The Whitebeach

My mother has recently moved into The Whitebeach Care Home. The staff are friendly, warm and welcoming every time I visit (home manager and senior so professional and positive). All Mum's healthcare needs are being thoroughly assessed after moving in. Mum's list of activities and trips out are varied and fun, supporting the individuality of each resident. I feel confident Mum's ever-changing needs will be met!

I have been visiting my partner at Whitebeach for nearly two years. During that time I have seen how all the residents are treated kindly and respectfully. Individual needs are catered for and the level of patience and courtesy displayed by all members of staff is exceptional.

Thank you for all you did to make the resident's last month more settled. The care taken to understand what the resident needed, what interested him and what did not was exemplary. The staff are very friendly - both to the residents and their visitors. The resident was a private person who didn't often engage in joint activities, but at The Whitebeach he found himself with people who he wanted to be with, and for the first time in years he took part in activities and trips. It's a shame we didn't find you sooner. Highly recommended.

The helpers were very friendly and helpful and showed kindness and patience with clients. Lots of activities.

It was my husband's 80th birthday and Whitebeach provided us with a private, decorated room with a high tea and special birthday cake for nine of us. They went over and beyond to make the day special for my husband, even singing 'Happy Birthday' to him. All our guests spoke very highly of the love, care and attention shown to us all. Thank you so much to all of you - you're a great bunch.

The staff were very approachable, made time to discuss residents' needs. The staff were friendly and caring towards residents and balanced this by providing residents with their own space.

From the very first time of visiting The Whitebeach I had a happy feeling of the home. I am a very particular person and can sum up situations immediately and I had great vibes from the staff I met during the time my friend has been a resident. I have found everyone that I have had contact with very caring throughout. I would recommend the home to my family and friends.

The first thing I noticed when I entered Whitebeach was music - lively music! Despite dementia, my mum isn't a 'sit in the chair and snooze' type, so it's been a huge relief to find Whitebeach. The staff are incredible, and there are plenty of them. I've never seen one person without a smile and a warm greeting, they are simply wonderful. My mum's room is great with an ensuite shower room. I love all the little details - the home-from-home 'front doors' to each room, the zoned areas and the day centre are well laid out so that there is a buzz of activity. More important than all that, every time I see my mum she is happy, clean, with her make-up on - just like she was before the dementia. She gets out on lots of trips, to the beach, town, and cafe to keep life feeling as normal as possible. This is a special place, where every resident is treated like a person, not a patient. The whole place is clean, well looked after and safe and I couldn't be happier that my mum gets to stay here!

All of the staff at Whitebeach are clearly dedicated to their profession. Not only are they attentive to the residents but also to the families. When my dad arrived in Whitebeach he was particularly difficult to cope with but after being there for one year he is now very different. All of which is down to the care of the staff.

The atmosphere on arriving at Whitebeach is so inviting, the staff were so friendly and unlike so many other care homes I have visited, nobody is sitting in chairs asleep, everybody is doing things. The dedicated activities staff make it a pleasure to behold. The residents seem to go out the minibus a couple of times a week and there is a pervading air of positivity that I love. My wife's room is great and having had meals myself, there you can vouch for the quality. Tea and biscuits are in abundant supply. The whole set up it seems has been throughout with residents in mind. I am very happy to have found this gem in a sea of standardisation. 5 stars.

I am exceptionally pleased with my brother's care at Whitebeach. I find all the staff very friendly and helpful. It is very reassuring knowing that my brother is being looked after so well.

My client was transferred to Whitebeach in the first half of February 2024. I am his PA.

2. The person-centred approach stood out, the warmth of the staff, and the home set-up was not institutional. It was so nice to find a place that understood the importance and residents were happy in their care and felt safe and validated.

Staff were responsive to his needs and keen to learn as much about him as possible. Always available and actively listening to all information about him and his needs. The 1st day spent with my client I was positively overwhelmed. Teams with varied roles all doing a grand job. My client is in a great place, with 30 years working in care I was elated to find that such excellence in the delivery of care existed. Often care is basic with elements missing in many settings, homes do their best but when resources are not in place it truly shows. This place is absolutely fabulous, I love it. Well done!

I went to a 70's party, it was much fun and the residents really enjoyed it. The staff worked really hard to make it happen.

The staff are welcoming and friendly, you quickly understand they are fully invested in creating a happy and calm atmosphere. They are attentive and supportive, making the resident and visitors feel comfortable. We were offered lunch on the terrace which I appreciated so we could spend precious time together and relax in comfort. The staff are always on hand, supportive but not intrusive. They are watchful and resourceful. I had great fun joining in the activities. I am very happy my dear friend is safe and comfortable in this very special place. I have great confidence in the standards at the home, not only in their caring but in their gentle and respectful manner.

I am always made very welcome when visiting and there always seems to be activities going on and outing on their bus.

My husband was admitted to The Whitebeach five weeks ago. From the start, the staff were so efficient and caring. My husband is not the easiest of residents. He is difficult with what he will eat but they are so patient with him. The home, overall, is a very happy home for the residents and their visitors. I would recommend their home to anyone.

I can't thank Whitebeach enough for the excellent care they take of our mother.

Caring staff. Engaged in activities with Mum. Regular food breaks and fluids are encouraged.

The staff clearly care about all the residents. We are always offered a drink on arrival and everyone is very friendly, residents are always treated kindly and seems there is a range of activities on offer.

Being at The Whitebeach has given my mum a life again. She tells me she loves it there and, as an only child, she feels part of a family. For the first time since her Alzheimer's symptoms began, she is calm, settled and happy. I cannot praise the staff enough for their kindness in how they care for her as an individual. She takes pleasure in life again now that she is fully supported in all aspects of her care and in living her life. The atmosphere the staff have created is kind, inclusive, personalised and fun and she benefits directly from this by being happy and better than she has been throughout her illness.