
I have made some very good friends indeedMichael B(Resident / Service User)

I have found the care, nursing and management staff to be very professional and compassionate.Michael M(Son of Resident/Service User)

The care my father has received over the past 3 plus years has been fantastic.Helen M(Daughter of Resident/Service User)

I have made some very good friends indeedMichael B(Resident / Service User)

I have found the care, nursing and management staff to be very professional and compassionate.Michael M(Son of Resident/Service User)

The care my father has received over the past 3 plus years has been fantastic.Helen M(Daughter of Resident/Service User)

Olive Tree House provides residential, nursing and dementia care for the elderly in Charlton Hayes, Bristol, less than a mile away from Cribs Causeway.
Olive Tree House is a state-of-the-art building with all the space and innovative design that you would expect from a nursing and dementia specialist care centre. Olive Tree House has been designed to ensure the lives of the people who live there are as fulfilled as...
Care Provided by Olive Tree House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 65 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Care homes fees are a guide and may vary based on an assessment to understand the level of care and support each resident will need.
Contact Olive Tree House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Allegra Care
- Private Owned
Person in charge
- Vlad Adam(Manager)
Local Authority / Social Services
Admission Information
- Ages 45+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2016
Room Information
- Single Rooms (65)
- Single Rooms with ensuite Wet Room (65)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Visitors welcome any time at Olive Tree House.
Parking
- Private car park available.
Olive Tree House Reviews (71)
Olive Tree House has a Review Score of 9.7 (9.700) out of 10, based on 44 reviews in the last 2 years.
Over all time Olive Tree House has 71 reviews.
Mum has been at Olive Tree House for a few weeks now, and the change in her has been amazing. I cannot praise all the staff enough for their care, kindness, dedication towards mum. You are all amazing and should be very proud of the work you do, a real vocation. A particular shout out to the wonderful activity coordinator who is absolutely brilliant, such a bundle of joy, always smiling and making the residents laugh and coming up with new ideas. As a family, we have also been made to feel very welcome, so thank you all. I was very anxious when mum had to move from her home, but any anxiety quickly vanished down to the professionalism and care provided. Once again thank you
I had read reviews of Olive Tree House before I came and it exceeded all expectations and in particular the friendly family atmosphere created by the staff. The standard of professional care with regard to medication is exemplary, I would have no reservations to recommend Olive Tree House to others.
Thank you for taking the time to give us your feedback. Your wonderful comments will be very well received by my colleagues at this lovely home. Olive Tree is a relaxed happy home because of the great relationships between residents and staff, it's lovely. My best wishes to you, thank you, Helen
Very pleased with the care my aunt received at Olive Tree House. The staff were very welcoming and caring. They always included every patient. A lovely caring feeling throughout the home.
Thank you for your feedback. My colleagues in Olive Tree are very warm and welcoming. They make it a lovely home. My very best wishes to your family, Helen
Her previous two Nursing homes do not compare to Olive Tree House. We have found a little gem.
Nothing is to much trouble for the carers. I have found all of the Management team , Nurses and carers to be very friendly.
I visited the home twice, on my second visit I knew that Olive Tree House was the place to put my Mum.
My visit was not rushed, I spent over half hour being shown round by one of the team leaders.
On the third day of Mum being there, I took her round all four floors of the building, every member of staff acknowledged us on every floor.
The entrance is very warm and welcoming, there is also an area where you can help yourself to a hot or cold drink.
I know I have made the right decision placing Mum here, I always get a warm welcome form all the team when I go to visit Mum.
How lovely it is to read your review, which reflects the warm caring service my colleagues in Olive Tree always provide. They are lovely people who genuine care for our residents, families and each other. They will be very happy to receive your feedback, thank you very much, Helen
This is our first rodeo so to speak and we were not sure what to expect. He cannot praise the staff enough, nothing is too much trouble and someone is always on hand to speak to. The rooms are lovely and spacious, plenty of food & drinks always available. Family of residents are always welcomed with kindness. 5 star care home!
Thanks for providing your feedback. I do hope you're enjoying the rodeo (great saying!). We welcome you to our lovely home. My colleagues are always helpful and warm, for residents, families and friends. Thanks for taking the time to provide your views, they are greatly appreciated, cheers, Helen
We took a chance and didn't even come & look round the home, Dad was admitted straight from hospital, so I trusted that the home the NHS were sending him to would be ok, we were under so much stress it was just easier that way, and WOW!! We really have struck lucky, Olive Tree House is lovely, it's very modern only being about ten years old & purpose built, so everything works, just as it is, not like when an old mansion house has been converted & the lifts aren't even in the right place etc!!
When you first come in, it's a bit like coming into a hotel, there's a lovely cheery receptionist on duty and from then on in the staff are just lovely, nothing is too much trouble for them & they are all really kind to Dad!
Honestly, we absolutely can't fault it!! And the food is great!!!
It is very kind of you to write an review to inform other people making the placement decision. This is such a difficult, stressful time and no one ever really expects to be in that situation. So I am sure your kind words will help many people, thank you. I know also that my lovely...
Very happy with my fathers stay at Olive Tree House.
Thank you for taking the time to provide us with your feedback. We are very happy to read that you're pleased with our care and service for your Dad. Again, thank you and best wishes, Helen
"Although I haven't personally been a resident, I felt it was important to recommend this care home based on its excellent reputation. The staff appear kind, professional, and dedicated to providing a high standard of care. It's reassuring to see such a welcoming and supportive environment."
Thank you for taking the time to provide us with your feedback. I am particularly pleased to read your comment about our excellent reputation. As an organisation that values our local community, residents, relatives and colleagues, its important to us that our reputation reflects our genuine care and commitment. Thank you, best wishes, Helen
We are very happy with the care being provided for my father. The nurses are very friendly, helpful and conscientious. He is eating and drinking well, which the nurses help him with. The doctors and nurses are all very professional, and he receives all the medication that he needs. He has been doing very well since he entered the care home last May. He has made one visit to the lounge for a group entertainment, which he enjoyed very much. He also enjoyed a recent visit by a singer to his room. We visit him every week and play old songs to him which he enjoys. Overall, we are very pleased with the care he is receiving in the care home.
Thank you very much for taking the time to provide us with your feedback. My colleagues will be delighted to read your lovely comments. They are greatly appreciated, best wishes, Helen
The care home staff are exceptional, with our fathers best interest at heart, they listen well, tailor their care to the patients requirements, are always friendly and helpful. They want to understand personal likes of our father so that they can tailor food and activities to meet his needs. I found management to be helpful and very responsive, explaining every step of the process well. The facilities are clean and tidy and modern without too many frills which are often surplus to requirements. I would definitely recommend this care home.
Thank you for taking the time to provide us with your considered feedback. My colleagues will be delighted to read that we're meeting the needs of your Dad, as well as the family. It's what we all aim to do, every day. Thank you again, with my very best wishes, Helen
The facilities are modern and clean. The staff are polite and professional and nothing seems too much trouble even when they are busy. My step-father has been making good progress physically and is beginning to join in with activities and his health has improved now that he is being encouraged to eat.
Thank you for taking the time to provide us with your valuable feedback. I am so delighted to read your positive comments about my colleagues, I obviously completely agree with you! They're the right people doing the right work with care, compassion and joy. It's good to hear your Step Dad has improved with our great team's care and service. Best wishes, Helen
He is serving frail elderly patients with complex needs and needs to serve appealing food that meets essential nutriantal requirements
Namely protein carbohydrates and vitamins and minerals unfortunately this is not happening . I have not seen one piece of fresh fruit or even stewed fruit
Please learn what foods go together spaghetti and chips are 2 carbohydrates and don't belong together
The nursing care from HCA sis very caring
Thank you for your feedback. I am really pleased to see you've recognised the good quality of our care, however I am not at all pleased to read the food related comments. Thank you for bringing this to my attention. Our chefs are all qualified and we have nutritionally balanced menus to...
Although I am getting on in years it is the first time I have been in a nursing home and I cannot get over the lovely atmosphere hear and although they had entertainment on I was so impressed how wonderful the staff were. They couldn't have been more helpful to all the residents. I am so impressed.
Thank you for visiting Olive Tree, it is a lovely home, because of the warm relationships between staff and residents. My colleagues in Olive Tree are extremely capable but they are also very welcoming. This is what makes it such a lovely place to be. Please visit us often, best wishes, Helen
One concern seems to be lack of staff - for instance we came here in March 2024 always at 11am patients used to be servced with tea or coffee - not anymore. Also staff would be there to talk to and we were able to talk with them if we had problems - not anymore. Also at lunch times tables would be set up - not anymore. Today 31/12/2025 I notice the staff had fetched the meals from the kitchen, surely this is not right or fair. One other thing is the amount of food waste there is after every meal I have spoken to assitant manager about this and it would be looked into.
Thank you for taking the time to provide us with your feedback. I have taken your comments and asked our REgional Manager to review and investigate. We remain committed to providing every resident and visitor with great service. There has been no reduction in our staffing levels at all,...
Good service, activities. Rooms are spacious for the residents.
Thank you for your feedback. I'm sure my colleagues will be very pleased to read your comments. Best wishes, Helen
Great care for my Grandfather - clean, bright & well maintained. Friendly & caring staff!
Thank you for your feedback. My colleagues in Olive Tree will be delighted to receive your positive views. Best wishes, Helen
As the relative of a new resident, I am still getting to know Olive Tree House. From first impressions, I would say its greatest asset is the staff who have been friendly, helpful, informative and professional, regardless of role and status. We have been made welcome, and encouraged to participate in the collective life of the Home and make full use of its facilities. I personally appreciate and celebrate the multi-cultural diversity of the staff, although my elderly Mum struggles at times with unusual accents and names, and is not always sure what is being said to her. That said, she is becoming very fond of some of the staff who attend to her needs on a regular basis. We have attended a couple of activity sessions with Liz which my Mum enjoyed and benefited from very much. Liz's energy and enthusiasm is infectious! The food is adequate but not always as hot as it should be. There have been issues around other residents wandering into Mum's room, which can be distressing.
Thank you for taking the time to provide us with your feedback. I have passed your comments onto Vlad who will immediately follow up on both matters.
I agree with you about the staff. I think my colleagues are all very caring and genuinely interested in each Resident. That is what...
I can't give enough praise for the fantastic nursing staff, carers, cleaners, administrators, finance and maintenance teams at Olive Tree.
The nursing team and carers have gone above and beyond with care. They are very good at anticipating needs and have a thoughtful sympathetic and kind approach - even when circumstances are problematic.
Olive Tree is always very clean and the home cooked food is lovely. Many thanks everyone. You will all be missed :-)
Thank you very much for taking the time to give us your considered and thoughtful review. My colleagues in Olive Tree are wonderful, they genuinely care about the residents, the families and each other. This compassion is what we all need when dealing with difficult or problematic circumstance....
My aunt, Matilda has been a resident at the home for 3 years. The care and quality of the staff and the home itself has been excellent. I have recently met Omutor who has been extremely helpful and informative.
Thank you for taking the time to provide us with your comments, it's greatly appreciated. My colleagues are very kind and enjoy spending time with the residents. I consider this is what makes the home such a nice place to be. Everyone will be delighted to hear your feedback, thank you again, best wishes, Helen
All staff are amiable & helpful with lots of smiles around.
Good menu, tasty food as my hubby says, and always nice variety of pudding/deserts.
Activity staff jolly good too & nice to have guitarist/singer in to do one-to-one sometimes.
Music makes you feel happy.
Thank you for taking the time to provide us with your feedback. As a regular visitor, your insights are particularly valuable. We will share your feedback with our colleagues so they may enjoy the lovely comments. Many thanks and best wishes, Helen
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 April 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (34) & Events (0)
- 18 Feb 2026
Community Spirit at Christmas Christmas was the perfect opportunity to celebrate the local Patchway community with Rose Garden and Olive Tree House's Community Coffee Morning and out in the area...
- 18 Feb 2026
Employee of the Year The teams from Rose Garden and Olive Tree House came together to celebrate each homes' Employee of the Year for 2025. Congratulations to Lakshmi the Olive...
- 18 Feb 2026
Supporting Help Bristol's Homeless Charity The Olive Tree House and Rose Garden Christmas Hamper Raffle raised a fantastic £103 for local charity Help Bristol’s Homeless and Mandy, Catherine and resident...
There are no upcoming events for Olive Tree House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Olive Tree House.
Accreditations
There are no accreditations posted yet for Olive Tree House.
Meet the Team (7)

Vlad is the Registered Manager for Rose Garden and Olive Tree House in Bristol, Vlad brings a wealth of experience and dedication to caring for the elderly. With a background as a nurse and extensive experience in management, his knowledgeable approach and expertise are invaluable, both to residents and his colleagues. Vlad is highly focused on meeting residents’ needs and supporting them fully to ensure the best possible outcomes and the highest quality of life. With a commitment to fostering a positive and joyful environment, he is also known for his sense of humour and his ability to make everyone laugh with his jokes!
Vlad’s vision as a manager is to create a nurturing and supportive atmosphere where residents feel valued, safe, and happy, while continuously reviewing and improving the quality of care provided.

Mutor has worked as a nurse in elderly care since moving to the UK from Ghana in 2019. She is passionate about working with older people and is compassionate in his approach to residents seeing it as a privilege to be part of each resident's life. Having worked in nursing homes in Somerset and Bristol, he brings his specialist knowledge to Olive Tree House, particularly in dementia care.
Mutor is committed to his personal and professional development and is always open to learning and taking on whatever challenge is next.

With 15 years of experience as a nurse in the NHS across a number of specialities, Sally discovered a passion for working with older people. Sally started working in care homes six years ago and has continued to develop her knowledge, particularly in dementia and palliative care. Sally's experience and expertise have seen her advance to the position of Clinical Manager at Olive Tree House.
Sally is just as busy outside of work with two teenage children and an enjoyment of swimming.

Original, creative and, in her words, “Mad as a box of frogs!”, Liz brings irrepressible warmth, sunshine and laughter to her role as Olive Tree House’s activities coordinator. She’s dedicated to bringing variety, interest and, above all, joy to residents’ daily lives and always looking to come up with new activities whilst sharing a joke and a smile with those around her.

Shantelle is the friendly face who will greet you at Olive Tree House. Shantelle loves to chat to everyone and in her words about nothing and everything all at once. Having worked in retail for many years, it was during the COVID pandemic that Shantelle decided to put her enthusiasm, personality and organisational skills to better use and took on a role as a receptionist at a dental practice.
Shantelle is greatly enjoying working at Olive Tree House and loves chatting to the residents and visitors. Shantelle is always on hand to answer any questions.
Outside of work, Shantelle’s young son takes up most of her time; as a real outdoor boy, he loves football and riding his bike. When there is an opportunity for some downtime, Shantelle will be found with her fiancé in a pub garden enjoying some good food and great company!

Paul has joined Allegra Care with 27 years’ experience in the health and social care sector, including working in senior leadership roles for the last 18 years, covering operations, business management and quality assurance. Paul has a real passion for person-centred care and how that is delivered at the highest level.
Paul has worked across a diverse sector over his time in health and social care and brings a wealth of experience to his new role as Regional Manager. Paul believes in integrating real and meaningful values and culture into a service and in doing so, delivering the outcomes for the people we support. Paul goes by the theory of values with no meaning, which has no value.
Outside of work, Paul is the father of three boys and a 2nd degree black belt who teaches Judo.

Catherine has worked in sales and marketing her whole career, after graduating with a degree in Textile Management she worked in Corporate Workwear for many years. Catherine’s first role in the care sector was working with a disability charity that ran nursing homes and enablement projects for young adults. While her two children were younger, she joined her husband in his estate agency, but was delighted to return to the care sector in 2020 and now cannot imagine doing anything else.
Catherine’s role with Allegra is to support residents and their families as they explore care options. Working with the teams in the individual homes she ensures that during every stage from initial enquiry through to moving in with us every question is answered, and we offer the reassurance needed for the next chapter in our resident’s life. It is important for our residents to remain part of the community in which will have lived for years, often all their lives, so the other part of this role is connecting with local community groups, charities and organisations. Catherine has said that working for Allegra with their groundbreaking household model means we are offering a home with compassion and care whilst ensuring residents are retaining their independence and quality of life.
Out of work, Catherine enjoys baking, gardening and walking the family Labrador. The children are older now, but still keep her busy!
Frequently Asked Questions about Olive Tree House
What types of Care is Olive Tree House registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Olive Tree House have?
There are 65 Single Rooms.
What are the Facilities & Services at Olive Tree House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Olive Tree House to the centre of Bristol?
5.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Olive Tree House to verify any information. View our terms and conditions. Olive Tree House has an Enhanced Service -more info.