Orchard Gardens

Bishopstoke Park, Garnier Drive, Bishopstoke, Eastleigh SO50 6HE
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9.8 71 Reviews
  • Orchard Gardens, Eastleigh
Orchard Gardens is located in a picturesque setting near Eastleigh. It offers residents a safe and secure caring environment close to the River Itchen, where they can enjoy warm and welcoming surroundings and easy access to local amenities.

The home is finished to the highest standard and benefits from impressive facilities for customers to enjoy, such as cosy quiet lounges, well-maintained secure gardens and a café. Orchard Gardens continues to welcome new residents.

Each bedroom has an en-suite wet room, along with underfloor heating as standard. Outside, customers and their families can benefit from large landscaped gardens with outdoor seating areas.

The homes' carers deliver a service that’s unique to each individual’s needs, encouraging residents to enjoy their independence, with the reassurance that help is at hand at all times. Orchard Gardens creates detailed care plans for individuals by working closely with them and their loved ones to ensure health and care needs are continually met.

Priding themselves in dementia care, care staff receive regular training to ensure their approach to dementia care always reflects best practice.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1670
  • Self-Funded Residential Dementia Care: from £1670
  • RESPITE Self-Funded Residential Care: from £1770
  • RESPITE Self-Funded Residential Dementia Care: from £1770

Our colleagues at Orchard Gardens will be happy to discuss any questions regarding fees and any additional services.

These prices are only a guideline, please contact Orchard Gardens to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sabrina Buxey (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Orchard Gardens directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2015

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (48)

Visiting

  • Visitors are welcome at Orchard Gardens

Parking

  • Onsite parking is available, including disabled spaces.

Orchard Gardens Reviews (71)

Total of 71, showing 21-40
9.8

Orchard Gardens has a Review Score of 9.8 (9.796) out of 10, based on 24 reviews in the last 2 years. Over all time Orchard Gardens has 71 reviews.

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Review from C R (Daughter of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

dad seems very comfortable and happy until he has a problem. I have no complaints.
Unfortunately Dad has had a small stroke and it has left him blind but he seems to be coping with the help of the excellent staff.

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Review from L M (Daughter of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved to Orchard Gardens in July 2021 and the staff have always been caring and helping her settle and meet her wishes. From autumn 2023 Mum became iller and frailer and we could not have asked for a more kind, caring and attentive staff. They maintained her dignity at all times. Her team
leader was excellent, always keeping us informed of changes in her health and medication. In her final days staff were so thoughtful and kind to us as a family and Mum. Management has not always been efficient and general communication has been poor and non-existent on occasion which is a shame because otherwise, the home is excellent.

Reply from Sabrina Buxey, Manager at Orchard Gardens

Thank you for taking the time to review Orchard Gardens and we are pleased that you rate our care/ support as excellent. We are glad you are pleased with our home and I will pass your lovely comments to my team. It is our privilege to provide the best care and support to our residents and their loved ones throughout their time living with us. Since coming to Orchard Gardens, I have aimed to improve communication and support, which I understand you're happy with.

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Review from Lynne R (Daughter of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think we struck very lucky in finding Orchard Gardens. There is nothing to fault. The standards are high in every way. It's great that Mum has been introduced to colouring - something she's never done before, but which she now loves. We have just had an in-depth meeting with a staff member which literally
covered everything concerning Mum's care. It was very impressive and helpful to know all we were told. Thank you to you all for all the care and all you do for Mum.

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Review from S T (Daughter of Resident) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent welcome by all the care staff.
They build a relationship with the families too.
They have taken their time to make Dad feel safe, comfortable and part of the community; spending time to invite him to activities and getting him involved.

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Review from Tracy W (Daughter of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are so glad to see Mum content. The carers are so helpful and keep Mum busy. They make sure that their time here is filled with entertainment or outings, singing and dancing. When we think of Mum's time at the home and how she is looked after here, we are so happy for her.

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Review from Ellen C (Daughter of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came in after an illness. He couldn't move and not really chat or hold a conversation. After four days of fab TLC, he is starting to be the person he used to be. The night and day staff have been great and dealt with him at his lowest point, and he is very grateful. With the use of a physio onsite,
it's just perfect for rehabilitation.

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Review from Stephanie P (Daughter of Resident) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has been very good at looking after my mum, despite Covid restrictions and staff shortages. The food choices have been restrictive and not very appetising, but are starting to improve. The staff are very helpful and friendly. The care manager has been very helpful, and nothing is too much trouble.

Reply from Shelley Young, Home Manager at Orchard Gardens

Thank you for taking the time to review Orchard Gardens. We are pleased you find the care team helpful and friendly and that you are happy with your mum’s care, I will ensure your feedback is passed on to the team. Food is extremely important to us, and we do our best to cater to all dietary requirements and ensure our residents enjoy their meals. If you wish to discuss this further with me, I would be happy to do so at a mutually convenient time.

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Review from Faith H (Daughter of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't raise Orchard Gardens highly enough. I was so daunted at the start of my process to find my mother residential care, but the staff have been amazing, supporting Mum and myself. Never too busy to listen and answer our concerns. The rooms are beautiful and the programme of activities varied and
stimulating. An overall excellent establishment where I'm happy to call home for my mum!

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Review from A M (Partner of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Now that I have visited the care home frequently, I feel the relationship with the staff is friendly, helpful and considerate. The grounds are lovely to walk in, and this helps the mental health and physical mobility of the residents to use them daily with support. More physical activities may be needed
by younger residents. Everyone is very kind and supportive of the care of the residents. However, some extra support may be needed for residents who find the hours long and not able to read or participate with the weekly activities or use a TV. It is a well-run home with a sound and considerate management and caring team.

Reply from Shelley Young, Manager at Orchard Gardens

Thank you for taking the time to review Orchard Gardens and we are pleased you rate our facilities as excellent. We appreciate your kind comments regarding our team and I will let my colleagues know your lovely feedback. We arrange daily, weekly and monthly activities with our resident's input, to ensure that these suit their interests and preferences. We also arrange one to one time for colleagues to spend with residents on activities. We're happy to discuss our activities and all aspects of our care at a mutually convenient time.

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Review from Pauline E (Daughter of Resident) published on 3 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I think this is a lovely care home and I feel confident my father, and previously my mother too, is cared for kindly and safely. The main issue is the lack of consistency of night staff. Many new faces and unfortunately, with the needs of my father, has at times been unsettling. Another issue
is the occasional lack of communication from management. The example I would give is a lack of response over many weeks about when/if a dentist might visit. But at times management has responded very promptly and efficiently.

Reply from Shelley Young, Manager at Orchard Gardens

Thank you for taking the time to review Orchard Gardens and we are pleased you rate our care/support as very good. We appreciate your kind feedback regarding our home. We aim to keep our team consistent but may introduce new colleagues to ensure that we can continue to provide a high standard of care to all our residents. We operate an open door policy for feedback where possible and we are happy to discuss any aspect of our care at a mutually convenient time.

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Review from Karen N (Daughter of Resident) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff, efficient and caring towards my mother. Nothing too much trouble. Lovely, clean, airy rooms. My thanks to everyone who cared for my mum.

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Review from Karin J (Daughter-in-law of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We never wanted out relative to go into a home but circumstances gave us no choice. Orchard Care Home have been great and taken such good care we feel confident that she's here. It is very expensive but that can't be helped.

Reply from Shelley Young, Manager at Orchard Gardens

Thank you for taking the time to review Orchard Gardens and we are pleased that you rate our care/ support as excellent. Our fees are based on our cost of care and we would be happy to discuss this further at a mutually convenient time.

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Review from Neil W (Son of Resident) published on 22 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After 5-years in Orchard Gardens, my mother became very ill and required end of life care. The care team continued to provide excellent care as they had throughout her stay and showed a real warmth with her. They also looked after me, making sure that I could stay in a room near Mum, ate meals with
her, have regular teas and coffees etc. The meals were really excellent.
The team were fantastic when we really needed them. Your kindness will never be forgotten.

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Review from Dennis H (Respite Resident) published on 28 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints. All staff were very good, from the care team to management. I felt well looked after, and everyone was helpful. The food was excellent. Treated with dignity by all staff. If I need respite or permanent care; I would come back.

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Review from Denise M (Daughter of Resident) published on 19 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband and I had a lovely conversation with Mum this evening; she sounded happy and content.
She has been at Orchard Gardens since February, and she appears to have settled well.
On our regular visits, she is well cared for and always cheerful. The staff are very helpful, and it is so nice to
see photos of her joining in with the other residents. It is very reassuring knowing she is safe particularly at night.

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Review from John W (Son of Resident) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum suddenly became unwell in May last year, she was diagnosed with mixed picture dementia. Mum was unable to safely stay in her own home and live alone anymore. Mum felt lonely, isolated, worried for her own safety and frustrated. Orchard Gardens was our first choice and they welcomed us from our initial
enquiry. Mum moved into Orchard Gardens almost four weeks ago, the manager and her staff have been amazing. Mum tells us she should’ve moved here years ago! She is happy and is thriving on the social interaction with other residents and all of the lovely staff. Mum is clean, tidy and is eating and drinking regularly, she especially loves the puddings! All staff are approachable, helpful and can’t do enough to support mum and us. We love seeing the photos of her participating in the daily activities with her new friends. Thank you so much to all of the Orchard Gardens team.

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Review from Marian B (Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Not met any staff member I don’t like, all are caring, kind and considerate to my needs. Helpful and thoughtful from management to housekeeping. Food is good but sometimes not to my taste. Beautifully clean home, great reassurance to have care 24-hours a day.

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Review from Tina M (Daughter of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Orchard Gardens in the middle of the Covid-19 lockdown and for us it was a very worrying time. The manager and staff at the home were very reassuring and I trusted she would be OK. My mum has vascular dementia and it wasn't safe for her to be at home any longer. When my mum entered
the home she was quite poorly and very confused. But I would like to say it was the best thing I could have done for my mum, the staff have been absolutely amazing! So kind and friendly. My mum is a completely different lady, she's settled in so well and she's so happy, clean, very safe and looks healthy again. I would highly recommend Orchard Gardens and would like to say thank you to all the carers and everyone that works there. I can be my mum's daughter again, not her carer and that's priceless to me. Many thanks.

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Review from J W (Daughter of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum arrived at Orchard Gardens in January 2019 very confused and distressed. The patience and care provided by all the staff enabled her to gradually settle into her new surroundings. For her family, it has provided peace of mind knowing Mum is now safe, happy and treated with respect.

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Review from Marilyn W (Daughter of Resident) published on 11 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The outstanding care my mother and the whole family received was so comforting and we felt totally at ease with all the care received.

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Current Review Score: 9.8 (9.796)

Overview of Review Score

The Review Score of 9.8 (9.796) out of 10 for Orchard Gardens is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.796 for Orchard Gardens is calculated as follows: ( (233 Excellents x 5) + (46 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 285 Ratings = 4.796

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Orchard Gardens is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 17 Aug 2025

We currently have three vacancies for care. Please contact Orchard Gardens for further details.

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Awards / Recognitions (10)

Meet the Team (2)

Sabrina

Sabrina Buxey

Job Title: Home Manager

Joined: 2023

I am a dedicated and compassionate care professional with over 17 years of experience across a wide range of care settings, including learning disabilities, mental health, end-of-life care, and elderly care. Throughout my career, I have remained firmly committed to delivering person-centred, dignified, and high-quality care.


I have been with Anchor for the past eighteen months and take great pride in working for an organisation whose values align with my own. As a Home Manager, I am passionate about creating a supportive, inclusive, and nurturing environment for both residents and staff. I lead by example, promoting a culture of empathy, respect, and continuous improvement.


I believe that a well-supported and valued staff team is the foundation of excellent care. When staff feel appreciated and empowered, it reflects in the quality of care they provide—happy staff lead to happy residents and a thriving service. I am committed to ensuring my team feels equipped, motivated, and involved in achieving shared goals.


Compliance is also one of my key priorities. I am focused on maintaining high standards, meeting regulatory requirements, and continuously improving our practices to ensure the safety, wellbeing, and satisfaction of everyone in our care.


Central to my approach is the promotion of independence and the creation of meaningful experiences. I actively involve residents’ families and friends in their care journey, building strong partnerships that foster trust, engagement, and a true sense of belonging. My goal is to ensure every individual in our home feels safe, valued, and empowered to live life to the fullest.

Tiago

Tiago Fernandes

Job Title: Deputy Manager

Joined: 2022

My name is Tiago Fernandes, originally from Portugal and moved to the UK 10 years ago to pursue a meaningful career in care. I hold a bachelor’s degree in educational sciences, which I completed in Portugal, followed by six months of study in France. My passion has always been centred around helping others and making a positive difference in people’s lives.


When I arrived in the UK, I began working as a support worker in a residential home for adults with learning disabilities. I later moved into supported living services, where I supported individuals with complex needs and challenging behaviours. During that time, I took on a leadership role, working closely with the team to create a safe and supportive environment where everyone could thrive and reach their daily goals.


My journey then led me to join Anchor as a care assistant. Within a year, I progressed to team leader, and I now proudly serve as Deputy Manager. Throughout this journey, my focus has remained the same: delivering high-quality, person-centred care, supporting my team, and ensuring that each resident feels valued, respected, and cared for.
I believe in a positive and proactive approach to care—one that promotes independence, dignity, and joy every single day.

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