Moore Place

Portsmouth Road, Esher KT10 9LH
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9.9 85 Reviews
  • Moore Place, Esher
Anchor's Moore Place provides luxurious and comfortable surroundings to up to 60 older people whilst providing first-class care and support. Moore Place continues to welcome new residents for quality residential and residential dementia care on both a permanent basis and on a shorter term basis.

The home benefits from the pretty surroundings of the Surrey Green belt whilst being set in its own landscaped grounds with outdoor seating areas for customers and their families to enjoy.

Facilities include an activity/cinema room, coffee lounge, a beauty salon and a number of cosy lounges. Bright and spacious bedrooms are designed to the highest standard each with an ensuite wet room and benefiting from modern comforts such as under-floor heating.

A range of care packages are available and these are carefully planned to suit individual needs and interests. Care colleagues strive to work closely with customers and their loved ones and build strong relationships to ensure they receive the best care possible.

Dementia care is available at Moore Place, where care colleagues receive regular training which ensures their approach always reflects best practice.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Lift
  • Gardens
  • Bar/Café

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750
  • Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750

Please contact Moore Place directly to discuss fees, where the team will be happy to help.

These prices are only a guideline, please contact Moore Place to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Paula Rifai (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Moore Place directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Visitors are welcome at Moore Place.

Parking

  • Onsite parking is available, including disabled spaces.

Moore Place Reviews (85)

9.9

Moore Place has a Review Score of 9.9 (9.927) out of 10, based on 22 reviews in the last 2 years.
Over all time Moore Place has 85 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Moore Place
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Review from L B (Daughter of Resident) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother needed recuperation after surgery and after viewing a number of homes in the local area, Moore place was the only choice due the welcoming and caring staff. We couldn't fault the care the staff gave her. When mum went in there was a lovely bouquet of flowers in her room as a welcome, which
we felt was a lovely touch. The staff were very supportive I. Assisting mum in building her strength with climbing the stair. The coffee was lovely which was important to mum and us! The washing of mum dirty clothes was so efficient, I was very impressed.
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Review from C T (Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent place to stay for convalescence following my operation. Excellent personal care. Food generally varied through very sweet deserts. Lots of fresh fruit. Broken lift made it hard to get to get outside independently to help my recovery, which was the aim of my stay at Moore Place. Also wasted
time for staff to get food to my floor. freedom for visitors to find their on way to loved ones rooms meant strangers might wonder around as happened to one of my guests. It could have been anyone.
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Review from D R (Resident) published on 28 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here.
Staff are so kind to me.
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Review from L M (Daughter of Resident) published on 19 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to Moore Place for respite. She was there for 3 weeks. On first arriving we were met by a lovely lady that made us very welcome. The place is clean, warm and very welcoming. During her time, Mum joined in with many activities and went on trips out. The whole experince was very positive
and would have no hesitation in recommending Moore Place or returning if Mum needed long-term care.
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Review from S I (Respite Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really enjoyed my 3 weeks respite care in Moore Place. The staff were lovely and made every effort to make me feel welcome. Had my hair done weekly and even had my nails field. Help with showering if needed. Food was well catered for and could be offered a choice if asked. Would stay here again if the
need arose. Activities could be joined in whenever you felt you wanted to.
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Review from Roy K (Resident) published on 8 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent treatment during my stay here.
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Review from Jill T (Resident) published on 7 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy the activities at Moore Place. The activities person is very good.
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Review from Yvonne J (Resident) published on 7 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Today we had lovely entertainment a lade came to sing, other families were present. It was a lovely afternoon. The management and staff were all very helpful.
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Review from D H (Son of Resident) published on 9 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are all very caring and Mum seems to be comfortable here. Staff try to encourage Mum to participate in events despite her dementia, which is good to see. The management have achieved outstanding results for this year, gaining a 10 for their care rating. The family are very happy with the level
of care provided.
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Review from M O (Resident) published on 3 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I really enjoyed today's entertainment.
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Review from Clare A (Daughter of Resident) published on 7 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moore Place provides a safe and caring environment to all who live there. The residents are treated with respect and seen as part of a big family. The staff are all very friendly and provide a warm welcome to visitors.
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Review from Pamela G (Resident) published on 10 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like Moore Place because, on the whole, it is very friendly.
I enjoy the meals very much. The staff are helpful and approvable.
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Review from E B (Daughter of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is very complementary of all staff especially the personal care which is carried out with dignity and professionally. My mother sometimes needs encouragement to socialise and does enjoy the activities she attends. Minibus outings are an absolute highlight and a special mention to the driver
who is an amazing communicator and fantastic martial of the group. All staff know my mother's name and are always cheerful and helpful. She is happy. The gardeners will be changing to take better care of the lovely garden.
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Review from Jean A (Resident) published on 20 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the outings I have attended I have enjoyed immensely and look forward to many more outings.
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Review from Charles K (Son of Resident) published on 6 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother aged 92 has recently moved to Moore Place from another more expensive care home. She is forgetful but in good health. Moore Place has been very beneficial to her, and she is much happier and busier than in her last home. In particular I would like to highlight the communal lounge/dining area.
With the active encouragement of all the staff, she has spent far more time out of her room mixing with other residents. She regularly goes on excursions in the minibus, and she joins in many events and activities. The staff are excellent and as a regular visitor, I have seen their interaction with many of the residents and found them to be kind, supportive and encouraging. Staff are also constantly present in the communal area and the residents always have somebody to turn to. I could not be more pleased with Moore Pace and all the staff there.
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Review from Joyce T (Resident) published on 19 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the staff and the food also. The staff are very helpful. I enjoy the garden and all the activities. No complaints. Very happy being here.
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Review from Barry J (Resident) published on 3 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Interesting, delightful trip to a cathedral. Really enjoyed it.
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Review from Brian H (Brother of Resident) published on 15 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care, love and attention for my sister could not have been better anywhere! Very hard to distinguish any one member of staff over anyone else. Efficiency and kindness throughout. Observance of her last wishes with very loving sincere handling.
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Review from Joan G (Resident) published on 15 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything running smoothly and happy, all seem very happy and content. We all get on very well. The staff are very helpful.
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Review from Heather S (Resident) published on 28 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since I have been at Moore Place, I have very much enjoyed the various outings. For example; yesterday we went to Chessington Garden Centre, which is gearing up for Christmas.
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Current Review Score: 9.9 (9.927)

Overview of Review Score

The Review Score of 9.9 (9.927) out of 10 for Moore Place is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.927 for Moore Place is calculated as follows: ( (245 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 262 Ratings = 4.927
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Moore Place is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 11 hours ago

We currently have three vacancies for care. Please contact Moore Place directly for further details.

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Awards / Recognitions (13)

Meet the Team (2)

Chelsea

Chelsea Card

Job Title: Home Manager Joined: 2016

I'm Chelsea Card, and I’m delighted to be returning from maternity leave as the Home Manager at Moore Place.


I’ve had the pleasure of working at Moore Place for the past nine years, and I hold a deep passion and dedication for both the home and our residents. My journey began in 2016 when I joined as a Care Assistant. I truly loved this role, my favourite part was getting to know our residents personally and hearing the many wonderful stories from their incredible lives. Caring for others has always been something I’ve been deeply passionate about.


In early 2018, I progressed into a Team Leader role, where I discovered my love for leadership. I continued to challenge myself, develop my skills, and learn as much as I could, which led to my promotion to Deputy Manager in 2022.


Throughout my time at Moore Place, I’ve remained committed not only to my own professional development but also to supporting Moore Place in delivering the highest standards of care. I’ve gained invaluable experience over the years, and I’m incredibly excited for this next chapter.


After spending the past year on maternity leave, I’m so looking forward to seeing familiar faces and meeting our new residents, families, and team members. I’m also excited to work alongside Claire again as we continue moving Moore Place forward on its journey.

Claire

Claire Tinson

Job Title: Deputy Manager Joined: 2025

Hi, I'm Claire Tinson, the Deputy Manager at Moore Place care home in Esher.


My journey in care began 25 years ago when I started as a care assistant in a small independent care home in Esher. After taking a short career break to raise my family, I joined the NHS, where I spent many years working in both clinical and administrative roles. Although I valued my time in the NHS, I soon realised how much I missed the continuity of care and the deep relationships that come from working in a care home setting.


In December 2017, I returned to that environment by joining Moore Place as a bank Care Assistant, and I loved every minute of it. By September 2018, I made the decision to leave the NHS and became a full-time Team Leader at Moore Place, managing the ground floor alongside Chelsea. I spent four incredibly fulfilling years here, and the residents and staff quickly became my second family. This sense of unity and dedication was never more evident than during the COVID-19 pandemic, when—despite the fear and uncertainty—we pulled together as a team and gave everything we had. One of our proudest accomplishments was navigating that time without the need for any agency staff.


I left Moore Place to broaden my management experience and, for the past two and a half years, have been leading a reception team at a world-renowned veterinary practice. While the role brought valuable experience and new challenges, my heart always remained with Moore Place.


When I saw the Deputy Manager position advertised, I knew immediately that I had to apply. I’m absolutely thrilled to return, and I look forward to getting to know all the residents and families, and to supporting them in living happy, fulfilled lives.

Frequently Asked Questions about Moore Place

What types of Care is Moore Place registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Moore Place have?

There are 60 Single Rooms.

What are the Facilities & Services at Moore Place?

Pet Friendly (or by arrangement), Lift, Gardens & Bar/Café are some of the Facilities & Services.

How far is Moore Place to the centre of Esher?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Moore Place to verify any information. View our terms and conditions. Moore Place has an Enhanced Service - more info.