Dickley Court

Dickley Lane, Lenham, Maidstone ME17 2DD
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9.3 5 Reviews
  • Dickley Court, Maidstone
Dickley Court is located just outside the small village of Lenham, Kent and is easily accessible by road and rail. A beautiful listed house situated in 1.3-acre grounds, with dedicated recreational facilities, Dickley Court ensures that your loved one will have a comfortable and enjoyable stay.

Family-owned, Dickley Court provides a true home away from home. With freshly cooked wholesome meals, and a fully qualified and experienced friendly staff team. Staff will look after your loved ones with upmost respect, dignity and individual care they deserve.

Communal rooms offer attractive views of the garden and are beautifully decorated. Residents can choose to sit in one of the two spacious living rooms. All meals are enjoyed in a sunny, inviting dining room, where residents can sit together at the large family style dining table.

The ground floor features a fully accessible bathroom with fully mobile hoist, and all downstairs bedrooms and living spaces are equipped with specially adapted equipment. All bedrooms are individually decorated and all have access to accessible bathroom facilities. Residents can request a room in advance and are welcome to bring, photographs or any treasured possessions to personalise their stay. Alongside an enclosed garden, Dickley Court also enjoys access to a dedicated on site recreational centre offering a wide range of activities, including: a space for arts & crafts, fully equipped music room, gardening & woodwork.

Short breaks gives people the opportunity to make friends, try new activities or learn new skills. Activities might be, cooking, swimming, learning a musical instrument in a music studio, going bowling, trips to the seaside, going to the theatre, accessing recreational facilities in the local community and attending seasonal events.

As well as being active, people might just want to relax in front of the TV, watch a movie, go shopping, or pop down the pub.
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Care Provided

Primary Care Categories

  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 13 Service Users

Other Care Provided

  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Symbol Family Support Services Ltd

Person in charge

  • Janice Clark (Manager)

Local Authority / Social Services

Admission Criteria

  • Local Authority, Continuing Healthcare, Direct Payment & Private
  • Ages from 13 to 65

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 3

Room Information

  • Single Rooms (13)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Visiting by appointment is facilitated, upon request. Visiting times, days of the week, can be flexible, accommodating clientele, however due to the nature of service & its complexities, ask that a booking is made in advance of you visiting.

Parking

  • Private carpark that is situated to the rear of the service also disabled access to the front & rear of the property with accessible ramps.

Dickley Court Reviews (5)

9.3

Dickley Court has a Review Score of 9.3 (9.345) out of 10, based on 5 reviews in the last 2 years.
Over all time Dickley Court has 5 reviews.

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Review from S M (Respite Resident) published on 24 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has used Short Breaks respite service for nearly seven years and I am very happy with their service, professionalism and dedication to families like ours. My son is happy there and it feels like a second home to him. Staff are nice, positive and committed and support my son with his daily living
and independence skills. They provide regular updates when my son stays there and provide him with opportunities to try different activities. I am thankful that my son gets the same room every time he stays there which is important for his stability. Same can be said of staff who are known to my son and with whom my son has an excellent rapport. My family and I are really grateful for the lovely service Short Breaks provide, to allow us a break and spend quality time with my son's siblings without having to worry about my son. Keep up the good work! God bless you.
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Review from S A (Mother of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our daughter has attended Dickley Court for many years and absolutely adores it there. When we collect her she asks when she will be going back. The staff are all very kind, helpful and clearly go the extra mile to build a bond with the clients. They know our daughter very well, her routines, likes/dislikes,
capabilities and care needs etc.


Attending has really helped her independence skills. She's built up a set of friends and keeps in contact with them whilst not staying. There are male/female carers and she has a good rapport with all. The Manager has been our first point of contact over the years as the Manager and is an absolute star!


Our daughter has complex needs and it's a huge relief to be able to leave her. It allows us time with our other daughter who likes an array of physical activities that we just couldn't do if we had our disabled daughter with us. Last time, they went Leeds Castle Xmas lights - our disabled daughter always feels sorry for us missing out and being at home!

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Review from E C (Mother of Resident) published on 6 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has used this service for around 4 years now and at all times we have been delighted by the opportunities he has been given to develop relationships, try new activities, form friendships and develop his communication skills more. He has also worked on his independence skills. This has all been
down to the encouragement and kindness of the staff. They are so positive and helpful and he feels very comfortable and happy to stay for two nights every few weeks which is good for us parents to have a break but also so enjoyable for him. The staff are always so helpful and try to solve any issues for him and help him to remain calm and able to access activities. I could not be happier with the service and the staff always make sure that he is happy and comfortable and really put themselves out to offer a balance of routine. predictability - which he needs - and chances to try some fun new things. A really wonderful service which we are so lucky to have.
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Review from Graeme N (Father of Resident) published on 7 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been taking our daughter to Dickley Court for some months now and we are delighted with the service they provide. On the first day we were met by a member of staff, "come in come in," she said. We were given a mini tour of the building and its rooms. There we could see just how joyful the place
appeared. Our daughter plonked herself on a sofa. At home, we thought. The place oozed happiness and we both said, "Yes, this is a lovely." I noticed the subtle security Dickley Court has, double closed doors and discreetly hidden cameras. So that important point was not overlooked.


Day-out trips are organised for our daughter amongst various other stimulating activities. Booking respite sessions is extremely flexible and met with, "what is best for you." The staff could not be any more accommodating, literally and figuratively. Now, each me we visit, our daughter pulls away from us and never looks back, she is at home there and so are we. We cannot recommend it any more.

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Review from Y Q (Mother of Resident) published on 18 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dickley Court Shortbreaks Service is an excellent place for my disabled son's respite. My disabled son has been here for respite every month for several years. He likes here very much. Every time when he goes to respite, he is always very excited and I'm very pleased for my son having very happy times
here. The staff here are all very professional, responsible and nice, they take good care of my disabled son and give him many very safe and happy times. Highly recommend Dickley Court Shortbreaks Service!
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Current Review Score: 9.3 (9.345)

Overview of Review Score

The Review Score of 9.3 (9.345) out of 10 for Dickley Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.845 for Dickley Court is calculated as follows: ( (51 Excellents x 5) + (5 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 58 Ratings = 4.845
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.5 Points relating to the number of positive Reviews for Dickley Court is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 13 registered maximum number of service users is 2.6, which has been reached with 5 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (5)

Chloe

Chloe Deeble-Rogers

Job Title: Director Of Family Support Services

Chloe Deeble-Rogers is currently the lead Director for Newington Manor Residential Centre. She holds a BA (Hons) degree in Psychology from Bristol University as well as a Post Graduate Diploma in Child Studies from Kings College. Chloe has significant experience working with adults and children with learning disabilities and has worked in a variety of roles and services within Symbol. She brings a high degree of pragmatism to Symbol. She is highly organised, has strong analytical skills and naturally ensures, encourages and embeds ongoing learning across the organisation. Chloe also has a very clear sense of what excellence should look like and leads with an authority that ensures others share this perspective and strive for it.

Florentina

Florentina Dalton

Job Title: Director of Work, Learning & Leisure

Florentina Dalton is currently the lead Director for developing the enterprise and employment arm of Symbol.


She graduated from Winchester School of Art with a BA in Fine Art. She has significant experience working with people with learning disabilities and played a key role in the development of Symbol's Day Opportunities (Hop Yard Services). She also has recognised expertise in developing and managing specialist support packages around people with complex behavioural needs. Florentina is highly creative and very intuitive.


She supports the organisation to be deeply person-centred in all its approaches and is also passionate about ensuring that all who receive support get the very best.

Tilly

Tilly Duffy

Job Title: Director

Tilly is the Director for Symbol UK and Creative Director for the Hopshed Theatre Company. A Speech and Language Therapist, Tilly is both an alumnus of Greenwich University and Chickenshed Theatre Company. Tilly established the Hopshed Theatre Company, Kent's first inclusive theatre, in 2013 and champions communication at the heart of every Symbol service, working in Symbol’s Down Syndrome Service and Work Employment Projects.


An avid advocate for disability rights, Tilly plays a significant role in the organisation for promoting positive changes for everyone she and Symbol support. A creative, forward-thinking and articulate communicator, Tilly is dedicated to inspiring and empowering communication rights for all and encouraging all at Symbol to be and do better than before.

Jade

Jade Bray

Job Title: Service Manager

Jade is the Manager of Dickley Court and leads the team at Short Breaks. With over twenty years in Social Care, Jade is passionate about person-centred care and maintains client focus so that all who stay at Dickley Court have the best experience and stay.

Janice

Janice Clark

Job Title: Senior Manager for Supported Living and Outreach Services

Janice Clark is the Senior Manager for Supported Living and Outreach Services. She is supported by a team of Support Workers who have a number of years of experience, formal training and qualifications in specialist areas of care.

Frequently Asked Questions about Dickley Court

What types of Care is Dickley Court registered for?

Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Dickley Court have?

There are 13 Single Rooms.

What are the Facilities & Services at Dickley Court?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens & Residents Internet Access are some of the Facilities & Services.

How far is Dickley Court to the centre of Maidstone?

8.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Dickley Court to verify any information. View our terms and conditions. Dickley Court has an Enhanced Service - more info.