Baugh House

19 Baugh Road, Foots Cray, Sidcup DA14 5ED
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9.7 99 Reviews
  • Baugh House, Sidcup
The services they offer include residential dementia and nursing care.

One of Gold Care’s most popular homes, Baugh House is located in Sidcup, Kent. The home is conveniently located off Sidcup High Street, while still offering a rural location. With stunning views of the surrounding countryside and the Foots Cray Meadows, which together offer a beautiful tranquil setting. Baugh House offers the best of both worlds, of a rural setting while still close to high street stores, local pub, supermarket and a selection of independent shops offering a mix of eclectic goods.

“It’s what’s inside that counts” is true of all Gold Care Homes' and specifically what people love about Baugh House. The Care team and other support teams in the home are the heart of the business. Baugh House has long-standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

Residents also benefit from:

-        Spacious and open-plan interior
-        Enclosed garden and courtyard area
-        En-suite bedrooms
-        Welcome Toiletries on arrival
-        Modern Bedroom Furniture
-        Single or double sized rooms
-        TV and Telephone points
-        En- Suite Facilities

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1500
  • Self-Funded Residential Dementia Care: £1500 – £1500
  • Self-Funded Nursing Care: £1600 – £1600
  • Self-Funded Nursing Dementia Care: £1600 – £1600
  • RESPITE Self-Funded Residential Care: £1700 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Nursing Care: £1800 – £1800
  • RESPITE Self-Funded Nursing Dementia Care: £1800 – £1800

Fees are subject to an assessment of individual needs.

These prices are only a guideline, please contact Baugh House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Alejandro Reytor (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • Visitors welcome anytime.

Parking

  • Ample on site parking available

Baugh House Reviews (99)

Total of 99, showing 41-60
9.7

Baugh House has a Review Score of 9.7 (9.730) out of 10, based on 27 reviews in the last 2 years. Over all time Baugh House has 99 reviews.

Overall Experience

  • 58
  • 32
  • 6
  • 2
  • 1

Date Published

99
6
12
27
72

Review from John P (Son of Resident) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express just how much I appreciate the quality of care, respect and professionalism of the management and staff of Baugh House. When visiting my mother I immediately feel the great atmosphere that permeates in the home. When I ask about my mother I immediately get a detailed answer as to how
she is. My mother is 102 years old and in the current emergency, I am completely confident her quality of care will not in any way become less important. Also, my special acknowledgement goes to the ever-smiling and supporting Deputy Manager who has done a marvellous job in looking after my mother.

Reply from Rachel, Marketing Manager at Baugh House

Thank you so much for taking the time to provide feedback. We are so proud of our fantastic team at Baugh House and are delighted to hear you are happy with your Mum's care.

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Review from C C (Friend of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visit lifelong friend once a week, feel very happy when I see him being so well looked after and happy.
All staff are very nice and friendly.

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Review from S C (Friend of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have found the staff most helpful and obliging on my weekly visit to a lifelong friend. He always appears to be happy/contented and never in distress.

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Review from Steven H (Son of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came in on respite following the death of her husband and very confused and upset. The staff quickly helped her to settle in and she is now happy, well looked after.
She has many things to do and enjoys her time here.

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Review from L B (Wife of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my husband has been in Baugh House I feel that he has improved. Always when I have visited he has looked well presented and clean. Due to COVID restrictions unable to answer some questions as only seeing my husband in designated areas.

Reply from Jemar Legister, Marketing Associate at Baugh House

Thank you for leaving a review. We are happy to know that we have helped improve your husband's health during his stay at Baugh House. We hope your visitation experience has been pleasant at Baugh House. Visitation will continue to be confined to a designated area within the home to ensure the safety and wellbeing of all residents and staff. Thank you.

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Review from Lisa M (Niece of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been a resident of Baugh House for five years. He is well looked after the staff treat him with care and respect. They always go that extra mile to ensure he is happy. I would recommend this care to others.

Reply from Jemar Legister, Marketing Associate at Baugh House

Thank you for leaving a kind review. We are pleased to know that you are happy with the quality of care your uncle receives at Gold Care Homes. Thank you.

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Review from Linda T (Wife of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Baugh House more highly! The deputy manager at Baugh House and her team have been more than I could have ever have hoped for. My husband has been with the home, and initially, him going into care due to his dementia was heart-breaking for me, as I was worried about who would be able
to take care of him the way I would want. I got that and more! The care is second to none, and I have total peace of mind, which is priceless. These wonderful special people are my saviour. They work so hard, and without them, I would be constantly worried, I am forever in their debt. My husband can be hard work at times, and they all deal with it with pure professionalism. It's a 10 out of 10 every time for me!

Reply from Jemar Legister, Marketing Associate at Baugh House

Thank you for taking the time out to leave such an insightful review. We are extremely thrilled to find out that you are satisfied with the quality of care that we provide within our homes. As you have kindly mentioned, our hardworking team at Baugh House works extremely hard to ensure that all residents are treated with nothing short of genuine compassion and love. We are happy to know that we can give you peace of mind as you know at Gold Care Homes, your father will always be in good hands. Thank you again, and stay safe.

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Review from Linda J (Daughter of Resident) published on 31 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The new home manager, deputy manager, clinical staff and carers have been wonderful during this past testing year.
My father has had the best care possible and continues to be looked after to the highest level.
The contact with the home manager has been exceptional. At no point have we requested
something and it hasn’t been done.
During COVID it’s been very difficult for us as a family not having physical contact with our loved one. The home provided the best contact they could whenever possible, e.g. pod visits, Zoom calls and most especially inside visits.
All the carers/domestic staff and nurses known to me have been great in their roles during this testing time!

Reply from Jemar Legister, Marketing Associate at Baugh House

Hi, thank you for taking the time out to leave such a wonderful and insightful review. We are extremely pleased to know that you are happy with the quality of care we provide to your father. We strive to ensure all our residents are well looked after, ensuring they all live safely and comfortably. Our hardworking and dedicated staff members have worked tirelessly throughout the pandemic, ensuring the wellbeing of all our residents is maintained. Thank you again, and stay safe.

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Review from Anne M (Daughter of Resident) published on 13 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sisters and I took the difficult decision to move Mum into a care home in August 2020. She has Alzheimer's and various other health problems and after several falls, urine infections and hospital stays, we contacted Baugh House who were very happy for her to be admitted.
It was a great relief for
the family that the care home manager and nursing staff were immediately welcoming and assured us that Mum would receive excellent care. Mum is very happy there and so the family are happy too.

Reply from Sym Jaj, Senior Marketing Executive at Baugh House

Thank you for this wonderful review. We understand the difficulty people face when looking to move a loved one to a care home, even when it is in their best interest; so it's lovely to hear that you and your sister are feeling reassured by the team. It's amazing to hear that your mum has settled in well with the Baugh House team and we have no doubt that the team will continue to provide your mum with the care and compassion that she deserves. Stay safe.

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Review from K J (Daughter of Resident) published on 5 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in hospital and I was asked to find a care home with urgent notice. Baugh House is one of the closest care homes for me and when I contacted them, they accepted my mother with open hands. I spoke to the manager and she completed all the paperwork within the quickest time and made the very
anxious and nerve-wracking journey of finding a care home very pleasant and comfortable. Once my mum moved in, the manager welcomed us with her beautiful smile and ensured regular Facetime with my mum and my brother. I am doing window visits and I can see my mum is very well cared for and she seems much happier. I would recommend the care home to everyone. I am in touch with the manager every day and she is very proactive in her response and updating me about my mum. She also supported me to do the paperwork for Social Services which is beyond her job.

Reply from Alison Foreman, Director of Sales and Marketing at Baugh House

Thank you for taking the time to review Baugh House. Your 5* review just about sums everything up! The team works so hard to ensure that both old and new residents are well cared for and kept safely out of harm's way. Your review will do much to reassure others about moving to the home during these difficult times.

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Review from Monowara A (Daughter of Resident) published on 25 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding a care home for my mother was such an anxious time for the family as she is quite a difficult and demanding woman and has a language barrier. This is the first time my mother stayed in a care home. The staff at the home especially the deputy manager kept me updated every day multiple times.
She was very responsive to my queries, and was very good at listening to my mother and responding to her. As my mother only speaks in her native language, the deputy manager made it so easy for my mother by speaking the same language. I made video calls every day and observed the amazing dedication of all the staff and their ability to tailor activities and interaction to my mother's needs. I have no complaints at all, and would unreservedly highly recommend Baugh House to anyone looking for a care home and my special gratitude goes to the deputy manager for looking after my mother as she was her own mother.

Reply from Alison Foreman, Director of Sales and Marketing at Baugh House

What a wonderful review and testament to the team at Baugh House and especially the Deputy Manager. All will be pleased to know that their hard work and dedication have been recognised by you. Your kind words are warmly received, thank you.

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Review from P L (Daughter of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My second visit during the lockdown and pleased to see my mum. Very well organised, shame about the cold during lockdown visits. Using a room with an open door would suit Mum better.

Reply from Alison Foreman, Director of Sales and Marketing at Baugh House

Thank you very much for your review. We will be sure to take on board your suggestions regarding the garden visits. Please be reassured that if you have any comments or suggestions regarding care or services at Baugh, please feel free to contact the home and they will be very happy to help. Kind regards

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Review from Paul L (Son of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

You can measure care homes in various ways. My very old mother is recovering from an injury. She has been shown care by all the staff and our family feel she is safe in Baugh House. My mother cannot compliment the staff more, they understand her needs and nothing seems too much trouble.
I find them
receptive to her and our worries for her. Keep it up.

Reply from Alison Foreman, Director of Sales and Marketing at Baugh House

Thank you very much for your review and your support. Your comments are very much appreciated. Kind regards.

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Review from Caroline T (Daughter of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for all the care you have been providing to my Mum. Not only has my mum been cared for, but the staff at Baugh House have always been caring towards myself and my sister. You made such a fantastic effort for Mum on her birthday and June and it is a day that I will treasure. Thank you
Baugh House for everything you do to make Mum as comfortable as she can be. We miss coming to visit mum and everyone at Baugh House, It has been mum's home for the past two years and all the staff have made her experience a really positive one.

Reply from Alison Foreman, Director of Sales and Marketing at Baugh House

Thank you, what a wonderful review. Your words will do so much to reassure those who may be looking for that 'forever home' for a loved one. So much effort is made to ensure that both residents and their families are happy. Kind regards.

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Review from Gail P (Daughter of Resident) published on 4 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having been in the hospital for a few weeks, it was decided in November 2019 that Mum required palliative care and was admitted in December. Although she didn't want to go into a home, she settled in, always with the idea that when she was better she would return home.
The care, kindness and affection
shown by all the staff on the nursing floor; was wonderful and the friendliness and welcome for her family from everyone made a difficult situation much easier.
Mum, unfortunately, died the day after her 90th birthday which the staff marked with a card, cake and a rendition of Happy Birthday around her bed which raised a smile during a sad and emotional day.
Throughout her stay, the thoughtfulness of all staff was self-evident for which we will always be very grateful.

Reply from Melissa Lawerence, Marketing Coordintaor at Baugh House

Thank you for your review, please accept our sincerest apologies of the passing of your mother, we appreciate your kind remarks about our home and the 'care' and 'kindness' shown by all staff. We're truly humbled - kind regards.

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Review from J A (Niece of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, helpful, understanding staff. Receptionist and home manager. I am glad my Aunt was here for her remaining time. Other homes could be led by this example.

Reply from Melissa Lawerence, Marketing Coordinator at Baugh House

Thank you for your very kind review. I'm glad your Aunt enjoyed her time with us - Best regards

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Review from I H (Daughter of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother has now been at Baugh House for just over a month, and in that time, the care she has received has been exceptional. She very quickly felt at home and this is all down to the dedicated and hardworking staff. The highlight came on Tuesday 1st October when she celebrated her 96th birthday.
From the moment she woke till going to bed, she was made to feel very special and my sister and I can't thank the staff enough for their kindness and care.

Reply from Melissa Lawerence, Marketing Coordintaor at Baugh House

Absolutely wonderful, thank you for your warm review.

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Review from Pamela P (Wife of Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have nothing but praise for the staff in the nursing section, they are caring to patients and relatives, professional in their duties and for what they do (probably underpaid). I have great respect. It is hard work and in my opinion understaffed, although this seems to have improved over the last
few weeks.

Reply from Melissa Lawerence, Marketing Coordintaor at Baugh House

Hello and thank you for your review - It is much appreciated.

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Review from M O (Son of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From beginning to end, both myself and my mother were given the warmest of welcomes and the best care. No matter how busy they always had time for us. There was always a happy and peaceful feeling throughout the building. Thank you.

Reply from Melissa Lawerence, Marketing Coordintaor at Baugh House

We really value your review, thank you for your kind words.

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Review from Amy C (Granddaughter of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan moved into Baugh House a few weeks ago and it's been amazing. Staff are extremely attentive to her and us all. We are made to feel at home and included in all that goes on. Nan has settled so quickly here and is very happy.
Thank you to all the staff for everything you do, not just for nan but
us all.

Reply from Melissa Lawerence, Marketing Coordintaor at Baugh House

Thank you very much for your review!

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Current Review Score: 9.7 (9.730)

Overview of Review Score

The Review Score of 9.7 (9.730) out of 10 for Baugh House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.730 for Baugh House is calculated as follows: ( (240 Excellents x 5) + (72 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 319 Ratings = 4.73

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Baugh House is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (9)

Meet the Team (1)

Alejandro

Alejandro Reytor

Job Title: Care Home Manager

Alejandro brings over 20 years of experience in the health and care sector, driven by personal inspiration, and dedicated to caring for the elderly, especially those living with dementia.


With a background as a medical doctor and psychiatrist, Alejandro transitioned to the UK thirteen years ago, starting as a personal care assistant and advancing to roles including senior care lead, deputy manager, and now registered manager. He holds an NVQ Level 5 in Management and Leadership in Health and Social Care.


Alejandro and his dedicated team are determined to uphold Gold Care Homes values at Baugh House Care Home

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Baugh House to verify any information. View our terms and conditions. Baugh House has an Enhanced Service - more info.