Belvedere Manor

Dad came in after mum passed away, it was a hard decision but turned out to be a good one. The care and respect he has been shown has been heartwarming and made him and all our family feel welcome. End of life care was excellent for dad and us. Thank you.

During the last days of his life, the care was amazing and second to none.

I could not recommend all the staff enough. A thoroughly good experience in such difficult circumstances.

A special mention to the manager, who leads a team, that shows his interpersonal skills and team building are second to none. I was made to feel my husband was safe and he enjoyed his stay.

The manager and the team at Belvedere Manor go above and beyond expectations. They provide a friendly, supportive environment where mum feels cared for and safe. In what must have been a very tough year for all the staff; they provided quality of life for their residents and have done everything possible to support the families too. Thank you, we would not hesitate to recommend.

We are more than happy with the care Mum is receiving and it is such a relief to know she is safe and well cared for, both physically and emotionally. Thank you to everyone at Belvedere Manor.

From the first time we stepped into Belvedere Manor when looking for a suitable home, we knew that we had found an exceptional place. First impressions were amazing and what we encountered then has been consistently evident throughout the two years Mum has been with you. Staff throughout, regardless of their role within the home, have shown love, respect, compassion and friendship and have always treated Mum with such dignity. These qualities have been extended to us too, and we have always felt a valued part of the Belvedere family. We will miss you all. The past year has been so difficult, and to see the deterioration of Mum through lack of family contact has been heartbreaking. However, we have had complete trust in all of your first class care continually given to Mum under such difficult circumstances. We wish you all the very best for the future. You will remain in our thoughts with fondness and appreciation for always. Thank you so much for being a part of our family. With all our best wishes.

I have been so impressed with everything about this care home and feel we made the right choice on behalf of my mum. Everyone there has gone out of their way to make the experience as enjoyable as possible for the residents and immense thanks are due to all.

Mum has been a resident at Belvedere Manor for three months. She settled well initially and remarked on arrival how beautiful everything was. Mum has a lovely room overlooking the courtyard garden and everywhere appears to be well maintained with a calming, restful atmosphere. The staff are very caring and have been extremely helpful in assisting mum with her iPad to enable her family to contact her regularly on Facetime. The Belvedere Manor Facebook site is useful for keeping up to date with the activities which are underway within the Home. We have the highest regard for the care mum is receiving within the Home and feel that all the staff are doing their very best in these difficult times. It is sad to say however that mum's adjustment to residential care is made more difficult by the restrictions placed on Belvedere Manor by Government and LA in connection with the pandemic. The Authorities need to reassess these restrictions urgently as another seven months or more can only lead to far worse problems than COVID.

It is like a luxury hotel, with extra care for the discerning elderly!

The care that mum receives is very attentive, it’s been hard for mum whilst l have not been able to visit because of the pandemic. However, dropping her regular letters and cards/photos has kept her going. What has been going the extra mile are things like they have sent me a letter back from mum with her thoughts and emailed me a lovely photo of her showing her looking very happy, this all makes not seeing her more bearable.

My mother came to live at Belvedere Manor over two years ago and what a fantastic home she has. She enjoys the attentive care of all the staff who look after her so professionally. She enjoys the meals they provide and has had individual dietary needs which are met. Her room is always spotless as are the communal areas. Since being resident at Belvedere, she has had numerous episodes of ill health which have been dealt with efficiently and safely. She is always listened to and treated with dignity. The coffee lounge is an added bonus to me when I visit, a friendly welcoming space. The whole team at Belvedere are helpful and considerate to my mum's needs and I cannot thank them enough.

We had to find Mum a home during the COVID-19 pandemic as her long term Alzheimer's had hit the point of us being unable to care for her at home. The manager and the support/admin team made this admission seamless during the initial assessment stages. Mum is now in place and has made friends with both the other residents and staff and we are so happy. Thanks to the whole team for making this what is a difficult time feel a lot easier to handle. Great staff and understanding of the situation.

My mum has been in Belvedere Manor for the past 4 years plus. The staff on the woodland suite for dementia patients are truly amazing, treating each and everyone with dignity and respect. I cannot thank them enough, they go above and beyond every day doing a really challenging job. I could not wish for my mum to be in a better place, where I know she is well looked after and safe. My thanks go to all the staff and management, who are always so thoughtful kind and available whenever you need them.

Excellent facilities and care. Can't offer any criticism at all. My wife is comfortable, safe, well looked after and seems very happy and contented. I'm very grateful for everything Belvedere Manor offers and provides.

During more recent times, our mum's health dipped in regard to an unrelated COVID ailment. This was a worrying time for all of us. But what shone through was the care and attention our mum received. All the staff, from the kitchen staff, cleaners, senior and carers, to management, all have played a vital part in the recovery of our mum's health. It's because of this inclusive team effort and care, that Mum was able to pull herself back from depths of illness to a radiant glow of good health. What more can one say? From our heart and from our mum, (they know who she is), three cheers to all the staff. Thank you!

The current management is experienced and focused and this has led to significant improvements for both the residents and the staff.

My stepmother arrived at Belvedere following a stroke and was unable to be at home, she was made very welcome and very well cared for by the staff. They have encouraged and nursed her back through a very difficult time for her, having lost her speech and ability to swallow she was very down, but with their encouragement and fantastic care, she is now improving daily. They have lifted her spirits and she is enjoying eating and joining in activities, she seems so much happier. The communication we have received has also been excellent and you know that the staff really care for the residents and are happy with any little thing

Our mum arrived at Belvedere at end of Jan to recuperate from a fracture in her spine. She has been well cared for and supported and given the encouragement needed to mobilise with more confidence. We did not feel a month ago that she would ever be fit to return home but this is now planned for the end of this month. The home is well designed with wide and quiet corridors like a hotel with lovely spaces like the lounges, cafe area and dining room. The staff are focused, keen to help and always willing to provide an update. Great to have continuity from the senior HCA's and well-led by the Home Manager with great support from his staff. The Home Manager has been a great sense of support and guidance - he tells it as it is, does what he says he will do and is always available to answer any questions. The Covid 19 situation has brought its challenges but the team at Belvedere have met them well and actions taken to mitigate have been appropriate and communications have been excellent.

Thanks to all.