Newbury Grove

A lovely caring home. The residents are well looked after. Plenty of activities including BBQ's throughout the summer. TV in most rooms including sky sports. Super staff. All use christian names, they are really friendly.

My father-in-law is now a resident in Newbury Grove. As many of you know, the decision to put a loved one in care is not taken lightly. We are delighted with not only the facilities but the care and attention are second to none. The staff are professional and very caring. We could not ask for better. It has taken a huge weight off. Any doubts have been dispelled. He is being well cared for.

My father arrived in November 2018 from a care home in London, which closed down. I live in Newbury with my family so it was a natural choice. We looked at a few homes in the area but chose Newbury Grove as it was modern, had nice rooms, wide corridors and helpful staff, and visiting times relaxed. The new General Manager has been fantastic, super efficient, does an excellent job and all the staff like and respect him. He has been outstanding in protecting the home through Covid. Sadly my father died in June of natural causes and had always been very well looked after by the staff, with empathy and kindness. My father was not the easiest at times but was always treated with patience and respect. In my opinion, the staff are amazing, angels in fact, and deserve much praise.

My friend moved into Gracewell in June 2017, she lived there until she peacefully passed away in March 2022. We experienced lots of changes in these 5 years. The team went over and above to make sure my friend was safe and comfortable at all times . As a visitor I was always greeted with a smile and addressed by my first name. Sadly due to my friend’s health condition we were not able to take advantage of all facilities at Newbury Grove. Thank you is not enough.

My mother moved into Newbury Grove in January 2017 and the transition was extremely smooth, Mum was made very welcoming indeed and nothing was too much trouble. All of the staff are exceptional, from the staff at reception, carers, nurses through to housekeeping and Mum always felt very much at home there. The layout, rooms and facilities are excellent. The carers and nurses cared for Mum like she was one of their own family. Even during Covid, Newbury Grove kept the residents safe and had strict protocols for visiting which they adapted when the Government changed the rules and they made adjustments to allow family members to see their resident family member whenever it was deemed safe to do so.

When Mum's health needs changed, the staff supported Mum and me (as the principal family member) and they adapted Mum's care to suit her changing health. When the end came for Mum, everyone was so loving and caring, both for Mum and myself, for which I will always be exceeding grateful.

Our Mother has lived at Gracewell for almost three years and we have absolutely no regrets about our choice of Care Home. Gracewell offers a light modern relaxed environment. Over the past year, Mum’s physical health has deteriorated and she is now unable to walk but pre Covid, we often visited the Bistro for a coffee and chat with others and regularly played snooker in the bar. However, what makes Gracewell so special are those who work there. Of special mention, is the Activity co-ordinator and, of course, Mum’s lovely Carers. They are wonderful and they look after her as though she was "their" Mother. During the worst of the Covid epidemic when we weren’t allowed to visit her, they kept us up to date with her condition, facilitated internet calls and sent us photos. We were filled with admiration for how they and indeed all members of staff, managed to work under very difficult conditions with the safety and the well-being of the residents as their priority. This they continue to do.

My aunt, like many elderly people, did not want to enter a home, but after a few weeks she settled in very well and always said she was happy and well cared for. She enjoyed the ability of going out into the garden as often as possible. She was very well cared for medically and socially by the staff who often shared a joke with her. We as visitors always had a warm welcome from all the staff which we appreciated. Thank you for the care she received.

In my experience, Gracewell is a pleasant, well-managed care facility, kept very clean and tidy with good facilities and practical rooms for the residents. In particular, I would say the staff are excellent, being both very helpful and extremely friendly.

Both my parents were residents at Gracewell of Newbury. They were founder members and the first residents to be admitted in 2016. Their care at Gracewell, was exemplary and every member of staff worked hard to make my parents feel relaxed and at home. My father died in 2018, and my mother in March of this year. From being admitted to the home until the end of their lives, Gracewell of Newbury kept a very high standard of care and I wouldn't hesitate to recommend this home.

Mum found many friends at Gracewell and never forgot him, even to the very end. Despite her Alzheimer’s and Dementia, she was nevertheless very happy there."

I know along with the family, she will be missed.

My mother-in-law recently completed a 4-week respite stay at Gracewell of Newbury and is now a permanent resident. The decision to stay was hers following the excellent care she had received from all the staff. In the initial visit to look round, the home admissions advisor, she was very patient and considerate, ensuring we saw everywhere and introducing us to staff we met. She answered all our questions honestly and always spoke directly to my mother-in-law. Her genuine and caring nature impressed us. Since then we have been encouraged to bring in items and furniture from her home to make her room more homely and “hers”. The staff are all very friendly and caring not only to the residents but also very welcoming to the visitors. All the other residents were equally welcoming, friendly and reassuring to my mother-in-law and I’m sure that helped in her settling in so quickly. The home provides a varied program of activities and the residents are actively encouraged to participate.

I finally feel I can relax knowing my mum is getting the care she deserves. I would highly recommend this home to anyone looking for a safe, caring, friendly environment for their loved ones.

Covid has made only a few visits possible and I have not seen all the home's facilities. My husband has, to my knowledge, always been treated with dignity. I am greeted by name and made to feel welcome on my visits.

My mother was well looked after by a lovely team of carers. Mum was provided with all her needs, and the home would always keep up informed during this Covid period. We really appreciated all that you did for her.

My father started at Gracewell in Spring 2018 when it was clear that he needed residential care. As he had been living independently before it was a relatively difficult start for him. The staff however handled the situation very professionally. Overall, I would have to say that my experience with the staff was just exceptional, everyone I met was professional, caring, cheerful and more than ready to help. In a difficult environment, it was incredible to see the staff so caring and gentle. Just as the COVID lockdown situation was starting in early 2020, Dad's physical and mental outlook worsened and he was moved to a floor with more nursing and medical care, and unfortunately, we were unable to then visit until late May-early June as he was passing away. Throughout this really extraordinary and very difficult time, the staff at Gracewell worked selflessly, generously and incredibly hard to support dad.

My mother passed away in January having moved in the previous year to Gracewell of Newbury. I am extremely grateful to the staff at Gracewell for the kindness, support and care that they showed to my mother in her final months. I fully recommend Gracewell; it is well managed, has a team of local, dedicated staff who put the resident/patient first. Their communication with me was excellent and appreciated - daily telephone calls and regular videos and photos of my Mum. We could not have asked for more. Thank you.

My mum has been at Gracewell for six months now. From the first day she arrived, they could not do enough for her. Absolutely nothing however small is too much trouble. Mum has not laughed, danced, or sang so much for years. She has a new full life with a spring in her step. The food is very tasty and with so much choice and my mum feels like she is in a five-star hotel. There are so many activities she loves playing snooker, quizzes in the pub, flower arranging, exercise classes and baking competitions. Christmas was so wonderful for Mum, the manager even worked that day to make sure everyone had an extremely good time. The manager and nursing team are always happy to speak with you however trivial the question. There is a family Zoom call every month which is useful to ask questions. I am very impressed with the way the home has dealt with Covid and I feel Mum is very safe. The standard of care is indeed excellent. I am so grateful to all the staff that I never have to worry.

My mother moved in the first week of January and was immediately made to feel welcome, being greeted in a warm and friendly manner by a variety of the team. Despite the restrictions due to Covid, the move-in was made as hassle-free as possible and my mother remained positive throughout the whole day despite some understandable nerves and second thoughts the previous day. Since then, we have had a telephone line installed and every day she remarks how genuine and caring all of the staff are and how they have continued to keep her occupied and provided company, despite her initial ten days of self-isolation. I have received a couple of telephone calls to give me updates on how she is settling in and to also check and clarify on their understanding of her dietary requirements etc. This involvement with the family has really reassured me that they treat every resident as an individual. I am sure she will continue to be happy here.

I have absolutely no hesitation in recommending Gracewell of Newbury to anyone seeking a first-class care home for their loved ones.