Parsons Grange

Westall Street, Shinfield, Reading RG2 9AU
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9.9 114 Reviews
  • Parsons Grange, Reading
The skilled team at Parsons Grange, a purpose-built care home in Shinfield, provides high-quality residential, nursing and dementia care that is tailored to individuals' needs and wishes.

The luxurious home features a café, bar, hair and beauty salon and a cinema, as well as lounges and activity rooms for residents to enjoy whenever they wish. To ensure residents live life to the full, a lifestyle team is on hand to organise activities, entertainment and events.

Parsons Grange uses the latest in dementia-friendly design, including a dedicated dementia suite with lighting, signage and colour schemes to support residents to move around the home safely. Each en-suite bedroom is beautifully furnished, with a 24-hour nurse call system.
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Care Provided by Parsons Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Minibus or other transport
  • Lift
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1999
  • Self-Funded Residential Dementia Care: from £2094
  • Self-Funded Nursing Care: from £2264
  • Self-Funded Nursing Dementia Care: from £2359
  • RESPITE Self-Funded Residential Care: from £1999
  • RESPITE Self-Funded Residential Dementia Care: from £2094
  • RESPITE Self-Funded Nursing Care: from £2264
  • RESPITE Self-Funded Nursing Dementia Care: from £2359

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Parsons Grange to find out the exact price for your requirements.

Contact Parsons Grange to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Parsons Grange to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Rozina Ali (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (68)
  • Single Rooms with Ensuite Wet Room (68)

Parsons Grange Reviews (114)

9.9

Parsons Grange has a Review Score of 9.9 (9.878) out of 10, based on 86 reviews in the last 2 years.
Over all time Parsons Grange has 114 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Parsons Grange
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Total of 114, showing 101-114
Review from Melanie H (Daughter of Resident) published on 19 May 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother was at Parsons Grange from November - February. I can say that every visit was the most heartbreaking experience. We raised a number of issues tirelessly and had 2 meetings in 3 months where nothing was resolved. The carers on the whole were very good but a number left during December/January,
some saying they were unable to give the care they wanted. They were extremely under pressure in the nursing side of the building, simply doing personal care. My mother was bed-bound. We were told with utmost integrity that bed-bound did not mean bound to a bed. Sadly she was. She was scared and lonely, but the staff shortages the management denied having meant she had interaction for personal care only. It may seem like a 5* hotel, but all that glistens is not gold. We were able to finally get her out and take her somewhere she received the love and attention she deserved. She was never left in bed, and she got to go out daily in a wheelchair around the gardens. Dignity regained.
Reply from Rozina Ali, Home Manager at Parsons GrangeThank you for your feedback. We are sorry that you are disappointed with your experience of Parsons Grange care home during your mother’s stay. I would like to reassure you that we take all feedback seriously and incorporate learning outcomes in our day-to-day care delivery for our residents and their family members. Due to the level of care your mother required we worked with relevant professionals in planning and delivering her care and treatment to enhance and improve her wellbeing. I acknowledge and appreciate that your expectations were not met, however, I can assure you that reviewing your mother’s care notes, and specialists’ records that she was offered appropriate care and treatment during her stay with us. Unfortunately, there are protocols that must be followed when organising clinical treatment, which can take time, and I appreciate this can be frustrating.

I would like to assure you our highly-trained teams take pride in offering personalised and professional care to all residents. Regarding our staffing level, I can assure you that we always have sufficient staff on board, and we do review our staffing levels on regular basis using expert tools and residents’ dependency to ensure care is safe and appropriate for each resident’s needs. I hope this response will offer some support and reassurance to you, however, please do not hesitate to contact me if you would like to discuss this further.
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Review from Sara G (Wife of Resident) published on 15 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband moved into Parson's Grange late last year. Since then, staff have been consistently kind, caring and understanding of his very variable needs (he is living with Parkinson's Disease).


This weekend I was invited to the home to have dinner with him to celebrate Valentine's day. I was completely

blown away by the effort and time that had been put into making the evening special for us. The room had been decorated with flowers and rose petals. The table was beautifully laid and an amazing cold buffet was laid out for us, including a lobster platter and fabulous cheese board.


On top of that, we had personalised champagne glasses, roses, chocolates and a beautiful word art framed picture to celebrate our travels. My husband's face was an absolute picture - he was so proud to have kept it a secret from me.


I am so thankful that he is so well cared for.

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Review from Heidi B (Resident) published on 20 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would not hesitate to recommend Parsons Grange care home. Apart from the very comfortable, modern environment and facilities, provided for both residents and their visitors, all the staff were truly amazing. Dad has since sadly passed away, however, the care he received at all times was outstanding,
as was their accommodating attitude to all his family who visited, especially during his last days.
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Review from Laurie R (Daughter of Resident) published on 7 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Where do I start? Myself, and family cannot thank Parsons Grange enough for the love, care and dignity they gave Dad whilst he was a resident and especially during his last days. He was loved and cared for as if he was family. We were taken care of as if family and we will always consider PG as one
big caring family. All the staff were caring and compassionate and couldn't do enough for us in particular, the last few days of dads life. Aside from the wonderful care given to dad, everyone was so lovely and friendly.
Mum has had the most amazing support since dad passed, such a comfort to her. We will be forever grateful for making dads last days as comfortable and loved as possible.
Rooms are wonderful, 5* facilities and couldn't have been closer to being in your own home. I cannot recommend Parsons Grange highly enough! From the deputy manager to the customer care manager, to the activities manager, murses, reception and chefs, thank you so, so much! Cannot recommend highly enough!!
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Review from G H (Daughter of Resident) published on 7 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nothing has been too much trouble for all of the team at Parsons Grange, from the moment I made the initial enquiry to the day Dad sadly passed away several months later. Everyone was so kind and caring, encouraging Dad to participate in some activities when he was initially able and then providing
excellent end of life nursing care more recently.
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Review from Stephanie C (Granddaughter of Resident) published on 1 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandma stayed at Parsons Grange care home for end of life care and I believe she received fantastic care. When visiting Grandma I felt like I was walking in to a top quality hotel with modern clean fixtures and facilities. All staff I came into contact with were happy, friendly, respectful and caring.
Grandma's room was always very clean and she was well cared for and checked upon regularly.
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Review from Nicola D (Respite Resident) published on 2 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has mixed dementia and is unable to walk, stand, etc she stayed in Parsons Grange for three weeks respite care. The place is amazing, it’s like staying in a five star hotel but most of all Parsons Grange offers the most amazing personalised quality of care, it looks after all physical care
needs and fantastic mental stimulation with lots of activities. The staff are respectful, proactive and reactive, and totally professional. They offer full support not only to the resident but to the whole family which I found extremely helpful especially with my mother's quick decline. I would give this home a 10 out of 10 and would highly recommend it. My mother will definitely be returning for future respite care.
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Review from Nick F (Son of Resident) published on 7 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Parsons Grange is an oasis of care, companionship and calm in these strange Covid-19 times. We looked at three care homes local to us for our Dad and Parsons Grange came through as our favourite. We were supported through the process by the Customer Relations Manager, as well as the Regional Director
and all our questions and hesitancy were very ably handled, even to the point of having conversations over the Christmas break! Dad has settled in extremely well and has become extremely fond of everyone there, including the reception, administration, nursing, housekeeping and catering teams. We feel very lucky to have chosen Parsons Grange.
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Review from Vincent F (Son of Resident) published on 1 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad’s move to Parsons Grange has been a great success. He had a great life living in rural Herefordshire and was lucky to remain well until his mid 90’s. Even now he is mostly well but can’t speak. We were nurtured and helped through all the decision making processes until we, as a family with Dad,
took the plunge and made the move to Parsons Grange. The sales lady, in particular, was wonderful and very patient. The welcome from everyone was special and Dad has been surrounded by love and affection ever since. Dad has a particular problem with COVID rules in that he can’t speak and so can’t use a phone but the team at Parsons Grange are wonderfully accommodating with zoom and allowing us to see Dad through his patio door as well as the pod. Their willingness to accept questions and suggestions means we are sure that they will come up with ways for families and residents to safely use the outdoor space and patios as the weather improves. We cannot recommend Parsibs Green highly enough; if I could I’d move in!
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Review from Andy G (Grandson of Resident) published on 18 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have had an amazing experience with Parsons Grange. My grandma is really happy. They could not have done any more for her. Best carehome. In particular, the customer relations manager was amazing.
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Review from Lyn F (Daughter of Resident) published on 23 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We chose Parsons Grange not only for the lovely new building with every possible facility but for the compassion and support we were given from the onset of our enquiry. We were guided throughout this difficult time of choosing the right care home and always found any questions that arose were answered
clearly and honestly. The transition was made easier knowing that every resident would be treated as an individual and that time was taken in advance to find out as much as possible about the person coming into their care to make it as stress-free as possible on arrival into our loved one's new home. We have found all the staff to be kind, thoughtful and caring and treat our mum with dignity, everyone giving 100% to their profession at all times. Communication is good and we regularly have updates on how she is doing and any concerns that might arise. You couldn't wish for any better from a care home, thank you all.
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Review from Sherrie K (Daughter of Resident) published on 22 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A huge thank you to all at Parsons Grange. It is a beautiful brand new home with every home comfort you can think of. It is never an easy decision when looking for a care home but from the very first phone call, we have been treated with nothing but kindness, help and professionalism. Always understanding
what a difficult time this is. Help and advise is always at hand but most of all they care for your loved ones like they are their own.
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Review from Arthur N (Stepson of Resident) published on 19 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was fortuitous that I spotted this Care UK home, as it had only recently opened. From my first tentative enquiry to the day my stepmother moved to Parsons Grange we have always been treated exceptionally well. Everybody at the home has been so supportive and generous with both their energy and
their time. At every point of the quite complicated procedure of dealing with the council and the funding issues, they have been there. Helping us negotiate what was a difficult and fraught time. All very much appreciated.
More importantly, I feel I can trust that both the staff and the facilities will be exceptional for my stepmother and that she will be very happy there. And already very well looked after.
A big ‘thank you’ to everyone at the home.
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Review from Lesley E (Daughter-in-law of Resident) published on 14 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’d just like to thank you for all you’ve done to help with the process of settling our relative into Parsons Grange. You’ve been so professional and helpful throughout, from my first email inquiry to overseeing the room for her to come to. At the start of the process, we were feeling totally overwhelmed
trying to sort out suitable care for her during these difficult times. Once we came to Parsons Grange and saw the beautiful surroundings and rooms and discussed everything with you we felt totally confident that it was a place she’d be able to call home. You then helped us through every step of the arrangements, from the videos of the room to help with the paperwork, you have made things so easy for us. We now feel so relaxed knowing our relative has settled in so well and is enjoying her new home. All the staff have been so friendly, helpful and caring, it’s been wonderful to know she’s so well looked after.
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Current Review Score: 9.9 (9.878)

Overview of Review Score

The Review Score of 9.9 (9.878) out of 10 for Parsons Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 86 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 86 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.878 for Parsons Grange is calculated as follows: ( (909 Excellents x 5) + (87 Goods x 4) + (17 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 1014 Ratings = 4.878
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Parsons Grange is based on 86 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 86 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Mar 2023

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (104)

Meet the Team (1)

Rozina

Rozina Ali

Job Title: Home Manager Joined: 2022

I have over twenty years of experience working in older people’s care. My passion is caring for and supporting older people to be as independent as possible. I believe in involving residents in all decision-making so they can live each day in the way they wish.


My father was diagnosed with dementia, so I understand how hard-hit families can be after this diagnosis. We’re here to support loved ones to realise that it’s not the end and that it’s possible to live well with dementia. That’s exactly what we support residents to do. We ensure families are involved in care planning, and loved ones are welcome to be involved in their relative’s day-to-day care if they wish to be. We work in partnership with families, and everything we do is personalised to individual needs and wishes. 


I’m so proud of the Parsons Grange team. They’re very responsive and supportive – both to me, each other, the residents and their families. Together we’re determined that Parsons Grange continues to be the best care home in Reading. 

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