Newbury Grove

The management and admin staff are always welcoming and supportive. Newbury Grove is a beautiful and well cared for home.

At a desperate time, i knew it was time for mum to be cared for properly. Mum initially came for 28 days respite care, but within a week we all knew the right thing was to make this a permanent move. There was never a question as to which Care Home mum would come to as my dear Dad spent his final 6 weeks being cared for at Newbury Grove (was formerly Gracewell). The care he received at such a difficult time was beyond outstanding. Mum has settled quickly and neither she nor us as the family can fault a single thing. Just seeing many of the same wonderful staff still working there after 8 years really spoke volumes. They love their jobs and look after each and every resident with extreme care, kindness and empathy. Visiting is a pleasure, my worries caring for my mum myself have gone away, and seeing her happy, interacting and safe in an environment that defies what we think of as a care home means everything to me. I don't feel I have compromised my Mum in anyway! Excellent!!!!

I would not hesitate to recommend Newbury Grove to anyone wanting complete peace of mind for their parent or relative's care.

It's simply a lovely place for your loved one to spend their days

Dad moved in at the beginning of March and settled in very easily. He's enjoying the food and many of the activities. If the weather allows, he loves to sit in the garden. Nothing is too much trouble for any of the staff and I feel like I have been accepted into the Newbury Grove family too!

A gushing review? Yes and only because it is fully deserved!

Our Mother Brigid Foley spent two and a half years as a resident at Newbury Grove. We looked at many Carehomes in Wiltshire and Berkshire and from the first day we knew we had made the right decision with NG. We as a family all agreed that everything about the home exceeded our expectations, Mum was cared for by the loveliest carers, housekeepers, activities co ordinators, receptionists and an outstanding manager. Mum's room was cleaned meticulously every day, she received the best nutrition, all the meals were to her liking, she always said "I can't fault this place, it's like a 5 star hotel' All the staff got to know her pretty quickly and they made us feel very welcome whenever we visited, which was often and at anytime of the day. We will forever be grateful to all the staff at Newbury Grove and continue to recommend the home to anyone with loved ones that need some extra care. Alex O'Connell

As a family, we were also made feel comfortable and respected by everyone. We underwent regular care review consultations with staff, not just when Mum was resident of the day , but regularly throughout the year. Management were extremely quick in their response to any concerns & reflective learning was very prevalent within the nursing team. I am a retired registered nurse, and I would be proud of the team at Newbury Grove.

There is a wonderful atmosphere of care and kindness at Newbury Grove. All residents are known as individuals and their needs understood. They are treated with dignity and compassion.

The strong management team works alongside the carers ensuring a professional, dedicated and happy atmosphere with high retention of staff.

The wide range of activities includes craft, gentle exercises, music, and outings in the Home's minibus. If residents prefer, there are 1:1 times.

The delicious and nutritious food provides excellent choice and can be adapted to suit individual circumstances.

A beautiful courtyard garden provides sunny or shaded areas and residents can tend their own raised beds.

The rooms are comfortable, clean, well maintained and all have ensuite wet room facilities.

All together, Newbury Grove is a very special place and I highly recommend it..

My mother, Eunice, spent seven years at Newbury Grove, and from the moment she arrived we knew she was in the right place. She was treated not just as a resident, but as a valued individual. The compassion, patience and dignity shown by carers, nurses, catering, activities and management gave our family enormous reassurance, especially as Mum became more frail. The nursing care was meticulous and professional, but always deeply human. Staff kept me informed, prepared us gently for the end, and handled Mum's final moments with extraordinary sensitivity. The catering team adapted beautifully as her needs changed, ensuring her meals were nourishing, personalised and beautifully presented. Activities staff brought joy, music and connection into her life. In her final days, she was cared for with tenderness and respect. We will always be grateful. Newbury Grove is exceptional.

Newbury Grove is a bright, clean, positive place with excellent facilities, a variety of entertainment and a team of supportive staff all contributing to a happy village atmosphere.

It was a hard decision to move Mum to a care home but Newbury Grove were brilliant with her and us from the start. Mum was treated with love, care and compassion, she loved the staff and the staff loved her. It felt like we had an extended family looking after her, from the housekeeping, to carers and medical staff, all were looking out for her best interest. Mum enjoyed all aspects of Newbury Grove and joined in with the whole range of activities, as did we, giving her a new lease of life in her last years. She loved her gardening and took over two raised beds in the home garden and enjoyed choosing plants and seeing them grow. We appreciated the level of communication from Newbury Grove from the weekly activity schedule and menu, to the family meetings and monthly reviews from all departments. I would highly recommend Newbury Grove to anyone wanting a warm welcoming safe home for a loved one.

I can thoroughly recommend Newbury Grove for anyone who wants to find their loved one somewhere safe and nurturing to move to.

Newbury Grove is a beautifully maintained & exceptionally run care home, very caring professional staff including registered nurses, always greeted with a smile & friendly conversation when visiting. We booked a tour of Newbury Grove to see for ourselves, also as a comparison visited many other care homes, but we did not experience anything near as good as what Newbury Grove had to offer, it is an outstanding care home above & beyond anything else that we viewed and experienced. Mum has been a permanent resident for 6 months at Newbury Grove now, she is thriving & has settled in well, with a whole new social life. Staff retention is excellent but also important to engage with the same familiar faces each day. Mum joins in with the various daily activities, she is happy, safe & being well looked after, also eating well with the excellent choice of healthy food on the menu. It is a daunting task choosing the right care home but as a family we could not have wished for anything better.

For over six years, my mother was a resident at Newbury Grove, and the experience was always excellent and on the odd occasions it fell short they remedied quickly . The care she received was warm, personal, and genuinely centred around her individual needs, making her feel valued and respected every day. The food was consistently delicious and well-presented, with attention given to both nutrition and personal preferences - something she always looked forward to. Activities were exceptionally thoughtfully designed on a person-centric basis, ensuring she could engage in things she enjoyed, keeping her mind and spirit active. The staff were welcoming, kind, and always went the extra mile to create a friendly, family-like atmosphere. Underpinning it all was a strong, hands-on leadership team who not only set high standards but also got things done promptly and effectively. I will always be grateful for the care, compassion, and professionalism that made my mother's years there so happy

Mum received an excellent standard of care at Newbury Grove. Also outstanding empathy, compassion and genuine affection to comfort her throughout difficult times. The staff are wonderful and I am very grateful to them. Also the standard of facilities and cleanliness is excellent. The accessible garden is lovely and the entertainments and food are great. Highly recommended.

I wholeheartedly recommend the home to friends I talk to and explain to them how it enhanced the quality of life for my elderly parents.

Newbury Grove Care Home was a good experience throughout. Staff were always attentive and showed appropriate flexibility and skills to reflect Mum's particular needs. The support provided and overall approach in the last few weeks was particularly appreciated.

My husband has dementia & moved into Newbury Grove in April 2025 as I could no longer give him the care he so needed. I looked at 8-10 homes & as soon as I visited I knew that this was where I wanted him to be. As with all homes I visited the average age is higher than my husbands years but they have accommodated him well - everyone knows him - staff and residents - & he is very happy waving to everyone as he wanders around. I need not have worried about the guilt, he is in the best place for both of us. The care is outstanding, nothing is too much trouble. Everyone works with a smile at all times, never have I seen anyone cross or frustrated with the work they do - they all deserve medals for the dedication to their role. I also chose Newbury Grove as they employ nurses. I am reassured that if anything needs urgent medical attention, then it is right there & acted on immediately and I am always kept informed. I am so happy I made the right choice with choosing Newbury Grove.

Sadly my mum is no longer with us, but again the staff treated me and my family with such compassion when she passed away. I wouldn't hesitate to recommend Newbury Grove to anyone.