Barchester Lancaster Grange Care Home

Cross Lane, Fernwood, Newark-on-Trent NG24 3NH
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9.8 133 Reviews
  • Barchester Lancaster Grange Care Home, Newark-on-Trent
Barchester Lancaster Grange Care Home makes the most of pleasant grounds and a versatile, purpose-built interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.
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Care Provided by Barchester Lancaster Grange Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1628

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Lancaster Grange Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Charles Sadler (Senior General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Barchester Lancaster Grange Care Home Reviews (133)

9.8

Barchester Lancaster Grange Care Home has a Review Score of 9.8 (9.794) out of 10, based on 18 reviews in the last 2 years.
Over all time Barchester Lancaster Grange Care Home has 133 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Lancaster Grange Care Home
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  • 5
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Total of 133, showing 101-120
Review from Olivia D (Granddaughter of Resident) published on 24 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandfather came to stay at Lancaster Grange for an 8-week respite, after a hip operation. The care that he received at that time was outstanding. His dignity was always respected and his requests were always met in the most professional manner. Lancaster Grange is a beautiful care Home and is kept
that way in terms of cleanliness and overall presentation. We loved the fact that we could go in to join my Grandfather for lunch where the food was always amazing and we were treated so nicely. His bedroom had a lovely outlook of the garden and he enjoyed spending his time in there, getting some much-needed rest. I have no qualms in recommending Lancaster Grange in the highest regard - the Home served my Grandfather well and we were privileged to be a part of the Barchester family.
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Review from Elke P (Daughter of Resident) published on 23 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has dementia, the family had a decision to make as it became apparent she was unable to manage at home.
When visiting Barchester, Lancaster Grange, it felt homely, the staff and residents were all very friendly, it didn't feel forced, it felt genuine and it had a clean fresh smell.
Mum has been
a resident for over a year now, she is content and has a busy social life, she does more than she has ever done, she is very content. The staff are all genuine and caring, they have time for the residents.
I must mention the head of activities, she is one of the most caring people I have ever come across, she always has time for anybody no matter how busy she is.
I don't think we would have found anything better, I cannot think of anything negative to say about the care home.
Reply from Brent Grantham-Rae, Administrator at Barchester Lancaster Grange Care Home

Thank you for your very kind review.

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Review from Sharon S (Daughter of Resident) published on 23 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
From our initial meeting to Mum going into care at Lancaster Grange, it became apparent how caring, patient and attentive the whole team are. There appears to be a seamless interaction and a joined-up approach between each element of the team to ultimately provide a high standard of care and meet the
needs of my mum.
I was very impressed with the ambience, cleanliness, food standard and schedule of activities from day one, and that hasn’t changed. I believe this ultimately contributes to the happy and friendly atmosphere experienced each time I visit.
Reply from Brent Grantham-Rae, Administrator at Barchester Lancaster Grange Care Home

Thank you for your lovely review.

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Review from Nicola H (Granddaughter of Resident) published on 22 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lancaster Grange is a stunning care home which smells clean and fresh every time I have visited. Staff are super friendly and nothing is too much trouble for them. It was a difficult decision for my nan to go into respite care but this home has made it such a good transition for her, they even gave
her a little party for her birthday! Would highly recommend.
Reply from Brent Grantham-Rae, Administrator at Barchester Lancaster Grange Care Home

Many thanks for your kind review.

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Review from Judith R (Wife of Resident) published on 21 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had experience of Lancaster Grange when my Husband stayed on several occasions for periods of respite. My husband was treated with the most respect as was I. I joined him for lunch on several occasions, the food was excellent. The environment is fantastic and always very clean. I was always welcomed
very warmly on my arrival. The staff were very attentive. Although it was expensive, the level of care, atmosphere and surroundings justified the price.
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Review from John J (Son of Resident) published on 17 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have always been impressed by their level of care provided to my mother and the genuine concern of the staff for her welfare. This month (July) my mother turned 100 years of age and the staff went above and beyond to ensure that the occasion was both a success and appropriately recognised. We appreciate
all the extra effort shown.
Reply from Brent Grantham-Rae, Administrator at Barchester Lancaster Grange Care Home

Thank you so much for the lovely review.

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Review from Maggie N (Daughter of Resident) published on 13 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother received 362 days of dedicated care at this home. Her every need was tended to and because of her physical disability, she had plenty of understanding care from all the staff. I was particularly impressed at the treatment given to the whole family. We were offered meals, snacks and drinks
beside the fabulous support of the staff, especially during the days before she passed on. We were encouraged to stay night and day and we were given a room with an ensuite to rest in. During her stay, mum always complimented the staff on their politeness, the chefs on the good quality and tasty meals and the laundry girls on the softness and lovely smell of her nightdresses. Not only did the staff make sure that she was happy with her care, they continually involved the family to make sure we were happy too.
I have no problem in recommending this Care home to those families concerned about leaving their loved ones to be cared for by strangers.
Reply from Brent Grantham-Rae, Administrator at Barchester Lancaster Grange Care Home

Thank you so much for the lovely review. Your mum and your family will be sadly missed at Lancaster Grange. Please do keep in touch.

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Review from Mandie T (Daughter of Resident) published on 24 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and activities staff can't do enough for my Dad.
They give 110% and more.
My Dad has gone from a frightened, vulnerable gentleman suffering from Vascular Dementia and Alzheimer's to a happy fun-loving man enjoying a quality of life that this cruel illness is slowly taking away from him.
I
can't thank the Lancaster Grange staff enough.
Reply from Mungwaluku Mupatu, GM at Barchester Lancaster Grange Care Home

Thanks a lot for your review and I'm so glad to see your father enjoying life at the home. At Lancaster we aim to ensure that residents living in the home continue to have a good lifestyle and enjoy taking part in activities that are meaningful.

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Review from Terence T (Son of Resident) published on 20 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My ailing 90 year old father has just spent 10 days in respite care at Lancaster Grange care home. The quality of care received has been of the highest standard. It was his first time in a care home and the sensitivity and compassion with which all staff treated him was exemplary.
Equally the management
of his various physical problems was of the highest professional standards. It is an open and friendly care home in which Managers and staff are responsive to individuals. Certainly, my father's individual needs were catered for and he was treated with the utmost respect and dignity. The kindness of managers and staff was apparent throughout his stay.
Since returning home he has continually been talking about his 'wonderful' experience at Lancaster Grange, ranging from the 'fantastic' day and night staff to the 'amazing' quality of food. The admission process by the deputy manager was sensitively managed and clearly helped to make my fathers stay such a success.
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Review from Joanna D (Daughter of Resident) published on 9 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went into Lancaster Grange as a residential resident. She was far more poorly than anyone knew. Her condition rapidly deteriorated. The staff here were amazing! They called the GP / District Nurses regularly and rapidly. The treatment they gave her was well over and above that expected of "residential"
care and I don't believe that she would have had more attentive care in a hospice setting. She was treated with dignity throughout.
The staff were so attentive from the moment we arrived. They were also fantastic to myself and the family. They made us comfortable at all hours, made us lunches, drinks etc. The food here was top class and we were grateful of plastic jugs and cups as mum could not lift heavy objects.
All the staff were excellent - the staff that we had most contact with deserve a mention for their kindness and professionalism. These individuals made a very sad time in our life easier with their support.
Reply from Mungwaluku Mupatu, GM at Barchester Lancaster Grange Care Home

Thank you very much for your feedback which will be shared with the rest of the team. The staff at Lancaster Grange aim to provide the best care possible. You are very welcome to come back to the home to visit whenever it is convenient for you.

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Review from J H (Daughter of Resident) published on 15 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall I am very happy with the care my mother receives.
There have been some issues over the past 11 months, but these have always been satisfactorily resolved.
The staff and management are good and approachable, but I do feel a better staff/resident ratio would improve waiting times for toileting
and those residents who require help with eating/drinking.
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Review from Desmond P (Son-in-law of Resident) published on 4 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very content here and looking forward to my rest break.
Reply from Brent Grantham-Rae, Administrator at Barchester Lancaster Grange Care Home

Thank you very much for your lovely review. We are pleased you enjoyed your stay and look forward to seeing you soon.

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Review from D B (Respite Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very Good!
Reply from Brent Grantham-Rae, Administrator at Barchester Lancaster Grange Care Home

Many thanks for your lovely review.

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Review from Julia P (Daughter of Resident) published on 16 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A house fire on the 27th of December meant I need to find a safe and comfortable place for my 94-year-old father. Lancaster Grange went out of their way to take him in, for which I will always be grateful! It is beautiful to look at and very comfortable, lots of activities if wanted. Food is 5*! On
the downside, in the week my dad was there he was not offered a shower or shaved (or helped to shave) so I feel the personal care is lacking.
Reply from mupatu mungwaluku, General Manager at Barchester Lancaster Grange Care Home

Thank you very much for taking time to complete the review. Staff at Lancaster Grange are trained to provide dignified and person-centred care to the residents and I'm really sorry to learn about some aspects of your father's care that you were not pleased with. We will review these concerns with staff who supported your father during the week he spent with us and draw lessons as necessary.

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Review from S B (Daughter of Resident) published on 21 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A lovely environment with attentive carers who are also professional. It's clean, light and airy, the food is good and the activity programme and coordinators are great.
Reply from Tracy Johnston, Regional Director at Barchester Lancaster Grange Care Home

Many thanks for taking the time to review our home on Carehome.co.uk - we appreciated your feedback.

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Review from K D (Daughter of Resident) published on 6 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been in Lancaster Grange most of this year and has settled in very well, mainly due to the caring nature of all the staff. Everyone is really kind.


The activities programme is outstanding. I cannot praise the activity staff enough. There is always stimulation. The food is good, if a little

uninteresting to a younger palate but mum enjoys it.


We would like mum to have more assistance with bathing (she is resisting this) but the staff are working on it.


We would like the management to be more visible.
Overall, we are very happy with the home.

Reply from Brent Grantham - Rae, Home Administrator at Barchester Lancaster Grange Care Home

Many thanks for you lovely review, we take much pride in our Activities within the home.

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Review from J D (Son-in-law of Resident) published on 1 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good location, ample parking facilities. Great home with excellent care facilities.


Hope that I will enjoy these facilities in the future.

Reply from Brent Grantham - Rae, Home Administrator at Barchester Lancaster Grange Care Home

Many thanks for your kind review.

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Review from L D (Daughter of Resident) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good care. Very enthusiastic activities organiser. Good food.
Reply from Brent Grantham - Rae, Home Administrator at Barchester Lancaster Grange Care Home

Many thanks for your kind review. We do pride ourselves on our excellent Activities at Lancaster Grange.

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Review from Pauline H (Daughter of Resident) published on 2 October 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
The building and facilities are fairly new and so very good and spacious. The gardens are also a welcome facility. The attention and care varies according to the staff on duty. Some are dedicated carers who are very sympathetic to residents' needs, others seem as if they are just doing a job without
considering the feelings of the resident. Much also depends on the number on duty. Often response to the resident's call is delayed, indicating a shortage of staff.
Reply from Mupatu Mungwaluku, General Manager at Barchester Lancaster Grange Care Home

Thank you for taking time to complete this review. Our staffing numbers are based on a dependency tool that takes into account residents' level of needs. Our company values are based on treating residents as individuals with a high level of empathy, dignity and respect. This is reflected in the training that all our staff have to undergo prior to working in the home with regular updates thereafter.
Please make use of our open door policy to report any concerns you may have in relation to care to myself or any senior staff on duty whenever you visit the home.

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Review from Denise S (Daughter of Resident) published on 2 October 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
The atmosphere of the home is very warm and the staff are very good and caring. Activities continue to improve.


I am concerned that the medical staff do not communicate and there is a 'welfare' rather than a 'solve' approach to issues. For example, my mother has a lot of ear wax with increasing

deafness (which contributes to the deterioration in dementia). Despite numerous requests to get someone to syringe her ears, nothing has been done. Why the reluctance to get this sorted?


Also, her left-hand remains clenched rendering her disabled, which affects her ability to eat. No attempt has been made to massage the hand and get the fingers moving and when I last looked, Mum seemed to have a fungal nail infection. Very frustrating.


My mother needs assistance, encouragement and time to eat, which she does not get. It seems to be easier for staff to give her small portions rather than help her to eat a proper meal.


Evenings are very dull and staffing levels at weekends remain low.

Reply from Mupatu Mungwaluku, General Manager at Barchester Lancaster Grange Care Home

Thank you very much for taking time to complete this review.
I have reviewed your mother's care and am satisfied that staff have delivered the level of care that they have been allowed to. We have recently recruited a new member of staff on the activities team to support the coordinator. We have on-going reviews of our rota with staffing levels even across the week. We have got an open door policy where you are welcome to discuss any areas of concern with regards to your mother 's care whenever you visit the home.
Please feel free to come in to discuss any concerns at your next visit.

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Current Review Score: 9.8 (9.794)

Overview of Review Score

The Review Score of 9.8 (9.794) out of 10 for Barchester Lancaster Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.794 for Barchester Lancaster Grange Care Home is calculated as follows: ( (172 Excellents x 5) + (40 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 214 Ratings = 4.794
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Lancaster Grange Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 May 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Charles

Charles Sadler

Job Title: General Manager Joined: 2018

Hi, my name is Charles, and I am the General Manager here.


I have worked for Barchester since 2018. I have recently relocated from Wokingham with my wife and 3 children. Family and people are important to me and I have worked in healthcare since 1998, initially with the NHS, before moving to roles on a regional level with various learning disability charities, and more recently, other elderly care providers.


I think very highly of Barchester, and I have always admired our robust, organised and well-managed company, and have added Lancaster Grange's and my family feel to make our wonderful home a well-rounded environment.


You will struggle to find a more open and inclusive place for the most important people in all our lives to receive the care they deserve.


I look forward to welcoming you to our home.

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