
What a beautiful place unsung heroes work here with love and respect.David A(Son of Resident/Service User)



What a beautiful place unsung heroes work here with love and respect.David A(Son of Resident/Service User)



Haviland House is a dementia care home in Goring by Sea that provides a warm and calming environment for people at every stage of their dementia journey.
Families often speak about the comfort of seeing gentle routines, familiar faces and a team who understands what matters to their loved one. With five purpose-built households and 24/7 nursing care, the home offers safe, homely spaces where support evolves naturally as needs change.
The...
Haviland House is a dementia care home in Goring by Sea that provides a warm and calming environment for people at every stage of their dementia journey.
Families often speak about the comfort of seeing gentle routines, familiar faces and a team who understands what matters to their loved one. With five purpose-built households and 24/7 nursing care, the home offers safe, homely spaces where support evolves naturally as needs change.
The team is deeply committed to person-centred support, offering meaningful daily activities such as music, sensory sessions, nature exploration and shared moments that help residents feel connected and settled.
With welcoming lounges, accessible gardens and nutritious meals prepared by specialist chefs, Haviland House is a place where people feel safe, known and cared for with kindness and respect.
Care Provided by Haviland House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 67 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Day Care
Facilities
- Smoking not permitted
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Haviland House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Guild Care
- Voluntary / Not for Profit Owned
Person in charge
- Avallon McCormack (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2015
Room Information
- Single Rooms (67)
- Single Rooms with ensuite Wet Room (67)
Parking
- Own car park
Haviland House Reviews (102)
Haviland House has a Review Score of 9.8 (9.834) out of 10, based on 49 reviews in the last 2 years.
Over all time Haviland House has 102 reviews.
My mother has been at Haviland House for nearly 3 years now. The care is second to none. The staff are all very caring and friendly and seem to really know my mum. Her dementia has developed over time, and she has moved households to be with others at a similar stage to her (which is a very...
I looked at a lot of homes when looking for residential care. From the get-go, Haviland House had a different atmosphere, and it was the first one that I felt would be okay - and I haven't been proved wrong.
Thank you for taking the time to write these kind words. We understand how difficult the limitations to visits have been, and thank you for putting your trust in our staff, even when you couldn’t be there yourself. We strive to create a warm and welcoming atmosphere at Haviland House, and it’s good to hear that you feel this way too!
The key nursing care provided by staff at Haviland has always been excellent, and I have no hesitation in recommending this element to friends/family if asked. However, the current Covid pandemic has revealed a weakness in regards to general communications with relatives during various lockdowns...
The key nursing care provided by staff at Haviland has always been excellent, and I have no hesitation in recommending this element to friends/family if asked. However, the current Covid pandemic has revealed a weakness in regards to general communications with relatives during various lockdowns over the last 18-months. Most care homes across the country were geared up to have 'face to face' contact with relatives, which is the ideal situation, and Haviland, I feel struggled with making the switch to emails/video calls/phone calls when the pandemic took hold and could have been supported better by the internal IT team. Even now, the communications with relatives are still patchy. Basically, any changes to visiting arrangements/temporary lockdowns/diarrhoea and vomiting outbreaks/change to policy etc tend to 'leak out'. Relatives really need to have access to all the latest information and at the same time, please.
Hi Tony, thank you for your feedback. Communication is a key priority to us as a home, and we make sure to include all our friends and families in every key communication that we send out. Our Registered Manager will follow up on your specific situation with you directly. Thanks once again for taking the time to provide your feedback.
Nana has been in Haviland for over a year now, moving in on the 31st of December last year. It has been a difficult journey and a real challenge for us as a family. Throughout this process, the staff at Haviland have been incredible in their support of us all. They have been warm, welcoming and...
Nana has been in Haviland for over a year now, moving in on the 31st of December last year. It has been a difficult journey and a real challenge for us as a family. Throughout this process, the staff at Haviland have been incredible in their support of us all. They have been warm, welcoming and human. We feel that Nana has been well looked after and supported through her own journey. It hasn't been without its challenges, but these are to be expected with the year we have all had. The staff on Angmering have been brilliant and we know that Nana is loved and cared for; which is paramount.
Hi Aaron, thank you for taking the time to write these lovely words. We truly understand how difficult this journey can be, and we strive to make every step as comfortable as possible. Despite the challenges that the last couple of years have provided, rest assured that we will continue to give your Nana the care and love that she deserves.
Mum has been in Haviland for 3.5 years. She recently moved to a new household as her physical and dementia needs have worsened. Haviland has the capacity for 5 separate households so individuals can be cared for with others at a similar stage in their dementia journey. The staff have made a huge...
Mum has been in Haviland for 3.5 years. She recently moved to a new household as her physical and dementia needs have worsened. Haviland has the capacity for 5 separate households so individuals can be cared for with others at a similar stage in their dementia journey. The staff have made a huge fuss of Mum and ensured that they get to know her and her likes/dislikes. Mum has settled in well because of this and seems happy and content. The staff are all lovely which I see first hand as I am able to visit mum in her room as an Essential Caregiver. Staff bring us a tray of tea and cake so we can share this together just as if she was in her own home. When it was the football final staff brought in food they had made themselves so that the family members (residents) could have a football-themed party with a buffet tea. They genuinely care and go the extra mile. Last weekend Mum sat in the garden to listen to a singer who had come in to entertain. I have a video of Mum singing along. Priceless!
Hi Chris. We are so pleased that your mother has settled in so well over the last three and a half years – as you wrote, our staff love making a fuss over family members. We cannot wait to keep going the extra mile.
I cannot rate Haviland House highly enough. It is an excellent dementia care home. The staff care for the residents as if they were their own family. They know my dad and care for his needs so well. There are also many stimulating activities. Management, carers, support staff, nurses, activity...
I cannot rate Haviland House highly enough. It is an excellent dementia care home. The staff care for the residents as if they were their own family. They know my dad and care for his needs so well. There are also many stimulating activities. Management, carers, support staff, nurses, activity organiser, kitchen staff, office staff and all the staff are excellent. My dad is very fortunate to be there. I wouldn't want him to be anywhere else.
Dear Theresa, thank you so much for this lovely review. I am very pleased that you and your dad are happy with the care provided by all our excellent staff. The activities run by our fabulous health and wellbeing co-ordinator every day are fantastic aren't they, I wish I could take part in some of them too. I will pass on your kind and supportive words to everyone at Haviland House.
Efficient, friendly and helpful. Kind, considerate and approachable. Value for money is excellent, but it breaks my heart that we have had to sell everything to pay for her care when Mum is next to someone who is funded by social care. Food is excellent, but I have only seen a few meals. Mum is on...
Efficient, friendly and helpful. Kind, considerate and approachable. Value for money is excellent, but it breaks my heart that we have had to sell everything to pay for her care when Mum is next to someone who is funded by social care. Food is excellent, but I have only seen a few meals. Mum is on a soft diet and I feel her food could be pureed more due to her swallowing difficulties.
Hi Susan, thank you very much for your review. Your feedback is really important to us and we will pass on your kind words to the team. We recognise that the financial burden of care is difficult for many people. If you have your own home, you are expected to pay the full private fee rate. But, we...
Hi Susan, thank you very much for your review. Your feedback is really important to us and we will pass on your kind words to the team. We recognise that the financial burden of care is difficult for many people. If you have your own home, you are expected to pay the full private fee rate. But, we guarantee after three years if your money runs out, you will not be asked to leave, this is a home for life. Regarding your Mum’s food, I understand she is now on a puree diet. If this is still an issue, the Head Chef would be happy to meet up and discuss what we can do. Please feel free to contact me by email helen.tidball@guildcare.org or call me on 01903 528600. Warm regards.
As a family, we are so thankful and feel extremely lucky that mum is at Haviland House. She is treated with love, dignity and respect and is very settled there. We cannot thank the staff and management enough for all their care and support.
As a family, we are so thankful and feel extremely lucky that mum is at Haviland House. She is treated with love, dignity and respect and is very settled there. We cannot thank the staff and management enough for all their care and support.
Thank you so much for your review of Haviland House. We are honoured that you chose Haviland for your Mum and for the trust and faith you have placed in us. The team strive every day to ensure all our family members (residents) feel loved and are well cared for so it’s great to hear that’s how you...
Thank you so much for your review of Haviland House. We are honoured that you chose Haviland for your Mum and for the trust and faith you have placed in us. The team strive every day to ensure all our family members (residents) feel loved and are well cared for so it’s great to hear that’s how you feel about the care and support here at Haviland. I will make sure this is passed on to the team.Regards, Chris
The hardest thing one can do is put a loved one into a care home. But the love and support given to Mum and the family was beyond expectation when we chose Haviland House. Mum was underweight, ill and confused when she arrived but her transformation was a joy to watch. Her weight has increased...
The hardest thing one can do is put a loved one into a care home. But the love and support given to Mum and the family was beyond expectation when we chose Haviland House. Mum was underweight, ill and confused when she arrived but her transformation was a joy to watch. Her weight has increased along with her confidence. All thanks to her carers and the team that make up the heart of Haviland House. We're one big family and Haviland House is Mum's home. They love her and we love them. Thank you Haviland House.
Thank you for your review. We know how hard a decision it is to put a loved one into a care home. But we are glad your mum has settled in so well at Haviland House and feels part of the family. Best wishes.
I would...
I would not want my mother to be anywhere else.
Thank you for your review, I am very pleased to hear that you are happy with all aspects of your mother's care. Regards, Guild Care
Consistently very high standard of care. All staff very friendly and approachable.
Consistently very high standard of care. All staff very friendly and approachable.
Stella thank you for your review I am very pleased to know that you find our care home excellent. Regards,
I find this a very badly run nursing home. This review relates to April 2018, but dad's care has not been up to the standards that one would expect for the whole time that he has been a resident. Simple basic care is almost none existent, and this is what we see, I wonder what we don't see? Dad's...
Some of the questions that are asked in this survey cannot be answered accurately. For instance, I rate standard of staff poor, but then some staff are excellent. I rate cleanliness as being poor, but I find that Haviland House is the only nursing home I have visited that doesn't smell of urine, which is excellent. Care and support can be very poor, but then it can be excellent.
Thank you for your very honest feedback. I was sorry to read this review and disappointed that you feel that the home is run badly. We have spoken and met a number of times since your father joined us so I do understand your concerns and I know it was a very difficult decision for you and your...
Thank you for your very honest feedback. I was sorry to read this review and disappointed that you feel that the home is run badly. We have spoken and met a number of times since your father joined us so I do understand your concerns and I know it was a very difficult decision for you and your family to have to place him in a care home. However, it is now very important that we work with you more closely to make sure that your father feels more relaxed and comfortable with us and I have written to you separately with some dates for us to meet formally to discuss your concerns.
We realise that Haviland House is not a care home for everyone. We have adopted the ‘Butterfly Approach’ at Haviland House, working very closely with external consultants. This means that our staff, the individuals living here and their relatives can spend the day together and we focus on people’s feelings as much as their personal care needs. We are no longer restricted by the usual routines of a care home and staff don’t wear uniforms - we are trying to create a homely environment for our family members with daily activity and engagement with the community including visits from local school children and various entertainers.
Value for money
With regards, the issue of value for money, the cost of care, dementia care, in particular, is very expensive and Haviland House is a not-for-profit care home. We also offer some subsided beds for those who cannot afford the full cost.
Basic care of our residents
Our records demonstrate that our care staff support residents with personal care 4 to 5 times over a 24 hour period.
Standard of care staffYou acknowledge there are very good staff which I am pleased to hear, and whenever individuals have been singled out for criticism or praise, this has been fed back to that person and action taken when required. If you can let us know those members of staff that you consider to be poor I would appreciate it so that I investigate properly.
Cleanliness
I disagree with your point that the cleanliness of Haviland House is poor. Environmental Health has visited and although there are some areas for improvement, they are satisfied with the levels of cleanliness within the home. If you could be more specific though about what areas of the home you believe have such poor standards that would be appreciated.
Once again I am very sorry that you feel this way about Haviland House, as we always strive to provide outstanding customer service making this feel like a home from home. It is clear though that you are not happy with the level of care being provided to your father and we will do all we can, working with you, to ensure that we can resolve the situation quickly.
The care they provide is exceptional. The home really takes seriously the need to understand people's individual experience of dementia and to...
The care they provide is exceptional. The home really takes seriously the need to understand people's individual experience of dementia and to meet their own personal needs within the journey.
There never seems to be...
There never seems to be an RN on the floor when I’ve visited, the only time you get to talk to one is if you’ve made an appointment, this is not really satisfactory.
Thank you for your comments which we take very seriously. We have recently adopted the ‘Butterfly Approach’ at Haviland House which is aimed at making the environment less clinical and more like a home. Taking on this approach means we have changed some of the ways we work so there are no strict...
Thank you for your comments which we take very seriously. We have recently adopted the ‘Butterfly Approach’ at Haviland House which is aimed at making the environment less clinical and more like a home. Taking on this approach means we have changed some of the ways we work so there are no strict routines; staff and individuals living here spend the day together and we focus on people’s feelings as much as their personal care needs. We have also removed staff uniforms and created five households which care for a particular stage of dementia. Having talked to other care homes who have also adopted the 'Butterfly Approach' we knew there would be a high turnover of staff, typically up to 85%, at Haviland, it is around 60%. Dementia care is quite different to traditional residential and nursing care but since moving to a household model we have strived to ensure consistency of staff, but attracting people has always proved difficult. We are always looking at improving our recruitment processes to ensure we get the right people.
Constantly losing staff so having to re-hire and when you can't find permanent staff you have lots of temps so they don't get to know residents and understand their needs. Minimal activities and not structured on daily basis..considering my father pays nearly £1400 per week all he seems to get for...
Constantly losing staff so having to re-hire and when you can't find permanent staff you have lots of temps so they don't get to know residents and understand their needs. Minimal activities and not structured on daily basis..considering my father pays nearly £1400 per week all he seems to get for that is 3 meals per day and a room...nearly everytime I visit him he's asleep on the sofa and not doing anything. From what I've seen there is no specialist dementia care at this home... The majority of temps you hire are not specialist dementia trained. Since my father has been at this home he has deteriorated rapidly and I believe a big part of this is due to lack of exercise, going out, doing activities on a daily basis i.e. not just once or twice a week.
Thank you for raising your concerns about your father’s wellbeing which we take extremely seriously. At a recent Relatives’ Meeting, we talked about the high turnover that Haviland has experienced this year. We knew from talking to other care homes that have adopted the ‘Butterfly Approach’ with...
Thank you for raising your concerns about your father’s wellbeing which we take extremely seriously. At a recent Relatives’ Meeting, we talked about the high turnover that Haviland has experienced this year. We knew from talking to other care homes that have adopted the ‘Butterfly Approach’ with Dementia Care Matters, that this would result in a high turnover rate of anywhere up to 80-85%. At Haviland, it is closer to 60%. Since moving to the household model we have strived to ensure consistency. Dementia care is quite different to traditional residential and nursing care and finding the right people has always proved difficult, but we have recently changed our recruitment methods and we will be monitoring turnover going forward. We encourage our staff to involve individuals in aspects of normal household tasks and activities such as laying the table for meals, sorting cutlery etc. as well as more planned events like watching films and quizzes and other events set up by our Health and Wellbeing Coordinator. We understand the concerns about your father being asleep on the sofa and this will be investigated further. We have commenced training for staff which focuses on providing person-centred dementia care – which is all about getting to know individuals and finding ways of connecting with people on an emotional level. The initial training has been on two households and will be rolled out to all staff in 2018. Staff also attend Guild Care’s Certificate in Principles of Dementia Care through Northbrook College. We hope that we can engage with you in person very soon to discuss all your concerns in more detail.
Haviland House has given my Mother a new lease of life by the staff interacting with her so much, which I am extremely grateful for. They have understood her needs and have been very understanding.
Haviland House has given my Mother a new lease of life by the staff interacting with her so much, which I am extremely grateful for. They have understood her needs and have been very understanding.
Very happy that my mum is so well looked after and I am confident all her care needs are met. I find it difficult to find staff sometimes and I can’t get used to no names or uniforms. However, everyone seems very relaxed in a less formal atmosphere when she was on Elmer.
Very happy that my mum is so well looked after and I am confident all her care needs are met. I find it difficult to find staff sometimes and I can’t get used to no names or uniforms. However, everyone seems very relaxed in a less formal atmosphere when she was on Elmer.
We are pleased that you are happy with the care your mum is getting at Haviland House. I know the transition to our carers not wearing uniforms or name badges has been a difficult one for some relatives and staff too, however the ‘Butterfly Approach’ we have adopted is aimed at making the...
We are pleased that you are happy with the care your mum is getting at Haviland House. I know the transition to our carers not wearing uniforms or name badges has been a difficult one for some relatives and staff too, however the ‘Butterfly Approach’ we have adopted is aimed at making the environment less clinical and more like a home, so we do believe that this is in the best interest of our family members. However, we do though take on board your comments and hope in time you will get more used to this way of living at Haviland House.
Happy with overall care, very friendly staff, nice to be spoken to when entering the reception area.
Happy with overall care, very friendly staff, nice to be spoken to when entering the reception area.
We are extremely happy with all aspects of the care that my mum receives at Haviland House. The staff are always caring and respectful and very supportive to us as a family.
We are extremely happy with all aspects of the care that my mum receives at Haviland House. The staff are always caring and respectful and very supportive to us as a family.
It's an excellent home. My sister gets wonderful care. The carers are excellent and it's a loving and safe environment. It is scrupulously clean and freshly painted and maintained very well. They do everything they can for the residents.
It's an excellent home. My sister gets wonderful care. The carers are excellent and it's a loving and safe environment. It is scrupulously clean and freshly painted and maintained very well. They do everything they can for the residents.
My wife has been a resident since it opened in January 2015.
She has advanced dementia but is so safe and looked after by all.
I visit every other day and have lunch with her.
5-star care home, in my opinion.
My wife has been a resident since it opened in January 2015.
She has advanced dementia but is so safe and looked after by all.
I visit every other day and have lunch with her.
5-star care home, in my opinion.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 March 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (50) & Events (0)
- 09 Jun 2026
Guild Care offers a full daily activity schedule for its residents, with something for every interest and ability. Residents at Caer Gwent, Linfield House and Haviland House have a choice...
- 20 Jun 2025
Residents, families and visitors are warmly invited to Caer Gwent’s traditional Summer Fayre on Saturday 28 June, for an afternoon of fun and friendship in the beautiful gardens of Guild...
- 14 May 2025
Family, friends and staff gathered at Caer Gwent residential home in Worthing this week to mark a very special milestone as Patrick, a long-time Worthing resident, celebrated his 100th birthday...
There are no upcoming events for Haviland House.
Awards / Recognitions (4)
- 15 May 2026Recipient: Guild Care
- 15 May 2026Recipient: Guild Care
- 07 Nov 2019Recipient: Haviland House
Accreditations
There are no accreditations posted yet for Haviland House.
Meet the Team (8)

I joined Haviland House as Care Home Manager in November 2022, and it immediately felt like the right place to be. My career in Health and Social...
I joined Haviland House as Care Home Manager in November 2022, and it immediately felt like the right place to be. My career in Health and Social Care began in 2012, when I started as an administrator in a nursing home in Brighton. From there, I progressed to Deputy Manager, then Care Home Manager, before becoming the Registered Manager of an 80-bed residential and dementia home.
I cannot imagine another career that offers such variety, challenge and reward. Making a positive difference to people’s lives every day is what drives me. I am passionate about supporting a team, influencing positive change and ensuring the highest standards of person-centred care.
At Haviland House, the dedication of the team is exceptional. Every member of staff plays a part in creating a warm and engaging environment for people living with dementia. We focus on helping residents feel fulfilled, connected and well cared for.
Getting to know the people we support, understanding what matters to them and seeing them happy is one of the greatest rewards of this role. Helping someone live a life that feels meaningful to them is something I am incredibly proud to be part of.

I have worked at Haviland House since 2018, and over the years, I have had the privilege of growing with the home and progressing in my career. I...
I have worked at Haviland House since 2018, and over the years, I have had the privilege of growing with the home and progressing in my career. I began as a Night Carer and worked my way up to my current role as Deputy Manager – Resources.
My role involves overseeing staffing, recruitment and resourcing to make sure we always have a safe and supportive staff?to?resident ratio. Because I have been part of Haviland House for so long, I am often the person colleagues come to when they need information or support, and I am always happy to help.
What I enjoy most is welcoming new residents and getting to know their families. Haviland House feels like one big family, and being part of a team that cares so deeply for our residents is something that means a great deal to me.

I trained as a nurse at Guy’s Hospital in London and have now been qualified for over 40 years. Throughout my career, I have gained a wealth of...
I trained as a nurse at Guy’s Hospital in London and have now been qualified for over 40 years. Throughout my career, I have gained a wealth of experience across a variety of care settings, with the past 30 years dedicated to supporting people living with dementia.
I am deeply passionate about dementia care and committed to ensuring that every resident is treated with dignity, compassion and understanding. Building meaningful relationships, getting to know each individual and supporting them to live as comfortably and independently as possible is at the heart of my role.
Nursing is a significant part of my life, and I am proud to come from a family with a strong nursing tradition. As a third-generation nurse, it means a great deal to me that my daughter has continued this legacy as the fourth generation, qualifying in 2014.
I feel incredibly fortunate to work in a profession that is both rewarding and meaningful. Supporting residents to live happy, healthy and fulfilled lives is what motivates me every day.

I began my career by running my own home help business for 20 years, supporting people to live independently in their own homes. Alongside my team,...
I began my career by running my own home help business for 20 years, supporting people to live independently in their own homes. Alongside my team, we provided a wide range of services, including preparing meals, organising outings, assisting with appointments and offering day-to-day support tailored to each individual.
Following the impact of the Covid-19 pandemic, I transitioned into working within care homes and have found it to be an incredibly rewarding experience. I particularly enjoy spending time with residents, building meaningful relationships and helping to create a warm, homely and welcoming environment for everyone. I am passionate about making a positive difference in people’s lives and take pride in supporting residents to feel comfortable, valued and well cared for each day.
Outside of work, I live with my young son and our ageing dog. My son has a strong interest in wildlife and hopes to travel the world one day, focusing on conservation and protecting the environment.

I am the Wellbeing and Activities Coordinator and have been supporting people living with dementia since 2009. I have a particular interest in...
I am the Wellbeing and Activities Coordinator and have been supporting people living with dementia since 2009. I have a particular interest in advanced dementia and enjoy creating calm, meaningful and engaging experiences tailored to each individual.
My background is in art therapy and adult education, and I hold a Master’s degree in Education. Creativity plays an important role in my work, and I enjoy using art and storytelling to connect with people, especially when communication can be more challenging.
I believe that curiosity is essential in dementia care - remaining open, reflective and willing to learn helps me provide the best possible support. I am proud to work for Guild Care, where kindness and compassion are at the heart of everything we do.

I have been working at Haviland House for the past two years as a Care Home Administrator, and I thoroughly enjoy my role. Building relationships...
I have been working at Haviland House for the past two years as a Care Home Administrator, and I thoroughly enjoy my role. Building relationships with residents and their families is a particularly rewarding part of my work, and I value the opportunity to support them each day.
Before joining Haviland House, I worked at Guild Care’s head office in Administration and Governance Services. This experience provided me with a strong foundation of skills and knowledge that I continue to use in my role.
Outside of work, I spent seven years living in New Zealand, which was an incredibly rewarding experience. It gave me the opportunity to travel, meet new people and experience a different way of life—something I will always value.

I’m Buddy, an eight-year-old Labrador with a very calm and patient nature. I’ve been coming to work with my mum my whole life, so being around people...
I’m Buddy, an eight-year-old Labrador with a very calm and patient nature. I’ve been coming to work with my mum my whole life, so being around people feels completely natural to me.
During the COVID pandemic, I spent my days visiting residents who were feeling lonely or isolated, and I did my best to bring comfort just by being there. Ever since, I’ve developed a real appreciation for all the strokes, cuddles and kind words that come my way.
I’m known for my love of tennis balls and for being extremely dedicated when it comes to cleaning up any food that might hit the floor. These days, I enjoy a slower pace of life, and I’m happiest snoozing nearby, keeping people company and getting a good scratch behind the ears.

I’m Mabel, Buddy’s little sister and a very enthusiastic two-year-old Cocker Spaniel. I’m still learning from him, but I like to think I bring my own...
I’m Mabel, Buddy’s little sister and a very enthusiastic two-year-old Cocker Spaniel. I’m still learning from him, but I like to think I bring my own bit of flair to the job.
I adore cuddles, and I’m excellent at rolling over for belly rubs the moment I meet someone new. I’ll happily chase anything that moves and, even though I’m small, I have a surprising talent for helping myself to any snacks that get left within reach.
Full of energy, charm and a little mischief, I love being part of the team, and I do my best to bring a spark of fun wherever I go.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Haviland House to verify any information. View our terms and conditions. Haviland House has an Enhanced Service -what an Enhanced Service includes.