The Whitebeach

24 Upper Maze Hill, St Leonards-on-Sea TN38 0LA
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9.8 91 Reviews
  • The Whitebeach, St Leonards-on-Sea
The Whitebeach is a hub community home specialisng in dementia care offering daycare, home care, respite and residential care services.

All bedrooms have en suite facilities and some are suitable for couples.

The day centre opens out onto a large decking area which overlooks a beautiful sensory garden with stimulating colours, smells, running water and a reminiscing caravan.

Coast Care Homes meets each resident's varied and differing needs, ensuring that every resident enjoys the quality of independent living that they deserve.

The Whitebeach has a full-time activities programme and runs three minibus trips a week.

Staff at Coast Care are constantly updating their skills and knowledge and try to keep up to date with the most progressive developments in dementia care.

The company believes in meeting residents' emotional needs as well as providing the best physical care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Rukayya Quin (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (33)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • Whitebeach is open to visitors at anytime.

Parking

  • Plenty of parking is available at all times.

The Whitebeach Reviews (91)

9.8

The Whitebeach has a Review Score of 9.8 (9.838) out of 10, based on 27 reviews in the last 2 years.
Over all time The Whitebeach has 91 reviews.

Overall Experience
  • 77
  • 14
  • 0
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Date Published
  • 91
  • 10
  • 13
  • 27
  • 64
Reviewer Connection to The Whitebeach
  • 39
  • 12
  • 6
  • 5
  • 5
  • 4
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 91, showing 61-80
Review from Melissa D (Daughter-in-law of Resident) published on 27 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely welcome from one lady.
Very friendly, efficient staff.
Residents seem happy and well cared for.
Bright, airy rooms and lovely garden.
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Review from Trudy P (Daughter of Resident) published on 22 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Whitebeach is a lovely, fun and friendly care home. My dad is looked after very well and has a good relationship with the staff.
Reply from Lynda Dewhurst, Director at The Whitebeach

Thank you for your review and kind words; we will pass on your comments to the staff team.

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Review from Kirstie C (Daughter of Resident) published on 22 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Whitebeach has been a wonderful place for Mum to live since she moved in January 2020. All the staff are professional at all times, but with a good sense of humour. We are always kept up to date with any changes in Mum's health. We wouldn't hesitate to recommend The Whitebeach.
Reply from Lynda Dewhurst, Director at The Whitebeach

Thank you for your review and kind words; we will pass on your comments to the staff team.

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Review from Lara M (Niece of Resident) published on 21 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My great aunt started visiting The Whitebeach as a day centre, and from the moment we visited, I knew it was a special place. It has a lovely friendly feeling, and the staff are absolutely fantastic. My aunt is now a resident and always says how well she is looked after, and I am so happy knowing she
is there. Everything is personalised for the residents, which is so lovely. The Whitebeach by far surpasses the other homes my aunt has stayed in in the past for respite care, and I know how good the staff are with her dementia. Everyone at The Whitebeach - you are wonderful.
Reply from Lynda Dewhurst, Director at The Whitebeach

Thank you; your kind words will certainly be shared with all of The Whitebeach team.

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Review from C N (Husband of Resident) published on 6 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've always found the staff very caring and helpful. During Covid-19, the staff made sure all the residents were safe at a very difficult time, and the records show how good they were.
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Review from Kim H (Daughter of Resident) published on 26 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident of The Whitebeach for the last few years of her life. In that time, she has been extremely well cared for by all the staff. They encouraged her to take part in all the activities, even though she was not sure she would be able to join in. Her great love of the outdoors was encouraged,
walking to the duck pond, going out in the minivan to different parts of East Sussex, perhaps having a glass of wine or two!
The days that she remembers with fondness have been when the carers have spent time with her; eating fish and chips on the pier, having a cheeky ice cream on the beach or digging carrots up from their garden trough.
The staff have always been cheerful and welcoming both by phone and face to face. Thank you once again for your infectious humour and joyfulness.
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Review from Annie R (Daughter of Resident) published on 19 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Whitebeach is everything we hoped a home would be for our Mum. There is always guilt and worry when you choose a home for a loved one, but we were so very lucky when we found The Whitebeach. The home itself has been made bright, cheery and happy by the personalised displays created by staff and
residents. When you walk in, it feels like a cosy home. The staff know residents well, and this is noticeable as they move around greeting residents with affection. The pandemic was a frightening time, but The Whitebeach staff have been amazing. They have kept us updated, always put residents first, and continued to do all they could to keep it the loving, caring, dynamic environment it always is. I love to see the photos of Mum that they share - clearly happy and engaged, and most importantly for me, cared about. A wonderful home, with wonderful staff.
Reply from Lynda Dewhurst, Director at The Whitebeach

Thank you for your kind words. We continue to strive to create wonderful outcomes for each and every resident in our care.

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Review from L B (Daughter of Resident) published on 8 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is extremely difficult to relinquish the care of an elderly and frail relative when you have undertaken the task for so long, but everyone at The Whitebeach made it much easier than expected. I received constant updates and photographs, and I noticed proper cups and saucers at the tables - a mark
of respect for the age of the residents. My relative was happy and so well cared for, and they made great strides in understanding how his dementia affected him. Thank you very much for making his final days worthwhile.
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Review from Janice H (Wife of Resident) published on 2 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident at this care home for several years; he has advanced Dementia, and the care he has received has been excellent; the fully trained staff are always kind and thoughtful, maintaining dignity for the patient at all times. The staff and management have kept the family fully
informed of any problems that occur despite the challenging conditions during the pandemic. They have maintained lots of activities for the residents, and in normal times, there would have been outings in the minibus. There is also a large sunny garden for the residents to enjoy in the summer months.
Reply from Lynda Dewhurst, Director at The Whitebeach

Thank you for your kind words. We very much look forward to seeing you soon.

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Review from Brian H (Husband of Resident) published on 17 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very helpful and pleasant. The home has a happy atmosphere. The residents are well catered for in entertainment. The staff really care.
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Review from Sandra K (Daughter of Resident) published on 17 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at The Whitebeach care home have been exemplary during this extremely difficult time. They have done everything they can to keep residents safe from the virus, but have kept in mind the need to keep families informed. I could not have asked for more. Their dedications to their charges have
been wonderful, and they are to be applauded.
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Review from Robert F (Brother of Resident) published on 9 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My brother-in-law moved in in August and has settled very well. His sister and I selected this home because of the overall friendly atmosphere, and the fact that every one of the staff was cheerful and helpful. Visiting has been difficult during Covid, but the home has always been prepared to set up
calls so that we can actually have face time with him. The staff always ring us when he has a medication change, and when the current situation improves, they have a bus for trips out. It is within easy reach of the seafront and a small park for walks in the summer when the lockdown is relaxed. At present, activities are restricted due to lockdown.
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Review from S M (Partner of Resident) published on 14 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
With the exception of the odd one or two people, I find everyone really kind, warm-hearted and welcoming. Especially the staff I could not believe how I was made welcome at The Whitebeach. I have been treated like royalty by most of the staff and residents alike. it is the best home I've been in. Thank
you one and all for rescuing me from the world
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Review from Elizabeth F (Daughter of Resident) published on 8 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
At a time of great concern, my Mum was taken into the caring hands of The Whitebeach whose staff made me feel Mum was in the kindest, safest place. I have seen a marked improvement in Mum's health and wellbeing. It's been tough because of lockdown but we feel comforted and supported. With gratitude.
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Review from Janine C (Daughter of Resident) published on 27 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents recently spent a week at Whitebeach. They were really happy with the care they received and consistently remarked on the kindness and friendliness of the staff. They loved the food and outings. I felt reassured that they were in good hands and would recommend this place very highly.
Reply from Lynda Dewhurst, Director at The Whitebeach

Thank you for your kind words. We are pleased to hear your parents enjoyed their stay at Whitebeach.

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Review from R B (Brother of Resident) published on 10 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very helpful and polite. My brother appears to be looked after very well.
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Review from Andy B (Brother of Resident) published on 4 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are all very friendly and helpful. My brother seems as happy as he can be. He is always kept clean and smart. There are plenty of activities.
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Review from Chris B (Daughter of Resident) published on 4 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff have been really caring and helpful. They have been very patient trying to get my mum to eat and drink nothing has been too much trouble. This has been my first experience of a care home and I have been really impressed, the staff have made this easy and pleasant.
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Review from S C (Friend of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the home is very good. The staff are very good with the patients.
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Review from Sarah B (Friend of Resident) published on 23 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whenever I visit, there is always a friendly welcome and some great activities going on. I think it is brilliant that the care home take the residents out on so many varied trips and they always look happy. Staff are lovely and engaging with the residents and when I am there, there has always been drinks
and snacks available.
I really like the personal touches, the individual doors, fresh flowers and great art up, created by residents. I think this a great environment to stimulate and engage residents living with dementia.
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Current Review Score: 9.8 (9.838)

Overview of Review Score

The Review Score of 9.8 (9.838) out of 10 for The Whitebeach is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.838 for The Whitebeach is calculated as follows: ( (265 Excellents x 5) + (37 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 308 Ratings = 4.838
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Whitebeach is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (5)

Kevin

Kevin Dewhurst

Job Title: Owner Joined: 2003

Kevin, alongside his wife Lynda, started the company in 2003 when they purchased Whitebriars. Before this, Kevin had spent most of his career in the construction industry, before he decided he needed a career change.


Whilst Kevin did not have a background in care before this, Kevin quickly identified the areas of care that were failing and made it his mission to ensure Coast Care Homes Ltd was a leader in providing innovative outcomes and outstanding person-centred care. Kevin has been ever-present at all services and supports the management teams daily, offering experience and guidance.


Kevin’s inspiration came from David Sheard from Dementia Care Matters, and the ethos instilled by Kevin is present in all the services.

Lynda

Lynda Dewhurst

Job Title: Owner Joined: 2003

Lynda, alongside her husband Kevin, started the company in 2003 when they purchased Whitebriars.


Lynda has been involved with the shaping of Coast Care Homes since the beginning and has been a driver in ensuring the homes are welcoming and have a homely feel. Lynda has been integral in helping to ensure the company has a positive Social Media presence, which has contributed massively towards the excellent reputation that Coast Care Homes have in the East Sussex area.


Lynda’s day-to-day involvement is in guiding the Activities & Outcomes team, to ensure Coast Care Homes sets itself apart from other local homes in the area, by providing Outstanding Outcomes. Lynda is also heavily involved in planning regular Staff Appreciation events, ensuring that staff feel valued when working for Coast Care Homes and improving staff retention.

Danielle

Danielle Henderson

Job Title: Operations Manager Joined: 2010

Danielle Henderson has worked for Coast Care Homes for over 13 years. From the start of her employment with Coast Care, she has always shown great passion, empathy, and loving support to those she has cared for.


This approach has translated to other relationships with residents' families, health professionals and staff teams.


Danielle has risen from a carer role to Team Leader, Deputy Manager, Home Manager and now an Operations Manager.


Danielle is a fantastic communicator and motivator, she spends many hours in constant supervision building her management and staff teams and helping them to deliver an extremely high level of person-centred care. She ultimately though, has a very special and consistent relationship with her residents, always trying to discover more of their own unique personalities and working hard with her staff and activities teams to connect and meet all their emotional and physical needs.


Danielle has helped to foster efficient and hardworking teams, whose primary focus is ensuring that the residents have the best lived experience. Danielle is currently involved in an Operational sense for all the services, however, she has day-to-day involvement with Whitebriars Care Home, Whitebeach Care Home & Whitecliff Nursing Home, supporting the management teams at these services.

Bill

Bill Poore

Job Title: Operations Manager Joined: 2012

Bill started with Coast Care in September 2012, starting at Whitecliff Care Home as a Care Assistant. Bill joined Coast Care after caring for his grandad who suffered from Dementia & Parkinson’s Disease.


Bill has a Level 5 Degree in Health & Social Care and has worked in several roles within the company, including as Manager at Coast Community Care, Whitebriars and Coast Care Centre. Bill has helped to foster a caring culture within the homes and has helped to develop processes that allow the Coast Care Culture to be given to clients who have Complex Nursing needs.


Bill’s strengths are in his focus on promoting high revenues and increasing profitability, contributing to increased revenue streams across the services managed.


Bill is currently involved in an Operational sense for all the services, however, he has day-to-day involvement with Coast Care Centre & Coast Community Care, supporting the management teams at these services.

Lindsey

Lindsey Sherwood

Job Title: Operations Manager Joined: 2022

Lindsey started with Coast Care in January 2022, joining the company as an Operations Manager. Lindsey has lots of experience in care, and before joining Coast Care Homes, had been overseeing other homes locally. Lindsey is passionate about person-centred care and it’s because of this, that she has been such a good fit at Coast Care Homes.


Lindsey’s strengths are in her calm and caring nature, which allows her to never be flustered and is excellent at problem-solving in moments of difficulty. Lindsey has also shown strength in her staff management skills, in being able to effectively communicate Coast Care Homes's vision for all staff joining the company.


Lindsey is currently involved in an Operational sense for all the services, however, she has day-to-day involvement with Whitebriars Care Home, Whitebeach Care Home & Whitecliff Nursing Home, supporting the management teams at these services.

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