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- Crispin Court Care Home - Avery Healthcare







Crispin Court Care Home, located in Staffordshire, stands among eight Avery Healthcare homes in the county. Acknowledgements of its exceptional facilities and services come from residents and their families and the Care Quality Commission, which has recognised it as Outstanding (May 2020).
Situated on Stone Road, north of the town centre and easily accessible from the M6, Crispin Court has a highly trained care team who offer quality retirement living, residential...
Care Provided by Crispin Court Care Home - Avery Healthcare
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 70 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Minibus or other transport
- Lift
- Stairlift
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Special offer, Permanent residency only, starting at £1250.00 per week
The price(s) shown are provided by the care home. Contact Crispin Court Care Home - Avery Healthcare for full pricing details and T&Cs.
Contact Crispin Court Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Tracey Williams(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 3
Room Information
- Single Rooms (58)
- Couples/Companion Rooms (6)
Parking
- Free parking available
Crispin Court Care Home - Avery Healthcare Reviews (121)
Crispin Court Care Home - Avery Healthcare has a Review Score of 9.9 (9.928) out of 10, based on 23 reviews in the last 2 years.
Over all time Crispin Court Care Home - Avery Healthcare has 121 reviews.
Ground floor accommodation - Suits me fine.
Helpful and informative staff.
Food excellent.
Thank you for taking the time to review Crispin Court Care Home and for your amazing 5-star rating. We are delighted to hear that you enjoyed your respite stay with us, it was a pleasure to have your company at Crispin Court, which gave you & your family the peace of mind that you deserve. We would...
I stayed at Crispin Court for four weeks of convalescence following a long hospital stay. I found my whole time at Crispin Court excellent. The care staff were knowledgeable and definitely aided my recovery. The building was spotlessly clean and the rooms very comfortable. The wellbeing team provided engaging activities and the food was very good. The front-of-the-house team were always very pleasant and helpful.
Just excellent overall.
Many Thanks for your excellent 5-star review, we are delighted that you have rated us as Excellent overall, I speak for all the staff at Crispin Court when I say thank you for the 5-star recognition, it is an honour and a privilege to do the job we do. Thank you again.
My Grandmother has recently gone into Crispin Court on respite care with a view to making it her permanent home. At first, she was not too sure it was for her. The staff and other residents have all been very helpful and welcoming. I can see that my Grandmother is doing well and looking so much better since being there. Fingers crossed she enjoys it and decides she wants to make it permanent.
Thank you for taking the time to review Crispin Court Care Home in Stafford. We are delighted to hear that your Grandmother is enjoying her stay with us in the loving care community that we create, giving you and your family the peace of mind you deserve, Should Grandma decide to stay permanently we would be delighted to accommodate her. Best wishes all at Crispin.
We have tried other homes before finding Crispin honestly they are in a league of their own. Well done all at Crispin Court, don't change.
Thank you for your honest review, It is a pleasure & a privilege to have your Mum Come and stay with us. Crispin Court is a special place, we are all very proud of what we have achieved here. We look forward to accommodating your Mum for her next stay, Thank you again.
When I went into Crispin Court I was unable to walk unaided. With a standing frame, patient staff, physio and walking frame I was able to go to the dining room, coming back to the room in a chair but soon walking both ways, always accompanied by caring staff. All the staff showed consideration, courteous, kindness etc. I am home now, coping with carers, and the support of family and friends.
Thank you for your review, we are really pleased that we were able to contribute to supporting you to return home and pleased to hear that you are doing well with carers and family.
Crispin Court is the best thing to have happened for our family. Mum is happy, safe and healthy. her family can now relax and just enjoy visits with her without constantly worrying she was in danger at home. Thank you from the bottom of our hearts to all the lovely caring staff.
Thank you for taking the time to review Crispin Court Care Home in Stafford. Your feedback is truly invaluable to us and our team. It is our pleasure to have your mum living with us, giving you and your family the peace of mind that you deserve. Thank you once again for your honest review.
Very good communication (about hospital visit) by phone and in person by two members of staff: the staff updated on changes to arrangements and they were considerate and cooperative - one staff member drove the resident to hospital well in time for the appointment. This assistance made the day run smoothly and happily; another staff member did a follow-up report on hospital visit with excellent attention to detail.
Thank you for your review, we are pleased that you are happy with the care that Dad is receiving at Crispin Court.
Mum initially came for respite care when the live-in carer couldn't cope, and Mum was highly agitated. Mum settled immediately and loves taking part in the activities that are arranged. She has always had a strong personality, and the team quickly got her measure and could make her laugh and keep her calm when confused. A real effort was made to get to know who Mum was and now is, so her care and conversation are suited to her. I don't live nearby, staff are always helpful on the phone and know who I am when I visit, it is a comfort to see so many of the same carers each time I visit. Mum has enjoyed the food and the kitchen team recently catered a lovely get-together to celebrate Mum's 90th birthday. Mum had pets all her life and we usually bring one of our dogs to visit (well-behaved dogs are welcome at Crispin Court). A huge thank you from our family to the manager and her team.
Best wishes.
My dad was in hospital for the last few weeks before we moved him and I still do not know the exact details of how he ended up there. Dad was quite depressed here and he couldn’t walk. The majority of staff rarely interacted with him and, in his words, said they were short staffed and seemed too busy. Staff seemed to continuously change. At the start they offered to encourage dad to join in with things but then stopped. He found their wheelchair too uncomfortable so we got him his own but nobody ever offered to help him into it, even though they said they would.
The menu they show you is far from the truth. Dad did like the breakfasts but they didn’t give it to him one day.
They moved dad to another floor which made dad more depressed.
Dad wasn’t having his cream put on for his skin cancer despite me telling them three times.
They owe dad still nearly £6500 for charging another month too.
I am very sorry to hear that you were not happy with the care provided to your father. Crispin Court takes feedback from our residents and their loved ones seriously and would fully investigate your concerns. I would like to invite you for a meeting if possible or alternative please feel free to call me on 01785 785900 (option 2).
I am at the home every day to see my friend and that is not only to see him, but also I enjoy the experience of being there. Not only are the staff friendly and engaging, but so are the other residents. There are things to do, but if you just want to relax there are spaces to do that too. Nothing is too much trouble and we both feel heard when talking or asking questions.
From the reception and office staff through to carers, cleaners and laundry, everyone does a great job, are always friendly and helpful. A lovely environment has been created here. Food is well prepared and presented, with choices at each mealtime.
The staff at Crispin Court are a very contentious bunch of people who work very hard with a range of elderly people, some of whom can be very challenging from what I have seen. The accommodation is always clean and tidy and resembles the standards you would find in a quality hotel. Before moving to Crispin Court earlier in the year, my father had been living by himself for the last five years, so moving anywhere new is stressful; the staff have made him very welcome and from my perspective, that is nice to see.
Thank you for taking the time to review Crispin Court Care Home in Stafford. Your feedback is truly invaluable to us and our staff team. It is our pleasure to have your Father living with us in the loving care community that we create, giving you and your family the peace of mind that you so...
A lovely home feels like a hotel. Lovely, friendly staff. A clean environment, lots of activities going on and residents appear very happy.
Thank you so much for taking the time to review Crispin Court Care Home in Stafford and for your wonderful 5-star rating. Your feedback is invaluable to us and our staff, who go over and above the standards on a daily basis to provide an exemplary level of care for our residents. Thank you for your kind words, very best wishes.
Mum is very well cared for. She has her hair done, nails painted and assisted baths with lots of bubbles. Mum participated in the activities and outings. She enjoys people-watching. She really likes the singers that come to the home. Bingo and craft sessions are good fun.
Thank you for taking the time to review Crispin Court Care Home in Stafford. Your feedback is truly invaluable to us and our staff team. It is our pleasure to have your mum living with us, in the loving care community that we create, giving you and your family the peace of mind that you deserve. We...
Lovely home. Friendly staff and great fun with residents. Loving, caring and respectful atmosphere.
Thank you for taking the time to review Crispin Court Care Home in Stafford and for your amazing 5-star rating. Your feedback is invaluable to us and our staff team, who go over and above the standards on a daily basis to provide an exemplary level of care. Thank you for your kind words, best wishes.
My experience with Crispin Court Care Home was absolutely refreshing, my wife has stayed here many times, my contact is the customer service manager, this lady goes the extra mile for everyone. All the staff are dedicated, I can't praise Crispin Court enough. I did try another home due to Crispin being full, however, the experience was not the same. We won't go anywhere now but Crispin. Special thanks to the customer service manager, thanks for making life a little more bearable.
Thank you for taking the time to review Crispin Court Care Home in Stafford and for your amazing five-star rating. We are delighted how happy you are with our home and the exemplary service provided by our dedicated staff team. It is a true pleasure to have your wife stay with us in the loving care...
The staff generally were very pleasant, however, I got the impression they were under pressure. My main disappointment is with the management who made promises they did not deliver on.
The cost was substantial, and the expectations were high after the initial assessment, but the delivery was not as expected.
Thank you for your feedback of Crispin Court. We apologise that we did not meet your expectations. We have a different account in this respect but are not able to state any details on here due to data protection. If you would like to discuss this further, or if we can help in the future, please feel free to contact me by phone or email me directly. Best wishes,
My mother stayed in Crispin for two weeks. Lovely atmosphere. Staff are so friendly and always willing to help. Special mention the front of house, they were splendid.
Thank you for taking the time to review Crispin Court Care Home in Stafford. We are delighted to hear that your mother enjoyed her respite stay with us in the loving care community that we create, giving you and your family the peace of mind you deserve. We would be happy to welcome her back at any time should the need arise. Best wishes.
My mum really enjoyed her respite stay at Crispin Court. If needed she would most definitely return.
Thank you for taking the time to review Crispin Court Care Home in Stafford and for your amazing 5-star rating. We are delighted to hear that your mum enjoyed her respite stay with us, in the loving care community that we create, giving you and your family the peace of mind that you deserve. We would be happy to welcome her back at any time should the need arise. Best wishes.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 May 2020Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Crispin Court Care Home - Avery Healthcare.
Awards / Recognitions (16)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 16 Jun 2025Recipient: Crispin Court Care Home - Avery Healthcare
- 31 Jan 2025Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Crispin Court Care Home - Avery Healthcare.
Meet the Team (6)

Tracey Williams, Crispin Court Home Manager.
Tracey joined the Avery Group in 2018 as Home Manager to Hempstalls Hall for 6 years before starting a new venture as Home Manager to our 'Out Standing' home; Crispin Court in Stafford in June 2024.
Tracey's background started within the care sector for Stoke on Trent Council before moving into the private care sector. She has a wealth of experience working with the elderly, dementia care & mental health spanning over 36 years within the care industry.
Tracey is extremely passionate about being able to provide our residents with high quality, person centred care by encouraging the right to personal independence & personal choice. This is possible through supporting residents to live as independently as they wish, and provide opportunities to enhance their quality of life by providing a comfortable, safe, supported and well lead luxurious environment in which to live in.
Tracey is very passionate about our residents having the same rights to facilities and services in the surrounding community as any other citizen, believing that getting older doesn't mean you give up what you enjoy.
Tracey works very closely with her Crispin Court team. She has developed strong relationships and insists on delivering an excellent service through empower her staff to achieve the very best out of their work performance.
Should you wish to visit our beautiful home to meet Tracey & the team,please call the team, where we very much look forward to meeting you.

Claire has over 20 years of experience in the care industry, primarily working as a senior carer in care homes. Claire joined the team at Crispin Court back in 2016. She started working nights as a senior carer before she was promoted to team leader on days. Claire wanted a new challenge back in 2021 and was offered the position of home administrator.
Claire supports the Home Manager with payroll, contracts for staff and residents, recruitment, and she deals with the finances. If you have any questions regarding finances, Claire is happy to help.

Having an extensive client customer care background, of over 30 years, Tara previously worked for Social Services for 8 years prior to moving to the Avery private healthcare sector.
As the CLM, Tara oversees the Front of House Team and works very closely with the Home Management Team. She is committed to delivering the highest standard of service to every new, and existing, client whilst maintaining professionalism, and empathy, which is tailored to the individual.
Tara says; 'It is a pleasure, and a privilege, to be part of the Crispin Court family. You can tell instantly what good care provision looks like, and I fully appreciate how much trust an individual bestows in us when they make Crispin Court their home. Our Team is dedicated to providing the very highest standards of care, encouraging our residents to create new memories with their companions and loved ones. To be a part of their journey is a wonderful privilege.'

Deputy Manager, Andrew Vernon, at Crispin Court Care Home, has recently joined the Avery group. Having now been in his role for the last eighteen months, he brings with him over 25 years of professional experience in adult social care and health. His career began within Staffordshire County Council, where he worked as a Social Care Assessor, specialising in complex needs assessments, multidisciplinary care planning, and the integration of health and social services. During this time, he has developed a strong foundation in clinical collaboration, safeguarding, and evidence-based practice, ensuring vulnerable adults receive tailored support to maintain their independence, dignity, and quality of life.
In his current leadership role, he takes pride in guiding a dedicated team and fostering a compassionate, high-performing care environment. Andrew is passionate about promoting a culture of excellence through person-centred care, continuous staff development, and outcome-focused support strategies. Andrew’s approach is rooted in reflective practice, professional integrity, and a commitment to driving positive change within the adult care sector, and he is driven to achieve positive life experiences for residents and staff at Crispin Court.

Nicola has worked at Crispin Court for 3 years on our front-of-house team. Nicola loves her job as our receptionist; she has a very warm, friendly, bubbly personality. Nicola is very often the first point of contact for our friends, family & visitors, her professionalism is what defines her as a truly exceptional receptionist.
Nicola has many qualities which makes her a true asset to our team, she is also a qualified Dance & Fitness instructor, having taught dance for over 35 years. Nic currently hoists our Friday morning fitness class for our residents, which the residents thoroughly look forward to, It has the best number of attendees, whilst presenting the most fun and laughter.
Nicola is very open-minded; she truly listens to people & has a natural empathy, whilst being compassionate and respectful.I would best describe Nicola as a fun-loving, outgoing person; her family is extremely important to her as well as her Crispin Court Family.

Debbie is our enthusiastic, outgoing Wellbeing Coordinator who has worked at Crispin Court Care Home since 2021, organising all the activities, planning outings and bringing fun and enjoyment to our residents every day.
She manages the wellbeing team, ensuring that our residents' lives are both enriched and meaningful. She brings a talent for brightening the day and making you laugh and smile within minutes of being in her company.
Debbie and her team aim to provide our residents with the opportunity to learn new skills and take on new hobbies to expand their horizons. Debbie will regularly consult with residents and families to encourage new ideas to add to the activity program & promote participation.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Crispin Court Care Home - Avery Healthcare to verify any information. View our terms and conditions. Crispin Court Care Home - Avery Healthcare has an Enhanced Service -more info.