Orchard Gardens

My father was in Orchard Gardens for a six-week period of respite care after fracturing his collarbone. During this time he was treated with care and respect and as a family, we felt at ease leaving him in the safe hands of the staff. We were also given a very warm welcome when visiting and were fully supported by everyone. They really care about their residents and we would recommend this care home to anyone.

Outstanding level of care and support shown at all times. Always helpful, nothing is too much trouble. We can't thank staff enough for all of the help and support also shown to us as a family.

Unfortunately Dad has had a small stroke and it has left him blind but he seems to be coping with the help of the excellent staff.

My mother moved to Orchard Gardens in July 2021 and the staff have always been caring and helping her settle and meet her wishes. From autumn 2023 Mum became iller and frailer and we could not have asked for a more kind, caring and attentive staff. They maintained her dignity at all times. Her team leader was excellent, always keeping us informed of changes in her health and medication. In her final days staff were so thoughtful and kind to us as a family and Mum. Management has not always been efficient and general communication has been poor and non-existent on occasion which is a shame because otherwise, the home is excellent.

They have taken their time to make Dad feel safe, comfortable and part of the community; spending time to invite him to activities and getting him involved.

My dad came in after an illness. He couldn't move and not really chat or hold a conversation. After four days of fab TLC, he is starting to be the person he used to be. The night and day staff have been great and dealt with him at his lowest point, and he is very grateful. With the use of a physio onsite, it's just perfect for rehabilitation.

The home has been very good at looking after my mum, despite Covid restrictions and staff shortages. The food choices have been restrictive and not very appetising, but are starting to improve. The staff are very helpful and friendly. The care manager has been very helpful, and nothing is too much trouble.

I can't raise Orchard Gardens highly enough. I was so daunted at the start of my process to find my mother residential care, but the staff have been amazing, supporting Mum and myself. Never too busy to listen and answer our concerns. The rooms are beautiful and the programme of activities varied and stimulating. An overall excellent establishment where I'm happy to call home for my mum!

Now that I have visited the care home frequently, I feel the relationship with the staff is friendly, helpful and considerate. The grounds are lovely to walk in, and this helps the mental health and physical mobility of the residents to use them daily with support. More physical activities may be needed by younger residents. Everyone is very kind and supportive of the care of the residents. However, some extra support may be needed for residents who find the hours long and not able to read or participate with the weekly activities or use a TV. It is a well-run home with a sound and considerate management and caring team.

Overall, I think this is a lovely care home and I feel confident my father, and previously my mother too, is cared for kindly and safely. The main issue is the lack of consistency of night staff. Many new faces and unfortunately, with the needs of my father, has at times been unsettling. Another issue is the occasional lack of communication from management. The example I would give is a lack of response over many weeks about when/if a dentist might visit. But at times management has responded very promptly and efficiently.

Friendly staff, efficient and caring towards my mother. Nothing too much trouble. Lovely, clean, airy rooms. My thanks to everyone who cared for my mum.

We never wanted out relative to go into a home but circumstances gave us no choice. Orchard Care Home have been great and taken such good care we feel confident that she's here. It is very expensive but that can't be helped.

The team were fantastic when we really needed them. Your kindness will never be forgotten.

I have no complaints. All staff were very good, from the care team to management. I felt well looked after, and everyone was helpful. The food was excellent. Treated with dignity by all staff. If I need respite or permanent care; I would come back.

On our regular visits, she is well cared for and always cheerful. The staff are very helpful, and it is so nice to see photos of her joining in with the other residents. It is very reassuring knowing she is safe particularly at night.

Mum suddenly became unwell in May last year, she was diagnosed with mixed picture dementia. Mum was unable to safely stay in her own home and live alone anymore. Mum felt lonely, isolated, worried for her own safety and frustrated. Orchard Gardens was our first choice and they welcomed us from our initial enquiry. Mum moved into Orchard Gardens almost four weeks ago, the manager and her staff have been amazing. Mum tells us she should’ve moved here years ago! She is happy and is thriving on the social interaction with other residents and all of the lovely staff. Mum is clean, tidy and is eating and drinking regularly, she especially loves the puddings! All staff are approachable, helpful and can’t do enough to support mum and us. We love seeing the photos of her participating in the daily activities with her new friends. Thank you so much to all of the Orchard Gardens team.

Not met any staff member I don’t like, all are caring, kind and considerate to my needs. Helpful and thoughtful from management to housekeeping. Food is good but sometimes not to my taste. Beautifully clean home, great reassurance to have care 24-hours a day.

My mum went into Orchard Gardens in the middle of the Covid-19 lockdown and for us it was a very worrying time. The manager and staff at the home were very reassuring and I trusted she would be OK. My mum has vascular dementia and it wasn't safe for her to be at home any longer. When my mum entered the home she was quite poorly and very confused. But I would like to say it was the best thing I could have done for my mum, the staff have been absolutely amazing! So kind and friendly. My mum is a completely different lady, she's settled in so well and she's so happy, clean, very safe and looks healthy again. I would highly recommend Orchard Gardens and would like to say thank you to all the carers and everyone that works there. I can be my mum's daughter again, not her carer and that's priceless to me. Many thanks.

Mum arrived at Orchard Gardens in January 2019 very confused and distressed. The patience and care provided by all the staff enabled her to gradually settle into her new surroundings. For her family, it has provided peace of mind knowing Mum is now safe, happy and treated with respect.

The outstanding care my mother and the whole family received was so comforting and we felt totally at ease with all the care received.