Alder House Care Home - Avery Healthcare

172a Nottingham Road, Nuthall, Nottingham NG8 6AX
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9.9 84 Reviews
  • Alder House Care Home - Avery Healthcare, Nottingham
The Alder House in Nuthall provides high-quality resident living facilities as well as dementia and respite care.

Residents benefit from comfortable and spacious bedrooms, complete with ensuite facilities. Companionship suites are also available for couples who would like to stay together.

Visitors who come to Alder house are always made to feel welcome and a part of the Alder house family. They have a fantastic, consistent staff team that know the resident care needs well. The home is supported by a fantastic regional team who ensure the high quality standards are maintained.

Their wonderful residents love to have family pets and children coming in to visit. The homely warm atmosphere exists throughout the home. Special attention is paid to those with dementia, as shown by the café, which is full of mementoes from the past days.

A full programme of daily activities, including maintaining body strength, is supported by volunteers. The atmosphere is lively and fun and residents enjoy gardening, regular cinema showings, going out on Sundays and eating well. There is no need for residents to venture out if they don't want to as they are able to have their hair done or enjoy hot refreshments in the onsite hairdressers and café.

Good relations are maintained with the local community and the neighbouring Avery home, Acer Court.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1599
  • Self-Funded Residential Dementia Care: £1300 – £1599
  • RESPITE Self-Funded Residential Care: £1599 – £1699
  • RESPITE Self-Funded Residential Dementia Care: £1599 – £1699

We offer a carers break (one off payment and resident to top up to Self funding rate. We also offer double suites for Couple at @ £2600.00 however you can purchase a suite as a single occupancy @£1726.00 they all include beautiful on-suite fitted adapted bathrooms and kitchenettes, beautifully furnished with access to the wonderful Landscaped gardens. If referred by the local councils there is additional top up that will need to be paid third party.

These prices are only a guideline, please contact Alder House Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Hayley Wood (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Self funding/NHS/Council funded with TOP UP
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (52)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • The home are open to visitors 7 days a week and recommend avoiding mealtimes but this is not completely restricted and can still be accommodated in special circumstances.

Parking

  • Free parking available

Alder House Care Home - Avery Healthcare Reviews (84)

9.9

Alder House Care Home - Avery Healthcare has a Review Score of 9.9 (9.902) out of 10, based on 26 reviews in the last 2 years.
Over all time Alder House Care Home - Avery Healthcare has 84 reviews.

Overall Experience
  • 74
  • 9
  • 0
  • 0
  • 1
Date Published
  • 84
  • 3
  • 4
  • 26
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Reviewer Connection to Alder House Care Home - Avery Healthcare
  • 33
  • 10
  • 9
  • 7
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  • 4
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Total of 84, showing 21-40
Review from Helen B (Daughter of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment Mum arrived, she felt safe in the hands of the team here at Alder House. Every time I visit, all staff are happy, cheerful and attentive to every need. They all regularly come in to check Mum is okay and that nothing is too much trouble if something is required.
My only negative comment
is that laundry is a bit hit-and-miss! Maybe a little more attention to the labels and room numbers/names wouldn't go a miss. Otherwise excellent service and support all around.
Reply from Gemma Wallbanks, Manager at Alder House Care Home - Avery Healthcare

Dear Helen,
Your review and feedback is really valuable to us and thank you for taking the time to write such lovely comments about the home and the services your mother has received so far. We will review our laundry labelling in the home and make adjustments to our processes to improve the laundering service that we provide to residents. Thank you again for such a lovely review. Best wishes.

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Review from H W (Friend of Resident) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a lovely home, visited my friends. The atmosphere was wonderful, lots of activities and had a lovely warm feeling. Witnessed meals and they looked and smelt delicious.
Reply from Gemma Wallbanks, Manager at Alder House Care Home - Avery Healthcare

Thank you so much for taking the time to review the home and sharing your experience we are so happy that you enjoyed your visit. Please come again for a coffee and chat. Best wishes.

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Review from Ann B (Daughter of Resident) published on 8 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very helpful.
The food is excellent.
Mum enjoys most of the activities.
Reply from Gemma Wallbanks, Manager at Alder House Care Home - Avery Healthcare

Dear Ann, thank you so much for taking the time to review the home and the service we provide. We are so glad that your mum is enjoying her stay with us and that, in particular, she is enjoying the activities provided. Best wishes.

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Review from Sarah F (Granddaughter of Resident) published on 27 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is beautiful. So clean and welcoming. The staff are amazing and genuinely care about their residents. The care they have given to my grandmother over the last few years has been second to none during the good times and the bad. The compassion that has been shown at the end of her life is truly
commendable. Thank you.
Reply from Gemma Wallbanks, Manager at Alder House Care Home - Avery Healthcare

Thank you so much for writing such a lovely review about the home and the care and compassion your grandmother received. It was truly a pleasure to care for such a lovely lady and thank you for choosing us to support her in her final years. Best wishes.

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Review from B W (Resident) assisted by family/friend published on 12 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came for respite after having several weeks in hospital. I realised that I can no longer be safe alone at home nor do the things I was doing before. Also my family would worry. I have decided to stay here where I am cared for and safe. The staff are all so kind, respectful and polite. there are activities
to go to. The food is good and the gardens beautiful.
Reply from Gemma Wallbanks, Manager at Alder House Care Home - Avery Healthcare

Thank you so much for your kind words in your review. We are delighted that you have chosen to stay and I am glad that you are happy with our services. It is a real pleasure to support you in the home. Best wishes, Gemma.

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Review from Ann R (Daughter of Resident) published on 18 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care staff and management at Alder House treated our mother with such care, love, dignity and understanding. Our mum felt respected, loved and safe at Alder House. The room was beautiful, and Mum loved looking out of the window at the flowers and the frequent people coming and going. She enjoyed
the meals, the activities and the joyous entertainment and "feeling". The carers and all the team were exceptional - they put their hearts and souls into their jobs - we couldn't have asked for more, and Mum was in the best place we could have ever hoped for. We had total peace of mind right until the end of Mum's life.
Reply from Gemma Wallbanks, Manager at Alder House Care Home - Avery Healthcare

Dear Ann, thank you so much for taking the time to review our home and the care that your mum received with us. Your mother was a huge part of the home, and her character was one in a million; we loved every second that we shared with her. We miss her in the home, but we miss you and the rest of her family too, so please pop in for a coffee sometime. Many thanks.

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Review from Stanley G (Resident) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
With limited IT ability, I came to the point of despair at my failure to renew my car insurance. It took admin staff nearly two hours to sort it but they would not give up and my despair was going. I describe this incident because it is typical of the willingness of staff to help residents with personal
problems.
Reply from Gemma Wallbanks, Manager at Alder House Care Home - Avery Healthcare

Thank you for taking the time to review the home and describing the patience of the staff to help you with your car insurance. We are so glad that we were able to assist you with your renewal. Best wishes.

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Review from S S (Granddaughter of Resident) published on 23 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My nan lives in Alder House Care Home - Avery Healthcare. She's not the easiest of ladies to look after but the staff still do their very best for her.
Reply from Gemma Wallbanks, Manager at Alder House Care Home - Avery Healthcare

Thank you so much for taking the time to write a review. It is a pleasure to care for your nan in the home and she is no trouble at all thank you so much for allowing us to care for her. Best wishes.

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Review from Kelsey T (Granddaughter of Resident) published on 23 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Choosing Alder House Care Home - Avery Healthcare on my grandma's final weeks of her life was the best choice we made. All staff from all departments made us feel welcome and cared for. The level of move my grandma received was unmatched! The love and care we saw from staff towards my grandma came naturally
from the care staff. As a family we can't thank the home and their staff enough.
Reply from Gemma Wallbanks, Manager at Alder House Care Home - Avery Healthcare

Thank you so much for taking the time to write such a lovely review about the experience you had with us. Your grandma is truly missed in the home and has left us with lots of moments for us to smile about when we think of her so thank you so much for choosing our home for your grandma. Best wishes.

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Review from D R (Resident) published on 23 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my view this is a 5 star facility. All our needs are catered for, at the staff have a difficult job to meet our demands. So many work until tired, night staff very good. The records of our treatment and medication first class! Thank you all and the management that manages this first class establishment.
Reply from Gemma Wallbanks, Manager at Alder House Care Home - Avery Healthcare

Wow, thank you for your kind comments written in your review about the home. We are so happy that you feel happy in the home and satisfied with the service we provide it's a real privilege for the team and me to spend our day with you. Thank you.

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Review from David I (Son of Resident) published on 23 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Alder House Care Home - Avery Healthcare is the best one could ever hope for in a care home. The home has everything needed to make it caring, comforting and rewarding. The rooms are brilliant. The catering is very good. The garden is amazing. Above all the staff are so good. From the manager down to
the cleaners all are top class and they really care for all the residents and absolutely love my mum which makes me feel very comfortable when I have to leave her in their capable hands. Well done to everyone working there.
Reply from Gemma Wallbanks, Manager at Alder House Care Home - Avery Healthcare

Thank you so much for writing this lovely review of Alder House and your experience with us regarding the care your mother is receiving. It's a pleasure to share the laughs and giggles with your mum she is truly part of the Alder family thank you. I will pass on your comments to the team.

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Review from P N (Resident) published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All aspects very satisfactory and I am delighted to have chosen this for my home. Particular thanks to all staff.
Reply from Gemma Wallbanks, Manager at Alder House Care Home - Avery Healthcare

Dear PN, thank you for taking time to complete a review about your experience in the home we are glad you are enjoying your stay with us and thank you for choosing Alder House, it is a pleasure to support you.
Thank you,
Gemma

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Review from Andrew W (Son of Resident) published on 18 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
On June the 17th this year our son got married at Salisbury Cathedral. Both his gran and his grandpa are residents at Alder House, they would both have loved to be at the wedding but because of their health and the distance, this was not possible.
The wedding was being live steamed, so the staff at
the home went out of their way to stream it on the large screen in the cinema room. Both my dad and my wife's mother were able to invite their friends to watch it with them and then they put on a fantastic buffet for them to make the day so, so special, all of the staff were brilliant and made it a day that they will never forget.
A big thanks to all of them.
Reply from Gemma Wallbanks, Manager at Alder House Care Home - Avery Healthcare

Dear Andrew, thank you for taking the time to write a review about the home and the wonderful day your family had at Alder House, at such a special occasion. We are so happy that we were able to contribute to ensure your father, mother-in-law and their friends felt included in their grandson's big day. The team will be delighted to read such lovely comments that you have made in your review and that day will be remembered by all of us too, so thank you so much.

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Review from K S (Daughter of Resident) published on 6 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad went to live at Alder House in November 2022. He has Alzheimer's and was unsafe to live alone at home. We were told he had some challenging behaviour but the carers have been brilliant with him. He has good days and bad. But is safe and eating three good meals a day.
Reply from Gemma Wallbanks, Manager at Alder House Care Home - Avery Healthcare

Thank you for your lovely review of your dad's home. I am sure it was difficult to choose the right environment for your dad and I am glad you feel you chose the right one. Your dad is a pleasure to spend time with and we are glad he found a routine he can now cope with and a life that includes his new Alder friends. Thank you.

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Review from Iain P (Son of Resident) published on 5 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was at Alder House for respite and we all soon agreed it would be the best place for him to become a resident. He was ninety-six and struggling at home. From the moment we visited Alder House, we knew it was a home for him. The staff are all wonderful and did everything to make him feel very
welcome and comfortable. Everything is of a very high standard. The quality of food and accommodation is excellent. Sadly my father became very ill and started the pathway to end of life. Total care and dignity was shown at all times, he was able to have family and friends visit and always had someone with him to say their goodbyes. My wife and I always had peace of mind knowing that he was being so well cared for and we will always be deeply thankful to everyone who looked after him and made his last few months as best as he could have. Thank you again for your outstanding care and hard work.
We would all highly recommend Alder House to care for your loved ones.
Reply from Gemma Wallbanks, Home Manager at Alder House Care Home - Avery Healthcare

Thank you for taking the time to review Alder House Care Home in Nottingham and for your amazing five-star rating. Your feedback is invaluable to us. It was a true privilege to care for your father and we will all miss him. Our doors are always open, so please do pop in and visit us anytime. Thank you for your kind words. Best wishes.

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Review from M J (Friend of Resident) published on 13 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dearest friend resides at Alder House. I have not been able to visit her for a while due to covid and ill health. So, when I visited her on the 3rd of December, I was delighted to find her looking so well and cared for. The home is lovely, clean and the staff are absolutely amazing, they made me
feel welcome and at home. The atmosphere in the home gives you a warm glow, it's lively and full of laughter. I didn't want to leave.
Reply from Rachel Aran, Marketing Administrator at Alder House Care Home - Avery Healthcare

Thank you for taking the time to review Alder House Care Home in Nuthall. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is lovely to hear that visitors are greeted with a smile and are made to feel welcome. I will be sure to pass your kind comments on to the rest of the staff team. Best wishes, Rachel.

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Review from David W (Nephew of Resident) published on 13 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Started with respite care for a month but was extended at the request of the resident who after 3 months asked to become a permanent resident. Through Covid Lockdown, every care, involvement and consideration was given by the wonderful staff in very difficult conditions. This is a very happy home. On
visiting regularly, the thing which shines through is the dedication and enthusiasm of the staff.
Reply from Rachel Aran, Marketing Administrator at Alder House Care Home - Avery Healthcare

Thank you for taking the time to review Alder House Care Home in Nuthall. We are delighted that your loved one thoroughly enjoyed their respite stay at our home and decided to make their stay a permanent one. It is lovely to hear how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Your kind words about our community are truly invaluable to us. We look forward to seeing you on your next visit. Best wishes, Rachel.

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Review from Margaret M (Daughter of Resident) published on 12 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was Mum's birthday, she had a lovely day and we got the opportunity to take her for a meal and a drink or 2 all thanks to the wonderful team that care for her in more ways than one. I can't thank them all enough and we as a family consider them as an extension of our family. The manager has done
so much and is very approachable, hope she stays for many years to come. Also, we lost our dad/grandad in January also a resident and the care and compassion they all gave was outstanding.
Reply from Gemma Wallbanks, Home Manager at Alder House Care Home - Avery Healthcare

Thank you so much for your lovely review of our home, I am glad we were able to support your mother and her family to enjoy her special day with her. I am so proud to be the manager at Alder House it is a really special place, full of magical staff and wonderful residents and I look forward to our future together. Best wishes, Gemma.

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Review from A C (Wife of Resident) published on 30 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was at Alder House for a week's respite care. We found it to be a lovely home. We were given a warm welcome and most importantly found everyone to be kind. All the staff went to great lengths to make the stay a success. Thank you.
Reply from Rachel Aran, Marketing Administrator at Alder House Care Home - Avery Healthcare

Thank you for taking the time to review Alder House Care Home in Nuthall. We are delighted to hear that your husband enjoyed his respite stay with us, in the loving care community that we create. Thank you for your kind words. We look forward to welcoming him back at any time. Best wishes, Rachel.

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Review from Anthony B (Respite Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent staff. Good activities. Food variable. Generally a very pleasant 2 weeks.
Reply from Rachel Aran, Marketing Administrator at Alder House Care Home - Avery Healthcare

Thank you for taking the time to review Alder House Care Home in Nuthall. We are delighted to hear how happy you are with your respite stay at our home and that the activities provided by our talented well-being team are well received. You are welcome back to stay with us in the loving care community that we create at any time. I will be sure to pass your kind words on to the rest of the staff team. Best wishes, Rachel.

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Current Review Score: 9.9 (9.902)

Overview of Review Score

The Review Score of 9.9 (9.902) out of 10 for Alder House Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.902 for Alder House Care Home - Avery Healthcare is calculated as follows: ( (279 Excellents x 5) + (22 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 305 Ratings = 4.902
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Alder House Care Home - Avery Healthcare is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

4 Bed Vacancies

Posted: 02 Sep 2025

We currently have 4 lovely spacious en-suite rooms overlooking the private gardens of our residential dementia suite. We have available some beautiful spacious rooms on our Lawrence and Sherbrooke suites. If you would like to come and view the rooms and have a tour of our lovely home, then please contact us to arrange. We will be a happy for you to pop in for a coffee no appointments needed. Alder House has a home from home feel with a fantastic staff and management team, come and say hello.

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Awards / Recognitions (13)

Meet the Team (8)

Hayley

Hayley Wood

Job Title: Home Manager Joined: 2021

Hi my name is Hayley Wood I am the Registered Manager at Alder House Care Home in Nottingham


I have Had the pleasure of working in the health and social care sector for many years in various different management Roles.


Alder House is a wonderful family home with a warm welcoming staff team.


Please feel free to pop in for a posh coffee and a slice of cake.

Michelle

Michelle Stevenson

Job Title: Deputy Manager Joined: 2024

My Name is Michelle Stevenson. I have worked in care for over 25 years. I am the Deputy Manager at Alder House. I am enthusiastic about my role and ensure that all our residents are fully encouraged to engage in activities and continue to maintain their independence where they are able. Alder House has a feel of Home from Home and Residents are encouraged to bring innovative ideas to our beautiful home to ensure that each Resident is able to bring a little bit of themselves to Alder House.

Jas

Jas

Job Title: Team Leader Joined: 2019

Hello I'm Jas, one of the team leaders here at Alder House.
I have worked here for six years now, I am passionate about caring for your loved ones.

Carla

Carla

Job Title: Team Leader Joined: 2017

Hello I'm Carla,
I'm one of the team leaders here at Alder House.
Over the eight years I have worked here, I am happy to be part of an amazing team.

Vicky

Vicky

Job Title: Team Leader Joined: 2016

Hi I'm Vicky
I'm one of the team leaders here at Alder House.
I have worked for Avery for 15 years and 9 of them at Alder House. I look forward to many more years caring for your loved ones.

Cathy

Cathy marlow

Job Title: Administrator Joined: 2020

I have worked at Alder House for over 4 years, and have enjoyed every moment. I have over 30 years
With experience as an Administrator, I have worked in care homes for 12 years

Ella

Ella

Job Title: Client Liaison Manager Joined: 2020

Hi, I'm Ella, I'm the client liaison manager at Alder House.
My role is to help families and residents navigate their care journey, from the initial enquiry to move in and beyond.

Mellissa

Mellissa

Job Title: Well-being Coordinator Joined: 2022

Hi, I'm Mel, the Well-being Coordinator at Alder House!
A key part of my role is planning our activity program, which supports the physical, social, and psychological well-being of our residents.

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