Belvedere Manor

I can only hope that there is space for my wife next time I need some respite.

Lovely care home, clean, has just been updated, every thing is bright and welcoming, the staff are very helpfull nothing is too much trouble, they take care of the residence with pride and affection and a lot of patience, the food is very good, meat and veg & usualy a pudding, fruit and biscuits for when they have a snack mid morning and, mid afternoon, sometimes its tea & coffee or juice they have alot of variety, and the sing alongs we just love, we alos play games and listen to music or watch a film.

I am really pleased with this care home, staff are friendly and readily available, the home itself doesn't look like a care home the facilities and surroundings are fantastic, my dad tells me that the food is excellent and he enjoys his full English breakfast every morning, I am pleased that he settled in so well. I would like to thank all the staff for welcoming my dad into his new home, I would like to make a special mention to Hannah the care home manager for her help and reassurance, I can not praise her enough she made a difficult process easy for both me and my dad. I would like to recommend anyone looking for care for a loved one go take a look at Belvedere manor you won't be disappointed.

Thanks again... you are all amazing

We are promptly notified if Mum has any issues.

I live her with my parner. I am happy. I have no complaints. I can see him whenever I want.

On visiting the first time, we were really impressed, the receptionist very helpful, showed us to where we were going, our relative looked very happy and all the staff seemed very nice, helpful and caring.

Overall quite pleased with the care, appreciative of the level of work involved caring for my mother.

I do feel that the signing in/out procedure needs simplifying.

Excellent premises with welcoming and friendly admin and reception staff. The coffee bar area is a great place for residents and relatives to meet. There is a good stimulating programme of activities for residents who feel able to participate, and regular outside trips are offered. Catering staff are always receptive to constructive comments, and the food is of a good standard. Residents with special dietary needs are catered for. The bedrooms are en-suite and cleaned every day. Residents have the option of a shared lounge or the privacy of their own room. All the cleaning, laundry and maintenance staff are approachable, friendly, and helpful. The carers go above and beyond to meet the needs of the residents and maintain a cheerful and friendly approach in the face of any challenges. The needs of relatives are also met with a 'can-do' attitude and a willingness to answer all questions and find a solution if one isn't immediately apparent. Overall, if care is needed this is a good place to live.

Moving a loved one into a care home is an extremely hard and difficult decision but this has been made much easier with the support of the manager. They have been outstanding. I highly recommend Belvedere Manor, thank you for all you do!

My mother has been a resident for three years. Since Belvedere has been taken over by Lovett the overall standard has dropped. The lovely helpfull staff are one by one leaving. The regular staff and carers are being replaced. we are paying more cost ie £100 per week with standards decreasing. The staff are not happy, new carers appearing all the time, so generally if I was looking for a home for my mother now, I would probably consider other options. Staff need to be listened too, so if they are happy then residents are too.

The permanent members of staff are welcoming, caring, empathetic & kind but very understaffed!!

Our father recently passed away in Belvedere Manor and whilst sad, the staff provided great comfort to my family, but most of all our father. They made sure he was treated with the utmost dignity and respect throughout. We cannot thank the staff enough.

Once again everyone here is helpfull caring and very understanding.

Belvedere care staff are dedicated + caring. The manager responds quickly to any concerns. My father has been very poorly recently + the team worked hard to get him the care he needed + shown genuine concern for him. However, too many agency staff are used at weekends. They don't know the residents or their specific needs. The mobile phone carried by the senior doesn't work once they leave the office, therefore its impossible to get updates on relatives. There are no staff available at weekends to let relatives in or out, so you have to be prepared to wait.

As always, I felt welcomed on each of my visits to see my mother. Mum is cared for well and enjoys the environment she's in. Meals are varied and enjoyed by Mum. The general ethos is one of warmth, friendliness, willingness and humour.

I was a resident on a respite stay for nine days, having had an operation on my hand. During my stay, I also had an operation on my tongue. All the carers gave me excellent care and attention during my convalescence, they were always there to help me whenever I needed it, they had a very friendly manner. The food has been very good and is served in a cheerful dining room. Every day there are activities to take part in, including doing exercises, singing together and doing crafts. I would recommend Belvedere Manor wholeheartedly. Thank you.

Good food and plenty of entertainment.

A wonderful, happy, caring environment where the staff give their all to the residents and get to know them well. There are many activities designed for everyone, great facilities, food and an open door policy to the management and seniors. My mum spent over three happy years there and truly considered it to be her home. During her last days she was so well cared for, we couldn't have asked for anything more.