Barchester Lancaster Grange Care Home

Cross Lane, Fernwood, Newark-on-Trent NG24 3NH
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9.8 133 Reviews
  • Barchester Lancaster Grange Care Home, Newark-on-Trent
Barchester Lancaster Grange Care Home makes the most of pleasant grounds and a versatile, purpose-built interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1628

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Lancaster Grange Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Charles Sadler (Senior General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Barchester Lancaster Grange Care Home Reviews (133)

Total of 133, showing 81-100
9.8

Barchester Lancaster Grange Care Home has a Review Score of 9.8 (9.794) out of 10, based on 18 reviews in the last 2 years. Over all time Barchester Lancaster Grange Care Home has 133 reviews.

Overall Experience

  • 101
  • 27
  • 4
  • 1
  • 0

Date Published

133
8
10
18
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Review from Helen B (Regular Volunteer) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I regularly visit Lancaster Grange as a volunteer with my Pets as Therapy (PAT) dog. All the staff from management down are extremely welcoming and friendly.
The resident's rooms and facilities are wonderful and the residents are provided with a homely environment with lots of activities regularly
provided.

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Review from Jackie P (Daughter-in-law of Resident) published on 21 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law had been in Lancaster Grange for the last 3 years. Sadly she passed away on Monday 4 November 2019 aged 92. During her stay, she was very well looked after and nothing was to much trouble for the staff. The care she was given right up to her passing was excellent and she enjoyed her
time in her last few years living at Lancaster Grange and loved the food. She seemed very happy and settled would have her hair and nails done most weeks and when she was well enough, loved to go to the cafe for the activities and meet up with the residents. We, as a family, could not have asked for any better care and we thank you all.

Reply from Colleen Bennett, General Manager at Barchester Lancaster Grange Care Home

Thank you very much for your review. It was our pleasure to look after your mother-in-law. She is greatly missed.

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Review from J H (Resident) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very comfortable in my room - meals are eaten in the dining room and I like to meet other people I know. I have always been a walker and was a county hockey player (Yorkshire in my youth).
My home is now on the South Coast - very different from Yorkshire - but sunshine in my old age.

Reply from Adam Moore, Operations Manager at Barchester Lancaster Grange Care Home

Thank you for your review. We are pleased you enjoy living at Lancaster Grange.

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Review from Barrie D (Son of Resident) published on 27 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum entered Lancaster Grange in July 2018 following a short stay in another care home. Lancaster Grange had a warm and welcoming feel from the start and mum settled in very quickly. At that time I found the manager and almost all staff to be excellent, sadly over the last year overall standards
have deteriorated, brought about by numerous changes in management and subsequent lack of leadership. This resulted in the CQC issuing a very bad report on Lancaster Grange. I have taken every opportunity during August to speak with staff about their feelings on the recent CQC report and what they see is happening to address the issues highlighted in the report. I am pleased to say the corner seems to have been turned, staff seem to hold the new manager and his style of leadership in high regard. All staff now seem much happier and dedicated to returning Lancaster Grange to its former good rating.

Reply from Adam Moore, Operations Manager at Barchester Lancaster Grange Care Home

Thank you for your feedback. We are pleased to hear that the home continues to move forward and that you have noticed the improvements in the home. Thank you for your support to the home and the staff.

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Review from Susan M (Daughter of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in Lancaster Grange for a few months and in that time, was treated extremely well. The staff went above and beyond and always listened to my concerns. I have made many friends in such a short time and will cherish the kindness given to us but of course, the respect they gave to Dad.

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Review from Jennifer C (Daughter of Resident) published on 4 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lancaster Grange has gone through many changes since y father arrived in February. Unfortunately, he arrived just as these changes were taking place. Even so, certain members of staff have really tried hard in making him be as comfortable as he can be. The new manager is trying her very best at uplifting
the home, she has already made a difference, these can be seen in staff training and the extra care that has been provided. I am sure that in a very short time the home will regain the recognition it deserves.

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Review from Carol C (Daughter of Resident) published on 20 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been resident for over a year now. Currently staffing has been cut. This shows in the basic residential care of the residents; beds unmade, no fresh water or filled water jugs, lack of incontinence pads. There appears to be unrest amongst staff, who I would like to say, on the whole, are
excellent, but there are not enough of them. Reason for staff cuts - Brexit! Unbelievable!

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Review from Susan P (Friend of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lot of patience has been shown to my friend in encouraging her to leave her room and socialise. This is now paying off and she is entering into the activities.
I am very pleased with the care shown to her and she has settled very well.

Reply from Brent Grantham-Rae, Administrator at Barchester Lancaster Grange Care Home

Many thanks for your kind review.

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Review from Andrew A (Friend of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been impressed with the activities in progress on my last two visits. The visit by a preschool music group was clearly much appreciated by both the children and the residents. My friend is content and settled.

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Review from Carol B (Daughter of Resident) published on 17 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff welcoming in a pleasant, caring environment. Impressed by food menu and activities offered to residents. When approached, the staff are helpful, however, on some occasions, it is very hard to find any staff around.

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Review from Nigel R (Son of Resident) published on 22 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

On several occasions when we have visited mum she has been distressed. The smell of urine has been overpowering and her clothes have been soaking wet. My mum needs assistance to stand and is unable to use the toilet on her own. We have found the staff caring and friendly but lack of staff has meant
the level of care is not acceptable. We would strongly recommend you review staffing levels.

Reply from Mungwaluku Mupatu, GM at Barchester Lancaster Grange Care Home

Thank you very much for your feedback and I'm sorry that you feel your mother is not receiving a good standard of care. The allocation of staff in the home is based on a live dependency tool that reflects residents care needs. As discussed with yourself following this review, please feel to bring to our attention any other concerns you might have with regards to your mother's care.

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Review from Beryl W (Respite Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ideal location to recover from an operation. Treated with utmost care and consideration throughout my stay. The staff were delightful and every request was treated with empathy courtesy and a smile. My only complaint was the bed. Far too hard for me, my back and catheter needs. An extra 2 mattress were
used but even then I found it hard to get comfortable and really never did get a good nights sleep. Would have stayed longer - except for the bed.
Food - excellent.
Staff - excellent.

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Review from Alison S (Daughter of Resident) published on 28 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely sized room with nice view. Mum was in for respite, and I don't know if that was a factor, but I found it hard to find a senior carer to speak to.

Reply from Brent Grantham-Rae, Administrator at Barchester Lancaster Grange Care Home

Many thanks for your review.

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Review from J B (Wife of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been most helpful and caring. There are many activities and outings including entertainers and performers.
It is most enjoyable to be greeted by all the staff.
Thank you Lancaster Grange Care Home.

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Review from Elaine H (Daughter of Resident) published on 26 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It’s a very nice care home, spacious, light and airy and in attractive grounds. It offers a lot of activities and a nice coffee shop. The only downside to it is the cost, if you make use of all the facilities, then it’s more acceptable but if you don’t it is rather expensive.

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Review from F C (Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My week stay at Lancaster Grange was just as happy as my stay last year. I admire the staff greatly and how they cope with the range of people they care for always willing to give help and assistance when needed.
My family can go on holiday in the knowledge I am happy and safe in the care of people
at Lancaster Grange.

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Review from Jill G (Daughter of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mums review was very good, very pleasing to know how Mum's weight gain has gone up, every question I asked was answered.

Reply from Mungwaluku Mupatu, GM at Barchester Lancaster Grange Care Home

Thanks a lot for providing feedback with regards to your mother's care. We will continue to aim to provide the best care possible for your mother and address any concerns brought to our attention.

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Review from Felicity W (Daughter of Resident) published on 6 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident in the home from March 2015 until July 2017. Mum was very poorly, having spent weeks in hospital, but transformed rapidly as she settled into the home. As a family, we chose Lancaster Grange for the atmosphere and impressive surroundings and were not disappointed. Mum always felt
proud to welcome family and friends to her new home.
Very quickly, we were able to relate to the hard-working staff who treated mum with much kindness and respect. They went over and beyond to enable her to attend the weddings of two grandchildren, one of which was 100 miles away. A full and varied programme of activities was provided including mum's beloved shopping trips!
Her needs were always catered for and never more so than in the final weeks. Mum was treated with considerable dignity as indeed were the family. A couple of weeks after the funeral we were so touched with a thanksgiving service held for mum at the home to remember and share memories of her with the other residents.

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Review from Sally B (Daughter of Resident) published on 30 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very lucky to get Mum a place at Lancaster Grange in July this year. She initially went there for respite but is now staying long term. The care team are dedicated to ensuring the safety and care of each individual resident. The residents are treated with respect and kindness. We particularly
like the ambient homely feel to the home. We visit regularly and witness (and sometimes join in with) the daily activities. The activity team are full of energy and bursting with friendliness and enthusiasm.
The food is varied, plentiful and nourishing.
We have found the management team to be very visible and proactive.
The home is always immaculate and cleaned on a daily basis.
All staff have been helpful, friendly and welcoming.

Reply from Brent Grantham-Rae, Administrator at Barchester Lancaster Grange Care Home

Thank you for your kind review of Lancaster Grange.

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Review from S P (Daughter of Resident) published on 29 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in very well and feels happy, safe and secure. We visit regularly and are always made to feel very welcome by all of the staff from the moment we arrive until we leave, we are treated as part of the extended family. The activities team are excellent and the activities and entertainment
are stimulating, interesting and varied. Mum enjoys joining in with the activities. The Cafe is great for socialising and is the central hub of the home. Mum’s care has been excellent provided by a very friendly, attentive, professional team that Mum trusts. It is obvious during our visits that the whole team take pride in their work; providing dignified care, is clean, well maintained, efficient laundry service and provides tasty/wholesome food. Minor issues have been resolved quickly and professionally. When we call and leave messages the excellent reception team always ensure Mum receives and most importantly understands the message. Mum enjoys her walks in the beautiful gardens.

Reply from Brent Grantham-Rae, Administrator at Barchester Lancaster Grange Care Home

Thank you so much for your lovely review.

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Current Review Score: 9.8 (9.794)

Overview of Review Score

The Review Score of 9.8 (9.794) out of 10 for Barchester Lancaster Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.794 for Barchester Lancaster Grange Care Home is calculated as follows: ( (172 Excellents x 5) + (40 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 214 Ratings = 4.794

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Lancaster Grange Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 May 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (11)

Meet the Team (1)

Charles

Charles Sadler

Job Title: General Manager

Joined: 2018

Hi, my name is Charles, and I am the General Manager here.


I have worked for Barchester since 2018. I have recently relocated from Wokingham with my wife and 3 children. Family and people are important to me and I have worked in healthcare since 1998, initially with the NHS, before moving to roles on a regional level with various learning disability charities, and more recently, other elderly care providers.


I think very highly of Barchester, and I have always admired our robust, organised and well-managed company, and have added Lancaster Grange's and my family feel to make our wonderful home a well-rounded environment.


You will struggle to find a more open and inclusive place for the most important people in all our lives to receive the care they deserve.


I look forward to welcoming you to our home.

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