Parsons Grange

Today I visited a family friend for the first time who recently moved into this care home. I was most impressed with the facilities and cleanliness of the home. The staff were all extremely friendly and helpful. The opportunity to have coffee and delicious homemade cakes in your cafe was a real plus.

Our dad received the most wonderful care at Parsons Grange and we will forever be indebted to every one of the amazing team who looked after him with such kindness, compassion and expertise. From the moment we met the Customer Relationship Manager and saw the quality of people and care first-hand, we knew that it was the perfect home for him to live out his final time with terminal cancer. Across the excellent management team and all the exceptional carers, cleaners and chefs, everyone shares the highest professional standards with huge amounts of empathy and understanding. Our visits were always a positive experience as we were able to spend truly quality time with him in his lovely room and make the most of the excellent facilities, social spaces and gardens. We are so grateful to everyone who gave Dad such special care and kindness and would highly recommend Parsons Grange to anyone looking for the best possible home for their loved one.

Mum came to Parsons Grange in July 2022 as she could no longer care for herself at home with her lack of mobility and advancing dementia. From the first contact with the customer relations manager, who was extremely caring, understanding and helpful at a very difficult time, we felt confident and at ease that Mum would receive the best care for her needs. Mum settled in quickly and enjoyed the activities and attention she received from the lifestyle team, who go above and beyond to ensure that everybody can join in regardless of ability. The carers were very patient with Mum, caring and nothing was too much trouble. The nursing team were exceptional, especially after a second stroke left Mum with loss of sight. They were there for her every need and also supported us through a very difficult time. The catering staff and housekeeping are amazing, any special requests were dealt with promptly. We cannot thank you all enough for the support you gave Mum and us and we will miss you.

My mother came to Parson's Grange on December 2022 following increasingly bad health and a stroke that took her remaining independence and mobility away. The customer relations manager was exceptionally helpful and kind from the onset and throughout my mother's time there. All the staff there, from the nurses and carers to those serving or preparing food, the social events team or those in reception, made my mother and us feel very welcome. But more than that they genuinely engaged with her, providing real care, compassion and warmth, with a great deal of laughter. The nursing care went above and beyond. She was exceptionally happy there and very fond of those who looked after her, or just popped in to say hello. The communication is very good, with regular calls and updates, and the ability to discuss anything at any time. I cannot thank the staff enough for everything. My sister and I shall miss you!

I have been involved with looking after a friend of the family for many years. Recently the decision was made for him to become a resident in a nursing care home as he had dementia and could not look after himself. We chose Parsons Grange after comprehensively looking at about 15 other homes. Parsons Grange has been kind, sensitive, compassionate and professional in dealing with this person. He is happy and feels secure. Calling the staff his friends. I am delighted with the service. Parsons Grange has worked very hard with him and he is very happy. All anyone wants.

Thank you

Mum's room and the whole environment were lovely, and residents were encouraged to participate in activities. I can't thank the team enough for all their efforts with her right up to the end and the help and support provided to us.

All the staff were so good with Mum. She enjoyed her stay and was quite sad to leave. Management was so helpful and made booking Mum in a very easy process. She was taken out, which she enjoyed. They have said she can go back for lunch on a Wednesday, so that’s something for her to look forward to. Would have no hesitation in putting Mum in again.

The home is like a hotel! So beautiful, well looked after and clean. Thanks to the wonderful cleaners. Clothes are washed well and returned regularly. Thank you! Carers are fantastic. Nothing is too much for them. They are very friendly and engage well with residents, visitors and family members. I visit my mum almost every day and I feel part of the Parsons Grange Family. The management team are excellent. Their door is always open, happy to help and again nothing is too much for them. Catering team are very friendly. Food is delicious and I look forward to having meals in the dining room with all the residents. Mum is so happy here and enjoys all the activities which are so well run by the wonderful activity ladies. Thank you to all at Parsons Grange for looking after Mum and being our extended family. We love you all!

All management very friendly and knew all residents names. Everyone was treated with respect and compassion. Treated like one big family.

Dementia is a dreadful disease but I would recommend Parsons Grange to anyone primarily because of the caring staff, they were simply wonderful.

The kindness and dedication of the staff is excellent. They do a difficult job with great dedication. The facilities are new and always clean and the garden is lovely. The staff certainly go the extra mile to care for the residents with a planned and tailored approach. I highly recommend Parsons Grange and thank the fabulous staff! I only have good things to say about them!

My father has been at Parsons Grange for a few months now and I have nothing but positive things to say about the people, the care, and the facilities. The staff (from cleaners, carers, management) are all friendly and work incredibly hard. Nothing is too much trouble. I visit almost daily and always feel that when I leave my father is looked after even if he is a little tearful. The communication from Parsons Grange is also exceptional. Phone calls are always answered, emails always get a reply. I have made a few requests which have always been actioned in a timely manner. Cannot recommend highly enough! Thanks, you for making this difficult transition easier and becoming part of our extended family.

My husband came to Parsons Grange for respite care and will probably continue with a longer-term residence. Finding a good, residential care facility for my husband, who is living with dementia, was quite a difficult task for our family, both practically and emotionally! Parsons Grange seemed to offer the kind of supportive care that we required. The care team are fully supportive of our family and my husband. They offer practical advice and tender loving care when needed too, for all the family and my husband. When we have questions, they are answered promptly.

My mother was at Parsons Grange from November - February. I can say that every visit was the most heartbreaking experience. We raised a number of issues tirelessly and had 2 meetings in 3 months where nothing was resolved. The carers on the whole were very good but a number left during December/January, some saying they were unable to give the care they wanted. They were extremely under pressure in the nursing side of the building, simply doing personal care. My mother was bed-bound. We were told with utmost integrity that bed-bound did not mean bound to a bed. Sadly she was. She was scared and lonely, but the staff shortages the management denied having meant she had interaction for personal care only. It may seem like a 5* hotel, but all that glistens is not gold. We were able to finally get her out and take her somewhere she received the love and attention she deserved. She was never left in bed, and she got to go out daily in a wheelchair around the gardens. Dignity regained.

My husband moved into Parson's Grange late last year. Since then, staff have been consistently kind, caring and understanding of his very variable needs (he is living with Parkinson's Disease).

This weekend I was invited to the home to have dinner with him to celebrate Valentine's day. I was completely blown away by the effort and time that had been put into making the evening special for us. The room had been decorated with flowers and rose petals. The table was beautifully laid and an amazing cold buffet was laid out for us, including a lobster platter and fabulous cheese board.

On top of that, we had personalised champagne glasses, roses, chocolates and a beautiful word art framed picture to celebrate our travels. My husband's face was an absolute picture - he was so proud to have kept it a secret from me.

I am so thankful that he is so well cared for.

I would not hesitate to recommend Parsons Grange care home. Apart from the very comfortable, modern environment and facilities, provided for both residents and their visitors, all the staff were truly amazing. Dad has since sadly passed away, however, the care he received at all times was outstanding, as was their accommodating attitude to all his family who visited, especially during his last days.

Rooms are wonderful, 5* facilities and couldn't have been closer to being in your own home. I cannot recommend Parsons Grange highly enough! From the deputy manager to the customer care manager, to the activities manager, murses, reception and chefs, thank you so, so much! Cannot recommend highly enough!!

Nothing has been too much trouble for all of the team at Parsons Grange, from the moment I made the initial enquiry to the day Dad sadly passed away several months later. Everyone was so kind and caring, encouraging Dad to participate in some activities when he was initially able and then providing excellent end of life nursing care more recently.

My Grandma stayed at Parsons Grange care home for end of life care and I believe she received fantastic care. When visiting Grandma I felt like I was walking in to a top quality hotel with modern clean fixtures and facilities. All staff I came into contact with were happy, friendly, respectful and caring. Grandma's room was always very clean and she was well cared for and checked upon regularly.