Olive Tree House

My mum was placed at Olive Tree House as part of her discharge plan from the hospital. We felt very fortunate that this home was the one selected. The staff were all caring and professional. With communication between the home and ourselves, as well as the physical environment and facilities, all being excellent also, we were very grateful for the care received until Mum was well enough to return home. Thank you.

My brother has been residing at Olive Tree since March 2021. He is settled and much more comfortable than he was at home (alone). He has late-stage frontotemporal dementia, which can be very difficult, yet the care shown to him has mellowed him a bit. The staff are wonderful with him and caring. I'm kept informed of all or any issues. It's a huge relief to me to know he is well looked after. I'm his only relative. The building is clean and modern, and the staff go the extra mile to make him feel safe and comfortable.

I am very happy with the care my mum gets from everyone at Olive Tree House. I am kept up with Mums care.

As Dad was finding it more difficult to manage at home, we were able to move him to Olive Tree. It's a very nice home, lovey size rooms. Care staff are on call 24/7 and have been looking after Dad very well.

Fantastic care home. Care staff are incredibly caring towards Mum and all residents. They always treat relatives with the utmost respect at all times, nothing to every too much trouble. The lady at reception is just amazing and always happy to help. Thank you to her for everything!

Mum has been in the care home for about 6-weeks. She has Alzheimer's and has settled in well. The carers are absolutely amazing. They are so caring and kind. I have a newfound respect and admiration for them, working in a difficult situation. I feel that they are mum's family when we are not there. Recently we have needed to have a review of her situation when she had regained some agitation and the nurses were also amazing and knowledgeable. We feel she is in safe hands despite us not being able to see her as much as we would like because of Covid. Cannot praise the carers enough. I have only put a low score for activities because of Covid only minimum can take place but the activity coordinator has found me and told me that she engages Mum whenever she can. Thanks to all staff.

I cannot express just how lovely the staff are here. My mum truly loves them and they also display the same affection when comforting her and you can see it is genuine. Mum is extremely challenging with advanced Alzheimer’s but the staff take it in their stride and deal with the behaviours mostly successful. It gives the family peace of mind that she is properly cared for and very well fed…gone up 2 dress sizes in a couple of months! (Which she needed). Highly recommended.

Everyone at the care home from the moment I arrived from the hospital has been incredibly kind and caring, and nothing has been too much trouble. I was very demanding at the beginning of my stay, but they treated me with only kindness and understanding.

My relative is happy being a resident at Olive Tree House. The activity team is amazing, always happy to chat with residents, and she is doing group activities in the lounges every day.

It was heartening to experience the warm, kindly and refreshingly humorous attitude displayed to the residents in question. We (my spouse and I) agreed that the "essential" character of our relative was undiminished despite the advancing dementia which we witnessed. Staff were encouraging and it was clear how much the residents looked forward to being served her lunch! Everything was clean, orderly and there was a nice relaxed atmosphere.

My Mum has been cared for at Olive Tree House since April 2018, and we feel extremely lucky that she was able to be placed here. The kindness, depth of experience and professionalism of the staff is something we will always be grateful for. Olive Tree is not just a care home, it is my Mum’s home. She is treated with respect and dignity, by staff who clearly really care about her as a person. Her needs fluctuate, and she has a complicated medical history that many care homes would not be able to cope with. However, the team at Olive Tree simply adapt where necessary, meaning that her complex needs are managed extremely well. Recently, my Mum has been very poorly, and this is what has prompted me to write this review. It has highlighted the very high standard of care that residents receive. The staff at Olive Tree are all such lovely, friendly people, who are also highly skilled at what they do. At a very difficult time for us, we couldn’t wish for her to be in a better place.

Olive Tree House are looking after my 90 year old sister who has severe dementia. The care and attention she receives is second to none and I have nothing but the greatest admiration for all Olive Tree House personnel who are helping my entire family through a very difficult and sad time.

I would like to thank everyone for the superb efficient way Olive Tree House is run. The staff are compassionate and their fully committed duty of care is outstanding. Hospitality is first class. The best care home anywhere.

When Mum was diagnosed with Dementia/Alzheimers I was heartbroken, however since mum moved to Olive Tree having had poor care in a previous home since closed myself and family are living the dream with the piece of mind. The excellent care she so rightly deserves. Moving to Olive Tree was a huge impact to Mum and family but so worth the stress to move. Olive Tree are very professional and supportive to residents and where needed family. Award of the year to Olive Tree.

Excellent care home. Sets the standard for others to follow. Brilliant staff and management.