Mayflower Court

62-70 Westwood Road, Southampton SO17 1DP
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9.8 95 Reviews
  • Mayflower Court, Southampton
Mayflower Court offers residents a luxurious and caring environment, with the centre of Southampton and its attractions close by. Residents can enjoy warm and welcoming surroundings and easy access to local amenities. They are welcoming new residents for both permanent care and shorter breaks.

The home is finished to the highest standard and benefits from impressive facilities for customers to enjoy, such as cosy quiet lounges, well-maintained secure gardens and a café. Each bedroom has an en-suite wet room, along with calming and high-quality décor. Outside, residents and their families can benefit from large landscaped gardens, including raised flower beds and allotments, with outdoor seating areas.

The home provides tailored residential care designed to meet the individual needs of customers and improve quality of life. Anchor creates detailed care plans for individuals by working closely with them and their loved ones to ensure health and care needs are continually met. Priding themselves in dementia care, care staff receive regular training to ensure their approach to dementia care always reflects best practice.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.
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Care Provided by Mayflower Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Close to Local shops
  • Lift
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600

Our colleagues at Mayflower Court will be happy to discuss any questions regarding fees and any additional services.

These prices are only a guideline, please contact Mayflower Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Rhiannon Crofts (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (72)

Visiting

  • Visitors are welcome at Mayflower Court.

Parking

  • Onsite parking is available, including disabled spaces.

Mayflower Court Reviews (95)

9.8

Mayflower Court has a Review Score of 9.8 (9.779) out of 10, based on 17 reviews in the last 2 years.
Over all time Mayflower Court has 95 reviews.

Overall Experience
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  • 17
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Date Published
  • 95
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Reviewer Connection to Mayflower Court
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Total of 95, showing 41-60
Review from GM (Daughter of Resident) published on 30 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The new manager has brought a warm, open and professional approach. We previously had concerns but these have been remedied.
The home's COVID19 defences have been thorough, consistent and very effective and have won our admiration. The staff are friendly, caring and dedicated. The management team responds
warmly to suggestions, for example setting up Skype so that we can keep in touch with our parents. It has been a great relief to know that they are well cared for through the pandemic. The rooms are spacious and modern and a friendly maintenance team sort out any problems. The food is traditional and can be of mixed appeal. It can be frustrating leaving one's home environment for a care home and very occasionally the staff can misjudge an individual's wishes but for the most part we see thoughtful and sensitive care with staff going the extra mile.
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Review from C S (Son of Resident) published on 29 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
During the recent challenging period, my mother has remained positive and engaged which is a testament to the care being provided. A short period of hospitalization was handled sensitively with a safe return to the home. We continue to be informed and the restrictive visits are now most welcome.
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Review from K P (Resident) published on 23 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The room was lovely.
Made me feel better seeing people.
The staff was very attentive.
Enjoyed being able to get outside into the lovely garden.
Enjoyed my stay.
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Review from Debika H (Daughter of Resident) published on 26 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent the last year of her life at Mayflower Court with substantial needs for her depression and cognitive impairment. The care was compassionate, caring and the staff were absolutely exceptional. As a doctor working with older people, I was amazed and delighted at the lengths staff went to
for both my mother and my family. The dedication and care at the end of her life was truly wonderful. I had no concerns or complaints at all.
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Review from Liz H (Daughter of Resident) published on 24 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Light, pleasant accommodation. Easy access to all areas using mobility aids. Wet room particularly well planned. Staff very helpful and treat residents with dignity. Positive feeling about all services, especially a quick response to any medical problems.
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Review from Margaret N (Sister of Resident) published on 23 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister moved from another care home. I can only describe as "awful". Since she has been at Mayflower Court the change in her has been amazing and swift. Before she was in bed for 6 months (almost) and only got up for the toilet. Now she goes to the dining room for her meals and walks about to the
various lounges. She is clean, well looked after and much more cheerful. Wonderful.
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Review from Patricia M (Respite Resident) published on 4 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first experience of being in a care home proved to be a very pleasant one. The Mayflower home is beautifully built with much care and a lovely feeling of being able to relax in a very relaxing atmosphere. The staff are really first class. Nothing was too much trouble and any request was carried out
with a lovely smile.
My bedroom and ensuite were perfect. The food was a little disappointing as it was never hot.
Many thanks.
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Review from M H (Resident) published on 23 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mayflower Court is a relatively new building, three years old. It is extremely well appointed, very smart and comfortable. The rooms are very smart, offering a good bed, a comfortable chair and plenty of storage. Each room has its own bathroom which is luxurious, with shower, washbasin, toilet, etc.
There
are plenty of other lounges to sit in.
The staff were outstanding in the care they offered.
The food, served in a lounge on the same floor, or in one's room, was mostly good and tasty but sometimes staff had to rush back to the kitchen for more supplies. The vegetables were a bit over-cooked to my taste, but on the whole, food was enjoyable. Too much soup!
There is an excellent, well laid out garden.
If only it wasn't so expensive.
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Review from D A (Son of Resident) published on 21 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was able to go away on holiday in the knowledge that my mum was exceedingly well cared for in lovely surroundings.
Peace of mind for me to enjoy my holiday. I aim to book her in Mayflower Court for my holiday times during 2019.
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Review from E V (Daughter of Resident) published on 18 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been in residence for almost 6 months, during which time the staff have responded superbly to his needs.


The manager ensures that the highest of standards are maintained through a visible presence around the building.


It is very reassuring to see my father well cared for and happy.

Thank you.
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Review from C L (Son of Resident) published on 23 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
After our very first visit to Mayflower Court, we knew we had found the ideal care home for Mum. Lovely surroundings, spacious room, modern fully fitted en-suite bathroom, beautiful gardens, but most important of all, lovely caring staff for whom nothing seems to be too much trouble.
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Review from L B (Daughter of Resident) published on 16 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to this home for respite care on the recommendation of a friend. The staff are very friendly and attentive and the home is exceptionally well maintained and clean. My mother was very happy during her 3-week stay and I could relax knowing she was being well cared for.
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Review from Adrian G (Son of Resident) published on 9 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moving my mum from her home into residential care was one of the most difficult decisions I’ve ever had to make but the advice and support provided by the staff at Mayflower Court made a difficult time much easier. The staff have been professional and caring at each stage of the process, from the initial
assessment at mum's home, tailoring a care plan to help mum settle into an unfamiliar environment and taking the time to understand her ongoing needs.


Apart from the great staff, the environment is first class, the rooms are very light and spacious, the gardens are beautiful and there are lots of daily activities for residents if they wish to get involved. Mayflower Court also operates an open door visiting policy and it’s a lovely safe place to chat with my mum over a coffee and a piece of cake!

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Review from Chris C (Son of Resident) published on 19 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father suffered a fall resulting in a spell in hospital. We were worried about Dad going home so arranged for respite at Mayflower Court. This was a really wise move and Dad is really enjoying his stay and there has been a huge improvement in his health but he is also much happier and brighter as
well.
The staff are a fabulous bunch and nothing is too much trouble. The home is more like a hotel, very clean and I have to say there are no offensive smells. Dad may well stay here at Mayflower on a permanent basis as he has settled so well and is really happy there.
Fabulous place, lovely people who are always bright, cheerful and welcoming.
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Review from H W (Daughter of Resident) published on 19 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My late father received exceptional care and consideration shown to him by all the carers and staff members at Mayflower Court, Southampton. I am very grateful to them all for the caring and professional care given to him. Thank you so much.
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Review from Vera P (Daughter of Resident) published on 15 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has just spent 4 weeks at Mayflower Court recovering from a recent operation. Stunning home, high standard of care and great consideration given to residents and visitors alike. I had several lunches with mum during her stay and was greatly surprised at the variety, quality and standard of
food served. The rooms are of a lovely size and decorated beautifully, big windows furnished to a high quality. Mum lives on her own at present but has already said she would like to return to Mayflower for further respite.
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Review from Liz M (Daughter of Resident) published on 14 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother stayed for one month respite visit (her second) and was settled and happy during the visit.
Care was thoughtful, caring and kind at all times and she was treated with warmth and respect.
For Mum, the middle-of-the-night reassurance, with a cup of hot chocolate, was a huge bonus when she
couldn't sleep. She felt safe and cared for.
On dry days, the lovely garden was a delight!
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Review from D G (Respite Resident) published on 1 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Food is excellent, room size, decoration is to a very high standard.
Telephone in room is really helpful to remain in contact with family and friends.
I have enjoyed my respite stay at Mayflower Court and would have no hesitation to return.
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Review from David N (Son of Resident) published on 21 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Father was a resident here for a little over 18 months and we are so pleased that we found Mayflower Court for his final months. He was treated as an individual with care and respect and the staff showed genuine concern for his happiness and well being. His room was extremely well equipped and the ambience
of the whole place was peaceful, spacious and with a great garden to enjoy - all wheelchair accessible of course. Great attention and effort were made by the staff to ensure his final days were spent in a tranquil and comfortable setting and the family are very appreciative of the support we received in the final few days.
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Review from Sue B (Daughter of Resident) published on 7 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went into Mayflower Court two weeks ago for respite care. The most outstanding feature I have found is the care and attentiveness of the staff. We have held off moving Mum into a care home for as long as possible as she always had a distrust and great dislike of such places. So when she moved in
we were set for fireworks! However Mum has settled in really well - due to the kind and respectful way that staff attend to her every need. The set up is really geared to dementia sufferers - each group of 8 to 10 residents sharing a comfy lounge/dining area which is a cross between a good hotel and a smart lounge in someone's own home.
All the family have been made very welcome to visit at any time - Dad often joins Mum for the 3-course dinner (choice of main meal at the table). Dad and I joined Mum for dinner before his birthday and enjoyed good wholesome food followed by birthday cake and traditional blowing out of the candles. We then took Mum for a walk around the well-designed gardens.
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Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Mayflower Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.779 for Mayflower Court is calculated as follows: ( (164 Excellents x 5) + (36 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 204 Ratings = 4.779
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mayflower Court is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Dec 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 13 Oct 2025

We currently have three vacancies for care. Please contact Mayflower Court directly for further information.

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Awards / Recognitions (11)

Meet the Team (0)

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