Belvedere Manor

Gibfield Road, Colne BB8 8JT
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9.5 124 Reviews
  • Belvedere Manor, Colne
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Care Provided by Belvedere Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Gill Towers (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (84)
  • Single Rooms with Ensuite Wet Room (84)

Parking

  • Ample parking is provided in the grounds.

Belvedere Manor Reviews (124)

9.5

Belvedere Manor has a Review Score of 9.5 (9.490) out of 10, based on 12 reviews in the last 2 years.
Over all time Belvedere Manor has 124 reviews.

Overall Experience
  • 110
  • 13
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Date Published
  • 124
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Reviewer Connection to Belvedere Manor
  • 52
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  • 7
  • 5
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  • 1
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Total of 124, showing 61-80
Review from Norman W (Husband of Resident) published on 1 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I make this point not as a criticism but purely as an observation. I realise you are bound by medical restrictions etc and they always present individuals who may often run for legal assistance more often than is necessary. However, I do feel that offering minor medication for colds, coughs and tummy
troubles as one would have without calling in the doctor would assist the residents better. I realise in severe cases it is imperative that you have to bring in paramedics and doctors.
Reply from Ali Gopaul, Home Manager at Belvedere Manor

Thank you for your feedback.
Please do come and see me so that I can explain our policies to you.

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Review from William M (Resident) published on 23 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A beautiful building with well-maintained gardens and very clean inside and out.
The activity organiser is very helpful and eager to encourage all residents to participate in activities when the entertainer is in.
Management always pleasant and lots of smiles which have the same effect on the residents.
Reply from Ali Gopaul, Home Manager at Belvedere Manor

Thank you for your feedback. It means a lot to our team and our home.

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Review from D H (Daughter of Resident) published on 26 June 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
A lovely care home, making our visits very pleasurable.
The home is improving due to the manager, who is working hard to bring the home out of special measures.
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Review from Michelle R (Daughter of Resident) published on 21 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff morale has clearly improved since the new manager was appointed. When any concerns arise, staff and management are approachable and keen to react.
Prime importance for me is that my mum is living in a clean, warm and safe environment where she is well cared for and respected by friendly staff.
This
is what you get at Belvedere Manor.
Reply from Ali Gopaul, Home Manager at Belvedere Manor

Thank you for your very encouraging feedback.

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Review from Catherine J (Daughter of Resident) published on 17 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my father has only been in this care home for a short while, having been in another home for over 5 years, Belvedere Manor is like a 5 Star Hotel in comparison to a run down hostel where she was previously.
Reply from Ali Gopaul, Home Manager at Belvedere Manor

Thank you for the very encouraging feedback; the message has been shared with the team.

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Review from Bob C (Husband of Resident) published on 17 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the 3 weeks since my wife (who suffers from Alzheimer's) moved to Belvedere Manor. The care, support and friendliness have been outstanding. Immediately on arrival, we were greeted in a most welcoming way. The teams of carers have quickly become familiar with her requirements. The facilities are
first class. Everywhere is spotless, clothes laundered returned safely. Expert help was provided to decorate her lovely airy room. The administration has been very efficient. The home is well managed and it is of great comfort to know that she is being so well looked after.
Reply from Ali Gopaul, Home Manager at Belvedere Manor

Thank you for your positive feedback; we are very pleased that we have been able to bring quality into your Wife’s life.

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Review from Anthony C (Son of Resident) assisted by family/friend published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I recently had a problem with my father, who is divorced from my mother, turning up at Belvedere Manor and requesting to see my mother. My mother suffers from Dementia and she was very distraught about his visit, the manager escorted him from the building and we were immediately informed
about the situation. The manager and all the staff have made sure that my mother has not been put in this position again and keep us updated. We are extremely grateful to the management and staff for handling a difficult situation and at the same time giving us peace of mind that Mum was being protected and cared for.
Reply from Ali Gopaul, Home Manager at Belvedere Manor

Thank you for your review. I am pleased that we were able to help your Mother.

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Review from S A (Daughter of Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My overall experience of Mum's care is good.
If I have any concerns they are quickly sorted out.
I appreciate things can be more difficult as she is totally deaf in her left ear and isn't far off with the right ear.
Reply from Ali Gopaul, Home Manager at Belvedere Manor

Thank you for your review. I will pass on your comments to the staff team.

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Review from S J (Daughter of Resident) published on 24 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the very first day Mum came and was accepted, we felt we had chosen the right place for Mum to spend time here and knew straight away all her needs would be met.
You haven't failed in that respect and that Mum is a much happier person for it, and safe to say its changed her life for the better.
Reply from Ali Gopaul, Home Manager at Belvedere Manor

Thank you for your feedback. This has been shared with the team and much appreciated that we have made a difference in your mum's care.

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Review from Nicolette H (Daughter-in-law of Resident) published on 23 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been happy with the way mum has been looked after the past four years. She seems quite settled and likes most of the staff. If I have any queries, there is usually someone around to help.
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Review from Sue S (Daughter of Resident) published on 13 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Belvedere Manor is very clean and welcoming. Staff are very friendly and caring and any concerns that arise concerning residents' care are dealt with promptly and efficiently.
Reply from Ali Gopaul, Home Manager at Belvedere Manor

Thank you for your comments on our service as all feedback is very important to our team. Your kind comments will be shared with the staff team.

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Review from Susan W (Daughter of Resident) published on 30 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
When it became clear my mother required residential care I was aware of the challenges I faced finding a care facility that offered the quality of care and the environment that would meet the standards that I was looking for; I found it at Belvedere Manor Care Home.


From the initial enquiry to Mum

moving in, we have been treated with respect and thoughtfulness. The initial assessment of Mum's care needs was thorough and this has been built on over the past month. On the day my mother moved in, the leadership and care team in the Home were on hand to welcome her which reassured my Mum greatly.


Mum has been a resident for a month and I can only praise the professionalism and compassion the staff show in dealing with Mum. I have seen a visible improvement in my Mum's sense of well-being and engagement with day to day activities. The care team support her in maintaining her independence and I am welcomed warmly by the care team when I visit. Very happy with Mum's care.

Reply from Ali Gopaul, Home Manager at Belvedere Manor

Thank you for your feedback; we are glad that we have made a difference in your mum’s care.

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Review from Ruth H (Daughter of Resident) published on 29 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Belvedere Manor for 3 and a half years and although there have been a few changes and a period of uncertainty in the overall management, the home now seems to be running very successfully and improvements have taken place. I would be keen to recommend.
Reply from Ali Gopaul, Home Manager at Belvedere Manor

Thank you for your feedback on our service. This encourages the team to deliver high standards of care to our residents.

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Review from L W (Wife of Resident) published on 24 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our experience at Belvedere Manor has been good. There has been some problems over the past two years but these have been dealt with very efficiently. I now feel more positive with the way the home is run along with the excellent care by all the carers.
Reply from Ali Gopaul, Home Manager at Belvedere Manor

Thank you for your very encouraging words as it boosts our staff morale to improve the standards of care every day.

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Review from L H (Daughter of Resident) published on 18 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad appears to be very happy at Belvedere Manor because management and staff are friendly and attentive towards him. They do their best to encourage him to take part in activities which he does sometimes but he declines more often than not as he's never been one for joining in activities. Whenever we
have to arrange appts for dad the management and staff are always happy to work in conjunction with us. Dad prefers simple traditional meals so some of the spicy dishes are not to his liking.
Reply from Ali Gopaul, Home Manager at Belvedere Manor

Thank you for your kind words. It means a lot to our staff team.

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Review from Doreen H (Friend of Resident) published on 22 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is furnished and decorated to a very high standard and is extremely comfortable. The bedrooms are very spacious with excellent ensuite facilities. The staff are very helpful and kind. The coffee lounge is a very pleasant place to sit and enjoy a meal with guests or just a drink. It overlooks
the garden where there are lots of seating areas. Entertainment is organised on a regular basis.
Reply from Ali Gopaul, Home Manager at Belvedere Manor

Thank you for your feedback. Your comments help our staff team to grow and deliver high standards of care.

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Review from Keith W (Son-in-law of Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother in Law has been resident at Belvedere for four years. The home is very clean, very homely and welcoming. The staff are exceptional in the levels of care they provide. The food is freshly prepared and appetising. They cater for all palates and all medicinal requirements. My Mother in Law is
content and happy most of the time, despite advanced dementia. No mean feat! I am incredibly impressed with Belvedere.
Reply from Ali Gopaul, Home Manager at Belvedere Manor

Thank you, your feedback is very much appreciated and very encouraging to our team at Belvedere Manor.

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Review from Wendy W (Daughter of Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On every occasion, I visit the home I find all the staff from management down, extremely welcoming, friendly and helpful. The care given to my Mum is always 100%. I have always felt very confident in the abilities of all the care staff to provide the very best for the residents.
Reply from Ali Gopaul, Home Manager at Belvedere Manor

Thank you, your feedback is very much appreciated and very encouraging to our team at Belvedere Manor.

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Review from G B (Daughter of Resident) published on 8 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Belvedere had problems with the service earlier this year but since the management team intervened and new staff were appointed, things have improved greatly. Management and staff team are very skilled and the training given has meant that carers are better equipped to provide appropriate care.
Reply from Ali Gopaul, Home Manager at Belvedere Manor

Thank you for your kind words. They mean a lot to the team.

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Review from Tricia R (Daughter of Resident) published on 28 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident at Belvedere Manor for just over two years and I wanted to comment on the tender loving care she received at the end of her life from the care team and to express how comforting it was for us as a family to have her looked after in what had become her home and cared for by staff
who had become friends to us all.
Belvedere Manor is visually a very attractive home, it is always clean and well maintained. Everything is light and bright and the layout is well thought out with wide corridors and well-appointed lounges, dining rooms and a lovely coffee shop area. There is also a beauty salon which my mum so enjoyed during her time there.
The kitchen staff work very hard to make varied and tempting meals, homemade soups were my mum’s favourite.
The new management team are passionate about creating a supportive and caring home not just for the residents but for their families also. Our final thanks go to the chaplain, such a support to us all.
Reply from Ali Gopaul, Home Manager at Belvedere Manor

Thank you for your comments, which are really appreciated by all the team at Belvedere Manor.

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Current Review Score: 9.5 (9.490)

Overview of Review Score

The Review Score of 9.5 (9.490) out of 10 for Belvedere Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.776 for Belvedere Manor is calculated as follows: ( (117 Excellents x 5) + (20 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 143 Ratings = 4.776
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.714 Points relating to the number of positive Reviews for Belvedere Manor is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8. 12 Positive Reviews ÷ 16.8 = 0.714
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

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Gill Towers

Job Title: Home Manager Joined: 2025

Gill Towers is the registered home manager at Belvedere Manor

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