Orchard Gardens

Bishopstoke Park, Garnier Drive, Bishopstoke, Eastleigh SO50 6HE
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9.8 71 Reviews
  • Orchard Gardens, Eastleigh
Orchard Gardens is located in a picturesque setting near Eastleigh. It offers residents a safe and secure caring environment close to the River Itchen, where they can enjoy warm and welcoming surroundings and easy access to local amenities.

The home is finished to the highest standard and benefits from impressive facilities for customers to enjoy, such as cosy quiet lounges, well-maintained secure gardens and a café. Orchard Gardens continues to welcome new residents.

Each bedroom has an en-suite wet room, along with underfloor heating as standard. Outside, customers and their families can benefit from large landscaped gardens with outdoor seating areas.

The homes' carers deliver a service that’s unique to each individual’s needs, encouraging residents to enjoy their independence, with the reassurance that help is at hand at all times. Orchard Gardens creates detailed care plans for individuals by working closely with them and their loved ones to ensure health and care needs are continually met.

Priding themselves in dementia care, care staff receive regular training to ensure their approach to dementia care always reflects best practice.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1670
  • Self-Funded Residential Dementia Care: from £1670
  • RESPITE Self-Funded Residential Care: from £1770
  • RESPITE Self-Funded Residential Dementia Care: from £1770

Our colleagues at Orchard Gardens will be happy to discuss any questions regarding fees and any additional services.

These prices are only a guideline, please contact Orchard Gardens to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sabrina Buxey (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Orchard Gardens directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2015

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (48)

Visiting

  • Visitors are welcome at Orchard Gardens

Parking

  • Onsite parking is available, including disabled spaces.

Orchard Gardens Reviews (71)

Total of 71, showing 41-60
9.8

Orchard Gardens has a Review Score of 9.8 (9.796) out of 10, based on 24 reviews in the last 2 years. Over all time Orchard Gardens has 71 reviews.

Overall Experience

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Date Published

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Review from Linda G (Father-in-law of Resident) published on 25 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so impressed with the care and support provided to my father-in-law since he joined Orchard Gardens in May this year. Staff are wonderful! They always have time to talk to family and provided day-to-day information concerning the well being of residents. Due to their care, we have seen
great improvements in appearance, eating habits and mobility. We didn't think we would see my father-in-law walking with a frame again which demonstrates their high expectations for residents.
We know that anytime, day or night, his need's are being met and that staff have time to support him emotionally during difficult times which will inevitably arise. Really comforting for the family
The home is maintained to a really high standard and security is great.
We can't thank the staff enough and would recommend Orchard Garden with no hesitation.

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Review from S M (Daughter of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have, as a family, been very impressed by the kindness and care shown to residents by staff and management.
Rooms are well furnished and look really nice.
Food is excellent and all areas are kept very clean.
The gardens are well planted and the surrounding grounds are beautiful.
This is a place
we genuinely enjoy visiting.

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Review from Eileen D (Respite Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were marvellous, very kind and helpful. I would be very glad to come here again. The food was good too.

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Review from Nicky S (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was able to spend the last days of his life at Orchard Gardens. He was treated with total compassion and dignity, as is my mother who is also a resident and has advanced Alzheimer's. Being a resident of Bishopstoke Park, it was my father's wish to return home from hospital to be with the people
who cared about him. The management and staff went above and beyond at a very difficult time and were hugely supportive to the whole family. My mother still receives excellent care and support.

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Review from Paul M (Son of Resident) published on 14 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent his last two weeks in Orchard Gardens before he passed away. The care and compassion he received from all the staff was without exception outstanding. The whole team were incredibly supportive and caring not just to Dad, but also to us, his family. We know that Dad was incredibly grateful
to be in your care and as his family, we couldn't have asked for more and will be eternally grateful for the care, compassion and friendship he received in his final days.
My mother, who suffers from Alzheimer's is also a resident at Orchard Gardens and it was of great comfort to both Dad and her family to know and see how happy and settled she is there. When your parents have to go into care you are placing incredible trust in the whole care team to ensure they receive the care that they both need and deserve and that they are treated with compassion and respect and it is so reassuring to know that Orchard Gardens provides this.

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Review from Sandra O (Daughter of Resident) published on 21 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been treated with respect and kindness and the care staff and Managers went out of their way to build mum's confidence. Mum has had a fall recently, when she arrived she was anxious and worried, on leaving the care home finishing her respite she is a different person, less anxious and worried,
this can only be down to the care she received. I cannot thank the senior managers enough, they went out of her way to ensure mum's stay was comfortable and safe.
Thank you so much.

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Review from S J (Daughter of Resident) published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was very frail and poorly after a long stay in hospital. The staff cared for her and got to know her as a person. They worked with me to find ways to bring some of her previous normal routines into her daily life at Orchard Gardens. I feel like we made the best possible choice for Mum to bring
her comfort and security in her last few weeks.

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Review from John L (Son-in-law of Resident) published on 22 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding the right care home for a vulnerable relative is really difficult. From the moment we first visited Orchard Gardens, we were truly taken aback by the place, the environment and most importantly, the fantastic staff who we met.


From that moment on, it has carried on delivering fantastic care

and support to both my relative and to us as a worried daughter and son-in-law. The staff are always friendly and polite, and there is always someone available to answer our questions if we have any queries.


The bedrooms are all ensuite and very comfortable, and there is always a very varied food offering that changes every day. There are activities that the residents can get involved in should they wish.


I have to summarise by saying, Orchard Gardens has given us great peace of mind, that our relative is being looked after and cared for 24/7, and that is a great relief to us. Thank you to you all!

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Review from Carole Ann R (Daughter of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad enjoyed his stay and cannot wait to go again. He found it relaxing and the atmosphere relaxing.

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Review from Gina L (Daughter of Resident) published on 6 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have just admitted our father for respite care to Orchard Gardens, the staff have been wonderful, very caring and very helpful regarding our father's recuperation needs after coming out of hospital and in a weakened and fragile state. We are so happy that he is in a safe and caring environment .
The room he is in is lovely and has good natural light with everything he needs. The food seemed v good quality and nutritionally such an improvement from hospital. The home is very well laid out very impressed with decor not at all what one might expect from such an establishment, there is good vibe going on, even the outside areas are beautifully planted. Thoroughly impressed and relieved that dad is there.

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Review from Liz C (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since December 2016. I find the staff to be very friendly and here to not only support Mum but us too!
Orchard Gardens is well led by the manager. She is very approachable and always happy to answer any queries.
The care staff are all professional and treat Mum with the highest
dignity and respect.
The food is mostly of a high standard. Mum used to like helping the house-keeping ladies with their duties, they even gave Mum her own feather duster.
We feel that Mum is well loved and cared for here.

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Review from Andrew J (Son of Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father came to Orchard Gardens directly from hospital in March 2017.
We were sold a 5-star package - sadly this has not proved to be the case.
With a very high turnover of staff and food of a below school dinner standard.

Reply from Tracy Hibberd, Home Manager at Orchard Gardens

Thank you for taking the time to provide feedback on Orchard Gardens. Our last CQC inspection confirmed that the homes’ staffing levels were appropriate and that the food we provide is of a good standard. We have previously discussed any issues with you and are happy to do so further at your convenience.

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Review from David S (Son of Resident) published on 21 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

it was a very daunting task to choose a care home provider when my elderly father could no longer live an independent life at home. Having viewed a number of properties we chose Orchard Garden for a number of reasons. Newly built, light and large ensuite rooms with a number of lounge areas. It is also
part of a retirement village with a number of lovely attached facilities. There is an extensive menu that changes weekly, and even if there is nothing that my fussy father likes they will endeavour to make him an alternative. The staff have been wonderful in getting my father settled in despite him being set in his ways from having lived on his own for 30+ years. There was also the opportunity for him to try the facilities for a few weeks to make sure it was right for him. The final clincher was the knowledge that there is dedicated dementia provision should that need arise rather than having to move him again in the future.

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Review from Mary-Ann A (Daughter of Resident) published on 8 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was transferred directly from hospital to the care home. Much to our surprise, mum joined all the other residents in the lounge within 48 hours of arrival. She has been up, dressed and eating well for 28 consecutive days, this was unheard of in the previous two years when she lived independently
in her own home. She continually states that she likes living there. The home is clean and well heated. The staff are caring and approachable. The food is good with a good choice on the menu. Her room is well furnished and her ensuite is excellent. The care home has easy access to community nurses and a designated doctor from the surgery who can be approached by the staff on a daily basis. The doctor also visits one day each week. They have a full timetable of activities to which the residents are invited to partake but mum is not fully engaged with this at the present time. Mum is pleased and looking better.

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Review from Freda S (Resident) published on 1 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I have received has been excellent. The only negative comments I can think to add are the fact that one of the lights in my room has not worked for the two weeks I have been here and I have a soap dispenser that has never had any soap. Otherwise, I enjoyed my stay and would be interested in
returning next time you have reductions in price.

Reply from Tracy Hibberd, Home Manager at Orchard Gardens

Thank you for taking the time to provide a review for Orchard Gardens and we are glad you are interested in returning to us. An electrician was asked to fix the light and we also offered an alternative room, which was declined. If we are made aware of any issues, we always endeavour to resolve them as soon as possible.

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Review from Grant F (Son of Resident) published on 11 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been resident at Orchard Gardens Care Home Bishopstoke Park for just the last three weeks or so but has already shown real benefits from her new environment and the level of care. The staff and management at Orchard Gardens have taken the time and trouble to settle her in - which is a great
relief for the family. The Bishopstoke Park development is well designed and the arrangement within the Care Home is also simply laid out and also flexible between floors to cater for differing levels of care including dementia - allowing residents some flexibility. The standard of the rooms is very good with modern amenities and a good "Hotel like standard" - having access to the larger part of the Village is also a bonus for visitors to come and some interaction in the Cafe and Restaurant areas. Looking forward to the Spring and Summer to make the best of the location and grounds.

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Review from Margot T (Daughter of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Orchard Gardens staff look after the residents in a caring and supportive manner. Staff go out of their way to assist residents and encourage them to be interactive to achieve a fulfilling life as possible. There are many activities avaliable in the home and outside and everyone is encouraged to participate.
I would certainly recommend this home.

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Review from John L (Son of Resident) published on 13 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed to be transferred for urgent care needs at short notice. Staff could not have been more helpful or accommodating at what was a very difficult time for all concerned. An excellent mix of care and professionalism.

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Review from Jonathan T (Son of Resident) published on 13 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Orchard Gardens has proved to be an ideal setting for my mother since she entered six months ago - she is 85 with ovarian cancer and dementia. The care and support my mother receives is first class and has provided her with a quality of life that we thought she would not experience again.


Orchard

Gardens is purpose built with modern facilities. Individual rooms are well appointed with large en-suite facilities and the communal spaces are exceptional. It is a homely and professional environment that respects the privacy and individual needs of residents.


Having visited a number of alternative settings I have every confidence that Orchard Gardens best meets my mother's needs. It would make sense to move my mother closer to my home but her care takes priority and I will happily continue to make the 120-mile round trip to visit, rather than move her from where she feels happy and I know she is well cared for.

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Review from Glyn W (Son of Resident) published on 1 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently enjoyed a respite stay in Orchard Gardens, while my mother-in-law is now a permanent resident. The care taken in preparing for them to come in to the home was thorough and the staff were always accessible to answer questions and show my wife and I around. Once in the care home
the staff have taken a great deal of care to make my mother and mother-in-law feel welcome and have provided a high standard of care and support. What has been particularly noticeable, is the cheerful attitude and efforts made to interact with the residents by the whole care team. We feel very reassured by the helpful advice and levels of care provided which have been much appreciated.

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Current Review Score: 9.8 (9.796)

Overview of Review Score

The Review Score of 9.8 (9.796) out of 10 for Orchard Gardens is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.796 for Orchard Gardens is calculated as follows: ( (233 Excellents x 5) + (46 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 285 Ratings = 4.796

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Orchard Gardens is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 17 Aug 2025

We currently have three vacancies for care. Please contact Orchard Gardens for further details.

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Awards / Recognitions (10)

Meet the Team (2)

Sabrina

Sabrina Buxey

Job Title: Home Manager

Joined: 2023

I am a dedicated and compassionate care professional with over 17 years of experience across a wide range of care settings, including learning disabilities, mental health, end-of-life care, and elderly care. Throughout my career, I have remained firmly committed to delivering person-centred, dignified, and high-quality care.


I have been with Anchor for the past eighteen months and take great pride in working for an organisation whose values align with my own. As a Home Manager, I am passionate about creating a supportive, inclusive, and nurturing environment for both residents and staff. I lead by example, promoting a culture of empathy, respect, and continuous improvement.


I believe that a well-supported and valued staff team is the foundation of excellent care. When staff feel appreciated and empowered, it reflects in the quality of care they provide—happy staff lead to happy residents and a thriving service. I am committed to ensuring my team feels equipped, motivated, and involved in achieving shared goals.


Compliance is also one of my key priorities. I am focused on maintaining high standards, meeting regulatory requirements, and continuously improving our practices to ensure the safety, wellbeing, and satisfaction of everyone in our care.


Central to my approach is the promotion of independence and the creation of meaningful experiences. I actively involve residents’ families and friends in their care journey, building strong partnerships that foster trust, engagement, and a true sense of belonging. My goal is to ensure every individual in our home feels safe, valued, and empowered to live life to the fullest.

Tiago

Tiago Fernandes

Job Title: Deputy Manager

Joined: 2022

My name is Tiago Fernandes, originally from Portugal and moved to the UK 10 years ago to pursue a meaningful career in care. I hold a bachelor’s degree in educational sciences, which I completed in Portugal, followed by six months of study in France. My passion has always been centred around helping others and making a positive difference in people’s lives.


When I arrived in the UK, I began working as a support worker in a residential home for adults with learning disabilities. I later moved into supported living services, where I supported individuals with complex needs and challenging behaviours. During that time, I took on a leadership role, working closely with the team to create a safe and supportive environment where everyone could thrive and reach their daily goals.


My journey then led me to join Anchor as a care assistant. Within a year, I progressed to team leader, and I now proudly serve as Deputy Manager. Throughout this journey, my focus has remained the same: delivering high-quality, person-centred care, supporting my team, and ensuring that each resident feels valued, respected, and cared for.
I believe in a positive and proactive approach to care—one that promotes independence, dignity, and joy every single day.

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