Chawley Grove Care Home

195 Cumnor Hill, Cumnor, Oxford OX2 9PJ
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9.7 72 Reviews
  • Chawley Grove Care Home, Oxford
Chosen as Best New Care Home in 2020, Chawley Grove offers luxurious living and an outstanding level of care.

Part of the Hamberley Care Homes group, the Oxfordshire care home has been rated as ‘Good’ in all areas by the CQC (May 2021).

Situated on Cumnor Hill, Chawley Grove offers a truly luxurious environment, with a superb range of features and facilities. Within the home you’ll find a bistro café where residents can enjoy a conversation with friends over a cappuccino, and a wellbeing and beauty salon which offers a haven for pampering and relaxation. Film lovers are encouraged to make the most of the deluxe cinema, where residents can enjoy the latest releases or classic favourites. Fancy a tipple? Next to the cinema you'll find a well-stocked bar. Within Chawley Grove you’ll find a vibrant community where residents enjoy a busy and active lifestyle.

And for days when residents need a little bit of extra support, the award-winning Homemakers are on hand to provide as much or as little help as is needed, ensuring that residents can maintain their independence and keep doing the things that they love. Whether it’s pursuing an existing hobby, taking up a new one, or simply having someone to share a cup of tea with, the Homemakers are there to support residents to live life the way they choose to.

The team are committed to delivering an exceptional experience for every resident, and will go out of their way to facilitate activities that help residents embrace life. Contact the team today to book in your tour, and to find out more.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Angelika Ziomek (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Subject to assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (70)
  • Single Rooms with ensuite Wet Room (70)

Visiting

  • Visitors are welcome anytime, please call in to tour their beautiful home

Parking

  • Parking on-site

Chawley Grove Care Home Reviews (72)

Total of 72, showing 21-40
9.7

Chawley Grove Care Home has a Review Score of 9.7 (9.740) out of 10, based on 18 reviews in the last 2 years. Over all time Chawley Grove Care Home has 72 reviews.

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Review from J W (Son of Resident) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Chawley Grove Care Home since March 2023. She is very happy there and considers it her "home". She takes part in activities almost every day and, by her own admission, socialises far more than when she was living in her own house.
Why did we choose Chawley? Having visited four
other care homes - what placed Chawley in a league of its own was 1 - it is purpose-built, 2 - it is clean, light and not at all like the archetypal care home and 3 - most importantly, the staff are kind, caring, encouraging and respectful.
Thanks for making my mother so welcome.

Reply from Mark Laundy-McInnes, Regional Community Relations Lead at Chawley Grove Care Home

Thank you ever so much for your very kind review. It is our pleasure to have your mum here with us and we are so pleased that she feels part of the Chawley family. As always, if there is ever anything we can do for you or Mum, please do let us know.

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Review from P O (Daughter of Resident) published on 6 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After an appalling few days at another care home who had wrongly assessed my father’s needs, he went to Chawley Grove Care Home in August 2022. From day one he has been happy there and the staff are very caring. Their knowledge of and respect for residents living with dementia is brilliant. It is a
lovely care home, very bright and no mean feat to keep it looking so good. Very kind atmosphere. I’m very grateful to the manager and her team for looking after dad.

Reply from Mark Laundy, Regional Community Relations Lead at Chawley Grove Care Home

Thank you so much for your lovely review, it is our pleasure to have Dad (and you) as part of our family.

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Review from E P (Relative of Resident) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care team at Chawley Grove Care Home responded immediately to our urgent need for respite care for our elderly relative who was quite unwell. She moved into a spacious, comfortable room and was looked after with kindness, understanding and sensitivity by all the team.
The building and facilities
are more five-star hotel than care home. Thank you sincerely for all your assistance and care.

Reply from Mark Laundy, Regional Community Relations Lead at Chawley Grove Care Home

Thank you for your lovely review. It was our pleasure to welcome your loved one for a respite stay here with our Chawley family. You are always welcome to come and see us for a cuppa at any time.

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Review from Peter F (Friend of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facility. Kind, helpful and professional staff. Thank you.

Reply from Mark Laundy, Regional Community Relations Lead at Chawley Grove Care Home

Thank you very much for your kind review. It has been our pleasure to have you as part of our family here at Chawley Grove.

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Review from A R (Niece of Resident) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chawley Grove Care Home exceeded all our expectations. My uncle, a spritely 85-year-old, required short-stay convalescence post-cancer surgery. All staff, without exception, provided exceptional care with genuine affection. They were able to meet his care needs and support him to maintain his independence,
always with a smile. The food was excellent. Three cooked meals a day - just what he needed. His stay definitely improved his expectation of residential care and he was delighted to receive and invite to pop in and join them for lunch.

Reply from Mark Laundy, Regional Community Relations Lead at Chawley Grove Care Home

Thank you for your lovely review. It was our pleasure to have your uncle and all of you join our family whilst he recovered. We look forward to welcoming you back for lunch in the near future and hope to see you at our summer fete in July.

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Review from C C (Brother of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptionally friendly staff welcoming us on our first visit. Nothing was too much bother for any one of them. First class care home,with happy residents in beautiful surroundings. All staff were sincere and knowledgeable regarding our resident there, thank you for your care.

Reply from Mark Laundy, Regional Community Relations Lead at Chawley Grove Care Home

Thank you ever so much for your kind review, we are so pleased to read that you had a wonderful first visit to our home and felt welcomed and cared for. You are always welcome here and we look forward to seeing you soon!

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Review from John R (Respite Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was here for respite care with nursing support. The carers were warm, sensitive to the patients and well-trained. They came quickly, usually when called. There was a positive, cheerful and cooperative attitude binding carers/nurses and management. In a way, there was a good team atmosphere. Difficult
patients were handled kindly and professionally. These patients with problems of claustrophobia, but good mental and physical health, can be reminded by the carers that they are free to leave the building. The cooked breakfast here was superb!

Reply from Mark Laundy, Regional Community Relations Lead at Chawley Grove Care Home

Dear John, thank you for your lovely review. It was our absolute pleasure to help you convalesce and to have you as part of our family.

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Review from Roger W (Friend of Resident) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our long-term friend and neighbour began her stay at Chawley Grove Care Home just before Christmas 2022. We are really impressed by the staff and the facilities. She is being well looked after and is very happy. She is enjoying getting to know the staff and has developed good, friendly relationships
with them. As visitors, we are always made to feel welcome.

Reply from Mark Laundy, Regional Community Relations Lead at Chawley Grove Care Home

Dear Roger,
Thank you for your kind review, I am so pleased to read that you are impressed with the care of your long-term friend and neighbour. It has been our pleasure to welcome you all into the Chawley family and we look forward to making many memories with all this year.

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Review from A T (Relative of Resident) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Respite was arranged at short notice due to a sudden change in family circumstances which created a difficult situation. Management were extremely helpful throughout, supporting the wider family to make long term decisions and working with external services as needed.
Staff were extremely kind and
helpful on the phone and when we visited, making us feel welcome and included.
Day to day care was good. Facilities are excellent and we are grateful for the care provided at short notice.

Reply from Mark Laundy, Regional Community Relations Lead at Chawley Grove Care Home

Thank you ever so much for your very kind review. It was our pleasure to assist you and your family through a difficult period with a positive outcome for all. It was a pleasure to have you all as part of the Chawley family.

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Review from T C (Husband of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A calm atmosphere pervades on entry and all staff are courteous and helpful. Numerous activities are arranged for residents and a diary of events is published and distributed to each resident. Any minor problems that may arise are quickly and efficiently dealt with by the home manager. A pleasing place
for my wife to live.

Reply from Mark Laundy, Regional Community Relations Lead at Chawley Grove Care Home

Dear T C,
Thank you ever so much for your kind review. We are so pleased that you are happy with your wife's care here and that you feel we provide a high standard of service to our residents and their families. We very much value you and love seeing you each day.

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Review from L W (Daughter of Resident) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sincere thanks to all the staff involved in Mum's end-of-life care at Chawley Grove Care Home. As Mum's health declined the communication and support from management, nursing and care staff was excellent. The care we received as family members, as well as Mum, helped us navigate her last few weeks as
positively as possible and ensured that she had a peaceful and pain-free death in a supportive, comfortable environment. Over the six months that Mum lived at Chawley Grove, the staff were efficient and respectful. They did their very best to ensure Mum felt welcome and had the opportunity to engage in activities that she could enjoy. When we visited we felt like we were part of the Chawley Grove family - greeted cheerfully and with updates on how Mum was doing. When things were challenging we especially valued the openness and honesty of the management team and their respect for our views and suggestions. Few people actively want to live in a care home but, for those who need it, we recommend Chawley Grove as a safe, comfortable, cheerful and caring environment. To everyone involved in delivering Mum's care - an enormous thank you, you do an amazing job!

Reply from Mark Laundy, Regional Community Relations Lead at Chawley Grove Care Home

Thank you ever so much for the kind review. It was our pleasure to welcome Mum and all of you into our family and our honour to care for her in the last six months of her life. The memories that we have made with you all will continue to be cherished and we would like you to know that you are all always welcome to Chawley.

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Review from Lorna K (Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I moved into the care home I have had a very happy and contented time. The staff are like family. Everything is excellent - the room I put as good as it was without a mirror when I moved in - this has now been rectified.
I am very lucky to have chosen such a good care home as I need both nursing
and care.

Reply from Mark Laundy, Regional Community Relations Lead at Chawley Grove Care Home

Dearest Lorna,
Thank you for your very kind review. It is our pleasure to have welcomed you into our Chawley family and we are delighted to see how happy you are each day. You are an asset to our home and we look forward to making many more memories with you.

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Review from May J (Wife of Resident) published on 10 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's stay was very short but he felt immediately comfortable and cared for. He thought the meals were excellent and loved his lovely en-suite bedroom. The whole atmosphere was calm and reassuring. The building itself is wonderful, airy and bright. It felt very homelike, especially with the resident
dogs!

Reply from Mark Laundy-McInnes, Regional Community Relations at Chawley Grove Care Home

Dear May,
Thank you so much for your very kind review, it genuinely does mean the world to us. We loved having your husband with us no matter how short the stay and it was our pleasure to welcome you both into our Chawley Grove family.
We hope that you know that you are always welcome to come and visit us for a cuppa and a chat whenever you feel like, it is always lovely to see you.

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Review from S M (Daughter of Resident) published on 17 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well maintained and decorated new building. Helpful staff. Menu choices look to be good, although I didn't see any of the meals to judge. Room sizes are good and we were able to move things around to suit Dad. Communication online was good. Still waiting on some of Dad's items to be found - was there
any point in an inventory. We are still missing one item that came in with him and have had to buy a new one. Dad came home with an open wound/sore on his bottom - I suspect he was left to manage on his own with the toilet and cannot use his hands properly so maybe did not clean himself adequately - leaving a sore. He also did not move around enough, maybe not encouraged to as possibly short-staffed.

Reply from Chelle Daly, Home Manager at Chawley Grove Care Home

Thank you for taking the time to write this review. Firstly, I'd like to take this opportunity to thank you for your comments about our team - they are dedicated to delivering an outstanding care experience for each and every one of our residents, and we are incredibly proud of them.
We were sad to hear that Dad developed a sore after leaving us. At Chawley Grove Dad was always assisted when using the toilet and when moving around the home, and a skin integrity check was completed the day before the end of his stay with us with no skin issues at all. We hope that this has now healed.
We loved having Dad here with us at Chawley, and following on from his break with us we are absolutely thrilled that Dad has decided to join us on a permanent basis - he is a very welcome addition to the Chawley family and we can't wait to have him back.
As always, if you have any questions, please do come and speak with me at any time - we look forward to seeing Dad soon!

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Review from Jan S (Daughter-in-law of Resident) published on 15 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We, like many, had worries about putting my father-in-law in a home but after our initial visit to Chawley Grove Care Home and meeting the manager we had all our worries put to rest. We had visited other homes but this one stood out by miles. The home itself is like the grandest hotel and there are
lots of different activities for the residents to partake in if they so wish. The food is wonderful, the staff are outstanding and the grounds and rooms and mutual sitting areas (private and social) are all that we could have wished for him. He has settled well and is enjoying everything this home has to offer. We can not recommend it enough.

Reply from Mark Laundy, Regional Community Relations Lead at Chawley Grove Care Home

Dear Jan,
Thank you ever so much for your very kind and lovely words. We are passionate about welcoming new residents and their families into our family. We are so pleased to read that you are all happy and we look forward to making many new memories together.

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Review from Gary W (Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am only ground crew in the royal air force and think the garden is well looked after, the laundry is well kept. The manager is working very hard trying to get more clients in.

Reply from Mark Laundy, Regional Community Relations Lead at Chawley Grove Care Home

Hi Gary,
Thank you so much for your kind review. We very much look forward to welcoming you back in the future.

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Review from Anna B (Relative of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful and always so friendly and welcoming when we visit. The atmosphere is so calm and relaxing, this has had a great effect on my relative's well-being and progress. The food is always great and prepared with care. We are very happy.

Reply from Sarah Webber, Group Marketing and Brand Manager at Chawley Grove Care Home

Thank you for your wonderful review - we are so proud of our dedicated team.

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Review from A B (Son of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Chawley Grove Care Home has been a fantastic step forward for my father. I see it as an improvement in his quality of life and being there has enabled him to achieve things again that would have not been possible in his home environment. The facilities are well managed and all the staff are caring,
kind and considerate. My mother (who also suffers with dementia) is able to visit on a daily basis and everyone is kind and welcoming to her. My father’s behaviour has been challenging at times but he has received nothing but love and kindness. I would not hesitate to recommend this facility to others.

Reply from Sarah Webber, Group Marketing and Brand Manager at Chawley Grove Care Home

Thank you so much for taking the time to write this lovely review - we are incredibly proud of our wonderful team

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Review from Adrienne B (Daughter of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Why have I put good, not excellent in some boxes? 1) Occasional, temporary workers do not adhere to the principles which the home generally inculcates. 2) Occasionally the essential encouragement of the residents to join in activities provided is missing because the social person is needed to replace
an absent helper. 3) We are concerned about the price being put up since we stretched my mother's finances to the limit in order to place her near me so that I can visit her four out of seven days. I am able to judge the most important thing about my mother's care according to her reactions. Every day on the phone or with her I can ask how she likes being there - she likes the staff, has made friends and is happy. At 99.5, long may this continue!

Reply from Sarah Webber, Marketing and Partnerships Manager at Chawley Grove Care Home

Thank you for your review - we are dedicated to delivering an outstanding care experience for our residents and are delighted that Mum has settled in so well, is happy and making friends.

We appreciate your feedback, and to answer your comments - we rarely employ agency workers as we are fortunate enough to have our own experienced team, however in those rare circumstances we take the time to ensure they understand our unique, award-winning model of care to ensure the continued smooth delivery of this.

We provide a combination of fun and therapeutic activities, and our Wellbeing & Lifestyle Coach is committed to ensuring our residents are supported to participate where they wish to.

As I am sure you can appreciate, the impact of COVID-19 continues to be considerable for all care providers, and whilst we focus on cost control, and have kept our annual increase to a minimum, we remain committed to delivering not only the highest quality care but also the very safest care.

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Review from Marion G (Respite Resident) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had been in hospital for nearly three weeks with stomach ulcers and had had strong medication to avoid operations etc. When I arrived I was very weak but getting better. The noise and short staffing added to shouts of dementia patients made sleep impossible. So by coming here the peace and comfort,
added to the kind staff, soon made me feel relaxed and peaceful. I now feel able to look after myself and go home. The food is beautifully cooked too. It's interesting to meet such diverse staff.

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Current Review Score: 9.7 (9.740)

Overview of Review Score

The Review Score of 9.7 (9.740) out of 10 for Chawley Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.740 for Chawley Grove Care Home is calculated as follows: ( (183 Excellents x 5) + (20 Goods x 4) + (4 Satisfactorys x 3) + (4 Poors x 2) + (4 Very Poors x 1) ) ÷ 215 Ratings = 4.74

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chawley Grove Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (5)

Meet the Team (2)

Angelika

Angelika Ziomek

Job Title: Registered Care Home Manager

Joined: 2023

Angelika is an accomplished manager with a 17-year career in sales, customer service, leadership and service enhancement within hospitality, retail and healthcare sectors. As a registered nurse, she remains committed in leading her team to advance clinically, to innovate and to provide high quality person-centred care for our residents and peace of mind for their families.


Angelika lives in the Cotswolds and enjoys being active, in particular running, as well as travelling and discovering new cultures.


"Welcome! I’m proud to be Home Manager at Chawley Grove our beautiful, purpose-built care home in Oxford. Here at Chawley Grove, we are committed to providing a caring and luxurious environment that truly encompasses the comforts of home. My dedicated team of Homemakers ensures that each day is filled with opportunities for socialising, having fun and outstanding personalised care. I very much look forward to meeting you in our vibrant home"

Ana

Ana Martinez Gonzalez

Job Title: Clinical Lead

Ana is Chawley Grove’s dedicated Clinical Lead. Qualifying in Spain with a Degree in Nursing before gaining a Level 5 NVQ in Health & Social Care Management, Ana has thrived in Health & Social Care since 2014, working in care roles in Germany and in Oxford. Ana's expertise spans complex health needs, notably dementia care and care home management. Outside of work, Ana is a qualified Personal Trainer and enjoys keeping fit.


"As the Clinical Lead at Chawley Grove, I am dedicated to ensuring nursing care excellence for all the people we support. Every day, I lead a team driven by a shared passion for enriching lives and creating a support environment within our luxury home.”

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