The Whitebeach

24 Upper Maze Hill, St Leonards-on-Sea TN38 0LA
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9.8 91 Reviews
  • The Whitebeach, St Leonards-on-Sea
The Whitebeach is a hub community home specialisng in dementia care offering daycare, home care, respite and residential care services.

All bedrooms have en suite facilities and some are suitable for couples.

The day centre opens out onto a large decking area which overlooks a beautiful sensory garden with stimulating colours, smells, running water and a reminiscing caravan.

Coast Care Homes meets each resident's varied and differing needs, ensuring that every resident enjoys the quality of independent living that they deserve.

The Whitebeach has a full-time activities programme and runs three minibus trips a week.

Staff at Coast Care are constantly updating their skills and knowledge and try to keep up to date with the most progressive developments in dementia care.

The company believes in meeting residents' emotional needs as well as providing the best physical care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Rukayya Quin (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (33)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • Whitebeach is open to visitors at anytime.

Parking

  • Plenty of parking is available at all times.

The Whitebeach Reviews (91)

9.8

The Whitebeach has a Review Score of 9.8 (9.838) out of 10, based on 27 reviews in the last 2 years.
Over all time The Whitebeach has 91 reviews.

Overall Experience
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Date Published
  • 91
  • 10
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  • 27
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Reviewer Connection to The Whitebeach
  • 39
  • 12
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  • 4
  • 3
  • 2
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  • 1
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Total of 91, showing 1-20
Review from S L (Daughter of Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family are very pleased with Whitebeach. The home is clean and the food is of a very high standard. All of the staff are friendly and caring to the residents and nothing is too much trouble, the senior staff are also always on hand to talk through any concerns we might have about our mother.
Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at The Whitebeach

Thank you so much for your lovely feedback, I will ensure that this is passed on to the rest of the team at whitebeach.

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Review from Anthony B (Husband of Resident) published on 19 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in Whitebeach for just over 1 year now, and the care given has been exemplary given the type of dementia she has. The staff are very considerate and caring my wife does respond to them very well. Her overall health has improved eg: keeping her weight stable, now eating with a knife,
fork and spoon herself and does respond with the odd sentence. The only drawback us that she shares a room, hence satisfactory mark but it is always clean and tidy. All in all, I know she is in a safe and well cared for environment.
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Review from Pamela W (Sister of Resident) published on 19 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On every visit the staff are friendly and helpful and the care is very good with lots of activities, the staff make a lot of effort to make the home as comfortable as possible and treat the residents with a lot of care and dignity.
The only thing is my sister has to share a room with another lady who
is bedbound and we have to pass through her room to get to my sisters which is not ideal. Otherwise 10/10.
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Review from Penelope C (Friend of Resident) published on 19 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Summer Fayre.
It was great loads to do. Great music, DJ was fantastic.
Raffle was very good, loads of prizes to pick from.
Decorations brilliant, garlands were great. Food and ice cream lovely.
Staff looked lovely in their dresses. A fabulous afternoon.
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Review from Melvyn C (Husband of Resident) published on 19 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in Whitebeach care home for 2 1/2 years and has been well looked after; her wellbeing a priority and has been entertained carefully.
There is little that needs to be done to improve her time there.
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Review from Sally C (Friend of Resident) published on 19 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My 95 year old friend is tiny, frail and mentally alert.
She has been at Whitebeach for the past 5 months and has settled in well. The carers are excellent and although she is a spinster she is very happy to be cared for by the men! The managers have been really helpful in helping to make my friend
comfortable and at ease. On Saturday they arranged a lovely summer party for the residents but also included their own families who enjoyed it too - a lot of thought had gone into making the party and success. My friend would benefit from more interaction with mentally alert people as residents.
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Review from Alice H (Daughter of Resident) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I honestly can't speak highly enough of Whitebeach. The home and facilities are lovely and well maintained, the garden is beautiful, the amount of activities, trips and parties they have is just fantastic! But it's mostly the staff who are just incredible! They have transformed my mum back into the
fun loving happy soul she really is, after having had some quite traumatic experiences of different care homes beforehand, really are fantastic!
Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at The Whitebeach

Thank you for your kind words, I will ensure that. pass on your feedback to the rest of the team.

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Review from C H (Daughter of Resident) published on 2 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is well run, clean and the staff are very friendly. Attentive and caring. There are plenty of activities and outings for the residents. The meals are well-balanced and can be served in the room if required. The medical needs are sorted and an eye is kept on ongoing conditions. Records/paperwork
is available if required, i.e. care plans, etc. I would recommend this care home provider.
Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at The Whitebeach

Thank you so much for your kind words , I will ensure that I pass this on to the team at whitebeach.

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Review from Joanne S (Daughter of Resident) published on 21 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was in poor health when he went into Whitebeach and within a few weeks he had his medication reviewed, doctors and nurses input and person centred care. He has since improved massively with the outstanding care he is receiving from the wonderful staff at Whitebeach. They have also keep me
up-to-date on all his progress and have supported me and my father into his new home. Whitebeach has lots of activities and outings and are so accommodating of family visiting. Has a lovely graden to also enjoy which is nice to get out an have a little walk around.
Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at The Whitebeach

Thank you so much for your kind words , I will ensure to pass this over to the rest of the team at whitebeach.

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Review from Jo S (Daughter of Resident) published on 20 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a full-time resident at Whitebeach since August last year, and we honestly couldn't be happier with the care he's received. The whole team are not only professional and competent, but also genuinely warm and welcoming, both to Dad and to us as a family whenever we visit.
He's always
busy and really enjoys the activities on offer. It's been such a joy to see him so settled and forming strong bonds with his carers, who he's really fond of.
The home itself is lovely-bright, clean, and beautifully maintained, with peaceful gardens that he loves. Knowing he's safe, well looked after, and genuinely happy brings us so much peace of mind. We feel incredibly lucky to have found Whitebeach.
Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at The Whitebeach

Thank you so much for your kind words. It's a true pleasure looking after your father . I will pass on your wonderful feedback to the rest of the team at Whitebeach .

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Review from N T (Daughter of Resident) published on 17 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are fantastic, they always notify me about Dad and his medication and any events that are on and how he is doing.
The food is lovely, I could eat it myself looks amazing and the recent Hawaiian party in August was such a lovely time. The decor was great, singer, everything. Looking forward
to the Christmas party.
Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at The Whitebeach

Thank you so much for your lovely feedback, I will ensure I pass this over to the rest of the team at Whitebeach.

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Review from Amy L (Granddaughter of Resident) published on 11 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff organised a lovely cream ta for my nan's birthday. From the decor to the delicious homemade food (the chef is an excellent baker!), it felt really special and we really appreciated it. Thank you!
Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at The Whitebeach

Thank you so much for your kind words, I will ensure I pass these on to the rest of the team at Whitebeach. Kind regards.

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Review from Sue L (Daughter-in-law of Resident) published on 11 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We celebrated my mother-in-law's birthday and was invited to afternoon tea which was very lovely indeed, wasn't expecting this at all. Well cooked cakes and nice sandwiches and scones and even baked a birthday cake. We were all really made to feel welcome, the staff came in to sing happy birthday too.
We were really happy with how she was well looked after. Well done. 10/10.
Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at The Whitebeach

Thank you very much for your kind words. I will ensure I pass these on to the rest of the team at Whitebeach.

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Review from M B (Daughter of Resident) published on 18 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has recently moved into The Whitebeach Care Home. The staff are friendly, warm and welcoming every time I visit (home manager and senior so professional and positive). All Mum's healthcare needs are being thoroughly assessed after moving in. Mum's list of activities and trips out are varied
and fun, supporting the individuality of each resident. I feel confident Mum's ever-changing needs will be met!
Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at The Whitebeach

Thank you so much for your kind words, I will ensure that I pass on your feedback to the team back at Whitebeach.

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Review from Linda L (Partner of Resident) published on 31 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my partner at Whitebeach for nearly two years. During that time I have seen how all the residents are treated kindly and respectfully. Individual needs are catered for and the level of patience and courtesy displayed by all members of staff is exceptional.
Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at The Whitebeach

Thank you so much for your kind words Linda. I will share this with the rest of the team at Whitebeach.

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Review from T H (Relative of Resident) published on 5 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for all you did to make the resident's last month more settled. The care taken to understand what the resident needed, what interested him and what did not was exemplary. The staff are very friendly - both to the residents and their visitors. The resident was a private person who didn't often
engage in joint activities, but at The Whitebeach he found himself with people who he wanted to be with, and for the first time in years he took part in activities and trips. It's a shame we didn't find you sooner. Highly recommended.
Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at The Whitebeach

Thank you so much for your extremely kind words; I will ensure that I pass on your kind words to the rest of the team at Whitebeach. Wishing you all the best. Kind regards.

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Review from Christine T (Friend of Resident) published on 4 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The helpers were very friendly and helpful and showed kindness and patience with clients. Lots of activities.
Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at The Whitebeach

Thank you for your kind words. I will pass your kind words on to the rest of the team.

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Review from Jackie R (Wife of Resident) published on 16 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was my husband's 80th birthday and Whitebeach provided us with a private, decorated room with a high tea and special birthday cake for nine of us. They went over and beyond to make the day special for my husband, even singing 'Happy Birthday' to him. All our guests spoke very highly of the love,
care and attention shown to us all. Thank you so much to all of you - you're a great bunch.
Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at The Whitebeach

Thank you so much for your lovely review, it was a true pleasure to be able to organise this very special occasion for you and your family, I will of course pass over your very kind words to the rest of the team at The Whitebeach.

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Review from N A (Daughter-in-law of Resident) published on 16 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were very approachable, made time to discuss residents' needs. The staff were friendly and caring towards residents and balanced this by providing residents with their own space.
Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at The Whitebeach

Thank you so much for your lovely comment. I will ensure that I pass on your kind words to the rest of the team at Whitebeach.

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Review from R A (Husband of Resident) published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident at The Whitebeach for almost 2 years. My wife is comfortable and well cared for and best of all is understood by the staff who accommodate her tendency to wander and her inability to sit down for any length of time. The staff are diligent in informing me of any change in
condition or medication.
The staff are very happy to discuss matters with me if I have any questions when I visit.
Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at The Whitebeach

Thank you so much for your kinds words, I will ensure that I pass this on to the rest of the team at Whitebeach.

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Current Review Score: 9.8 (9.838)

Overview of Review Score

The Review Score of 9.8 (9.838) out of 10 for The Whitebeach is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.838 for The Whitebeach is calculated as follows: ( (265 Excellents x 5) + (37 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 308 Ratings = 4.838
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Whitebeach is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (5)

Kevin

Kevin Dewhurst

Job Title: Owner Joined: 2003

Kevin, alongside his wife Lynda, started the company in 2003 when they purchased Whitebriars. Before this, Kevin had spent most of his career in the construction industry, before he decided he needed a career change.


Whilst Kevin did not have a background in care before this, Kevin quickly identified the areas of care that were failing and made it his mission to ensure Coast Care Homes Ltd was a leader in providing innovative outcomes and outstanding person-centred care. Kevin has been ever-present at all services and supports the management teams daily, offering experience and guidance.


Kevin’s inspiration came from David Sheard from Dementia Care Matters, and the ethos instilled by Kevin is present in all the services.

Lynda

Lynda Dewhurst

Job Title: Owner Joined: 2003

Lynda, alongside her husband Kevin, started the company in 2003 when they purchased Whitebriars.


Lynda has been involved with the shaping of Coast Care Homes since the beginning and has been a driver in ensuring the homes are welcoming and have a homely feel. Lynda has been integral in helping to ensure the company has a positive Social Media presence, which has contributed massively towards the excellent reputation that Coast Care Homes have in the East Sussex area.


Lynda’s day-to-day involvement is in guiding the Activities & Outcomes team, to ensure Coast Care Homes sets itself apart from other local homes in the area, by providing Outstanding Outcomes. Lynda is also heavily involved in planning regular Staff Appreciation events, ensuring that staff feel valued when working for Coast Care Homes and improving staff retention.

Danielle

Danielle Henderson

Job Title: Operations Manager Joined: 2010

Danielle Henderson has worked for Coast Care Homes for over 13 years. From the start of her employment with Coast Care, she has always shown great passion, empathy, and loving support to those she has cared for.


This approach has translated to other relationships with residents' families, health professionals and staff teams.


Danielle has risen from a carer role to Team Leader, Deputy Manager, Home Manager and now an Operations Manager.


Danielle is a fantastic communicator and motivator, she spends many hours in constant supervision building her management and staff teams and helping them to deliver an extremely high level of person-centred care. She ultimately though, has a very special and consistent relationship with her residents, always trying to discover more of their own unique personalities and working hard with her staff and activities teams to connect and meet all their emotional and physical needs.


Danielle has helped to foster efficient and hardworking teams, whose primary focus is ensuring that the residents have the best lived experience. Danielle is currently involved in an Operational sense for all the services, however, she has day-to-day involvement with Whitebriars Care Home, Whitebeach Care Home & Whitecliff Nursing Home, supporting the management teams at these services.

Bill

Bill Poore

Job Title: Operations Manager Joined: 2012

Bill started with Coast Care in September 2012, starting at Whitecliff Care Home as a Care Assistant. Bill joined Coast Care after caring for his grandad who suffered from Dementia & Parkinson’s Disease.


Bill has a Level 5 Degree in Health & Social Care and has worked in several roles within the company, including as Manager at Coast Community Care, Whitebriars and Coast Care Centre. Bill has helped to foster a caring culture within the homes and has helped to develop processes that allow the Coast Care Culture to be given to clients who have Complex Nursing needs.


Bill’s strengths are in his focus on promoting high revenues and increasing profitability, contributing to increased revenue streams across the services managed.


Bill is currently involved in an Operational sense for all the services, however, he has day-to-day involvement with Coast Care Centre & Coast Community Care, supporting the management teams at these services.

Lindsey

Lindsey Sherwood

Job Title: Operations Manager Joined: 2022

Lindsey started with Coast Care in January 2022, joining the company as an Operations Manager. Lindsey has lots of experience in care, and before joining Coast Care Homes, had been overseeing other homes locally. Lindsey is passionate about person-centred care and it’s because of this, that she has been such a good fit at Coast Care Homes.


Lindsey’s strengths are in her calm and caring nature, which allows her to never be flustered and is excellent at problem-solving in moments of difficulty. Lindsey has also shown strength in her staff management skills, in being able to effectively communicate Coast Care Homes's vision for all staff joining the company.


Lindsey is currently involved in an Operational sense for all the services, however, she has day-to-day involvement with Whitebriars Care Home, Whitebeach Care Home & Whitecliff Nursing Home, supporting the management teams at these services.

Frequently Asked Questions about The Whitebeach

What types of Care is The Whitebeach registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Whitebeach have?

There are 33 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at The Whitebeach?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Whitebeach to the centre of St Leonards-on-Sea?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Whitebeach to verify any information. View our terms and conditions. The Whitebeach has an Enhanced Service - more info.