Magellan House

Lingfield Road, East Grinstead RH19 2EJ

Group: Pathway Healthcare Ltd

Person in charge: Hayley Wilkins (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 9 Service Users

Registered Care Categories*: Learning Disability • Younger Adults

Specialist Care Categories: Asperger Syndrome • Autism/ASD • Challenging Behaviour • Profound & Multiple Learning Disabilties

Admission Information: Ages 18+.

Single Rooms: 9

Rooms with ensuite WC: 9

Facilities & Services: Respite Care • Own Furniture if required • Close to Local shops • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Magellan House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 10 (maximum of 10) for Magellan House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Magellan House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.988 for Magellan House is calculated as follows: ( (83 Excellents x 5) + (1 Goods x 4) ) ÷ 84 Ratings = 4.988

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Magellan House is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 1.8 positive Reviews (9 registered maximum number of service users ÷ 5). 7 Reviews ÷ 1.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

10 Magellan House has a Review Score of 10 (9.988) from 7 Reviews


Average Ratings

  • Excellent
    7
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Magellan House?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Magellan House

  • Mother of Resident/Service User
    4
  • Father of Resident/Service User
    2
  • Grandmother of Resident/Service User
    1

I have had a lot of dealing with the care industry over many years. Not just through the care needed for my granddaughter but through my work.
I can honestly say that I am extremely impressed with the way the staff care for the residents here. I always say that a good care team stems from good management and that is certainly true here.
The residents are thought of and entertained as individuals and their personal interests developed where possible.
So much care is put into special days like Valentine’s Day etc and especially birthdays.
My gram daughter is a changed person since she has lived here. She is blossoming and so happy. Which of course In turn makes is all happy.

How likely would you be to recommend Magellan House? Extremely Likely

Overall Standard

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Average Rating:   4.9 out of 5

Our son moved into Magellan House at the beginning of July. To say we were apprehensive about the move was an understatement, however, all our worries soon disappeared as he settled in very quickly enjoying the company of the other residents, staff and management. Everybody involved in his care has worked so hard to help him adjust to his new setting, he loves all the activities and outings and is having a blast.
Magellan House has a lovely warm, homely feel and the care is outstanding.
Thank you so much to the manager and all your team.

How likely would you be to recommend Magellan House? Extremely Likely

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Average Rating:   5 out of 5

My daughter enjoys living at Magellan and despite only being there a short time is very happy. Lots of activities have been organised and my daughter has made friends with the staff who have plenty of energy and patience. Other residents are of a similar age and a good mix of abilities. Staff are always welcoming and open to visits from family. Thank you to staff at Magellan.

How likely would you be to recommend Magellan House? Extremely Likely

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Average Rating:   5 out of 5

When I first went to visit Magellan House I knew that I had to get my Daughter there. The vibrancy, positivity and overall feeling of the House was extremely impressive.

The balance of the clients, staff and management has been thoroughly thought through and the focus is on the client which is extremely refreshing.

I would have absolutely no hesitation in recommending this service provision.

How likely would you be to recommend Magellan House? Extremely Likely

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Average Rating:   5 out of 5

My daughter moved to Magellan House in June. It is a new, refurbished house and much to her delight, she was able to choose the decoration in her room. The staff are friendly, approachable, compassionate and caring. There are lots of interesting activities going on all the time and are chosen with all of the young people's interests in mind. The manager's enthusiasm and empathy are amazing and this is reflected throughout Magellan House. I would not hesitate to recommend it to anyone.

How likely would you be to recommend Magellan House? Extremely Likely

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Average Rating:   5 out of 5

This home is amazing as are the staff. They do an amazing job ensuring that my daughter is loved and is physically and emotionally looked after in every possible way. The staff are led by an amazing manager, they are all very approachable and helpful and cannot do enough, I cannot rate this home high enough. I feel confident and happy knowing my daughter is in the best possible place.

How likely would you be to recommend Magellan House? Extremely Likely

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Average Rating:   5 out of 5

Our son has recently moved into Magellan House a brand new home for young adults with disabilities. A very welcoming, homely feel under excellent management. The staff team are passionate and motivated to provide an excellent, quality of life for each of the residents. Our son has a good quality and fulfilled week being out and about swimming, carriage riding, walks, meals out and beer nights.
I can highly recommend Magellan House.

How likely would you be to recommend Magellan House? Extremely Likely

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Average Rating:   5 out of 5

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Care Home Idol 2016

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