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- Crispin Court Care Home - Avery Healthcare







Crispin Court Care Home, located in Staffordshire, stands among eight Avery Healthcare homes in the county. Acknowledgements of its exceptional facilities and services come from residents and their families and the Care Quality Commission, which has recognised it as Outstanding (May 2020).
Situated on Stone Road, north of the town centre and easily accessible from the M6, Crispin Court has a highly trained care team who offer quality retirement living, residential...
Care Provided by Crispin Court Care Home - Avery Healthcare
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 70 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Minibus or other transport
- Lift
- Stairlift
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Special offer, Permanent residency only, starting at £1250.00 per week
The price(s) shown are provided by the care home. Contact Crispin Court Care Home - Avery Healthcare for full pricing details and T&Cs.
Contact Crispin Court Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Tracey Williams(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 3
Room Information
- Single Rooms (58)
- Couples/Companion Rooms (6)
Parking
- Free parking available
Crispin Court Care Home - Avery Healthcare Reviews (121)
Crispin Court Care Home - Avery Healthcare has a Review Score of 9.9 (9.928) out of 10, based on 23 reviews in the last 2 years.
Over all time Crispin Court Care Home - Avery Healthcare has 121 reviews.
Excellent. Can't believe I'm so lucky to be here.
Thank you for taking the time to review Crispin Court Care Home. We are so delighted to hear how satisfied you are and that you feel at home here. It is a pleasure to have you living in our home. Best Wishes, Ryan.
Lovely home. I should have come sooner.
Thank you for taking the time to review Crispin Court Care Home. Our Highly trained team continue to go above and beyond to ensure each resident feels at home whilst staying at Crispin Court. We are so delighted to hear how satisfied you are living in our home and that you feel so comfortable and welcome here. Best Wishes, Ryan.
As a user, I have found it extremely caring and welcoming home. Staff are really helpful. Wonderful home. I am very happy to be here.
Thank you for taking the time to review Crispin Court Care Home. Our highly trained team go above and beyond to ensure each resident feels safe and comfortable whilst they stay with us and we are thrilled to hear that you feel at home here. Best Wishes, Ryan.
Auntie had an amazing stay at Crispin Court. She was looked after so well and received five-star treatment. Could recommend a stay to anyone.
Thank you for taking the time to review Crispin Court Care Home and for your lovely feedback. Our staff team will be delighted to hear this. Best wishes Rachel.
My dad stayed there at the start of the year. He absolutely loved his two weeks. The staff are very dedicated to the residents, the well-being team are exceptional and go above and beyond.
Thank you for taking the time to review Crispin Court Care Home and for your lovely feedback. Your comments are truly invaluable to us and our staff team will be delighted to hear this. Best wishes Rachel.
Mum has come into Crispin Court for respite care following a broken hip. Cannot thank all the staff for everything they have done and are doing to keep Mum safe and well. Her recovery has been remarkable. Although due to covid restrictions my brother and I have been unable to visit, we have some Skype calls, and the staff have kept us up to date with Mum's progress. The kindness she has been shown by everyone is clear to see.
Thank you for taking the time to review Crispin Court Care Home. Our staff will be delighted to hear how satisfied you are with Crispin Court and the care your mother is receiving. Even during these uncertain times, our staff continue to display an exceptional level of care to all our residents and make them feel welcome/part of our amazing community. Best wishes Rachel.
My sister and I have always been extremely pleased with the care that has been shown to our Mum. However, during these difficult times the care and attention the staff has provided have been outstanding. This has been matched by the excellent communication we have received and the opportunities to visit our Mum in a safe environment.
Thank you for reviewing Crispin Court Care Home. It is wonderful to hear how satisfied you are with our home. I will be sure to pass on your positive feedback to our staff team. Many thanks, Ryan.
Moving mum into care was a huge decision for us to make as a family. But Crispin Court made this process so much easier for us. Top-notch communication from our initial enquiry down to regular manager updates that we now receive. We had our first interactive ‘visit’ - amazing to see mum looking so well and happy. She even cut short our call so she could go and join her ‘friends’ for the activity that was planned. Yes, it’s not the cheapest care home, but to see mum so settled makes every penny worth it. Her mobility and weight have improved so much, I put this down to excellent care, stimulation and encouragement. Now winter is nearing, I have no worries about her safety and well-being, especially given the current restrictions in place. Thank you Crispin Court.
Thank you for taking the time to review Crispin Court Care Home. It is wonderful to hear how well your mother has settled in our home and becoming apart of our amazing community. Your kind words are truly invaluable to us and our staff team appreciates your positive feedback. Kind Regards, Ryan.
My mother has been a resident at Crispin Court Care Home for nearly a year. During this time mum has received a fantastic level of care. The staff are very motivated, conscientious and caring. The food is excellent. The building and accommodation are 5 star. The restrictions of covid 19 have understandably affected visits to see mum. During this time Crispin Court has invested in measures to facilitate distanced visits and digital communication. Within these difficult times, the staff and management have strived successfully to support all concerned. Mother is very happy at Crispin Court. I am very happy with the care mum receives at Crispin Court Care Home.
Thank you for taking the time to review Crispin Court Care Home and for such lovely feedback. Your kind words are truly invaluable to us and our staff team will be delighted to hear this. Best Wish, Ryan.
During this period of Covid, I have seen this home go above and beyond in every way possible. I may not be able to see my Nan in person, as those visits are really important for my mum to see her mum, but I can completely follow everything that happens on Social Media, by Skype and my Nan has even mastered FaceTiming us. The staff are like family, the building was always immaculate and I love seeing how happy my Nan is, despite the level of restrictions in place. This care home clearly demonstrates how it can be done, and we are kept informed every step of the way by the management team. I don’t envy the job these people have looking after our loved ones, but they do it with passion, love and dedication. I look forward to the day I can hug Nan again.
Hi Michelle, thank you for reviewing Crispin Court Care Home. Our staff team will be delighted to hear such kind words. I will ensure to pass on the message. Best Wishes.
I have been very impressed with the home's approach to the Covid-19 lockdown. My sister has had a number of health concerns and they have all been dealt with by Crispin Court and I have been kept fully informed. The reception staff is always helpful. The manager and deputy manager are approachable and deal with issues effectively.
Following a fall in her own home, my 95-year-old mother had to go into hospital and prior to her discharge, we were advised that she would need respite care. Fortunately, Avery Crispin Court had just opened and as it was not far from my own home we arranged a visit. We were impressed with every aspect of the home and arranged for two weeks respite. My very independent mother settled in well and surprised us all when after about a week she announced that she would like to move to Crispin on a permanent basis. She has now been resident at Crispin for over three years and although admittedly she had some ups and downs, for the most part, she has been very happy with her decision and on most occasions when we visit she tells us "I am very happy here" - what more could we ask? In those three years, the standards in the home have gone from strength to strength. During the recent pandemic, every single member of staff and the management have worked tirelessly to maintain the wellbeing of the residents in their care and each one deserves praise for their contribution.
During these most worrying of times and with all of the media coverage of the crisis in care home, I will forever be grateful that Mum is receiving such outstanding care at Crispin Court. It is extraordinarily difficult to have no personal contact with a lady of 96 with underlying health conditions, yet all staff at Crispin Court do their utmost to keep me informed about her well being. I receive regular photographs and short film extracts on a regular basis, along with newsletters and WhatsApp calls. Staff are well equipped with PPE and do all that they can to minimise the potential depersonalisation of approach whilst wearing this. Their humour, friendship and genuine care for Mum is evident and the regular updates from the manager are honest and clear. Mum is having a much better social life that am I at the moment, with Mocktail parties, VE Day celebrations and other socially distanced celebrations in beautiful surroundings. My thanks to all staff there.
Our Mom broke her hip at the beginning of lockdown, so we had to find somewhere safe for her to stay to see her through her recovery. Despite having experienced isolation within the home for most of her time there to date and her not being able to see her loved ones, Mom's experience, as well as ours, has been exemplary. Staff display amazing professionalism and a caring attitude at all times, whilst paying lots of attention to detail. Additionally, we have really appreciated that in recent weeks, we have been able to "within the guidelines" and adhering to social distancing, have 15/30 minute visits with Mom outside. This has made the world of difference to Mom, to such a degree she has decided to stay there permanently. Well done to all at Crispin Court, we will always be grateful to you for seeing Mom through this very difficult time.
Mum has been a resident at Crispin Court for over 12 months and from the moment of our first visit, we felt welcomed into the Crispin Court family - for that is how it felt. My sister and I are very pleased with the care and respect given to our mum by ALL members of staff, also Mum is constantly telling us how wonderful the staff are. The home's approach to maintain the spirit and safety of both the staff and the residents during the current COVID19 crisis has been wonderful, we applaud and thank them all for their hard work. Both my sister and I feel reassured that our mum is safe and is being very well cared for and thus would recommend a visit to Crispin Court to anyone who is seeking a care home for a loved one.
From my initial meetings with the admin team, through to day to day dealings with care staff, I have been very impressed with the professionalism as well as compassion displayed by every member of staff at Crispin Court. I rest assured that my nearest and dearest are in the best place, safe and cared for.
From my own personal experiences of Crispin Court, you’ll need to look no further if you're looking for respite care or permanent care for your loved one. I would have no hesitation in recommending.
My mum was in Crispin Court only a short while, but I know she was really happy in there. Words cannot express how lovely and caring every single one of the staff was. They could not do enough for my mum. I would highly recommend Crispin Court to friends and family if they needed care.
I have always found the staff very kind, professional, caring and understanding.
They always seem to treat dad with the utmost respect, dignity and have much empathy.
Management has been most helpful.
The new manager is very helpful as are all the staff, starting from the minute you walk in from the dedicated reception staff.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 May 2020Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Crispin Court Care Home - Avery Healthcare.
Awards / Recognitions (16)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 16 Jun 2025Recipient: Crispin Court Care Home - Avery Healthcare
- 31 Jan 2025Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Crispin Court Care Home - Avery Healthcare.
Meet the Team (6)

Tracey Williams, Crispin Court Home Manager.
Tracey joined the Avery Group in 2018 as Home Manager to Hempstalls Hall for 6 years before starting a new venture as Home Manager to our 'Out Standing' home; Crispin Court in Stafford in June 2024.
Tracey's background started within the care sector for Stoke on Trent Council before moving into the private care sector. She has a wealth of experience working with the elderly, dementia care & mental health spanning over 36 years within the care industry.
Tracey is extremely passionate about being able to provide our residents with high quality, person centred care by encouraging the right to personal independence & personal choice. This is possible through supporting residents to live as independently as they wish, and provide opportunities to enhance their quality of life by providing a comfortable, safe, supported and well lead luxurious environment in which to live in.
Tracey is very passionate about our residents having the same rights to facilities and services in the surrounding community as any other citizen, believing that getting older doesn't mean you give up what you enjoy.
Tracey works very closely with her Crispin Court team. She has developed strong relationships and insists on delivering an excellent service through empower her staff to achieve the very best out of their work performance.
Should you wish to visit our beautiful home to meet Tracey & the team,please call the team, where we very much look forward to meeting you.

Claire has over 20 years of experience in the care industry, primarily working as a senior carer in care homes. Claire joined the team at Crispin Court back in 2016. She started working nights as a senior carer before she was promoted to team leader on days. Claire wanted a new challenge back in 2021 and was offered the position of home administrator.
Claire supports the Home Manager with payroll, contracts for staff and residents, recruitment, and she deals with the finances. If you have any questions regarding finances, Claire is happy to help.

Having an extensive client customer care background, of over 30 years, Tara previously worked for Social Services for 8 years prior to moving to the Avery private healthcare sector.
As the CLM, Tara oversees the Front of House Team and works very closely with the Home Management Team. She is committed to delivering the highest standard of service to every new, and existing, client whilst maintaining professionalism, and empathy, which is tailored to the individual.
Tara says; 'It is a pleasure, and a privilege, to be part of the Crispin Court family. You can tell instantly what good care provision looks like, and I fully appreciate how much trust an individual bestows in us when they make Crispin Court their home. Our Team is dedicated to providing the very highest standards of care, encouraging our residents to create new memories with their companions and loved ones. To be a part of their journey is a wonderful privilege.'

Deputy Manager, Andrew Vernon, at Crispin Court Care Home, has recently joined the Avery group. Having now been in his role for the last eighteen months, he brings with him over 25 years of professional experience in adult social care and health. His career began within Staffordshire County Council, where he worked as a Social Care Assessor, specialising in complex needs assessments, multidisciplinary care planning, and the integration of health and social services. During this time, he has developed a strong foundation in clinical collaboration, safeguarding, and evidence-based practice, ensuring vulnerable adults receive tailored support to maintain their independence, dignity, and quality of life.
In his current leadership role, he takes pride in guiding a dedicated team and fostering a compassionate, high-performing care environment. Andrew is passionate about promoting a culture of excellence through person-centred care, continuous staff development, and outcome-focused support strategies. Andrew’s approach is rooted in reflective practice, professional integrity, and a commitment to driving positive change within the adult care sector, and he is driven to achieve positive life experiences for residents and staff at Crispin Court.

Nicola has worked at Crispin Court for 3 years on our front-of-house team. Nicola loves her job as our receptionist; she has a very warm, friendly, bubbly personality. Nicola is very often the first point of contact for our friends, family & visitors, her professionalism is what defines her as a truly exceptional receptionist.
Nicola has many qualities which makes her a true asset to our team, she is also a qualified Dance & Fitness instructor, having taught dance for over 35 years. Nic currently hoists our Friday morning fitness class for our residents, which the residents thoroughly look forward to, It has the best number of attendees, whilst presenting the most fun and laughter.
Nicola is very open-minded; she truly listens to people & has a natural empathy, whilst being compassionate and respectful.I would best describe Nicola as a fun-loving, outgoing person; her family is extremely important to her as well as her Crispin Court Family.

Debbie is our enthusiastic, outgoing Wellbeing Coordinator who has worked at Crispin Court Care Home since 2021, organising all the activities, planning outings and bringing fun and enjoyment to our residents every day.
She manages the wellbeing team, ensuring that our residents' lives are both enriched and meaningful. She brings a talent for brightening the day and making you laugh and smile within minutes of being in her company.
Debbie and her team aim to provide our residents with the opportunity to learn new skills and take on new hobbies to expand their horizons. Debbie will regularly consult with residents and families to encourage new ideas to add to the activity program & promote participation.
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