Crispin Court Care Home - Avery Healthcare

I have been very impressed with the home's approach to the Covid-19 lockdown. My sister has had a number of health concerns and they have all been dealt with by Crispin Court and I have been kept fully informed. The reception staff is always helpful. The manager and deputy manager are approachable and deal with issues effectively.

Following a fall in her own home, my 95-year-old mother had to go into hospital and prior to her discharge, we were advised that she would need respite care. Fortunately, Avery Crispin Court had just opened and as it was not far from my own home we arranged a visit. We were impressed with every aspect of the home and arranged for two weeks respite. My very independent mother settled in well and surprised us all when after about a week she announced that she would like to move to Crispin on a permanent basis. She has now been resident at Crispin for over three years and although admittedly she had some ups and downs, for the most part, she has been very happy with her decision and on most occasions when we visit she tells us "I am very happy here" - what more could we ask? In those three years, the standards in the home have gone from strength to strength. During the recent pandemic, every single member of staff and the management have worked tirelessly to maintain the wellbeing of the residents in their care and each one deserves praise for their contribution.

During these most worrying of times and with all of the media coverage of the crisis in care home, I will forever be grateful that Mum is receiving such outstanding care at Crispin Court. It is extraordinarily difficult to have no personal contact with a lady of 96 with underlying health conditions, yet all staff at Crispin Court do their utmost to keep me informed about her well being. I receive regular photographs and short film extracts on a regular basis, along with newsletters and WhatsApp calls. Staff are well equipped with PPE and do all that they can to minimise the potential depersonalisation of approach whilst wearing this. Their humour, friendship and genuine care for Mum is evident and the regular updates from the manager are honest and clear. Mum is having a much better social life that am I at the moment, with Mocktail parties, VE Day celebrations and other socially distanced celebrations in beautiful surroundings. My thanks to all staff there.

Our Mom broke her hip at the beginning of lockdown, so we had to find somewhere safe for her to stay to see her through her recovery. Despite having experienced isolation within the home for most of her time there to date and her not being able to see her loved ones, Mom's experience, as well as ours, has been exemplary. Staff display amazing professionalism and a caring attitude at all times, whilst paying lots of attention to detail. Additionally, we have really appreciated that in recent weeks, we have been able to "within the guidelines" and adhering to social distancing, have 15/30 minute visits with Mom outside. This has made the world of difference to Mom, to such a degree she has decided to stay there permanently. Well done to all at Crispin Court, we will always be grateful to you for seeing Mom through this very difficult time.

Mum has been a resident at Crispin Court for over 12 months and from the moment of our first visit, we felt welcomed into the Crispin Court family - for that is how it felt. My sister and I are very pleased with the care and respect given to our mum by ALL members of staff, also Mum is constantly telling us how wonderful the staff are. The home's approach to maintain the spirit and safety of both the staff and the residents during the current COVID19 crisis has been wonderful, we applaud and thank them all for their hard work. Both my sister and I feel reassured that our mum is safe and is being very well cared for and thus would recommend a visit to Crispin Court to anyone who is seeking a care home for a loved one.

From my initial meetings with the admin team, through to day to day dealings with care staff, I have been very impressed with the professionalism as well as compassion displayed by every member of staff at Crispin Court. I rest assured that my nearest and dearest are in the best place, safe and cared for.

From my own personal experiences of Crispin Court, you’ll need to look no further if you're looking for respite care or permanent care for your loved one. I would have no hesitation in recommending.

My mum was in Crispin Court only a short while, but I know she was really happy in there. Words cannot express how lovely and caring every single one of the staff was. They could not do enough for my mum. I would highly recommend Crispin Court to friends and family if they needed care.

Management has been most helpful.

The new manager is very helpful as are all the staff, starting from the minute you walk in from the dedicated reception staff.

Crispin Court has consistently provided a high standard of care across changing needs while respecting personal preferences. The staff work together well to achieve this and are always attentive. It is a very comfortable place to live.

A very pleasant and clean home. The residents are very happy and well looked after and there are lots of activities for the residents to take part in.

A very well maintained home. The staff were polite and obliging.

The building is very clean and the carers are nice and friendly. The residents seem to enjoy living here and are happy with the food and other services. The place has a very pleasant atmosphere.

Walking into this care home is more like walking into a five-star hotel. Everything is so well laid out and spotlessly clean. The staff are very pleasant and helpful and well-liked by the residents, which I think speaks for itself. There is also a wide choice of meals and I believe the chefs excel themselves.

Crispin Court is one of the best care homes that I have been to. The staff are all very friendly and they supported my dad and myself and my siblings through what was a difficult time when mum passed away unexpectedly.

Very nice home.

I recently stayed at Crispin Court for a period of a month following major surgery. I highly recommend it as a place to stay for respite care and have no doubt that my time there accelerated my recovery. The home provides comfortable well-furnished rooms, a lovely selection of delicious meals, has an excellent team of carers and offers efficient support in all the necessary housekeeping tasks. Although I chose to rest quietly, there was a wide range of activities on offer for those who would like that. Overall, nothing was too much trouble, and it was a happy and immensely healing stay. I highly recommend this care home.

Thank you Crispin crew.

A very caring atmosphere, staff always welcoming and very polite.