Newbury Grove

370 London Road, Newbury RG14 2QH
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Top 20 carehome certificate
9.9 87 Reviews
  • Newbury Grove, Newbury
Newbury Grove offers quality nursing, dementia and residential care on a permanent and short-term basis.

The home is close to Newbury town centre in a pleasant residential area, and is arranged into smaller suites with stylish dining rooms and lounges on each floor. Each en-suite bedroom is individually designed, and there are five apartments for couples.

The luxury facilities include a hair and beauty salon, a cinema room and a welcoming café that's perfect for a chat over tea and cake. Outside there are beautiful, wheelchair-friendly, landscaped gardens to enjoy.

The friendly lifestyle team organises group and one-to-one activities that are tailored to residents' interests.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Wheelchair Access
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1630
  • Self-Funded Residential Dementia Care: from £1730

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Newbury Grove to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Adarsh Kurian (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (68)
  • Single Rooms with Ensuite Wet Room (68)

Newbury Grove Reviews (87)

9.9

Newbury Grove has a Review Score of 9.9 (9.905) out of 10, based on 17 reviews in the last 2 years.
Over all time Newbury Grove has 87 reviews.

Overall Experience
  • 73
  • 11
  • 3
  • 0
  • 0
Date Published
  • 87
  • 7
  • 11
  • 17
  • 70
Reviewer Connection to Newbury Grove
  • 29
  • 23
  • 7
  • 6
  • 4
  • 4
  • 4
  • 4
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 87, showing 61-80
Review from S F (Friend of Resident) published on 4 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The professional care and kindness are evident as soon as you walk through the door, my friend receives excellent care. The facilities are very good and the food excellent. All the staff are friendly, happy and caring. It's a lovely place to visit.
Reply from Scott Lindfield, General Manager at Newbury Grove

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from A F (Daughter of Resident) published on 27 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has now been a resident for four weeks, I am extremely happy with the level of care and kindness that the carers show. Nothing is too much trouble for them, they always have time to care. The facilities are very good, the food is excellent and my dad is very well cared for and has settled
in well. Thank you to everyone involved.
Reply from Scott Lindfield, General Manager at Newbury Grove

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Simon Q (Son of Resident) published on 3 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
So far I have been very impressed by all standards, but particularly the care and kindness of all the staff.
So far fantastic.
But our only negative comment is there is not enough to do.
Reply from Marketing, Marketing at Newbury Grove

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Newbury Team

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Review from Norman L (Respite Resident) published on 8 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Will find it very hard to go back home and adjust to life.
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Review from V W (Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff and carers are very friendly and helpful. Food very good.
Reply from Marketing, Marketing at Newbury Grove

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Newbury Team.

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Review from F D (Wife of Resident) published on 27 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff so efficient, kind and helpful. The care home is spotless it is more like a 5-star hotel.
Reply from Marketing, Marketing at Newbury Grove

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Newbury Team

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Review from Charles P (Resident) published on 26 November 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My experience refers to the 10 months to 31st October 2018. The staff are very helpful but I would like to use names to recognise excellent. The food is reasonable but very similar in style. The condition of the home is not good - there is nowhere to go but I chose it - a bad decision! I find the delay
in serving food sometimes unreasonable. Overall more good things than bad. I suffer from advanced Parkinson's Disease.
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Review from Anthony W (Grandson of Resident) published on 12 September 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Highly engaged staff who care for the individuals and their needs, the management though do move them around a lot.
Reply from Marketing, Marketing at Newbury Grove

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Newbury Team.

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Review from Pauline W (Friend of Resident) published on 21 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend stayed in Gracewell for 9 weeks until she died.
Sadly she could not enjoy all the activities and facilities there due to her conditions.
I was grateful that she was well looked after even though she was a challenge to the staff at times.
Reply from Marketing, Marketing at Newbury Grove

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Newbury – particularly at such a difficult time.


Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


The Gracewell of Newbury Team

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Review from Jayne G (Daughter of Resident) published on 22 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gracewell of Newbury is a lovely modern care home that looks like a hotel. The staff are very caring and helpful. There are plenty of activities arranged for the residents with monthly meetings to keep friends/family updated. My Mum settled in well and communication by Gracewell is excellent.
Very
confident Mum is in excellent hands.
Reply from Marketing, Marketing at Newbury Grove

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Newbury Team

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Review from Alistair A (Son of Resident) published on 20 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved into the home at the beginning of January. He settled in very quickly and made to feel at home by all of the excellent friendly staff. The rooms, facilities and food are very good. My father enjoys living here.
Reply from Marketing, Marketing at Newbury Grove

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Newbury Team

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Review from Roy (Nephew of Resident) published on 20 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gracewell of Newbury has the look and feel of a top quality hotel, and price wise is in line with most 'standard' establishments in the area, making it very good value in comparison. After two months we're very happy that it was the right decision for my Aunt to move in there.
Reply from Marketing, Marketing at Newbury Grove

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Newbury Team

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Review from Trevor H (Son of Resident) published on 20 March 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very pleased with the friendliness of all the staff at the care home, however a couple of issues have cropped up.
1: a dirty commode
2: my father was left to sit in soiled clothes, I had to get the carers to change him
3: staffing levels could be better
Otherwise, I am pleased with the care my
father receives.
Reply from Marketing, Marketing at Newbury Grove

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing these issues. In the meantime, please feel free to contact the Home manager if you would like to discuss this in further detail.
The Gracewell of Newbury Team

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Review from Janice and Martin (Son of Resident) published on 14 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The transfer for my father from his flat to the care home was excellent, communication was clear and total flexibility in responding to the timescales.
He has every need catered for and feels totally safe in the home.
Reply from Marketing, Marketing at Newbury Grove

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Newbury Team.

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Review from Gaye P (Daughter of Resident) published on 14 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
A good and caring environment with lots on offer for residents and their families. Lots of positive support from management and nursing staff.
Reply from Marketing, Marketing at Newbury Grove

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Newbury Team.

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Review from C N (Niece of Resident) published on 14 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
A modern and high-class home. All staff are extremely caring and friendly which creates a positive atmosphere.
Reply from Marketing, Marketing at Newbury Grove

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Newbury Team.

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  • Treated with Dignity
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Review from L B (Friend of Resident) published on 22 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall excellent.
Reply from Marketing, Digital Marketing Executive at Newbury Grove

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Newbury Team

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Review from Mary D (Niece of Resident) published on 22 December 2017 Submitted via Website • Report
Overall Experience 3.0 out of 5
Care is very hit and miss. Lack of staff means that aunt is not washed, dressed and had her breakfast, until sometimes as late as 10:30. Sleeping tablets and other medication not administered timely.


On a positive note, laundry is collected and returned daily and the premises appear to be clean and

tidy.
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Review from Maria B (Daughter-in-law of Resident) published on 12 December 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Gracewell of Newbury is a beautiful care home with caring, kind staff.


The only things I would improve if I could, are the levels of staffing (they have been permanently short-staffed since my mother in law moved in several months ago) and the quality of the food (it seems to be inconsistent and

sometimes isn't hot enough by the time it gets to the residents).


Overall, I believe it is of a superior standard to the majority of care homes we looked at.

Reply from Marketing, Digital Marketing Executive at Newbury Grove

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing these issues. In the meantime, please feel free to contact the Home manager if you would like to discuss this in further detail.
The Gracewell of Newbury Team

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Review from Ian M (Son of Resident) published on 21 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gracewell of Newbury is simply magnificent. It is hard to say which is better the staff or the building and facilities. They are both equally brilliant. I like (love) the garden which is relaxing and specially designed for people with dementia. The food is good and there is a fun atmosphere with lots
of activities to keep the residents happy.
Reply from Lewis Sluman, Digital Marketing Executive at Newbury Grove

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Newbury Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
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Current Review Score: 9.9 (9.905)

Overview of Review Score

The Review Score of 9.9 (9.905) out of 10 for Newbury Grove is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.905 for Newbury Grove is calculated as follows: ( (181 Excellents x 5) + (19 Goods x 4) ) ÷ 200 Ratings = 4.905
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Newbury Grove is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (105)

Meet the Team (1)

Adarsh

Adarsh Kurian

Job Title: General Manager

I am a Registered Nurse with over fifteen years of experience. I lead the entire home team at Newbury Grove, taking responsibility for the smooth running of the home and its facilities to ensure we meet all of the standards required of us.


I appreciate how important it is to residents and their loved ones that they receive regular information and updates about their care, and what’s happening in the home. I’m passionate about keeping everyone updated, including our team, and about celebrating our successes.


One of my favourite parts of the day is spending time with residents and catching up with their families. We’re one big family here at Newbury Grove. I look forward to welcoming you to the home very soon.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Newbury Grove to verify any information. View our terms and conditions. Newbury Grove has an Enhanced Service - more info.