Alder House Care Home - Avery Healthcare

Angels!

Looking for somewhere that gives that extra care for my father. Manager could not have been more supportive. Did not feel rushed gave me support as well as my father. I have been to a number of residential sites and this was by far the most welcoming open-door policy. Looked around and spoke to some residents randomly and all looked happy appearances were excellent and were being social. Well done to the manager and team.

The staff here are so amazing they are dedicated and caring, they go above and beyond. The rooms are spotlessly clean as is the whole place throughout the manager of the home is an absolute angel and a great asset to the place so kind and caring with her leading her team no wonder, it's a remarkable place for anyone to place their loved ones safe in the knowledge, they will be well looked after spoilt in fact truly 5-star ratings best care home ever.

My lovely sister is in Alder House, her care is outstanding, honestly, I was overwhelmed. I was so worried before but at last, I can relax. I go every day to see her with no restrictions at all, such a relaxed atmosphere. The staff are amazing and so welcoming and friendly, nothing is too much trouble. There's a facility to stay if required too. Very highly recommended.

The way everyone looked after our family was great, they brought us drinks and made sure my Grandad was clean and comfy.

The staff was very nice and caring, respectful of everyone's wishes and needs, the facilities standards were super and rooms were excellent. Everyone was made to feel welcome and at home.

A brilliant home, I can't speak highly enough about it.

My mum was offered Alder House Care Home as a respite for my family as her health has declined quite significantly due to a brain tumour. We have been absolutely blessed to have this opportunity. As well as the home being 2 minutes away from us, there are no issues with parking, there are no restrictions on visiting hours or how many visitors at a time, and we can take our dogs to visit. The room is spacious, comfortable and clean. My mum has 24-hour support from the team, and they are all our heroes. Nothing is too big or too much, they are always happy to help, they are all amazing from the care team to the maintenance and the cleaners. There are so many endless benefits, even the food is fantastic. My mum has managed to gain 5kg within 3 weeks. I could never thank the team enough for their help and support, we are so very grateful.

My father was admitted with cancer and needed end-of-life care. The staff and the home were amazing. They looked after him lovely and I am extremely grateful for their care.

Alder House has provided excellent care to me and my family. They have gone above and beyond in ensuring my grandfather is comfortable in his final days. This care extended to my family too.

Friendly place and staff.

It's very comforting to know she is very well looked after and very comfortable.

We cannot thank everyone enough for the care and kindness they have shown us all.

Could not have a bad thing to say about this care home. Staff are very friendly and welcoming every visit. Very attentive. My wife is receiving the best care and I have peace of mind knowing she is in good hands. Highly recommend.

Exceptional home, cannot fault it at all. Staff go above and beyond in their job all so helpful and kind. Food is fantastic and plentiful and I love the hot chocolate. Would fully recommend to anyone.

It's good to have all that is offered here when we need it. I thank the management for their organisation. I hope that it can be sustained.

My only negative comment is that laundry is a bit hit-and-miss! Maybe a little more attention to the labels and room numbers/names wouldn't go a miss. Otherwise excellent service and support all around.

What a lovely home, visited my friends. The atmosphere was wonderful, lots of activities and had a lovely warm feeling. Witnessed meals and they looked and smelt delicious.

Mum enjoys most of the activities.

The home is beautiful. So clean and welcoming. The staff are amazing and genuinely care about their residents. The care they have given to my grandmother over the last few years has been second to none during the good times and the bad. The compassion that has been shown at the end of her life is truly commendable. Thank you.