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Haviland House

20a Robin Road, Goring-by-Sea, Worthing, West Sussex BN12 6FE
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What a beautiful place unsung heroes work here with love and respect.David A(Son of Resident/Service User)
Haviland House, Worthing
Haviland House, Worthing
Haviland House, Worthing

Haviland House is a dementia care home in Goring by Sea that provides a warm and calming environment for people at every stage of their dementia journey.

Families often speak about the comfort of seeing gentle routines, familiar faces and a team who understands what matters to their loved one. With five purpose-built households and 24/7 nursing care, the home offers safe, homely spaces where support evolves naturally as needs change.

The...  

Care Provided by Haviland House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Haviland House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Avallon McCormack(Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (67)
  • Single Rooms with ensuite Wet Room (67)

Parking

  • Own car park

Haviland House Reviews (97)

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9.8

Haviland House has a Review Score of 9.8 (9.844) out of 10, based on 44 reviews in the last 2 years. Over all time Haviland House has 97 reviews.

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Review from Susan F (Daughter of Resident) published on 6 March 2020 Submitted via Postal Card
Overall Experience

Efficient, friendly and helpful. Kind, considerate and approachable. Value for money is excellent, but it breaks my heart that we have had to sell everything to pay for her care when Mum is next to someone who is funded by social care. Food is excellent, but I have only seen a few meals. Mum is on a soft diet and I feel her food could be pureed more due to her swallowing difficulties.

Reply from Helen Tidball, Customer Liaison Officer at Haviland House

Hi Susan, thank you very much for your review. Your feedback is really important to us and we will pass on your kind words to the team. We recognise that the financial burden of care is difficult for many people. If you have your own home, you are expected to pay the full private fee rate. But, we...  

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Review from Sarah R (Daughter of Resident) published on 25 February 2020 Submitted via Postal Card
Overall Experience

As a family, we are so thankful and feel extremely lucky that mum is at Haviland House. She is treated with love, dignity and respect and is very settled there. We cannot thank the staff and management enough for all their care and support.

Reply from Chris Walton-Turner, Manager of Haviland House at Haviland House

Thank you so much for your review of Haviland House. We are honoured that you chose Haviland for your Mum and for the trust and faith you have placed in us. The team strive every day to ensure all our family members (residents) feel loved and are well cared for so it’s great to hear that’s how you...  

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Review from Lorraine J (Daughter of Resident) published on 11 February 2019 Submitted via Website
Overall Experience

The hardest thing one can do is put a loved one into a care home. But the love and support given to Mum and the family was beyond expectation when we chose Haviland House. Mum was underweight, ill and confused when she arrived but her transformation was a joy to watch. Her weight has increased along with her confidence. All thanks to her carers and the team that make up the heart of Haviland House. We're one big family and Haviland House is Mum's home. They love her and we love them. Thank you Haviland House.

Reply from Samantha Philpott, Head of Marketing and Communications at Haviland House

Thank you for your review. We know how hard a decision it is to put a loved one into a care home. But we are glad your mum has settled in so well at Haviland House and feels part of the family. Best wishes.

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Review from Paul (Son of Resident) published on 17 January 2019 Submitted via Website
Overall Experience
I am very happy with the excellent care received by my mother since she became a resident in Haviland House. I feel confident that she is in a happy and safe environment. The care provided by all members of staff has always been of the highest standard and very caring and professional.

I would not want my mother to be anywhere else.

Reply from Samantha Philpott, Head of Marketing and Communications at Haviland House

Thank you for your review, I am very pleased to hear that you are happy with all aspects of your mother's care. Regards, Guild Care

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Review from Stella C (Wife of Resident) published on 13 July 2018 Submitted via Postal Card
Overall Experience

Consistently very high standard of care. All staff very friendly and approachable.

Reply from Samantha Philpott, Head of Marketing and Communications at Haviland House

Stella thank you for your review I am very pleased to know that you find our care home excellent. Regards,

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Review from Ian V (Son of Resident) published on 13 June 2018 Submitted via Website
Overall Experience
I find this a very badly run nursing home. This review relates to April 2018, but dad's care has not been up to the standards that one would expect for the whole time that he has been a resident. Simple basic care is almost none existent, and this is what we see, I wonder what we don't see? Dad's poor care has caused a great deal of stress to my family. I can tell that dad hates being there. This is very sad and upsetting. Haviland House is supposed to be one of the best, I consider it as one of the worst, but I doubt if you would find a much better one. Certainly not value for money!

Some of the questions that are asked in this survey cannot be answered accurately. For instance, I rate standard of staff poor, but then some staff are excellent. I rate cleanliness as being poor, but I find that Haviland House is the only nursing home I have visited that doesn't smell of urine, which is excellent. Care and support can be very poor, but then it can be excellent.

Reply from Chris Walton-Turner, Care Home Manager at Haviland House

Thank you for your very honest feedback. I was sorry to read this review and disappointed that you feel that the home is run badly. We have spoken and met a number of times since your father joined us so I do understand your concerns and I know it was a very difficult decision for you and your...  

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Review from Sue M (Daughter-in-law of Resident) published on 3 January 2018 Submitted via Website
Overall Experience
Haviland House is a brilliant service. The staff really value my mother-in-law and do their best every day to ensure that her life is still enjoyable.

The care they provide is exceptional. The home really takes seriously the need to understand people's individual experience of dementia and to meet their own personal needs within the journey.

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Review from Andrea (Resident / Service User) published on 28 December 2017 Submitted via Website
Overall Experience
I find it hard to understand the rate at which the staff are constantly leaving and new ones coming in. Not only care staff but RNs and domestic. I’ve never known a Nursing Home with the turn over so high, it’s unsettling for relatives so must be worse for the residents.

There never seems to be an RN on the floor when I’ve visited, the only time you get to talk to one is if you’ve made an appointment, this is not really satisfactory.

Reply from Samantha Philpott, Head of Communications and Marketing at Haviland House

Thank you for your comments which we take very seriously. We have recently adopted the ‘Butterfly Approach’ at Haviland House which is aimed at making the environment less clinical and more like a home. Taking on this approach means we have changed some of the ways we work so there are no strict...  

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Review from Sandor N (Son of Resident) published on 28 December 2017 Submitted via Website
Overall Experience

Constantly losing staff so having to re-hire and when you can't find permanent staff you have lots of temps so they don't get to know residents and understand their needs. Minimal activities and not structured on daily basis..considering my father pays nearly £1400 per week all he seems to get for that is 3 meals per day and a room...nearly everytime I visit him he's asleep on the sofa and not doing anything. From what I've seen there is no specialist dementia care at this home... The majority of temps you hire are not specialist dementia trained. Since my father has been at this home he has deteriorated rapidly and I believe a big part of this is due to lack of exercise, going out, doing activities on a daily basis i.e. not just once or twice a week.

Reply from Samantha Philpott, Head of Communications and Marketing at Haviland House

Thank you for raising your concerns about your father’s wellbeing which we take extremely seriously. At a recent Relatives’ Meeting, we talked about the high turnover that Haviland has experienced this year. We knew from talking to other care homes that have adopted the ‘Butterfly Approach’ with...  

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Review from Amanda B (Daughter of Resident) published on 14 December 2017 Submitted via Website
Overall Experience

Haviland House has given my Mother a new lease of life by the staff interacting with her so much, which I am extremely grateful for. They have understood her needs and have been very understanding.

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Review from Maureen W (Daughter-in-law of Resident) published on 14 December 2017 Submitted via Website
Overall Experience

Very happy that my mum is so well looked after and I am confident all her care needs are met. I find it difficult to find staff sometimes and I can’t get used to no names or uniforms. However, everyone seems very relaxed in a less formal atmosphere when she was on Elmer.

Reply from Samantha Philpott, Head of Communications and Marketing at Haviland House

We are pleased that you are happy with the care your mum is getting at Haviland House. I know the transition to our carers not wearing uniforms or name badges has been a difficult one for some relatives and staff too, however the ‘Butterfly Approach’ we have adopted is aimed at making the...  

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Review from Denise P (Daughter of Resident) published on 12 December 2017 Submitted via Website
Overall Experience

Happy with overall care, very friendly staff, nice to be spoken to when entering the reception area.

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Review from Tracey S (Daughter of Resident) published on 12 December 2017 Submitted via Website
Overall Experience

We are extremely happy with all aspects of the care that my mum receives at Haviland House. The staff are always caring and respectful and very supportive to us as a family.

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Review from Jean R (Sister of Resident) published on 5 September 2017 Submitted via Postal Card
Overall Experience

It's an excellent home. My sister gets wonderful care. The carers are excellent and it's a loving and safe environment. It is scrupulously clean and freshly painted and maintained very well. They do everything they can for the residents.

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Review from Cyril S (Husband of Resident) published on 21 March 2017 Submitted via Postal Card
Overall Experience
A wonderful home. Very caring and well run.
My wife has been a resident since it opened in January 2015.
She has advanced dementia but is so safe and looked after by all.
I visit every other day and have lunch with her.

5-star care home, in my opinion.

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Review from David G (Son of Resident) published on 10 August 2016 Submitted via Postal Card
Overall Experience

A purpose built home incorporating all the latest ideas in caring for dementia patients. Home separated into several small units (suites) each with own staff/nurse station, dining room, lounges and bathrooms. Well staffed with lovely caring and helpful staff. Ethos of the home is clear that residents are 'guests' just like in a hotel. Visitors are always welcomed with tea or coffee.

A lovely, lovely place.

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No Rating
Review from Margaret P (Daughter of Resident) published on 16 June 2016 Submitted via Website
Overall Experience
Our dad was placed with Haviland House at its opening. As a family we had struggled with dad's condition over several years with the months before he went to live at Haviland House. Having our dad in this wonderful environment lifted the entire stress of caring from us as we had reached a point where we could cope no further.
To anyone thinking of entrusting Haviland House to the care of their relative or friend please do not hesitate. Dad received the very best of care in this amazing environment. He spent the last 15 months of his life being cared for by staff who were dedicated and skilled.
If there were any queries to raise they were dealt with immediately.

When dad passed away we felt not only his loss, but the loss of an the extended care we had received as a family at Haviland House. Our heartfelt thanks to everyone who made dad's final days pleasant.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 March 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (58) & Events (0)

News
  • 09 Jun 2026

    Guild Care offers a full daily activity schedule for its residents, with something for every interest and ability. Residents at Caer Gwent, Linfield House and Haviland House have a choice...

  • 20 Jun 2025

    Residents, families and visitors are warmly invited to Caer Gwent’s traditional Summer Fayre on Saturday 28 June, for an afternoon of fun and friendship in the beautiful gardens of Guild...

  • 14 May 2025

    Family, friends and staff gathered at Caer Gwent residential home in Worthing this week to mark a very special milestone as Patrick, a long-time Worthing resident, celebrated his 100th birthday...

Upcoming Events

There are no upcoming events for Haviland House.

Awards / Recognitions (4)

  • 15 May 2026Recipient: Guild Care
  • 15 May 2026Recipient: Guild Care
  • 07 Nov 2019Recipient: Haviland House

Accreditations

There are no accreditations posted yet for Haviland House.

Meet the Team (8)

Avallon McCormack
Avallon McCormackJob Title:Care Home ManagerJoined: 2022

I joined Haviland House as Care Home Manager in November 2022, and it immediately felt like the right place to be. My career in Health and Social Care began in 2012, when I started as an administrator in a nursing home in Brighton. From there, I progressed to Deputy Manager, then Care Home Manager, before becoming the Registered Manager of an 80-bed residential and dementia home.

I cannot imagine another career that offers such variety, challenge and reward. Making a positive difference to people’s lives every day is what drives me. I am passionate about supporting a team, influencing positive change and ensuring the highest standards of person-centred care.

At Haviland House, the dedication of the team is exceptional. Every member of staff plays a part in creating a warm and engaging environment for people living with dementia. We focus on helping residents feel fulfilled, connected and well cared for.

Getting to know the people we support, understanding what matters to them and seeing them happy is one of the greatest rewards of this role. Helping someone live a life that feels meaningful to them is something I am incredibly proud to be part of.

Tammy Strudwick
Tammy StrudwickJob Title:Deputy Manager - ResourcesJoined: 2018

I have worked at Haviland House since 2018, and over the years, I have had the privilege of growing with the home and progressing in my career. I began as a Night Carer and worked my way up to my current role as Deputy Manager – Resources.

My role involves overseeing staffing, recruitment and resourcing to make sure we always have a safe and supportive staff?to?resident ratio. Because I have been part of Haviland House for so long, I am often the person colleagues come to when they need information or support, and I am always happy to help.

What I enjoy most is welcoming new residents and getting to know their families. Haviland House feels like one big family, and being part of a team that cares so deeply for our residents is something that means a great deal to me.

Mandy Field
Mandy FieldJob Title:Deputy Manager - Clinical Lead

I trained as a nurse at Guy’s Hospital in London and have now been qualified for over 40 years. Throughout my career, I have gained a wealth of experience across a variety of care settings, with the past 30 years dedicated to supporting people living with dementia.

I am deeply passionate about dementia care and committed to ensuring that every resident is treated with dignity, compassion and understanding. Building meaningful relationships, getting to know each individual and supporting them to live as comfortably and independently as possible is at the heart of my role.

Nursing is a significant part of my life, and I am proud to come from a family with a strong nursing tradition. As a third-generation nurse, it means a great deal to me that my daughter has continued this legacy as the fourth generation, qualifying in 2014.

I feel incredibly fortunate to work in a profession that is both rewarding and meaningful. Supporting residents to live happy, healthy and fulfilled lives is what motivates me every day.

Rebecca Hicks
Rebecca HicksJob Title:Housekeeping Manager

I began my career by running my own home help business for 20 years, supporting people to live independently in their own homes. Alongside my team, we provided a wide range of services, including preparing meals, organising outings, assisting with appointments and offering day-to-day support tailored to each individual.

Following the impact of the Covid-19 pandemic, I transitioned into working within care homes and have found it to be an incredibly rewarding experience. I particularly enjoy spending time with residents, building meaningful relationships and helping to create a warm, homely and welcoming environment for everyone. I am passionate about making a positive difference in people’s lives and take pride in supporting residents to feel comfortable, valued and well cared for each day.

Outside of work, I live with my young son and our ageing dog. My son has a strong interest in wildlife and hopes to travel the world one day, focusing on conservation and protecting the environment.

Elena Krumgolde
Elena KrumgoldeJob Title:Wellbeing and Activities Coordinator

I am the Wellbeing and Activities Coordinator and have been supporting people living with dementia since 2009. I have a particular interest in advanced dementia and enjoy creating calm, meaningful and engaging experiences tailored to each individual.

My background is in art therapy and adult education, and I hold a Master’s degree in Education. Creativity plays an important role in my work, and I enjoy using art and storytelling to connect with people, especially when communication can be more challenging.

I believe that curiosity is essential in dementia care - remaining open, reflective and willing to learn helps me provide the best possible support. I am proud to work for Guild Care, where kindness and compassion are at the heart of everything we do.

Jackie Kerr
Jackie KerrJob Title:Care Home Administrator

I have been working at Haviland House for the past two years as a Care Home Administrator, and I thoroughly enjoy my role. Building relationships with residents and their families is a particularly rewarding part of my work, and I value the opportunity to support them each day.

Before joining Haviland House, I worked at Guild Care’s head office in Administration and Governance Services. This experience provided me with a strong foundation of skills and knowledge that I continue to use in my role.

Outside of work, I spent seven years living in New Zealand, which was an incredibly rewarding experience. It gave me the opportunity to travel, meet new people and experience a different way of life—something I will always value.

Buddy
Buddy Job Title:Resident Comfort Coordinator

I’m Buddy, an eight-year-old Labrador with a very calm and patient nature. I’ve been coming to work with my mum my whole life, so being around people feels completely natural to me.

During the COVID pandemic, I spent my days visiting residents who were feeling lonely or isolated, and I did my best to bring comfort just by being there. Ever since, I’ve developed a real appreciation for all the strokes, cuddles and kind words that come my way.

I’m known for my love of tennis balls and for being extremely dedicated when it comes to cleaning up any food that might hit the floor. These days, I enjoy a slower pace of life, and I’m happiest snoozing nearby, keeping people company and getting a good scratch behind the ears.

Mabel
Mabel Job Title:Happiness and Cuddles Assistant

I’m Mabel, Buddy’s little sister and a very enthusiastic two-year-old Cocker Spaniel. I’m still learning from him, but I like to think I bring my own bit of flair to the job.

I adore cuddles, and I’m excellent at rolling over for belly rubs the moment I meet someone new. I’ll happily chase anything that moves and, even though I’m small, I have a surprising talent for helping myself to any snacks that get left within reach.

Full of energy, charm and a little mischief, I love being part of the team, and I do my best to bring a spark of fun wherever I go.

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