
I have made some very good friends indeedMichael B(Resident / Service User)

I have found the care, nursing and management staff to be very professional and compassionate.Michael M(Son of Resident/Service User)

The care my father has received over the past 3 plus years has been fantastic.Helen M(Daughter of Resident/Service User)

I have made some very good friends indeedMichael B(Resident / Service User)

I have found the care, nursing and management staff to be very professional and compassionate.Michael M(Son of Resident/Service User)

The care my father has received over the past 3 plus years has been fantastic.Helen M(Daughter of Resident/Service User)

Olive Tree House provides residential, nursing and dementia care for the elderly in Charlton Hayes, Bristol, less than a mile away from Cribs Causeway.
Olive Tree House is a state-of-the-art building with all the space and innovative design that you would expect from a nursing and dementia specialist care centre. Olive Tree House has been designed to ensure the lives of the people who live there are as fulfilled as...
Care Provided by Olive Tree House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 65 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Care homes fees are a guide and may vary based on an assessment to understand the level of care and support each resident will need.
Contact Olive Tree House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Allegra Care
- Private Owned
Person in charge
- Vlad Adam(Manager)
Local Authority / Social Services
Admission Information
- Ages 45+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2016
Room Information
- Single Rooms (65)
- Single Rooms with ensuite Wet Room (65)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Visitors welcome any time at Olive Tree House.
Parking
- Private car park available.
Olive Tree House Reviews (71)
Olive Tree House has a Review Score of 9.7 (9.700) out of 10, based on 44 reviews in the last 2 years.
Over all time Olive Tree House has 71 reviews.
Fantastic care home. Care staff are incredibly caring towards Mum and all residents. They always treat relatives with the utmost respect at all times, nothing to every too much trouble. The lady at reception is just amazing and always happy to help. Thank you to her for everything!
Thank you very much for this very positive review. We will ensure that your kind words are shared with the team; it really does mean a lot to all of us.
Mum has been in the care home for about 6-weeks. She has Alzheimer's and has settled in well. The carers are absolutely amazing. They are so caring and kind. I have a newfound respect and admiration for them, working in a difficult situation. I feel that they are mum's family when we are not there. Recently we have needed to have a review of her situation when she had regained some agitation and the nurses were also amazing and knowledgeable. We feel she is in safe hands despite us not being able to see her as much as we would like because of Covid. Cannot praise the carers enough. I have only put a low score for activities because of Covid only minimum can take place but the activity coordinator has found me and told me that she engages Mum whenever she can. Thanks to all staff.
Thank you for this very kind review, I will ensure that the Care Team hears about the lovely praise you have given them; it definitely means a lot to everyone here. We are all looking forward to being able to put back in place the great programme of activities that the team provide. I can assure...
I cannot express just how lovely the staff are here. My mum truly loves them and they also display the same affection when comforting her and you can see it is genuine. Mum is extremely challenging with advanced Alzheimer’s but the staff take it in their stride and deal with the behaviours mostly successful. It gives the family peace of mind that she is properly cared for and very well fed…gone up 2 dress sizes in a couple of months! (Which she needed). Highly recommended.
Thank you very much for your very positive review. It is lovely to hear that your Mum has settled so well into Olive Tree House and that she is enjoying the food so much.
Everyone at the care home from the moment I arrived from the hospital has been incredibly kind and caring, and nothing has been too much trouble. I was very demanding at the beginning of my stay, but they treated me with only kindness and understanding.
Thank you so much for these kind words. It is always lovely to hear the praise that people have for our care team.
My relative is happy being a resident at Olive Tree House. The activity team is amazing, always happy to chat with residents, and she is doing group activities in the lounges every day.
It was heartening to experience the warm, kindly and refreshingly humorous attitude displayed to the residents in question. We (my spouse and I) agreed that the "essential" character of our relative was undiminished despite the advancing dementia which we witnessed. Staff were encouraging and it was clear how much the residents looked forward to being served her lunch! Everything was clean, orderly and there was a nice relaxed atmosphere.
Thank you so much for these positive words, it is incredibly rewarding for our staff to get such positive feedback.
Kind regards
Christopher
My Mum has been cared for at Olive Tree House since April 2018, and we feel extremely lucky that she was able to be placed here. The kindness, depth of experience and professionalism of the staff is something we will always be grateful for. Olive Tree is not just a care home, it is my Mum’s home. She is treated with respect and dignity, by staff who clearly really care about her as a person. Her needs fluctuate, and she has a complicated medical history that many care homes would not be able to cope with. However, the team at Olive Tree simply adapt where necessary, meaning that her complex needs are managed extremely well. Recently, my Mum has been very poorly, and this is what has prompted me to write this review. It has highlighted the very high standard of care that residents receive. The staff at Olive Tree are all such lovely, friendly people, who are also highly skilled at what they do. At a very difficult time for us, we couldn’t wish for her to be in a better place.
Olive Tree House are looking after my 90 year old sister who has severe dementia. The care and attention she receives is second to none and I have nothing but the greatest admiration for all Olive Tree House personnel who are helping my entire family through a very difficult and sad time.
Thank you very much for taking the time to write this. Our care team will very much appreciate these kind words.
I would like to thank everyone for the superb efficient way Olive Tree House is run. The staff are compassionate and their fully committed duty of care is outstanding. Hospitality is first class. The best care home anywhere.
When Mum was diagnosed with Dementia/Alzheimers I was heartbroken, however since mum moved to Olive Tree having had poor care in a previous home since closed myself and family are living the dream with the piece of mind. The excellent care she so rightly deserves. Moving to Olive Tree was a huge impact to Mum and family but so worth the stress to move. Olive Tree are very professional and supportive to residents and where needed family. Award of the year to Olive Tree.
Excellent care home. Sets the standard for others to follow. Brilliant staff and management.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 April 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (34) & Events (0)
- 18 Feb 2026
Community Spirit at Christmas Christmas was the perfect opportunity to celebrate the local Patchway community with Rose Garden and Olive Tree House's Community Coffee Morning and out in the area...
- 18 Feb 2026
Employee of the Year The teams from Rose Garden and Olive Tree House came together to celebrate each homes' Employee of the Year for 2025. Congratulations to Lakshmi the Olive...
- 18 Feb 2026
Supporting Help Bristol's Homeless Charity The Olive Tree House and Rose Garden Christmas Hamper Raffle raised a fantastic £103 for local charity Help Bristol’s Homeless and Mandy, Catherine and resident...
There are no upcoming events for Olive Tree House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Olive Tree House.
Accreditations
There are no accreditations posted yet for Olive Tree House.
Meet the Team (7)

Vlad is the Registered Manager for Rose Garden and Olive Tree House in Bristol, Vlad brings a wealth of experience and dedication to caring for the elderly. With a background as a nurse and extensive experience in management, his knowledgeable approach and expertise are invaluable, both to residents and his colleagues. Vlad is highly focused on meeting residents’ needs and supporting them fully to ensure the best possible outcomes and the highest quality of life. With a commitment to fostering a positive and joyful environment, he is also known for his sense of humour and his ability to make everyone laugh with his jokes!
Vlad’s vision as a manager is to create a nurturing and supportive atmosphere where residents feel valued, safe, and happy, while continuously reviewing and improving the quality of care provided.

Mutor has worked as a nurse in elderly care since moving to the UK from Ghana in 2019. She is passionate about working with older people and is compassionate in his approach to residents seeing it as a privilege to be part of each resident's life. Having worked in nursing homes in Somerset and Bristol, he brings his specialist knowledge to Olive Tree House, particularly in dementia care.
Mutor is committed to his personal and professional development and is always open to learning and taking on whatever challenge is next.

With 15 years of experience as a nurse in the NHS across a number of specialities, Sally discovered a passion for working with older people. Sally started working in care homes six years ago and has continued to develop her knowledge, particularly in dementia and palliative care. Sally's experience and expertise have seen her advance to the position of Clinical Manager at Olive Tree House.
Sally is just as busy outside of work with two teenage children and an enjoyment of swimming.

Original, creative and, in her words, “Mad as a box of frogs!”, Liz brings irrepressible warmth, sunshine and laughter to her role as Olive Tree House’s activities coordinator. She’s dedicated to bringing variety, interest and, above all, joy to residents’ daily lives and always looking to come up with new activities whilst sharing a joke and a smile with those around her.

Shantelle is the friendly face who will greet you at Olive Tree House. Shantelle loves to chat to everyone and in her words about nothing and everything all at once. Having worked in retail for many years, it was during the COVID pandemic that Shantelle decided to put her enthusiasm, personality and organisational skills to better use and took on a role as a receptionist at a dental practice.
Shantelle is greatly enjoying working at Olive Tree House and loves chatting to the residents and visitors. Shantelle is always on hand to answer any questions.
Outside of work, Shantelle’s young son takes up most of her time; as a real outdoor boy, he loves football and riding his bike. When there is an opportunity for some downtime, Shantelle will be found with her fiancé in a pub garden enjoying some good food and great company!

Paul has joined Allegra Care with 27 years’ experience in the health and social care sector, including working in senior leadership roles for the last 18 years, covering operations, business management and quality assurance. Paul has a real passion for person-centred care and how that is delivered at the highest level.
Paul has worked across a diverse sector over his time in health and social care and brings a wealth of experience to his new role as Regional Manager. Paul believes in integrating real and meaningful values and culture into a service and in doing so, delivering the outcomes for the people we support. Paul goes by the theory of values with no meaning, which has no value.
Outside of work, Paul is the father of three boys and a 2nd degree black belt who teaches Judo.

Catherine has worked in sales and marketing her whole career, after graduating with a degree in Textile Management she worked in Corporate Workwear for many years. Catherine’s first role in the care sector was working with a disability charity that ran nursing homes and enablement projects for young adults. While her two children were younger, she joined her husband in his estate agency, but was delighted to return to the care sector in 2020 and now cannot imagine doing anything else.
Catherine’s role with Allegra is to support residents and their families as they explore care options. Working with the teams in the individual homes she ensures that during every stage from initial enquiry through to moving in with us every question is answered, and we offer the reassurance needed for the next chapter in our resident’s life. It is important for our residents to remain part of the community in which will have lived for years, often all their lives, so the other part of this role is connecting with local community groups, charities and organisations. Catherine has said that working for Allegra with their groundbreaking household model means we are offering a home with compassion and care whilst ensuring residents are retaining their independence and quality of life.
Out of work, Catherine enjoys baking, gardening and walking the family Labrador. The children are older now, but still keep her busy!
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