Crispin Court Care Home - Avery Healthcare

385a Stone Road, Stafford ST16 1LD
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9.8 109 Reviews
  • Crispin Court Care Home - Avery Healthcare, Stafford
Crispin Court Care Home, located in Staffordshire, stands among eight Avery Healthcare homes in the county. Acknowledgements of its exceptional facilities and services come from residents and their families and the Care Quality Commission, which has recognised it as Outstanding (May 2020).

Situated on Stone Road, north of the town centre and easily accessible from the M6, Crispin Court has a highly trained care team who offer quality retirement living, residential care, respite care and dementia care.

Under the leadership of an experienced local manager known for establishing thriving care communities in the Stafford area, Crispin Court distinguishes itself with an inclusive and engaging atmosphere. The care home takes a holistic approach to elderly care, and couples or companions are warmly welcomed to continue their care journey together.

Crispin Court's amenities include two cafés, a cinema equipped with surround sound and comfortable armchairs, a library on every floor and a piano lounge. The residents' bedrooms are spacious and feature convenient walk-in wet rooms, flat-screen TVs and DVD players. The home has its own cinema room, hair salon and more. There is ample space for personal keepsakes, photos and ornaments.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Stairlift
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1743

Special offer, Permanent residency only, starting at £1250.00 per week

These prices are only a guideline, please contact Crispin Court Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)

Good to Know

Person in charge

  • Tracey Williams (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (6)

Parking

  • Free parking available

Crispin Court Care Home - Avery Healthcare Reviews (109)

Total of 109, showing 21-40
9.8

Crispin Court Care Home - Avery Healthcare has a Review Score of 9.8 (9.780) out of 10, based on 21 reviews in the last 2 years. Over all time Crispin Court Care Home - Avery Healthcare has 109 reviews.

Overall Experience

  • 97
  • 10
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Date Published

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Review from Roland S (Son of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Crispin Court are a very contentious bunch of people who work very hard with a range of elderly people, some of whom can be very challenging from what I have seen. The accommodation is always clean and tidy and resembles the standards you would find in a quality hotel. Before moving to
Crispin Court earlier in the year, my father had been living by himself for the last five years, so moving anywhere new is stressful; the staff have made him very welcome and from my perspective, that is nice to see.

Reply from Julie Tara, Customer Service Manager at Crispin Court Care Home - Avery Healthcare

Thank you for taking the time to review Crispin Court Care Home in Stafford. Your feedback is truly invaluable to us and our staff team. It is our pleasure to have your Father living with us in the loving care community that we create, giving you and your family the peace of mind that you so deserve. We are delighted to hear that you have recognised the hard work the team at Crispin Court put in. Thank you once again for your 5-star review.

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Review from Victoria B (Granddaughter of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely home feels like a hotel. Lovely, friendly staff. A clean environment, lots of activities going on and residents appear very happy.

Reply from Julie Tara, Customer Service Manager at Crispin Court Care Home - Avery Healthcare

Thank you so much for taking the time to review Crispin Court Care Home in Stafford and for your wonderful 5-star rating. Your feedback is invaluable to us and our staff, who go over and above the standards on a daily basis to provide an exemplary level of care for our residents. Thank you for your kind words, very best wishes.

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Review from Julie H (Daughter of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very well cared for. She has her hair done, nails painted and assisted baths with lots of bubbles. Mum participated in the activities and outings. She enjoys people-watching. She really likes the singers that come to the home. Bingo and craft sessions are good fun.

Reply from Rachel Aran, Marketing Administrator at Crispin Court Care Home - Avery Healthcare

Thank you for taking the time to review Crispin Court Care Home in Stafford. Your feedback is truly invaluable to us and our staff team. It is our pleasure to have your mum living with us, in the loving care community that we create, giving you and your family the peace of mind that you deserve. We are delighted to hear that your mum likes to participate in the daily activities provided by our talented well-being team. Best wishes, Rachel.

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Review from Gillian S (Respite Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home. Friendly staff and great fun with residents. Loving, caring and respectful atmosphere.

Reply from Rachel Aran, Marketing Administrator at Crispin Court Care Home - Avery Healthcare

Thank you for taking the time to review Crispin Court Care Home in Stafford and for your amazing 5-star rating. Your feedback is invaluable to us and our staff team, who go over and above the standards on a daily basis to provide an exemplary level of care. Thank you for your kind words, best wishes.

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Review from D T (Husband of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Crispin Court Care Home was absolutely refreshing, my wife has stayed here many times, my contact is the customer service manager, this lady goes the extra mile for everyone. All the staff are dedicated, I can't praise Crispin Court enough. I did try another home due to Crispin being
full, however, the experience was not the same. We won't go anywhere now but Crispin. Special thanks to the customer service manager, thanks for making life a little more bearable.

Reply from Rachel Aran, Marketing Administrator at Crispin Court Care Home - Avery Healthcare

Thank you for taking the time to review Crispin Court Care Home in Stafford and for your amazing five-star rating. We are delighted how happy you are with our home and the exemplary service provided by our dedicated staff team. It is a true pleasure to have your wife stay with us in the loving care community that we provide, giving you and your family the peace of mind you deserve. We would be happy to welcome her back at any time should the need arise. I will be sure to pass your kind words on to the rest of the staff team. Best wishes, Rachel.

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Review from K C (Son of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I chose this care home on the basis of it being the best in Stafford. At the assessment, I pointed out a few necessary requirements that needed to be addressed if my mother was to go into their care, which they happily agreed to. A room was available the next day and my mother went in on an initial
two-week respite care plan. However, disappointingly, some of the issues that were discussed were not fulfilled. The main one being mum not being taken on regular short walks to help her regain her confidence. This was a priority. There were many other issues not acted upon despite an end of week discussion with management to rectify the problems.
The staff generally were very pleasant, however, I got the impression they were under pressure. My main disappointment is with the management who made promises they did not deliver on.
The cost was substantial, and the expectations were high after the initial assessment, but the delivery was not as expected.

Reply from Sonia Nixon, Home Manager at Crispin Court Care Home - Avery Healthcare

Thank you for your feedback of Crispin Court. We apologise that we did not meet your expectations. We have a different account in this respect but are not able to state any details on here due to data protection. If you would like to discuss this further, or if we can help in the future, please feel free to contact me by phone or email me directly. Best wishes,

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Review from T S (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed in Crispin for two weeks. Lovely atmosphere. Staff are so friendly and always willing to help. Special mention the front of house, they were splendid.

Reply from Rachel Aran, Marketing Administrator at Crispin Court Care Home - Avery Healthcare

Thank you for taking the time to review Crispin Court Care Home in Stafford. We are delighted to hear that your mother enjoyed her respite stay with us in the loving care community that we create, giving you and your family the peace of mind you deserve. We would be happy to welcome her back at any time should the need arise. Best wishes.

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Review from M B (Daughter of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum really enjoyed her respite stay at Crispin Court. If needed she would most definitely return.

Reply from Rachel Aran, Marketing Administrator at Crispin Court Care Home - Avery Healthcare

Thank you for taking the time to review Crispin Court Care Home in Stafford and for your amazing 5-star rating. We are delighted to hear that your mum enjoyed her respite stay with us, in the loving care community that we create, giving you and your family the peace of mind that you deserve. We would be happy to welcome her back at any time should the need arise. Best wishes.

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Review from N R (Daughter of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed at Crispin Court Care Home for respite, she really loved it and can't wait for her next stay.

Reply from Rachel Aran, Marketing Administrator at Crispin Court Care Home - Avery Healthcare

Thank you for taking the time to review Crispin Court Care Home in Stafford and for your amazing 5-star rating. We are delighted to hear that your mum enjoyed her respite stay with us, in the loving care community that we create, giving you and your family the peace of mind that you deserve. We look forward to welcoming her back on her next visit. Best wishes.

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Review from C W (Daughter of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful home, staff cannot do enough for my mum. The home is magnificent and the food is very nice. She really likes staying here, the next best thing to home.

Reply from Rachel Aran, Marketing Administrator at Crispin Court Care Home - Avery Healthcare

Thank you for taking the time to review Crispin Court Care Home in Stafford and for your amazing 5-star rating. We are delighted to hear how happy you are with the care your mum has received from our dedicated staff team, since being a part of our loving care community, giving you and your family peace of mind. It is also lovely to hear that the choice of food provided daily by our talented culinary team, is so well received. Best wishes.

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Review from Maureen S (Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made to feel at home. Staff very good and helpful. Both day and night staff are good. A wonderful home and staff.

Reply from Rachel Aran, Marketing Administrator at Crispin Court Care Home - Avery Healthcare

Thank you for taking the time to review Crispin Court Care Home in Stafford and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Your feedback is much appreciated. Best wishes.

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Review from Y R (Daughter-in-law of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved into Crispin Court on a crisp winter's morning for a period of respite over the Christmas period. The warm welcome from everyone she met from the first step into the reception made her feel at home - the care team, the housekeeping team, the pink ladies, the reception team, home
management and all the back office have made her so welcome. It's as though she's been there forever. Her health and well-being has improved immensely including her social interaction, activities and trips out, that has given her confidence to interact further with others. It is clearly evident that her weight has increased in just such a short period, and she is eating/enjoying not only the meal times but the company of others. Our heartfelt thanks to all at Crispin Court for their high-quality care and love shared with her plus us as her family and she looks forward to returning very soon for a longer stay.

Reply from Rachel Aran, Marketing Administrator at Crispin Court Care Home - Avery Healthcare

Thank you for taking the time to review Crispin Court Care Home in Stafford and for your amazing 5-star rating. We are delighted to hear that your mother-in-law enjoyed her respite stay with us, in the loving care community that we create, giving you and your family the peace of mind that you deserve. It is also lovely to hear that her health and well-being improved during her short stay. It would be a pleasure to invite her back at any time should the need arise. I will be sure to pass your heartfelt comments on to the rest of the staff team. Best wishes, Rachel.

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Review from Maureen P (Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is done for you, wonderful home. Enjoying my stay, staff are great.

Reply from Ryan Farrelly, Marketing Assistant at Crispin Court Care Home - Avery Healthcare

Thank you for reviewing Crispin Court Care Home. It is a true pleasure to care for you and to have you as part of our care community. We are delighted to hear that you are enjoying your time whilst residing at Crispin Court. I will pass on your positive feedback to the rest of our team. Best Wishes.

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Review from Susan R (Resident) assisted by family/friend published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff were very welcoming and helpful. They were very conscientious about medication. I was very grateful that a member of staff arranged a hospital appointment for me and another member of staff accompanied me to the appointment. The activities that did take place were excellent.

Reply from Rachel Aran, Marketing Administrator at Crispin Court Care Home - Avery Healthcare

Thank you for taking the time to review Crispin Court Care Home in Stafford. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is also nice to hear that you felt supported with your hospital appointment. I will be sure to pass your kind comments on to the rest of the team. Best wishes, Rachel.

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Review from Michael M (Husband of Resident) published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for making my wife's 80th birthday such a success and making her feel special. As her husband and essential carer, you make me feel special too! She has improved and stabilised in the year and a bit she has been at Crispin Court Care Home. The care, the staff and the facilities are
so good and everyone tries so hard to make us happy. Keep up the good work!

Reply from Rachel Aran, Marketing Administrator at Crispin Court Care Home - Avery Healthcare

Thank you for taking the time to review Crispin Court Care Home in Stafford and for your amazing five-star review. We are delighted to hear that your wife's 80th birthday was such a success and she thoroughly enjoyed her special day. It was a pleasure to celebrate with her in the loving care community that we create. Thank you for your kind words, we look forward to seeing you on your next visit. Best wishes, Rachel.

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Review from J R (Respite Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've enjoyed my stay very much.

Reply from Ryan Farrelly, Marketing Assistant at Crispin Court Care Home - Avery Healthcare

Thank you for reviewing Crispin Court Care Home in Stafford. It was a pleasure to care for you during your stay with us. You are welcome back anytime should you need it. Best wishes.

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Review from David C (Son of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I believe that all members of staff form a great team and do absolutely everything that they can to both look after and improve the quality of life of all residents, particularly during difficult times such as lockdown.
Many thanks indeed from me!

Reply from Rachel Aran, Marketing Administrator at Crispin Court Care Home - Avery Healthcare

Thank you for taking the time to review Crispin Court Care Home In Stafford and for your amazing five-star rating. Your feedback is truly invaluable to us and our staff team, who go above the standards on a daily basis to provide an exemplary level of care. Thank you for your kind words, I will be sure to pass them on to the rest of the staff team. Best wishes, Rachel.

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Review from J C (Respite Resident) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice time.

Reply from Rachel Aran, Marketing Administrator at Crispin Court Care Home - Avery Healthcare

Thank you for taking the time to review Crispin Court Care Home. We are delighted to hear how satisfied you are with our home; it is a true pleasure to have you living with us in the loving care community that we create. Best wishes.

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Review from M B (Daughter of Resident) published on 30 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at Crispin Court Care Home for nearly two years. My sister and I have almost finished settling Mum's affairs and have been reflecting on her life at Crispin Court She soon settled in and thoroughly enjoyed every aspect of life in her new home. Sadly Mum died at the end of last year.
We cannot fault the end of life care given to Mum. The support and advice given to us by the whole team at Crispin Court was excellent. The guidance given by the deputy manager (now the manager) was most thoughtful and comforting. We have much to be thankful for.

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Review from Sallyann O (Daughter of Resident) published on 20 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into this care home in February 2018. The reason I chose it, and she agreed with my choice, was because it has more the atmosphere of a nice hotel rather than a care home. The rooms are nicely decorated, each with an ensuite wet room. There is an onsite hairdressing salon and cinema
room, plus a cafe area and lovely gardens.
In addition to the facilities, we found the staff to be helpful and caring. The food was good and there were plenty of activities put on for the residents.
We made a good choice!

Reply from Rachel Aran, Marketing Administrator at Crispin Court Care Home - Avery Healthcare

Thank you for taking the time to review Crispin Court Care Home and for your amazing five-star review. We are delighted to hear such kind words about our home and the staff; our housekeeping team take great pride in keeping the home clean and welcoming for our residents/visitors alike. The well-being of our residents is our primary concern and we host a variety of activities daily; we are so pleased that the activities are well received and the choice of tasty meals provided by our talented culinary team are appreciated. Best wishes, Rachel.

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Current Review Score: 9.8 (9.780)

Overview of Review Score

The Review Score of 9.8 (9.780) out of 10 for Crispin Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.780 for Crispin Court Care Home - Avery Healthcare is calculated as follows: ( (221 Excellents x 5) + (15 Goods x 4) + (6 Satisfactorys x 3) + (4 Poors x 2) + (4 Very Poors x 1) ) ÷ 250 Ratings = 4.78

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Crispin Court Care Home - Avery Healthcare is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 May 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (15)

Meet the Team (4)

Tracey

Tracey Williams

Job Title: Home Manager

Joined: 2024

Tracey Williams, Crispin Court Home Manager.


Tracey joined the Avery Group in 2018 as Home Manager to Hempstalls Hall for 6 years before starting a new venture as Home Manager to our 'Out Standing' home; Crispin Court in Stafford in June 2024.


Tracey's background started within the care sector for Stoke on Trent Council before moving into the private care sector. She has a wealth of experience working with the elderly, dementia care & mental health spanning over 36 years within the care industry.


Tracey is extremely passionate about being able to provide our residents with high quality, person centred care by encouraging the right to personal independence & personal choice. This is possible through supporting residents to live as independently as they wish, and provide opportunities to enhance their quality of life by providing a comfortable, safe, supported and well lead luxurious environment in which to live in.


Tracey is very passionate about our residents having the same rights to facilities and services in the surrounding community as any other citizen, believing that getting older doesn't mean you give up what you enjoy.


Tracey works very closely with her Crispin Court team. She has developed strong relationships and insists on delivering an excellent service through empower her staff to achieve the very best out of their work performance.


Should you wish to visit our beautiful home to meet Tracey & the team,
please call the team, where we very much look forward to meeting you.

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Claire Baker-Grujich

Job Title: Home Administrator

Joined: 2016

Claire has over 20 years of experience within the care industry, working mainly as a senior carer within care homes. Claire joined the team at Crispin Court back in 2016, she started working on nights as a senior carer before she was promoted to team leader on days. Claire wanted a new challenge back in 2021 and was offered the position as home administrator.
Claire supports the Home Manager with payroll, contracts for staff and residents, recruitment and she deals with the finances. If you have any questions regarding finances, Claire is happy to help.

Tara

Tara Blurton

Job Title: Client Liaison Manager

Joined: 2016

Tara has worked for Crispin Court since the home was established in June 2016.
Having an extensive client customer care background, of over 30 years, Tara previously worked for Social Services for 8 years prior to moving to the Avery private healthcare sector.


As the CLM, Tara oversees the Front of House Team and works very closely with the Home Management Team. She is committed to delivering the highest standard of service to every new, and existing, client whilst maintaining professionalism, and empathy, which is tailored to the individual.


Tara says; 'It is a pleasure, and a privilege, to be part of the Crispin Court family. You can tell instantly what good care provision looks like, and I fully appreciate how much trust an individual bestows in us when they make Crispin Court their home. Our Team is dedicated to providing the very highest standards of care, encouraging our residents to create new memories with their companions and loved ones. To be a part of their journey is a wonderful privilege.'

Andrew

Andrew Vernon

Job Title: Deputy Manager

Joined: 2024

Deputy Manager, Andrew Vernon, at Crispin Court Care Home, has recently joined the Avery group. Having now been in his role for the last eighteen months, he brings with him over 25 years of professional experience in adult social care and health. His career began within Staffordshire County Council, where he worked as a Social Care Assessor, specialising in complex needs assessments, multidisciplinary care planning, and the integration of health and social services. During this time, he has developed a strong foundation in clinical collaboration, safeguarding, and evidence-based practice, ensuring vulnerable adults receive tailored support to maintain their independence, dignity, and quality of life.


In his current leadership role, he takes pride in guiding a dedicated team and fostering a compassionate, high-performing care environment. Andrew is passionate about promoting a culture of excellence through person-centred care, continuous staff development, and outcome-focused support strategies. Andrew’s approach is rooted in reflective practice, professional integrity, and a commitment to driving positive change within the adult care sector, and he is driven to achieve positive life experiences for residents and staff at Crispin Court.

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