Orchard Gardens

Bishopstoke Park, Garnier Drive, Bishopstoke, Eastleigh SO50 6HE

Orchard Gardens opened in November 2015 is located in picturesque Bishopstoke Park Retirement Village, Eastleigh. It offers customers a safe and secure caring environment close to the River Itchen. Residents can enjoy warm and welcoming surroundings and easy access to local amenities.

The home is finished to the highest standard and benefits from impressive facilities for customers to enjoy, such as cosy quiet lounges, well-maintained secure gardens and a cafe. Each bedroom has an en-suite wet room, along with a flat-screen TV with built-in DVD player and underfloor heating as standard. Outside, customers and their families can benefit from large landscaped gardens with outdoor seating areas.

The home provides tailored residential care designed to meet the individual needs of customers and improve quality of life. Anchor creates detailed care plans for individuals by working closely with them and their loved ones to ensure health and care needs are continually met. Priding themselves in dementia care, Anchor's care staff receive regular training to ensure their approach to dementia care always reflects best practice.

Anchor has almost 50 years' experience as a not-for-profit provider of services to the over 55s and older people. They continually reinvest money into services to ensure high standards and expectations are met, and they were proud to be voted one of the Sunday Times Top 100 Not-for-Profit Organisations to work for in 2016.

Group: Anchor

Person in charge: Tracy Hibberd (Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 48

Rooms with ensuite WC: 48

Facilities & Services: Respite Care • Convalescent Care • Pets by arrangement • Lift • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Orchard Gardens: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Orchard Gardens is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Orchard Gardens in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.762 for Orchard Gardens is calculated as follows: ( (204 Excellents x 5) + (41 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 252 Ratings = 4.762

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.938 Points relating to the number of positive Reviews for Orchard Gardens is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 9 Reviews ÷ 9.6 Target = 0.938

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Orchard Gardens has a Review Score of 9.7 (9.700) from 21 Reviews


Average Ratings

  • Excellent
    19
  • Good
    1
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Orchard Gardens?

  • Extremely LIKELY
    19
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Orchard Gardens

  • Son of Resident/Service User
    8
  • Daughter of Resident/Service User
    4
  • Friend of Resident/Service User
    2
  • Resident / Service User
    2
  • Aunt of Resident/Service User
    1
  • more

My father came to Orchard Gardens directly from hospital in March 2017.
We were sold a 5-star package - sadly this has not proved to be the case.
With a very high turnover of staff and food of a below school dinner standard.

How likely would you be to recommend Orchard Gardens? Unlikely

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Average Rating:   3.3 out of 5

Tracy Hibberd, Home Manager at Orchard Gardens responded to this review on 24 May 2018:

Thank you for taking the time to provide feedback on Orchard Gardens. Our last CQC inspection confirmed that the homes’ staffing levels were appropriate and that the food we provide is of a good standard. We have previously discussed any issues with you and are happy to do so further at your convenience.

it was a very daunting task to choose a care home provider when my elderly father could no longer live an independent life at home. Having viewed a number of properties we chose Orchard Garden for a number of reasons. Newly built, light and large ensuite rooms with a number of lounge areas. It is also part of a retirement village with a number of lovely attached facilities. There is an extensive menu that changes weekly, and even if there is nothing that my fussy father likes they will endeavour to make him an alternative. The staff have been wonderful in getting my father settled in despite him being set in his ways from having lived on his own for 30+ years. There was also the opportunity for him to try the facilities for a few weeks to make sure it was right for him. The final clincher was the knowledge that there is dedicated dementia provision should that need arise rather than having to move him again in the future.

How likely would you be to recommend Orchard Gardens? Extremely Likely

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Average Rating:   4.8 out of 5

Mum was transferred directly from hospital to the care home. Much to our surprise, mum joined all the other residents in the lounge within 48 hours of arrival. She has been up, dressed and eating well for 28 consecutive days, this was unheard of in the previous two years when she lived independently in her own home. She continually states that she likes living there. The home is clean and well heated. The staff are caring and approachable. The food is good with a good choice on the menu. Her room is well furnished and her ensuite is excellent. The care home has easy access to community nurses and a designated doctor from the surgery who can be approached by the staff on a daily basis. The doctor also visits one day each week. They have a full timetable of activities to which the residents are invited to partake but mum is not fully engaged with this at the present time. Mum is pleased and looking better.

How likely would you be to recommend Orchard Gardens? Likely

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Average Rating:   4.2 out of 5

The carers work hard to ensure all are taken very good care of. Management are very accessible and helpful. The carers and management spend time reassuring not only residents but family and friends as well a very warm welcome. Food is good and rooms are of good size also.

How likely would you be to recommend Orchard Gardens? Extremely Likely

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Average Rating:   4.8 out of 5

The care I have received has been excellent. The only negative comments I can think to add are the fact that one of the lights in my room has not worked for the two weeks I have been here and I have a soap dispenser that has never had any soap. Otherwise, I enjoyed my stay and would be interested in returning next time you have reductions in price.

How likely would you be to recommend Orchard Gardens? Extremely Likely

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Average Rating:   4.9 out of 5

Tracy Hibberd, Home Manager at Orchard Gardens responded to this review on 30 Jan 2018:

Thank you for taking the time to provide a review for Orchard Gardens and we are glad you are interested in returning to us. An electrician was asked to fix the light and we also offered an alternative room, which was declined. If we are made aware of any issues, we always endeavour to resolve them as soon as possible.

Mum has been resident at Orchard Gardens Care Home Bishopstoke Park for just the last three weeks or so but has already shown real benefits from her new environment and the level of care. The staff and management at Orchard Gardens have taken the time and trouble to settle her in - which is a great relief for the family. The Bishopstoke Park development is well designed and the arrangement within the Care Home is also simply laid out and also flexible between floors to cater for differing levels of care including dementia - allowing residents some flexibility. The standard of the rooms is very good with modern amenities and a good "Hotel like standard" - having access to the larger part of the Village is also a bonus for visitors to come and some interaction in the Cafe and Restaurant areas. Looking forward to the Spring and Summer to make the best of the location and grounds.

How likely would you be to recommend Orchard Gardens? Extremely Likely

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Average Rating:   4.9 out of 5

Orchard Gardens staff look after the residents in a caring and supportive manner. Staff go out of their way to assist residents and encourage them to be interactive to achieve a fulfilling life as possible. There are many activities avaliable in the home and outside and everyone is encouraged to participate. I would certainly recommend this home.

How likely would you be to recommend Orchard Gardens? Extremely Likely

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Average Rating:   5 out of 5

My mother needed to be transferred for urgent care needs at short notice. Staff could not have been more helpful or accommodating at what was a very difficult time for all concerned. An excellent mix of care and professionalism.

How likely would you be to recommend Orchard Gardens? Extremely Likely

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Average Rating:   5 out of 5

Orchard Gardens has proved to be an ideal setting for my mother since she entered six months ago - she is 85 with ovarian cancer and dementia. The care and support my mother receives is first class and has provided her with a quality of life that we thought she would not experience again.

Orchard Gardens is purpose built with modern facilities. Individual rooms are well appointed with large en-suite facilities and the communal spaces are exceptional. It is a homely and professional environment that respects the privacy and individual needs of residents.

Having visited a number of alternative settings I have every confidence that Orchard Gardens best meets my mother's needs. It would make sense to move my mother closer to my home but her care takes priority and I will happily continue to make the 120-mile round trip to visit, rather than move her from where she feels happy and I know she is well cared for.

How likely would you be to recommend Orchard Gardens? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has recently enjoyed a respite stay in Orchard Gardens, while my mother-in-law is now a permanent resident. The care taken in preparing for them to come in to the home was thorough and the staff were always accessible to answer questions and show my wife and I around. Once in the care home the staff have taken a great deal of care to make my mother and mother-in-law feel welcome and have provided a high standard of care and support. What has been particularly noticeable, is the cheerful attitude and efforts made to interact with the residents by the whole care team. We feel very reassured by the helpful advice and levels of care provided which have been much appreciated.

How likely would you be to recommend Orchard Gardens? Extremely Likely

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Average Rating:   4.8 out of 5

I always find the home helpful and accommodating. Making the decision for someone else is never easy. The home is clean, well maintained and the activity programme is exceptional. They take care of the things that, as a family, we were struggling to cope with allowing us the piece of mind we needed.

The best part is to turn up and spend time with loved ones without having to do things for them.

How likely would you be to recommend Orchard Gardens? Extremely Likely

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Average Rating:   4.9 out of 5

I have only visited the home in my professional capacity as a Solicitor, but every time I have been, the home is friendly, welcoming and very clean.
It has a great atmosphere.
The staff there are very engaging and the residents I have met seem very happy.

The facilities are excellent. It doesn't feel like a normal 'care home', more like a luxurious hotel.

How likely would you be to recommend Orchard Gardens? Extremely Likely

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Average Rating:   4.7 out of 5

I have been to visit Orchard Gardens care home on several occasions, primarily to attend events. I have always found the staff at Orchard Gardens to be extremely professional and helpful, nothing is ever too much trouble for them and the residents always seem to be extremely well cared for. The range of activities that the home provide is great, with a very extensive calendar of events. The food always looks really delicious too!

How likely would you be to recommend Orchard Gardens? Extremely Likely

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Average Rating:   4.7 out of 5

My mother moved into Orchard Gardens in January 2106, after a short period living with my family following my father's death last summer. The quality of care has been exceptional and has allowed mum to adjust to her new circumstances and living environment in a very smooth way. She is very contented, which is a delight for myself and our whole family. I would have absolutely no hesitation is recommending Orchard Gardens and Anchor to anyone.

How likely would you be to recommend Orchard Gardens? Extremely Likely

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Average Rating:   5 out of 5

Mum has been living at Orchard Gardens since the beginning of the year. To be able to rest in the knowledge that she is well cared for, following the loss of my father who was also her primary carer, is a great relief. The team work hard to make sure all mum's needs, from physical wellness to social interaction, are met. It has been a big change for mum but the care and kindness given by the staff at Orchard Gardens has allowed her to settle, establish a routine and to feel content within a short time.

How likely would you be to recommend Orchard Gardens? Extremely Likely

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Average Rating:   4.8 out of 5

I was very surprised by not only the good security, the very high-quality clean surroundings and the amount of space but also the varied social programme. The day I was there they were having a beer tasting evening and I heard a resident describe her stay as enjoyable as being on a fancy cruise ship! Above all, the attentive staff were extremely professional and they seemed like nothing was too much trouble as they joked and chatted to the residents on a 1:1 basis which added to the ambience of a happy and marvellous place.

How likely would you be to recommend Orchard Gardens? Extremely Likely

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Average Rating:   5 out of 5

My relative has settled very well and is well loved by the staff. I feel confident that his safety and security is excellent. His personal care and motivational and entertainment care is well thought through. Regular outings are all arranged. All the staff have gone over their required shifts, shopping, e-mailing photos to relatives in Australia, arranging transport for hospital appointments. Placing him here is such a relief, places for dementia clients are limited.

How likely would you be to recommend Orchard Gardens? Extremely Likely

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Average Rating:   5 out of 5

Orchard Gardens has provided care for my Dad for the last six months after his dementia had made it impossible for him to stay at home. The quality of care has been beyond expectation on every level. Integrated living allows Dad to partake of normal everyday life with the family at the village facilities and through organised social activities. Every effort has been made to ensure his dietary requirements are met. It was outstanding to have a personal visit from the chef to ensure a cake selection was to our satisfaction.
The staged admissions policy in the opening months allowed the staff to get to know each resident for a fortnight before the next resident came. In my experience in healthcare this is unprecedented and extremely progressive. Staff are attentive, caring and helpful with a desire to understand and improve on every aspect of the care they provide; even the maintenance staff have dementia training!!! If anyone is doing this better I would would be very surprised.

How likely would you be to recommend Orchard Gardens? Extremely Likely

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Average Rating:   5 out of 5

My first visit to see my grandmother, I cannot recommend this care home highly enough. Amazing facilities, caring staff, everywhere spotless - I would like to live there myself!

How likely would you be to recommend Orchard Gardens? Extremely Likely

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Average Rating:   5 out of 5

My aunt was admitted to care home late December 2015. She was in a very poor state both physically and mentally. She became very demanding and difficult to manage. Throughout these initial stages the staff were very understanding, supportive and flexible. Following excellent support from the GP and a variety of hospital visits my aunt has settled down. She is now very happy and settled. The change is due to the unstinting support she received from very caring staff. Her diet has been a problem and the catering team have done everything possible to accommodate her wishes. All caring staff have been keen to help her in whatever way possible. The activities are now a great feature, just took a while to get established. My congratulations to the manager and her staff for turning around a life.

How likely would you be to recommend Orchard Gardens? Extremely Likely

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Average Rating:   4.7 out of 5

this care home is everything one could wish for, in fact both my sons said they would like to be signed up now when I described it to them and I feel the same. Amazing facilities including a swimming pool, gym, a studio for classes such as pilates etc, a hairdressers, activity room, family room and a good lounge/dining room for every 12 guests ( each lounge has a balcony). excellent, happy, helpful, cheerful very caring staff. Spotlessly clean, tastefully decorated throughout. Good size bedrooms with comfortable bed, large en suite. I would recommend everyone to go to this home.

How likely would you be to recommend Orchard Gardens? Extremely Likely

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Average Rating:   4.8 out of 5

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Bed Vacancies

3 Bed Vacancies

posted 16 May 2018

We currently have three care vacancies. For further details, please contact Orchard Gardens directly.

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Anchor

Date: Thursday 01 Feb 2018

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Orchard Gardens