St Clare's Court, Newton Aycliffe, Durham
St Clare's Court, Newton Aycliffe, Durham
St Clare's Court, Newton Aycliffe, Durham

St. Clare's Court opened in October 2016 on Central Avenue in Newton Aycliffe.

The beautiful 56 bedroom, purpose-built care home has been designed for luxury and comfort and there is a large selection of bedrooms to suit every style and need. All bedrooms are large with en-suite facilities and some have their own front doors out into the gardens.

Throughout the care home there will be many facilities including: plasma televisions in the lounges and some bedrooms, unlimited WiFi access, a beauty salon and direct dial telephones to every room. There will be beautifully landscaped gardens surrounding the building with lots of space for relaxation and activities.

St. Clare's Court will also have a community room for use of residents, relatives and the local community.

Group: HC-One

Person in charge: Jason Parkinson (Care Home Manager)

Local Authority / Social Services: Durham County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 58 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 60+.

Single Rooms: 58

Rooms with ensuite WC: 58

Facilities & Services: Palliative Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Located in the town centre on Central Avenue, close to the shops and amenities.

Latest Care Quality Commission* Report on St Clare's Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 17 Jan 2018

For further information please contact us direct

Reviews

9.9 St Clare's Court has a Review Score of 9.9 (9.868)

The Review Score of 9.9 (maximum of 10) for St Clare's Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for St Clare's Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 24 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.868 for St Clare's Court is calculated as follows: ( (246 Excellents x 5) + (33 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 281 Ratings = 4.868

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for St Clare's Court is based on 24 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.6 positive Reviews (58 registered maximum number of service users ÷ 5). 24 Reviews ÷ 11.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    23
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Clare's Court?

  • Extremely LIKELY
    24
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Clare's Court

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    4
  • Granddaughter of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

Very pleased mother is extremely happy here. The staff are great really caring and kind.

How likely would you be to recommend St Clare's Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very caring, thoughtful and cheerful staff.
Clean, tidy and well-decorated interior.
Garden well kept (though the view of the multi-storey car park is a shame).
It's a shame the bedroom isn't a wee bit bigger.

How likely would you be to recommend St Clare's Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I found the home very clean and friendly. The staff treated residents and guests with dignity and respect. Made everyone welcome. Activities very well organised. Enjoyed the experience.

How likely would you be to recommend St Clare's Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Arranging for a parent to be placed in a home is very traumatic and not having experience of this process is even more traumatic, feeling helpless, out of one's depth and most of all guilty at what has to be done even knowing it is for the best.

I arranged for a viewing of St Clare's Court and although I thought I had no pre-conceived ideas of what I would find. It was like entering into another world not a home but a hotel which was bright, colourful and friendly. The staff were friendly, helpful and proud of the place in which they worked. The residents were happy and my main thought was there was noise, talking, laughter. I had expected quiet or even silence but everyone seemed relaxed, happy and were enjoying their surroundings which appeared to be those of a high standard that one would find in a very "posh hotel".

My family visited St Clare's Court to confirm that this was where we wanted mum to stay. Alzheimer's is a dreadful illness and requires specialist care which we knew she would have from the staff and carers and allay any concerns we may have had.

How likely would you be to recommend St Clare's Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very good experience. My aunt was looked after very well indeed and by very friendly and happy staff. A pleasure to have her stay in your home. Thank you.

How likely would you be to recommend St Clare's Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My experience at St Clare's Court has always been positive. Staff are well trained and very caring. Although my parent has dementia she responds to kindness and refers to the carers as her friends. Never easy to place a parent into care, but I am very happy that she is at St Clare's.

How likely would you be to recommend St Clare's Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

After a number of weeks in hospital my mother-in-law needed a place for palliative care. We found St Clare's having passed by a number of times. We called in without an appointment and were pleasantly surprised. It was a beautiful place, the staff and residents all seemed really happy, it was furnished beautifully, was spotlessly clean. Unfortunately, my mother-in-law only got to spend a few days at St Clare's. The staff during this difficult period were extremely professional, accommodating of any requests and couldn't do enough for us as a family. I couldn't recommend St Clare's highly enough.

How likely would you be to recommend St Clare's Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

My mother, who had dementia, was admitted to hospital due to having breathing difficulties. After further investigations sadly, she was diagnosed with lung cancer with secondaries. As a family, we were truly devasted and began organising mam's house to get her home where we all, including mam, wanted her to be. In reality, we decided, along with professional advice, this was not going to be feasible. Reluctantly we were required to find mam a home that provided palliative care. We arrived unannounced to have a look round.
The staff member was very kind, helpful and compassionate as we were all very upset. The rooms were very clean and the service users we met as we were looking round appeared very happy. All staff from all sectors were extremely kind, caring, helpful and knowledgeable, nothing was a problem to them. They went above and beyond to ensure mam and her family were all cared for. Unfortunately, mam spent a very short period of time at St. Clare's and we wish she had gone there sooner.

How likely would you be to recommend St Clare's Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

My Mam was diagnosed with terminal cancer and required 24-hour palliative care. I was very distressed at the thought of her needing to go into a care home as I was worried that she would not receive the same level of care that her family could give her at home. I soon realised that my mam could not have received better care anywhere else. The staff were all amazing and couldn't have done any more to make my mam, family and myself feel welcome. The standard of care was excellent and the staff remained professional as well as being approachable and friendly, the home itself was very clean and homely. I would not hesitate in recommending St. Clare's to anyone.

How likely would you be to recommend St Clare's Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

My mother, after almost 5 weeks in hospital from dementia related illnesses, was diagnosed with complications including lung and secondary cancers. She was, unfortunately, unable to return home and required 24-hour palliative care. We had only a short time to find a suitable care provider but were fortunate to locate St Clares in Newton Aycliffe. From our first inspection, the impression was excellent with very clean modern and well-maintained facilities, which were clearly kept at this standard by the very professional and personable staff. Who from the first meeting, were the most attentive and knowledgeable, of any I had met, in over two years of care user experience.

The attention to detail in everything the staff did meant we were all treated with the highest levels of dignity care and personal attention, which provided an exemplary experience, although over such a short time.

How likely would you be to recommend St Clare's Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

My husband enjoyed one weeks respite in St Claire's care home. He settled very well, and I would have no hesitation in taking him again, and when the day comes when I have to let him go full time care, that is where I would like him to go.

10/10 for all the staff from top to bottom. Well done St Claires care home.

How likely would you be to recommend St Clare's Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I go into St Clare's regularly to see my parishioners, presently 6 but also a number of others who have since died. All my parishioners and their families spoke very highly of the standard of care that they receive. I have found the staff excellent, working above and beyond requirements, especially in care of the dying. The whole place is clean and welcoming, full of smiling and cheerful staff, always willing to help.

How likely would you be to recommend St Clare's Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

My 94-year-old father has recently become resident here and was very anxious about making the decision to leave his own home. But what an amazing home from home he now lives in. The staff and manager have been so helpful, thoughtful and supportive to me as a carer and to my dad in allowing him to make this decision. The building, gardens and furnishings are beautiful and my father enjoys having people around, food is great and he is comfortable and most importantly happy and relaxed.

How likely would you be to recommend St Clare's Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot thank the home enough for the care they gave to my late mother. Despite her having mobility problems and terminal cancer, the staff gave her excellent care, meeting her needs to a very high standard.

How likely would you be to recommend St Clare's Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is a lovely care home. The care is second to none, caring, comfortable and a happy place to be.
The residents are all happy and that is what counts.

How likely would you be to recommend St Clare's Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

St Clare's Court is a wonderful home and everyone is trying their best to keep up the standard. I know the new manager will do well in this home as he is a very likeable and helpful person.

How likely would you be to recommend St Clare's Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

The care St Clare's Court gave my nan has been outstanding. The team create a warm, welcoming environment for anyone visiting. The home is always clean, the resident care is amazing.
During the days up to my nan's death they made it easy for us to be with her and as well as giving my nan incredible care, they also looked after us.
They have made us feel welcomed when we have popped in.
I can't fault a single thing - perfect.
thank you for everything.

How likely would you be to recommend St Clare's Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Satisfactory.

How likely would you be to recommend St Clare's Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My first impression of St Clare's Court was what a wonderful care home and this has been the same as when mum moved here. The staff are exceptional, caring and treat mum as their own daughter and nothing is a problem for them.
I didn't really want mum going into a care home but since she has been living here, I can sleep without any worry.

How likely would you be to recommend St Clare's Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My nana came to St Clare's in December 2016 and was welcomed in open arms by all staff. They are all very helpful and have a great relationship with all residents.
The home provides a safe and loving environment for the residents and it gives everyone an opportunity to socialise, either in the lounge or by taking part in several activities that take place.
Overall the home is excellent and is a great place to live.

How likely would you be to recommend St Clare's Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mam has been in St Clare's Court since February 2017 and I visit most days, the staff and members of management are top class and should be recommended for an award. Residents receive very good care and the home should have a higher compliance rating.

How likely would you be to recommend St Clare's Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is very happy, well looked after by all staff. The home is excellent. Activities and outings are good I myself have been in the bus on outings with my mother and others, they are given every care when out for the day, management have been very good and helped with all paperwork. Excellent team in the office. The environment is very friendly and homely, makes you feel very welcome.

How likely would you be to recommend St Clare's Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is a lovely caring well decorated and maintained care home. The manager and all staff are friendly and welcoming towards both residents and their families. They are very professional in everything they do. Residents and their visitors are encouraged to take part in daily activities to help stimulate and socialise with one another. Food menus are in place to help encourage a varied healthy diet. My mum loves staying here and is making a lot of new friends. This certainly is a "friendly, caring, home from home".

How likely would you be to recommend St Clare's Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everyone is happy and the staff are treasures.

How likely would you be to recommend St Clare's Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Jason

Jason Parkinson

Job Title: Home Manager

Joined: 2017

Description:

What does ‘kindness’ mean to you?

“I believe that kind care is about treating and caring for others as I would like to be treated and cared for myself, showing compassion, care, commitment and supporting others during times of difficulties.”
Jason has gained over 20 years’ experience in providing care and support to older people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Jason closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He extends this caring approach to his colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

He also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at St Clare’s Court.

When asked what he enjoys most about his role, Jason remarked: “I’m proud to be part of such a devoted team and I just love providing exceptional care to the Residents that live here at St Clare’s.”
Away from work, Jason enjoys gardening, DIY, socialising with family and friends and walking his beloved dog Ebony.

If you would like to find out more information about St Clare’s Court, Jason has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

You can contact Jason on 01325 315671 or via email on stclarescourt.manager@hc-one.co.uk

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at St Clare's Court