Orchard Gardens

Bishopstoke Park, Garnier Drive, Bishopstoke, Eastleigh SO50 6HE
Review Us
9.9 83 Reviews
  • Orchard Gardens, Eastleigh
Orchard Gardens is located in a picturesque setting near Eastleigh. It offers residents a safe and secure caring environment close to the River Itchen, where they can enjoy warm and welcoming surroundings and easy access to local amenities.

The home is finished to the highest standard and benefits from impressive facilities for customers to enjoy, such as cosy quiet lounges, well-maintained secure gardens and a café.

Orchard Gardens continues to welcome new residents for permanent care and can also support shorter stays and respite care.

Each bedroom has an en-suite wet room, along with underfloor heating as standard. Outside, customers and their families can benefit from large landscaped gardens with outdoor seating areas.

Priding themselves in dementia care, care staff receive regular training to ensure their approach to dementia care always reflects best practice.
Show Orchard Gardens on the Map

Care Provided by Orchard Gardens

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1670
  • Self-Funded Residential Dementia Care: from £1670
  • RESPITE Self-Funded Residential Care: from £1770
  • RESPITE Self-Funded Residential Dementia Care: from £1770

Our colleagues at Orchard Gardens will be happy to discuss any questions regarding fees and any additional services.

These prices are only a guideline, please contact Orchard Gardens to find out the exact price for your requirements.

Contact Orchard Gardens to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Orchard Gardens to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in Charge

  • Sabrina Buxey (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2015

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (48)

Visiting

  • Visitors are welcome at Orchard Gardens

Parking

  • Onsite parking is available, including disabled spaces.

Orchard Gardens Reviews (83)

9.9

Orchard Gardens has a Review Score of 9.9 (9.861) out of 10, based on 37 reviews in the last 2 years.
Over all time Orchard Gardens has 83 reviews.

Overall Experience
  • 71
  • 12
  • 0
  • 0
  • 0
Date Published
  • 83
  • 15
  • 27
  • 37
  • 46
Reviewer Connection to Orchard Gardens
  • 37
  • 18
  • 4
  • 4
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 83, showing 41-60
Review from A M (Partner of Resident) published on 8 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Now that I have visited the care home frequently, I feel the relationship with the staff is friendly, helpful and considerate. The grounds are lovely to walk in, and this helps the mental health and physical mobility of the residents to use them daily with support. More physical activities may be needed
by younger residents. Everyone is very kind and supportive of the care of the residents. However, some extra support may be needed for residents who find the hours long and not able to read or participate with the weekly activities or use a TV. It is a well-run home with a sound and considerate management and caring team.
Reply from Shelley Young, Manager at Orchard GardensThank you for taking the time to review Orchard Gardens and we are pleased you rate our facilities as excellent. We appreciate your kind comments regarding our team and I will let my colleagues know your lovely feedback. We arrange daily, weekly and monthly activities with our resident's input, to ensure that these suit their interests and preferences. We also arrange one to one time for colleagues to spend with residents on activities. We're happy to discuss our activities and all aspects of our care at a mutually convenient time.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pauline E (Daughter of Resident) published on 3 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, I think this is a lovely care home and I feel confident my father, and previously my mother too, is cared for kindly and safely. The main issue is the lack of consistency of night staff. Many new faces and unfortunately, with the needs of my father, has at times been unsettling. Another issue
is the occasional lack of communication from management. The example I would give is a lack of response over many weeks about when/if a dentist might visit. But at times management has responded very promptly and efficiently.
Reply from Shelley Young, Manager at Orchard GardensThank you for taking the time to review Orchard Gardens and we are pleased you rate our care/support as very good. We appreciate your kind feedback regarding our home. We aim to keep our team consistent but may introduce new colleagues to ensure that we can continue to provide a high standard of care to all our residents. We operate an open door policy for feedback where possible and we are happy to discuss any aspect of our care at a mutually convenient time.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karen N (Daughter of Resident) published on 11 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff, efficient and caring towards my mother. Nothing too much trouble. Lovely, clean, airy rooms. My thanks to everyone who cared for my mum.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karin J (Daughter-in-law of Resident) published on 4 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We never wanted out relative to go into a home but circumstances gave us no choice. Orchard Care Home have been great and taken such good care we feel confident that she's here. It is very expensive but that can't be helped.
Reply from Shelley Young, Manager at Orchard GardensThank you for taking the time to review Orchard Gardens and we are pleased that you rate our care/ support as excellent. Our fees are based on our cost of care and we would be happy to discuss this further at a mutually convenient time.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Neil W (Son of Resident) published on 22 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
After 5-years in Orchard Gardens, my mother became very ill and required end of life care. The care team continued to provide excellent care as they had throughout her stay and showed a real warmth with her. They also looked after me, making sure that I could stay in a room near Mum, ate meals with
her, have regular teas and coffees etc. The meals were really excellent.
The team were fantastic when we really needed them. Your kindness will never be forgotten.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dennis H (Respite Resident) published on 28 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have no complaints. All staff were very good, from the care team to management. I felt well looked after, and everyone was helpful. The food was excellent. Treated with dignity by all staff. If I need respite or permanent care; I would come back.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Denise M (Daughter of Resident) published on 19 July 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband and I had a lovely conversation with Mum this evening; she sounded happy and content.
She has been at Orchard Gardens since February, and she appears to have settled well.
On our regular visits, she is well cared for and always cheerful. The staff are very helpful, and it is so nice to
see photos of her joining in with the other residents. It is very reassuring knowing she is safe particularly at night.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John W (Son of Resident) published on 24 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum suddenly became unwell in May last year, she was diagnosed with mixed picture dementia. Mum was unable to safely stay in her own home and live alone anymore. Mum felt lonely, isolated, worried for her own safety and frustrated. Orchard Gardens was our first choice and they welcomed us from our initial
enquiry. Mum moved into Orchard Gardens almost four weeks ago, the manager and her staff have been amazing. Mum tells us she should’ve moved here years ago! She is happy and is thriving on the social interaction with other residents and all of the lovely staff. Mum is clean, tidy and is eating and drinking regularly, she especially loves the puddings! All staff are approachable, helpful and can’t do enough to support mum and us. We love seeing the photos of her participating in the daily activities with her new friends. Thank you so much to all of the Orchard Gardens team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Marian B (Resident) published on 10 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Not met any staff member I don’t like, all are caring, kind and considerate to my needs. Helpful and thoughtful from management to housekeeping. Food is good but sometimes not to my taste. Beautifully clean home, great reassurance to have care 24-hours a day.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tina M (Daughter of Resident) published on 29 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went into Orchard Gardens in the middle of the Covid-19 lockdown and for us it was a very worrying time. The manager and staff at the home were very reassuring and I trusted she would be OK. My mum has vascular dementia and it wasn't safe for her to be at home any longer. When my mum entered
the home she was quite poorly and very confused. But I would like to say it was the best thing I could have done for my mum, the staff have been absolutely amazing! So kind and friendly. My mum is a completely different lady, she's settled in so well and she's so happy, clean, very safe and looks healthy again. I would highly recommend Orchard Gardens and would like to say thank you to all the carers and everyone that works there. I can be my mum's daughter again, not her carer and that's priceless to me. Many thanks.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J W (Daughter of Resident) published on 20 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum arrived at Orchard Gardens in January 2019 very confused and distressed. The patience and care provided by all the staff enabled her to gradually settle into her new surroundings. For her family, it has provided peace of mind knowing Mum is now safe, happy and treated with respect.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Marilyn W (Daughter of Resident) published on 11 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The outstanding care my mother and the whole family received was so comforting and we felt totally at ease with all the care received.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda G (Father-in-law of Resident) published on 25 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been so impressed with the care and support provided to my father-in-law since he joined Orchard Gardens in May this year. Staff are wonderful! They always have time to talk to family and provided day-to-day information concerning the well being of residents. Due to their care, we have seen
great improvements in appearance, eating habits and mobility. We didn't think we would see my father-in-law walking with a frame again which demonstrates their high expectations for residents.
We know that anytime, day or night, his need's are being met and that staff have time to support him emotionally during difficult times which will inevitably arise. Really comforting for the family
The home is maintained to a really high standard and security is great.
We can't thank the staff enough and would recommend Orchard Garden with no hesitation.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S M (Daughter of Resident) published on 22 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have, as a family, been very impressed by the kindness and care shown to residents by staff and management.
Rooms are well furnished and look really nice.
Food is excellent and all areas are kept very clean.
The gardens are well planted and the surrounding grounds are beautiful.
This is a place
we genuinely enjoy visiting.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Eileen D (Respite Resident) published on 13 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were marvellous, very kind and helpful. I would be very glad to come here again. The food was good too.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nicky S (Daughter of Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was able to spend the last days of his life at Orchard Gardens. He was treated with total compassion and dignity, as is my mother who is also a resident and has advanced Alzheimer's. Being a resident of Bishopstoke Park, it was my father's wish to return home from hospital to be with the people
who cared about him. The management and staff went above and beyond at a very difficult time and were hugely supportive to the whole family. My mother still receives excellent care and support.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul M (Son of Resident) published on 14 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent his last two weeks in Orchard Gardens before he passed away. The care and compassion he received from all the staff was without exception outstanding. The whole team were incredibly supportive and caring not just to Dad, but also to us, his family. We know that Dad was incredibly grateful
to be in your care and as his family, we couldn't have asked for more and will be eternally grateful for the care, compassion and friendship he received in his final days.
My mother, who suffers from Alzheimer's is also a resident at Orchard Gardens and it was of great comfort to both Dad and her family to know and see how happy and settled she is there. When your parents have to go into care you are placing incredible trust in the whole care team to ensure they receive the care that they both need and deserve and that they are treated with compassion and respect and it is so reassuring to know that Orchard Gardens provides this.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sandra O (Daughter of Resident) published on 21 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been treated with respect and kindness and the care staff and Managers went out of their way to build mum's confidence. Mum has had a fall recently, when she arrived she was anxious and worried, on leaving the care home finishing her respite she is a different person, less anxious and worried,
this can only be down to the care she received. I cannot thank the senior managers enough, they went out of her way to ensure mum's stay was comfortable and safe.
Thank you so much.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S J (Daughter of Resident) published on 13 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum was very frail and poorly after a long stay in hospital. The staff cared for her and got to know her as a person. They worked with me to find ways to bring some of her previous normal routines into her daily life at Orchard Gardens. I feel like we made the best possible choice for Mum to bring
her comfort and security in her last few weeks.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John L (Son-in-law of Resident) published on 22 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Finding the right care home for a vulnerable relative is really difficult. From the moment we first visited Orchard Gardens, we were truly taken aback by the place, the environment and most importantly, the fantastic staff who we met.


From that moment on, it has carried on delivering fantastic care

and support to both my relative and to us as a worried daughter and son-in-law. The staff are always friendly and polite, and there is always someone available to answer our questions if we have any queries.


The bedrooms are all ensuite and very comfortable, and there is always a very varied food offering that changes every day. There are activities that the residents can get involved in should they wish.


I have to summarise by saying, Orchard Gardens has given us great peace of mind, that our relative is being looked after and cared for 24/7, and that is a great relief to us. Thank you to you all!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for Orchard Gardens is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.861 for Orchard Gardens is calculated as follows: ( (382 Excellents x 5) + (51 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 438 Ratings = 4.861
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Orchard Gardens is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 05 Jan 2026

We currently have three vacancies for care. Please contact Orchard Gardens for further details.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (10)

Meet the Team (2)

Sabrina

Sabrina Buxey

Job Title: Home Manager Joined: 2023

I am a dedicated and compassionate care professional with over 17 years of experience across a wide range of care settings, including learning disabilities, mental health, end-of-life care, and elderly care. Throughout my career, I have remained firmly committed to delivering person-centred, dignified, and high-quality care.


I have been with Anchor for the past eighteen months and take great pride in working for an organisation whose values align with my own. As a Home Manager, I am passionate about creating a supportive, inclusive, and nurturing environment for both residents and staff. I lead by example, promoting a culture of empathy, respect, and continuous improvement.


I believe that a well-supported and valued staff team is the foundation of excellent care. When staff feel appreciated and empowered, it reflects in the quality of care they provide—happy staff lead to happy residents and a thriving service. I am committed to ensuring my team feels equipped, motivated, and involved in achieving shared goals.


Compliance is also one of my key priorities. I am focused on maintaining high standards, meeting regulatory requirements, and continuously improving our practices to ensure the safety, wellbeing, and satisfaction of everyone in our care.


Central to my approach is the promotion of independence and the creation of meaningful experiences. I actively involve residents’ families and friends in their care journey, building strong partnerships that foster trust, engagement, and a true sense of belonging. My goal is to ensure every individual in our home feels safe, valued, and empowered to live life to the fullest.

Tiago

Tiago Fernandes

Job Title: Deputy Manager Joined: 2022

My name is Tiago Fernandes, originally from Portugal and moved to the UK 10 years ago to pursue a meaningful career in care. I hold a bachelor’s degree in educational sciences, which I completed in Portugal, followed by six months of study in France. My passion has always been centred around helping others and making a positive difference in people’s lives.


When I arrived in the UK, I began working as a support worker in a residential home for adults with learning disabilities. I later moved into supported living services, where I supported individuals with complex needs and challenging behaviours. During that time, I took on a leadership role, working closely with the team to create a safe and supportive environment where everyone could thrive and reach their daily goals.


My journey then led me to join Anchor as a care assistant. Within a year, I progressed to team leader, and I now proudly serve as Deputy Manager. Throughout this journey, my focus has remained the same: delivering high-quality, person-centred care, supporting my team, and ensuring that each resident feels valued, respected, and cared for.
I believe in a positive and proactive approach to care—one that promotes independence, dignity, and joy every single day.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Orchard Gardens to verify any information. View our terms and conditions. Orchard Gardens has an Enhanced Service - more info.