Alder House Care Home - Avery Healthcare

It's the little things that make such a big difference, and we truly appreciate the patience, warmth and dedication of everyone who cares for her. It is clear that the staff put their hearts into what they do, and that means so much to our family. Thank you to the whole team for everything you do. We feel very lucky to have Mum in your care and would highly recommend Alder House care home to anyone looking for a place where their loved one will be treated with kindness, compassion and respect.

P has had excellent care while living in the home Any issues have been dealt with quickly and professionally. P can get a bit frustrated as she has to be hoisted for care etc as she no longer is able to walk. All the staff are very friendly and helpful. P moved from an area about 75 miles to her new home at first she was full of complaints but will be coming up to her 3rd year in Feb yes she sometimes complaints but staff do their utmost to address this. P can have problems with people whom English is not their first language but this was excellently address by management .

Everyone is very caring compared to the last place I was in it's like Buckingham Palace whatever you ask for they try to get it for you. If you don't particularly like the food on offer you can ask for something else and they'll do it. They keep us entertained twice a day except weekends which the organisers have off.

My mother has been a resident for almost 6 years, which includes Covid-19 time. My mother settled well and restrictions that ensued during the pandemic were handled well by staff/management, which I was eternally grateful for given the circumstances. I wish to thank the care home staff for their professionalism in caring for my mother. I find staff friendly, patient, with good communication; emphatic to mother's (and my) needs. Mother appears happy, presentable and comfortable. Staff share their knowledge in respect of the condition my mother has, which gives further insight and understanding of her behaviour and emotional welfare. Consideration is taken when involving mother in activities and I feel I can join in at any time to support her. I am confident that mother can express her feelings, opinions and choices without judgement and are followed through whenever possible. We are given space and privacy to enjoy our time together and are helped by staff practically if necessary.

Her stay here has also taken away her previous thoughts about care homes and she's really enjoying the experience with lots to do if she wants to participate.

I love visiting Alder House and seeing how happy and fulfilled the residents are. I firmly believe that my mum is getting the best care possible, which helps me to sleep soundly at night!

My husband took a couple of days to settle, but afterwards he was very content. The staff were absolutely brilliant and so caring towards him. The staff were always polite and informative when I rang.

Alder House is like a second home to our family. The staff are like family. They look after mum superbly. The atmosphere is warm and welcoming. We feel so happy to have mum here.

Mum hasn't got into the routine of stockings on shower, etc., in the morning. Mum has now returned after a fall, so hopefully this will become more routine. Appreciate mornings are extremely busy.

I was delighted with my respite stay at Alder Court. The staff were absolutely brilliant. They were friendly and made me feel at home immediately. They took care of all my needs and were a joy to be around. The food was excellent and I would totally recommend them to anyone needing their care.

the car someone is hugging her and greeting her with love and happiness to see her. Residents and staff are all genuine and are a family united. Mum has enjoyed her respite and I too have gone away and had my break knowing full well that she is as loved and cared for here as at home. It's a 5 stars from me.

I am the husband of the resident who has been living in the Alder Care Home since the spring of last year. Having visited many care establishments and used respite in a number of them, coming to Alder has proved to be an excellent choice. The home has become very far above our expectations and has become our family. My wife enjoys being here, the facilities are excellent, and the staff are extremely caring and competent. The accommodation is excellent and always very clean. She enjoys the myriad of activities.

I was so worried and anxious about mum moving into a care home for long term care. I needn't of been. The atmosphere is warm and friendly. Mum's room and communal areas are immaculate. All the staff at Alder House are so kind, compassionate and genuinely care. The activities team are great with involving residents in the daily activities. All staff are so approachable. In my experience, Alder House Care Home is first class and I am so relieved we have found this wonderful home for my mum.

My wife has been a resident at the home for the last ten months. Staff have been very caring and look after her extremely well; they have tremendous patience. I am very grateful for the way they look after her. The manager has been very supportive of me at a low point in my life.

Mum was with Alder House for 7 weeks and received first class care, 100% of the time. the management team, carers, carers assistance gave mum amazing attention & were extremely thoughtful to her needs, both medically & emotionally. The care home is run in an extremely professional manner & my sister and I were provided with fantastic support by everyone connected with mums well being.

The care I received was outstanding; all my needs were met. The staff were very caring. I have no complaints at all and will definitely consider using the facility again.

Alder House is a caring and welcoming home. The staff are always friendly and polite. They make us feel we are part of their family.

I moved into Alder House in December 2024 and have made several friends. The staff are excellent.

If you want the best for your loved one then trust me you will not find better than Alder House. Please visit and I promise you, you will not be disappointed. I would live here if needed.

Absolutely wonderful place. The staff are like our family, the manager is the most caring person I've ever met. I would highly recommend anyone's loved ones being here. The whole place is filled with love and laughter, the environment everyone would want to be around.