Gracewell of Newbury

370 London Road, Newbury RG14 2QH

Gracewell of Newbury provides 60 en-suite rooms and five apartments for couples and offers high quality residential, nursing and dementia care including respite care.

The home is arranged into smaller households with stylish dining and sitting rooms on each floor. The home is close to Newbury town centre and in a pleasant residential area.

Facilities at the care home include luxury interior designed accommodation, a hair and beauty salon and a cinema room plus an onsite café.

Residents also have access to computers and WiFi and there are wheelchair-friendly sensory gardens.

Group: Gracewell Healthcare Ltd

Person in charge: Racquel Barretto (Home Manager)

Local Authority / Social Services: West Berkshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 66 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Admission Information: Ages 65+.

Single Rooms: 66

Rooms with ensuite WC: 66

Facilities & Services: Respite Care • Wheelchair access • Residents Internet Access

Latest Care Quality Commission* Report on Gracewell of Newbury: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Gracewell of Newbury is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Gracewell of Newbury in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.644 for Gracewell of Newbury is calculated as follows: ( (174 Excellents x 5) + (50 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 239 Ratings = 4.644

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.985 Points relating to the number of positive Reviews for Gracewell of Newbury is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.2 positive Reviews (66 registered maximum number of service users ÷ 5). 13 Reviews ÷ 13.2 Target = 0.985

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Gracewell of Newbury has a Review Score of 9.6 (9.629) from 20 Reviews


Average Ratings

  • Excellent
    15
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Gracewell of Newbury?

  • Extremely LIKELY
    16
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Gracewell of Newbury

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    4
  • Niece of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • more

Gracewell of Newbury is a lovely modern care home that looks like a hotel. The staff are very caring and helpful. There are plenty of activities arranged for the residents with monthly meetings to keep friends/family updated. My Mum settled in well and communication by Gracewell is excellent.
Very confident Mum is in excellent hands.

How likely would you be to recommend Gracewell of Newbury? Extremely Likely

Overall Standard

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Average Rating:   4.6 out of 5

Marketing, Marketing at Gracewell of Newbury responded to this review on 22 Mar 2018:

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Newbury Team

My father moved into the home at the beginning of January. He settled in very quickly and made to feel at home by all of the excellent friendly staff. The rooms, facilities and food are very good. My father enjoys living here.

How likely would you be to recommend Gracewell of Newbury? Extremely Likely

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Average Rating:   4.8 out of 5

Marketing, Marketing at Gracewell of Newbury responded to this review on 20 Mar 2018:

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Newbury Team

Gracewell of Newbury has the look and feel of a top quality hotel, and price wise is in line with most 'standard' establishments in the area, making it very good value in comparison. After two months we're very happy that it was the right decision for my Aunt to move in there.

How likely would you be to recommend Gracewell of Newbury? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Gracewell of Newbury responded to this review on 20 Mar 2018:

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Newbury Team

The transfer for my father from his flat to the care home was excellent, communication was clear and total flexibility in responding to the timescales.
He has every need catered for and feels totally safe in the home.

How likely would you be to recommend Gracewell of Newbury? Extremely Likely

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Average Rating:   4.5 out of 5

Marketing, Marketing at Gracewell of Newbury responded to this review on 14 Mar 2018:

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Newbury Team.

Very pleased with the friendliness of all the staff at the care home, however a couple of issues have cropped up.
1: a dirty commode
2: my father was left to sit in soiled clothes, I had to get the carers to change him
3: staffing levels could be better
Otherwise, I am pleased with the care my father receives.

How likely would you be to recommend Gracewell of Newbury? Extremely Likely

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Average Rating:   4.4 out of 5

Marketing, Marketing at Gracewell of Newbury responded to this review on 20 Mar 2018:

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing these issues. In the meantime, please feel free to contact the Home manager if you would like to discuss this in further detail.
The Gracewell of Newbury Team

A good and caring environment with lots on offer for residents and their families. Lots of positive support from management and nursing staff.

How likely would you be to recommend Gracewell of Newbury? Likely

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Average Rating:   4.1 out of 5

Marketing, Marketing at Gracewell of Newbury responded to this review on 14 Mar 2018:

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Newbury Team.

A modern and high-class home. All staff are extremely caring and friendly which creates a positive atmosphere.

How likely would you be to recommend Gracewell of Newbury? Extremely Likely

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Average Rating:   4.8 out of 5

Marketing, Marketing at Gracewell of Newbury responded to this review on 14 Mar 2018:

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Newbury Team.

Overall excellent.

How likely would you be to recommend Gracewell of Newbury? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Digital Marketing Executive at Gracewell of Newbury responded to this review on 22 Dec 2017:

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Newbury Team

Gracewell of Newbury is a beautiful care home with caring, kind staff.

The only things I would improve if I could, are the levels of staffing (they have been permanently short-staffed since my mother in law moved in several months ago) and the quality of the food (it seems to be inconsistent and sometimes isn't hot enough by the time it gets to the residents).

Overall, I believe it is of a superior standard to the majority of care homes we looked at.

How likely would you be to recommend Gracewell of Newbury? Likely

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Average Rating:   4.2 out of 5

Marketing, Digital Marketing Executive at Gracewell of Newbury responded to this review on 12 Dec 2017:

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing these issues. In the meantime, please feel free to contact the Home manager if you would like to discuss this in further detail.
The Gracewell of Newbury Team

Care is very hit and miss. Lack of staff means that aunt is not washed, dressed and had her breakfast, until sometimes as late as 10:30. Sleeping tablets and other medication not administered timely.

On a positive note, laundry is collected and returned daily and the premises appear to be clean and tidy.

How likely would you be to recommend Gracewell of Newbury? Unlikely

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Average Rating:   3.4 out of 5

Excellent care provided. Carers and nurses very dedicated.
Activities and events excellent.
Care when ill is very good, you know you can leave relative in safe hands.

How likely would you be to recommend Gracewell of Newbury? Extremely Likely

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Average Rating:   4.9 out of 5

Marketing, Digital Marketing Executive at Gracewell of Newbury responded to this review on 12 Dec 2017:

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Newbury Team

Gracewell of Newbury is simply magnificent. It is hard to say which is better the staff or the building and facilities. They are both equally brilliant. I like (love) the garden which is relaxing and specially designed for people with dementia. The food is good and there is a fun atmosphere with lots of activities to keep the residents happy.

How likely would you be to recommend Gracewell of Newbury? Extremely Likely

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Average Rating:   5 out of 5

Lewis Sluman, Digital Marketing Executive at Gracewell of Newbury responded to this review on 21 Aug 2017:

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Newbury Team

Thank you all so much for the fantastic care and attention you provide for Mum. From the calm, gentle and professional admission, to the commitment of all the staff daily to treating mum with gentleness and respect. The home has a great atmosphere and provides a safe and loving home for Mum. A Thank you, to everyone, admin, care and nursing staff, food and beverages, housekeeping et al. A lovely team :)

How likely would you be to recommend Gracewell of Newbury? Extremely Likely

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Average Rating:   4.9 out of 5

UK Marketing, Marketing Assistant at Gracewell of Newbury responded to this review on 20 Jun 2017:

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Newbury Team

Beautiful surroundings, purpose built however what is more important to our family is the very high standard of care from all the staff and the happy atmosphere within the home.

How likely would you be to recommend Gracewell of Newbury? Extremely Likely

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Average Rating:   4.8 out of 5

UK Marketing, Marketing Assistant at Gracewell of Newbury responded to this review on 19 Jun 2017:

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Newbury Team

A very well designed purpose built care home offering a high standard of accommodation and security for older family members requiring various levels of assistance in their normal day to day routine. This particular care establishment is managed and staffed by a highly professional team with an appetite for kindness and the ultimate care and comfort of their residents. It is very reassuring to know that our family member, who now resides in a Gracewell home, is in such caring hands. I would have no hesitation whatsoever in recommending this residential facility to others.

How likely would you be to recommend Gracewell of Newbury? Extremely Likely

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Average Rating:   4.9 out of 5

UK Marketing, Marketing Assistant at Gracewell of Newbury responded to this review on 15 May 2017:

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Newbury Team.

My experience during my care from January has been excellent - see below.

How likely would you be to recommend Gracewell of Newbury? Extremely Likely

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Average Rating:   5 out of 5

UK Marketing, Marketing Assistant at Gracewell of Newbury responded to this review on 28 Apr 2017:

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Newbury Team

Upon first opening with few residents, Gracewell of Newbury functioned well and there were ample carers and staff. Two months in it appears, at times, understaffed with many more agency staff, a lack of consistency with management and little activity for residents. Personal care for my relative has been changeable and not always followed the care plan. Improvements are needed but overall the majority of staff are friendly and effective in their role.

How likely would you be to recommend Gracewell of Newbury? Likely

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Average Rating:   3.8 out of 5

UK Marketing, Marketing Assistant at Gracewell of Newbury responded to this review on 13 Jan 2017:

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Community General Manager so that we can explore your concerns fully.
The Gracewell of Newbury Team.

We, as a family have been highly impressed by every aspect of Gracewell of Newbury from our first introduction and remain so with one episode being an exception. Our friend had been officially registered to be admitted on 21/11/16. It was assumed that a professional person would visit her previous care home a fortnight prior to this admission date. This did not happen and the assessment visit was left to the second to last working day. It has been repeatedly postponed and we were then informed on the morning of the admission date that Gracewell of Newbury was not ready as she needed specialist equipment. It was a miserable and anxious start.

How likely would you be to recommend Gracewell of Newbury? Extremely Likely

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Average Rating:   5 out of 5

UK Marketing, Marketing Assistant at Gracewell of Newbury responded to this review on 30 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents.
The Gracewell of Newbury Team

The family are very happy with how mum has settled into Gracewell, and are very pleased with the level of support offered not only to mum, but to all us family members too. All the care staff take a genuine interest in mum and make sure she has everything she needs. The reception team are very welcoming too and the bistro area has a great buzzy feel during residents activities, mum loves visiting the bistro with her guests and being able to share the complimentary refreshments on offer.

How likely would you be to recommend Gracewell of Newbury? Extremely Likely

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Average Rating:   4.8 out of 5

UK Marketing, Marketing Assistant at Gracewell of Newbury responded to this review on 22 Dec 2016:

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Newbury Team

The staff are so friendly and helpful and the home itself is warm, comfortable and welcoming and so importantly really clean.

How likely would you be to recommend Gracewell of Newbury? Extremely Likely

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Average Rating:   5 out of 5

UK Marketing, Marketing Assistant at Gracewell of Newbury responded to this review on 22 Dec 2016:

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Newbury Team

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

Evonne

Evonne Burch

Job Title: Home Admissions Advisor

Description:

My name is Evonne Burch and I am the Homes Admission Advisor for Newbury. I am new to the home and I am really enjoying getting to know the residents and their families as well as all the staff.

Vicki

Vicki Harding

Job Title: Head Housekeeper

Description:

My name is Vicki Harding and I am the Head Housekeeper. I have been in my role for six months. I really enjoy working at Gracewell. The Team is great and I love chatting with the residents. In my spare time I enjoy reading.

Adriano

Adriano Carvalho

Job Title: Head Chef

Description:

I have been employed by Sunrise since 2014 then recently transferred to Gracewell. I used to work as Catering Manager for a group of Care homes in Dorset. Also I have previously worked for Poole Hospital as a Chef. I am qualified in Special Diets and Nutrition and I have a good knowledge of Clinical Nutrition and Health Sciences. I love baking and cooking nice homemade food. My passion is to see the residents enjoy the food-this is my happiness.

Adrian

Adrian Hugel

Job Title: Maintenance Manager

Description:

My role within Gracewell is to make and maintain a safe secure and homely environment for our residents and colleagues. As a Maintenance Manager with years working in the care and hotel environments by mixing my engineering skills with a fun and caring personality my goal is to create a unique experience and customer satisfaction to all within my home and beyond. Always open to new and interesting things I enjoy working in this environment and happy to be between peoples with different backgrounds and personalities.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Gracewell of Newbury