Ascot Grange Care Home - Avery Collection

Mum visited Ascot Grange for respite care, and she was not looking forward to it. She had a lovely time, thoroughly enjoyed the company of others, and described her experience as a wonderful holiday. She couldn't compliment the staff enough saying how kind they all were. We are hoping this experience will even persuade her to think about living there permanently, as we felt she found life enjoyable again.

My mother has been a resident at Ascot Grange for six months. We saw her today, and she was very happy. Her room was bright and sunny - well positioned. Mum loves the activities, and the theme this week was biscuits. Mum responded well to the friendly and helpful staff.

Mum has a diagnosis of mixed dementia with Alzheimer's. We took the decision to move Mum into Ascot Grange just before Christmas 2020 after a series of falls and hospital visits. The staff could not have been kinder to all of us as Mum settled into her new environment whilst in the midst of a global pandemic and festive season! She is a tricky personality, but all the carers and staff have shown incredible kindness towards Mum, and it is a huge relief to all the family knowing she is being looked after so well.

Ascot Grange in Sunninghill has quickly become a trusted and welcome home for our stepfather. With the combination of age and pandemic lockdowns, he was isolated at home. Moving from his house was a major adjustment and particularly hard at first going through a quarantine period. Once that passed, there has been a huge fall in the level of anxiety about daily living challenges that are difficult to face alone. He is around other people in a friendly and calm environment, walking in the garden in almost all weather, and looking forward to spring in regular phone calls with the family. We all look forward to the resumption of normal visits and the return of the many activities usually available. Ascot Grange staff have been very helpful and shown great resilience through the lockdowns alongside their residents.

Dad moved to Ascot Grange from his own home in September 2019. It was an enormous change for him, and from his first day, the wonderful staff made every effort to make it feel like home for him. Ascot Grange is very friendly and welcoming, and Dad thoroughly enjoys living there.

My parents had a real home in Ascot Grange. They were happy and so well cared for in what they saw as their home. The staff knew the so well - all their foibles and needs. This is a family environment that shows love and care and treats everyone as a special individual.

Following a fall resulting in a fractured femur my husband required respite care. He has Parkinson’s Disease which complicates his care and Ascot Grange were excellent in making sure he had his medication on time. He enjoyed the food and the company and in spite of Covid restrictions was able to relax and recover. He has returned home but we are reassured that when he needs further respite we have every confidence in Ascot Grange. Everyone showed him care and respect and that meant a lot to both of us.

Our mum has recently moved to Ascot Grange and whilst visiting is restricted, the staff have been absolutely amazing in helping her to settle in. Her apartment on arrival was made to look so pretty and inviting and our mum loves it. The quality of service prior to her arrival was exceptional and everyone has been informative and friendly. It was her 90th birthday just after she moved in and had her hair done as a treat from Ascot Grange -and a card and chocolates from the staff. How kind and thoughtful.

My father is a new resident to Ascot Grange and as a family, we feel that he is in a safe and caring environment totally suited to his needs. He has adapted quickly to his new life there which is a credit to all the team. The pandemic has made life tough, most especially for those in care homes. I believe that Ascot Grange dealt with the situation in a way that benefitted the residents ahead of themselves. Totally selfless. We also remain in contact with my father via video calls which have been invaluable for us as a family but we are certainly looking forward to sharing some cinema nights in the amazing cinema room there with my father when the world returns to a safe normality. Thank you!

Mum moved into Ascot Grange just before the Coronavirus lockdown commenced. She was warmly welcomed and immediately made to feel at home. The kindness and care Mum has received from all the staff throughout this challenging time has been wonderful. The staff have done their very best to keep Mum occupied and entertained during necessary periods of isolation and much reduced social contact. They have arranged video calls with various family members to help Mum keep in touch. Mum is certainly happier than she has been in a long time and I know she feels safe and cared for in her new home. Thank you to all the staff who have helped to improve Mum's quality of life. You are all doing an amazing job.

The staff genuinely care and are really good with Dad. I have seen a real difference in him, he is more confident, and no longer just sat in front of his TV like he was doing at home. Staff are good at sending me photos through the care portal, and I like that I can log in and see what he has been up to. They have also helped Dad video call me; which is great.

Visiting the home for private dining with friends. It was a truly memorable and enjoyable experience. From entering the home we were greeted by the team and a wheelchair for my friend. We were shown around the home, provided with coffee in the cafe prior to lunch. Lunch was amazing, the food was beautiful, the staff were warm, friendly and kind, attentive without being overbearing. A wonderful afternoon was had by all, it completely changed our perception of what a care home is like.

Home is beautiful and modern, but the care they give my Nan is excellent. She looks healthier than she was at home. She’s kept busy and the dementia team make a real effort to reminisce with her which she loves.

Thank you so much.

Recently my auntie has moved into Ascot Grange. She has been made to feel so welcome and has settled in nicely. The activities they offer are always keeping her busy. She recently went on an outing to a London Museum and couldn’t have had a better day. I now have peace of mind that my auntie is not at home on her own and is being well cared for in this friendly and welcoming home.

My Mum came in for some respite after her hip operation. The home was fantastic. The staff and the physio worked together to get mum mobile again. They have an Ortho Rehab programme which I was really impressed with. The home is very clean and modern. It is a very lively home and the atmosphere is lovely. They encouraged my mum to get involved in their trips out which she loved. She is now seriously considering living there full time.

Good teamwork. Everyone is kind and very interested in people. I cannot fault anyone.

Lovely care home. Staff all know my parents and take time to interact with them. Their dignity and autonomy are always respected and there is a lovely, friendly caring atmosphere. The facilities are excellent.

Mum and previously dad have received excellent care whilst they have been at Ascot Grange. Although the permanent staff have to cope with being short-staffed they manage brilliantly and manage to remain cheerful especially with the residents. The staff has been very supportive of me during difficult times and have helped mum after the loss of my dad and kept us informed of how she was coping.

My uncle was well looked after by some very attentive staff - my thanks to his carers during his time at Ascot Grange.