, visitors to the home have complimented it on its cuisine, with many returning to sample the canapés and cakes that we have now developed a reputation for!

Having worked previously in hotels and restaurants, this is Dan's first experience in the care sector; the fresh ingredients used and the standard of food expected was a pleasant surprise to him.

His interests include making furniture, interior design and, as you would expect... baking!

Nick

Nick Allen

Job Title: Head of Maintenance

Description:

Nikki

Nikki Hade

Job Title: Head Housekeeper

Joined: 2013

Description:

Nikki has been a housekeeper for three years and a head housekeeper for two. She joined the team in June 2013, so has seen the home completed, playing a significant part in the ‘fit out’ and preparations for our VIP opening. Nikki has elevated her department to a centre of excellence, training new housekeeping recruits for our region in Barchester. Her lovely family join in many of our social events as part of the Lancaster Grange family, which consists of residents, relatives and staff with their own families. Nikki has unbelievably just become a grandmother for the 4th time!

Jenny

Jenny Crowden

Job Title: 2nd Chef

Joined: 2015

Description:

Charlotte

Charlotte Widdison

Job Title: Activities Coordinator

Description:

Simon

Simon Hull

Job Title: Gardener

Description:

Alison

Alison Synnott

Job Title: Admin Assistant / Receptionist

Joined: 2016

Description:

Sarah

Sarah Pitchfork

Job Title: Admin Assistant / Receptionist

Joined: 2016

Description:

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Lancaster Grange Care Home