Barchester Lancaster Grange Care Home

Cross Lane, Fernwood, Newark-on-Trent NG24 3NH
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9.8 133 Reviews
  • Barchester Lancaster Grange Care Home, Newark-on-Trent
Barchester Lancaster Grange Care Home makes the most of pleasant grounds and a versatile, purpose-built interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.
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Care Provided by Barchester Lancaster Grange Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1628

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Lancaster Grange Care Home to find out the exact price for your requirements.

Contact Barchester Lancaster Grange Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Lancaster Grange Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Charles Sadler (Senior General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Barchester Lancaster Grange Care Home Reviews (133)

9.8

Barchester Lancaster Grange Care Home has a Review Score of 9.8 (9.794) out of 10, based on 18 reviews in the last 2 years.
Over all time Barchester Lancaster Grange Care Home has 133 reviews.

Overall Experience
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  • 27
  • 4
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Date Published
  • 133
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Reviewer Connection to Barchester Lancaster Grange Care Home
  • 53
  • 17
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  • 8
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  • 5
  • 5
  • 5
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  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 133, showing 61-80
Review from Tammy O (Daughter of Resident) published on 8 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and carers are always very helpful and pleasant. They appear to genuinely care for the residents and nothing is too much trouble. All are very friendly and cheerful.
Reply from Lancaster Grange, Home Administrator at Barchester Lancaster Grange Care Home

Thank you for very much for your kind words.

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Review from Joanna M (Daughter of Resident) published on 5 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad was moved to Lancaster Grange when his previous home closed its nursing unit. We were initially apprehensive about how Dad would settle, as we were unable to visit in person due to Covid. However, our minds were soon put at rest. The staff are wonderful and Dad came out of his shell very quickly.
He is thriving at Lancaster Grange, and we couldn't be happier about his move.
Reply from Rebecca Hall, General Manager at Barchester Lancaster Grange Care Home

Thank you very much for your kind review. I will ensure the comments are fed back to the team.

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Review from Hayley P (Granddaughter of Resident) published on 5 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are doing a fabulous job during this difficult time of lockdown. We regularly follow the postings on FaceBook of all the activities they are doing and they are keeping the residents busy and occupied. The visiting suite is a great idea and works very well. We have used it a few times and it
is an invaluable lifeline for safely seeing our relative.
Reply from Rebecca Hall, General Manager at Barchester Lancaster Grange Care Home

Thank you very much for your kind review. I will ensure the comments are fed back to the team.

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Review from K C (Daughter of Resident) published on 4 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This review relates to every visit we had here at Lancaster Grange. Mum is always happy and contented, she's always dressed well, hair and nails done. These things are very important to mum. Always a warm welcome by all the staff, food is good and varied. The activities are varied and tailored to residents
capabilities and likes. When we were allowed in the home to visit we were able to join in fantastic, to sum up. I could write so much more.
Reply from Rebecca Hall, General Manager at Barchester Lancaster Grange Care Home

Thank you very much for your kind review. I will ensure the comments are fed back to the team.

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Review from Becky A (Granddaughter of Resident) published on 4 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a very warm, friendly and welcoming greeting by the staff, they are always so kind and caring with my grandma during our visits, especially when she gets a little confused with dementia. The activities are always so interactive and well planned and excellent. It is great to see what they do on
Facebook. I couldn't have asked for a better place for grandma to be during a pandemic she is safe and cared for.
Reply from Rebecca Hall, General Manager at Barchester Lancaster Grange Care Home

Thank you very much for your kind review. I will ensure the comments are fed back to the team.

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Review from A R (Daughter of Resident) published on 2 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has recently moved to Lancaster Grange. It is a wonderful place and I would recommend it to anyone. The activities and care are excellent.
Reply from Suneil Johal, Customer Relationship Manager at Barchester Lancaster Grange Care Home

Thank you for your kind words. Much appreciated. I am glad your Mum is happy. We always try and go over and beyond for our residents.

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Review from Kingsley T (Nephew of Resident) published on 29 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited my uncle here and the home is in great standard, always well maintained and gardens are well looked after. The staff are very friendly.
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Review from C J (Daughter of Resident) published on 22 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During these uncertain times, I have felt reassures that my mum is well cared for. The staff always seem to treat her with care and kindness.
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Review from M M (Resident) published on 2 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience is very agreeable. Staff are helpful and sympathetic. I am interested in activities eg painting, crafting and any kind of creative work. I enjoy reading and poetry and find the library adequate. I am pleased that I have been allowed to make a cup of tea when I choose. The food is either
very good eg midday meals, every meal has poor choice.
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Review from Richard (Son of Resident) published on 30 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been looked after very well by the General Manager who has always been willing to talk to us and help us as mum and dad have transitioned from home to residential care home living. It's early days yet to give a full appraisal of Lancaster Grange but from what we have seen so far we are are
more than happy with mum and dad's choice of care home.
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Review from Christopher G (Son of Resident) published on 21 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent home, clean and tidy. Staff helpful and always polite. Food is always fresh and hot. Always someone available to assist with any problem which may occur. Overall ten out of ten.
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Review from Carol R (Daughter of Resident) published on 2 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful staff, caring, and understanding. Cannot recommend this home highly enough. Thank you for taking good care of my mother.
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Review from Hari M (Great-grandson of Resident) published on 16 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I really loved the home and my father chose this place due to the level of care and attention to detail.


I cannot fault the staff and the facilities, they are so clean and tidy. It feels like a hotel rather than a care home.


Keep up the good work.

Reply from Suneil Johal, Customer Relationship Manager at Barchester Lancaster Grange Care Home

Thank you for you kind words. The team at Lancaster will always go that extra mile to provide the highest standards of care.

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Review from Kevin W (Son of Resident) published on 19 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Lancaster Grange a few weeks ago, during the Covid-19 pandemic. This made the transition from independent living to the care home more difficult and worrying for the family. However, the team at Lancaster Grange has been exceptional from day one. Mum has settled in far better than
I could ever have hoped and this is largely due to the care and compassion that all the team have shown. The room is very well equipped and kept in good order. There is a large choice of excellent food at meal time, including cake that they enjoy between meals. There is no chance of Mum becoming bored, as the 'activities team' do an amazing job of providing numerous activities. My mum has always been a crafter and the team have ensured that she has continued to craft. There is singing, bingo, gardening and baking as well as many more activities to be enjoyed. Mum has embraced the next chapter and this is largely due to the whole team at Lancaster Grange. Many thanks to you all.
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Review from F O (Stepson of Resident) published on 6 July 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
There appears to be some sort of ongoing managerial problem resulting in 7 or more managers over the last 18 months. This is discontinuity has led to poor communication and disorganisation. On the plus side, the activities coordinator was excellent. The care workers also deserve credit, especially in
these difficult times.
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Review from Kath (Friend of Resident) published on 18 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Myself and my friend are a friend of a resident and have been involved on quiz nights and most recently their cruise ship themed lunch. Our friend has enjoyed us visiting and thanks to the Head of Activities for including us. Our friend has asked that we let the Head of Activities know when we are
able to go, so that she can be told.
It was a well-planned event and a lot of thought has gone into it by the Head of Activities and the staff who help her. Well done to them.
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Review from Iain B (Son of Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although sadly mums stay at Lancaster Grange was brief, we cannot praise highly enough the support and care we got over that time. All offers of support were genuinely caring and we are glad that mum spent her final days here.
Thank you to everyone who supported us - you are a credit to the company.
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Review from C G (Daughter-in-law of Resident) published on 10 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent home with amazing staff, nothing is too much trouble, always willing to help and offer advice, offering a wide range of menus at mealtimes, total inclusion in activities. So pleased we chose Lancaster Grange for Mum's respite stay.
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Review from E E (Respite Resident) assisted by family/friend published on 9 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have enjoyed the week here (respite care).
I enjoyed the trips out. The food has been excellent.
Caring, friendly and very professional staff.
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Review from G L (Son of Resident) published on 14 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding care. Great management and facilities, including activities.
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Current Review Score: 9.8 (9.794)

Overview of Review Score

The Review Score of 9.8 (9.794) out of 10 for Barchester Lancaster Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.794 for Barchester Lancaster Grange Care Home is calculated as follows: ( (172 Excellents x 5) + (40 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 214 Ratings = 4.794
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Lancaster Grange Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 May 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Charles

Charles Sadler

Job Title: General Manager Joined: 2018

Hi, my name is Charles, and I am the General Manager here.


I have worked for Barchester since 2018. I have recently relocated from Wokingham with my wife and 3 children. Family and people are important to me and I have worked in healthcare since 1998, initially with the NHS, before moving to roles on a regional level with various learning disability charities, and more recently, other elderly care providers.


I think very highly of Barchester, and I have always admired our robust, organised and well-managed company, and have added Lancaster Grange's and my family feel to make our wonderful home a well-rounded environment.


You will struggle to find a more open and inclusive place for the most important people in all our lives to receive the care they deserve.


I look forward to welcoming you to our home.

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