Orchard Gardens

Bishopstoke Park, Garnier Drive, Bishopstoke, Eastleigh SO50 6HE
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9.9 83 Reviews
  • Orchard Gardens, Eastleigh
Orchard Gardens is located in a picturesque setting near Eastleigh. It offers residents a safe and secure caring environment close to the River Itchen, where they can enjoy warm and welcoming surroundings and easy access to local amenities.

The home is finished to the highest standard and benefits from impressive facilities for customers to enjoy, such as cosy quiet lounges, well-maintained secure gardens and a café.

Orchard Gardens continues to welcome new residents for permanent care and can also support shorter stays and respite care.

Each bedroom has an en-suite wet room, along with underfloor heating as standard. Outside, customers and their families can benefit from large landscaped gardens with outdoor seating areas.

Priding themselves in dementia care, care staff receive regular training to ensure their approach to dementia care always reflects best practice.
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Care Provided by Orchard Gardens

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1670
  • Self-Funded Residential Dementia Care: from £1670
  • RESPITE Self-Funded Residential Care: from £1770
  • RESPITE Self-Funded Residential Dementia Care: from £1770

Our colleagues at Orchard Gardens will be happy to discuss any questions regarding fees and any additional services.

These prices are only a guideline, please contact Orchard Gardens to find out the exact price for your requirements.

Contact Orchard Gardens to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Orchard Gardens to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in Charge

  • Sabrina Buxey (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2015

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (48)

Visiting

  • Visitors are welcome at Orchard Gardens

Parking

  • Onsite parking is available, including disabled spaces.

Orchard Gardens Reviews (83)

9.9

Orchard Gardens has a Review Score of 9.9 (9.861) out of 10, based on 37 reviews in the last 2 years.
Over all time Orchard Gardens has 83 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Orchard Gardens
  • 37
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Total of 83, showing 21-40
Review from Lesley S (Sister of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first visit to see my sister I was so please with how happy she is sitting in the beautiful garden with her new friend , Her new home looks very well cared for with happy staff looking after their very needs , the food looked lovely , her room is well equipped and comfortable with a lovely view
of the gardens , Thank you for caring for my sister
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Review from Philip Y (Son-in-law of Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First impressions were very positive. All the staff were very friendly and professional. This has continued ever since, especially as my mother-in-law has settled in. The food and catering is also very good and refreshments are available for visitors as well. I'm also very impressed with all the activities
organised, even in the short time she has been here. All in all a very friendly and welcoming home.
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Review from M L (Son of Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I like that I can leave my dad here and know that he is in good hands. He loves the food and the visits out. Staff all seem very nice and the home looks well run.
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Review from Debbie Y (Daughter of Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visiting for the first time sealed the deal! Such friendly staff and very informal atmosphere. Nothing is too much trouble for the staff, they are all so caring and know the residents very well. My mum has been living here for a month but has settled in remarkably well. Loves her dinners and now the
trips out to the seaside! A great decision which I keep sharing with whoever will listen.
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Review from Mags O (Resident) published on 25 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What an incredible team. Dad is so looked after and when have raised any concerns about Dad's health, they have been straight on it. The carers are all so kind. It's great peace of mind. Thank you!
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Review from E W (Friend of Resident) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Clean, safe, friednly staff, have been visiting for a while and like what I see.
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Review from L M (Daughter of Resident) published on 28 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Orchard Gardens are caring, attentive, professional and friendly and have gone above and beyond to ensure my father is well cared for and comfortable in his new environment.
Communication has been excellent with family members and I feel I could approach them with any issues. They have
encouraged my father to participate in engaging activities and have provided well-prepared and delicious food. I am reassured with the level of care he is receiving. Thank you.
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Review from H W (Daughter of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always polite, caring and professional, nothing is too much trouble. The manager was very accommodating when my father had to be admitted as an emergency. She explained very clearly and ensured his admission ran smoothly. My mother was admitted here when discharged from hospital and we
received the same seamless professional experience.
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Review from Mark R (Son of Resident) published on 20 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum arrived at the end of November. The facilities, food, care and support are second to none. Thank you.
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Review from Zoe H (Granddaughter of Resident) published on 10 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is such a special place. The effort that the team put into organising activities for the residents is absolutely amazing. Almost every day there is something going on to stimulate and encourage the residents. The carers are all very kind, the home is clean, light and airy. It is worth
every penny.
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Review from A M (Son of Resident) published on 17 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could not fault the staff or facilities. The staff were always polite and willing to answer any questions, or queries. Unfortunately, my mother did not participate in any of the activities as she was not interested.
Reply from Sabrina Buxey, Manager at Orchard GardensThank you for taking the time to review Orchard Gardens and we're pleased you rate our overall experience as excellent. Thank you for your kind comments regarding our care home and team, which I will pass on. Our daily, weekly, and monthly activities are arranged with our residents' input however we respect our residents' wishes if they do not wish to participate. We are always happy to discuss aspects of our care at a mutually convenient time.
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Review from T M (Daughter of Resident) published on 26 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was in Orchard Gardens for a six-week period of respite care after fracturing his collarbone. During this time he was treated with care and respect and as a family, we felt at ease leaving him in the safe hands of the staff. We were also given a very warm welcome when visiting and were fully
supported by everyone. They really care about their residents and we would recommend this care home to anyone.
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Review from N W (Daughter-in-law of Resident) published on 19 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding level of care and support shown at all times. Always helpful, nothing is too much trouble. We can't thank staff enough for all of the help and support also shown to us as a family.
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Review from C R (Daughter of Resident) published on 12 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
dad seems very comfortable and happy until he has a problem. I have no complaints.
Unfortunately Dad has had a small stroke and it has left him blind but he seems to be coping with the help of the excellent staff.
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Review from L M (Daughter of Resident) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother moved to Orchard Gardens in July 2021 and the staff have always been caring and helping her settle and meet her wishes. From autumn 2023 Mum became iller and frailer and we could not have asked for a more kind, caring and attentive staff. They maintained her dignity at all times. Her team
leader was excellent, always keeping us informed of changes in her health and medication. In her final days staff were so thoughtful and kind to us as a family and Mum. Management has not always been efficient and general communication has been poor and non-existent on occasion which is a shame because otherwise, the home is excellent.
Reply from Sabrina Buxey, Manager at Orchard GardensThank you for taking the time to review Orchard Gardens and we are pleased that you rate our care/ support as excellent. We are glad you are pleased with our home and I will pass your lovely comments to my team. It is our privilege to provide the best care and support to our residents and their loved ones throughout their time living with us. Since coming to Orchard Gardens, I have aimed to improve communication and support, which I understand you're happy with.
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Review from Lynne R (Daughter of Resident) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think we struck very lucky in finding Orchard Gardens. There is nothing to fault. The standards are high in every way. It's great that Mum has been introduced to colouring - something she's never done before, but which she now loves. We have just had an in-depth meeting with a staff member which literally
covered everything concerning Mum's care. It was very impressive and helpful to know all we were told. Thank you to you all for all the care and all you do for Mum.
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Review from S T (Daughter of Resident) published on 15 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent welcome by all the care staff.
They build a relationship with the families too.
They have taken their time to make Dad feel safe, comfortable and part of the community; spending time to invite him to activities and getting him involved.
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Review from Ellen C (Daughter of Resident) published on 2 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad came in after an illness. He couldn't move and not really chat or hold a conversation. After four days of fab TLC, he is starting to be the person he used to be. The night and day staff have been great and dealt with him at his lowest point, and he is very grateful. With the use of a physio onsite,
it's just perfect for rehabilitation.
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Review from Stephanie P (Daughter of Resident) published on 10 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home has been very good at looking after my mum, despite Covid restrictions and staff shortages. The food choices have been restrictive and not very appetising, but are starting to improve. The staff are very helpful and friendly. The care manager has been very helpful, and nothing is too much trouble.
Reply from Shelley Young, Home Manager at Orchard GardensThank you for taking the time to review Orchard Gardens. We are pleased you find the care team helpful and friendly and that you are happy with your mum’s care, I will ensure your feedback is passed on to the team. Food is extremely important to us, and we do our best to cater to all dietary requirements and ensure our residents enjoy their meals. If you wish to discuss this further with me, I would be happy to do so at a mutually convenient time.
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Review from Faith H (Daughter of Resident) published on 3 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't raise Orchard Gardens highly enough. I was so daunted at the start of my process to find my mother residential care, but the staff have been amazing, supporting Mum and myself. Never too busy to listen and answer our concerns. The rooms are beautiful and the programme of activities varied and
stimulating. An overall excellent establishment where I'm happy to call home for my mum!
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Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for Orchard Gardens is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.861 for Orchard Gardens is calculated as follows: ( (382 Excellents x 5) + (51 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 438 Ratings = 4.861
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Orchard Gardens is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 05 Jan 2026

We currently have three vacancies for care. Please contact Orchard Gardens for further details.

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Awards / Recognitions (10)

Meet the Team (2)

Sabrina

Sabrina Buxey

Job Title: Home Manager Joined: 2023

I am a dedicated and compassionate care professional with over 17 years of experience across a wide range of care settings, including learning disabilities, mental health, end-of-life care, and elderly care. Throughout my career, I have remained firmly committed to delivering person-centred, dignified, and high-quality care.


I have been with Anchor for the past eighteen months and take great pride in working for an organisation whose values align with my own. As a Home Manager, I am passionate about creating a supportive, inclusive, and nurturing environment for both residents and staff. I lead by example, promoting a culture of empathy, respect, and continuous improvement.


I believe that a well-supported and valued staff team is the foundation of excellent care. When staff feel appreciated and empowered, it reflects in the quality of care they provide—happy staff lead to happy residents and a thriving service. I am committed to ensuring my team feels equipped, motivated, and involved in achieving shared goals.


Compliance is also one of my key priorities. I am focused on maintaining high standards, meeting regulatory requirements, and continuously improving our practices to ensure the safety, wellbeing, and satisfaction of everyone in our care.


Central to my approach is the promotion of independence and the creation of meaningful experiences. I actively involve residents’ families and friends in their care journey, building strong partnerships that foster trust, engagement, and a true sense of belonging. My goal is to ensure every individual in our home feels safe, valued, and empowered to live life to the fullest.

Tiago

Tiago Fernandes

Job Title: Deputy Manager Joined: 2022

My name is Tiago Fernandes, originally from Portugal and moved to the UK 10 years ago to pursue a meaningful career in care. I hold a bachelor’s degree in educational sciences, which I completed in Portugal, followed by six months of study in France. My passion has always been centred around helping others and making a positive difference in people’s lives.


When I arrived in the UK, I began working as a support worker in a residential home for adults with learning disabilities. I later moved into supported living services, where I supported individuals with complex needs and challenging behaviours. During that time, I took on a leadership role, working closely with the team to create a safe and supportive environment where everyone could thrive and reach their daily goals.


My journey then led me to join Anchor as a care assistant. Within a year, I progressed to team leader, and I now proudly serve as Deputy Manager. Throughout this journey, my focus has remained the same: delivering high-quality, person-centred care, supporting my team, and ensuring that each resident feels valued, respected, and cared for.
I believe in a positive and proactive approach to care—one that promotes independence, dignity, and joy every single day.

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