Baugh House

19 Baugh Road, Foots Cray, Sidcup DA14 5ED
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9.7 100 Reviews
  • Baugh House, Sidcup
The services they offer include residential dementia and nursing care.

One of Gold Care’s most popular homes, Baugh House is located in Sidcup, Kent. The home is conveniently located off Sidcup High Street, while still offering a rural location. With stunning views of the surrounding countryside and the Foots Cray Meadows, which together offer a beautiful tranquil setting. Baugh House offers the best of both worlds, of a rural setting while still close to high street stores, local pub, supermarket and a selection of independent shops offering a mix of eclectic goods.

“It’s what’s inside that counts” is true of all Gold Care Homes' and specifically what people love about Baugh House. The Care team and other support teams in the home are the heart of the business. Baugh House has long-standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

Residents also benefit from:

-        Spacious and open-plan interior
-        Enclosed garden and courtyard area
-        En-suite bedrooms
-        Welcome Toiletries on arrival
-        Modern Bedroom Furniture
-        Single or double sized rooms
-        TV and Telephone points
-        En- Suite Facilities
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1500
  • Self-Funded Residential Dementia Care: £1500 – £1500
  • Self-Funded Nursing Care: £1600 – £1600
  • Self-Funded Nursing Dementia Care: £1600 – £1600
  • RESPITE Self-Funded Residential Care: £1700 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Nursing Care: £1800 – £1800
  • RESPITE Self-Funded Nursing Dementia Care: £1800 – £1800

Fees are subject to an assessment of individual needs.

These prices are only a guideline, please contact Baugh House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Alejandro Reytor (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Visitors welcome anytime.

Parking

  • Ample on site parking available

Baugh House Reviews (100)

9.7

Baugh House has a Review Score of 9.7 (9.710) out of 10, based on 25 reviews in the last 2 years.
Over all time Baugh House has 100 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Baugh House
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Total of 100, showing 81-100
Review from M F (Son of Resident) published on 16 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On our tour of care homes, Baugh Hosue stood our very friendly at all times, smiles, knowledge of all residents even laundry staff knew everyone's name. The food looked very good.
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Review from Catherine A (Daughter of Resident) published on 16 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Baugh House is a small and friendly establishment. The rooms are clean, light and airy. Decorated in a pleasant, restful and cheerful colours. The setting is quiet and peaceful and the pretty grounds are well kept with artistic planting and decor. The admin staff are welcoming and polite as are all
the carers. Also showing great empathy and respect.
Despite all the positive things, it is too expensive - especially when compared with what the private residents pay against what the local authority residents pay for exactly the same service.
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Review from Patricia B (Daughter of Resident) published on 4 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our mother settled immediately and has made many friends, residents and staff alike, she came in with a urine infection which was diagnosed by the nursing staff and treated accordingly.
Because of the infection, she suffered a mild stroke and epileptic fit. She is now very healthy being well fed and
well cared for. The staff and entertainment personnel do a brilliant job, with sometimes very difficult patients.
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Review from PC (Daughter of Resident) published on 14 December 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My experiences since Mum has been here July'16 - Improvements were needed- Present day (November'16), many improvements have taken place and things seem to be running a lot smoother. My issues are now being addressed and dealt with... Thank you to the new management and her team!! Mum is bedbound and
unlikely to take part in activities.
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Review from G S (Nephew of Resident) published on 14 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding care and compassion shown to my aunt and my family. The deputy manager and staff nurse are a credit to the company.
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Review from A W (Son of Resident) published on 14 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Super care for our father in the last days of his life. very kind and very helpful team at this nursing home.
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Review from G H (Daughter of Resident) published on 14 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are extremely pleased with Baugh House. My mother has settled very quickly. She looks so well and her health has improved. Everyone is helpful, co-operative and friendly. It is more like an extended family with the residents being treated with respect.
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Review from Saiid R (Husband of Resident) published on 13 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I must say that within the last month, a lot of improvement has been made and I am happy to see that carers and staff are much happier. Therefore they do their job better. Keep it up and good luck.
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Review from Diane S (Niece of Resident) published on 6 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home tends to all my aunt's needs, 24/7 nursing care. All the staff from top to bottom are always polite and cheerful. They always have a moment to talk if I need any information. My aunt recently had her 87th birthday. The staff knew we were coming and they prepared the lounge for us with laid
tables, decorations and tea. They even brought in a birthday cake and all sang Happy Birthday. My aunt is always clean, her room is always clean and tidy.
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Review from Sue R (Daughter of Resident) published on 20 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Baugh House took care of our Dad in the last weeks of life giving respect, comfort and dignity. Everyone from ‘House Keeper’ to Manager and everybody in between was brilliant. Care goes well beyond professional expectation –individuals constantly demonstrate that work is a vocation, not just a job.
We also saw how staff were with other residents and were so impressed. The place is ordered, happy and bustling. Staff take responsibility seriously within a sense of family and fun. In the short time we were there we felt completely supported. For us, the level of substantive nursing care was of paramount importance and was excellent. We couldn’t have done better if we had gone to a hospice. In Dad’s final hours we wouldn’t have wanted to be anywhere else. Nursing staff are intelligent, professional and approachable. There was enormous relief knowing we could walk away and be confident that he would be properly cared for. Our only regret was that we didn’t find it sooner.
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Review from Carol M (Daughter of Resident) published on 4 October 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The majority of the staff are very helpful but have heard recently that some of the staff are leaving so I'm hoping their replacements will be as helpful. One lady is a great asset to the home. She helps put a smile on our faces as well as tirelessly organises entertainment for the residents and assists
in their care when needed. The food has improved greatly not only in quality but also in variety since the appointment of the new chef. Cleanliness and maintenance of equipment and furniture e.g. wheelchairs, over chair tables and armchairs in the lounge could do with improving. I have noticed items on the floor of the lounge that have been left there for weeks. I cannot comment much on the management as there has been a recent change and have so far not had much involvement with them.
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Review from Audrey T (Resident) published on 4 October 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
the window in our bedroom is too small and I feel a lot better since staying here. It's definitely what I needed. The food is improving slightly but I wish there wouldn't be too much mince on the menu and food is bland. I feel desserts should have more of a variety as tend to get ice-cream a lot. I
like that I am safe here and it's peaceful. I like the friendliness of staff; they are efficient and looking after us well. When we press the buzzer, the staff come quickly.
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Review from David J (Son of Resident) published on 4 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management do all they can to make my mum comfortable and happy.
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Review from Laurice C (Son-in-law of Resident) published on 27 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good service by all members of staff.
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Review from Robert L (Son of Resident) published on 27 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very helpful staff and service by all members of staff.
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Review from Brian J (Husband of Resident) published on 26 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In the first years, my wife was active and fully mobile and the care required was minimal that care she received, however, was of a high standard and served her needs well. Unfortunately, after a two-month stay in hospital with a serious illness, she was left unable to walk and feed herself properly.
Since being wheelchair bound I have found equipment and facilities that my wife requires as first class. In recent months stay they have experienced some staffing difficulties, which the new manager is on top of and coping well.
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Review from David S (Grandson of Resident) published on 5 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandfather has been living at Baugh House for almost 2years, due to the distance I have to travel I very rarely have the ability to visit him, but my mother keeps me updated with everything to do with his care.
Recently the home has had a lot of problems but since the new management has started,
the home has been much better than ever before. The new home manager has made such a positive difference in her short time working at Baugh House, and the new chef is making some lovely meals. My grandfather is eating so much more than he has been and the care staff and cleaning team have always been very good.
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Review from Josephine D (Daughter of Resident) published on 20 July 2016 Submitted via Website • Report
Overall Experience 3.0 out of 5
A home with no effective leadership or management. Dad was asked to leave after we, as a family, spent too much time at the "home" wanting to play an active part in our father's care. Most staff were caring but spent the majority of their time filling in paperwork and spent little time interacting
with residents and giving much needed 1-1 attention. Many staff members left during the 6 months Dad was there, not least because they felt unsupported by management.
Reply from Duncan Smith, Regional Manager at Baugh House

As an organisation, any action taken is very much a last resort and is only ever carried out after all other avenues or solutions have been exhausted. A decision such as this is only arrived at if we feel that we are unable to meet an individual's needs or if their well-being or safety would be compromised if they remained in the home. No decision should ever be taken without consultation with stakeholders such as relatives, safeguarding teams, social workers and any other professionals that would be involved. We would happily welcome any further discussions if there is any uncertainty around any decision that was made.

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Review from George N (Son of Resident) published on 22 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home in every way.
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Review from Pam P (Daughter of Resident) published on 3 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During mums last week with advanced dementia the staff show care which continued through to the end. Both washing, moisturising and settling only speaking to my family to ensure we were ok too. Treating mum with kindness and dignity at all times.
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Current Review Score: 9.7 (9.710)

Overview of Review Score

The Review Score of 9.7 (9.710) out of 10 for Baugh House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.710 for Baugh House is calculated as follows: ( (215 Excellents x 5) + (71 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 293 Ratings = 4.71
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Baugh House is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jun 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Alejandro

Alejandro Reytor

Job Title: Care Home Manager

Alejandro brings over 20 years of experience in the health and care sector, driven by personal inspiration, and dedicated to caring for the elderly, especially those living with dementia.


With a background as a medical doctor and psychiatrist, Alejandro transitioned to the UK thirteen years ago, starting as a personal care assistant and advancing to roles including senior care lead, deputy manager, and now registered manager. He holds an NVQ Level 5 in Management and Leadership in Health and Social Care.


Alejandro and his dedicated team are determined to uphold Gold Care Homes values at Baugh House Care Home

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Baugh House to verify any information. View our terms and conditions. Baugh House has an Enhanced Service - more info.