Ascot Grange Care Home - Avery Collection

Bagshot Road, Ascot SL5 9PR
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9.9 95 Reviews
  • Ascot Grange Care Home - Avery Collection, Ascot
In a lovely leafy location with extensive landscaped gardens, Ascot offers something for everyone. With private en-suite accommodation coming in various sizes and styles, all complemented by either Assisted Residential Living, Respite, Dementia and Nursing Care.

Ascot is a very comfortable homely environment offering 96 studios or one-bedroom apartment with excellent dining options for residents. Ascot Grange also has a separate industry leading dementia suite in keeping with Stirling University's Gold Framework for those living with Dementia.

Ascot happily accommodates couples and companions who wish to remain together as they continue their care journey and make new memories together.

The home features two dining rooms and a further private dining room for special occasions. In addition, there is a cinema, hair salon, spa and treatment room as well as an activity and entertainment lounge.

The beautiful, landscaped gardens, which are easily accessible are tended by the award-winning landscape gardener and his team weekly and offer many different areas to sit out and enjoy the weather whilst the hospitality team are on hand to ensure your ongoing comfort and enjoyment.

Ascot Grange is at the very pinnacle of senior care with comfortable surrounds at competitive prices.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 106 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1450 – £2300
  • Self-Funded Residential Dementia Care: from £1950
  • Self-Funded Nursing Care: £1600 – £2500
  • Self-Funded Nursing Dementia Care: from £2050
  • RESPITE Self-Funded Residential Care: £1750 – £2400
  • RESPITE Self-Funded Residential Dementia Care: from £2175
  • RESPITE Self-Funded Nursing Care: £1900 – £2600
  • RESPITE Self-Funded Nursing Dementia Care: from £2275

These prices are only a guideline, please contact Ascot Grange Care Home - Avery Collection to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Mark Deadman (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Last Refurbishment: 2017
  • Number of floors: 3

Room Information

  • Single Rooms (88)
  • Couples/Companion Rooms (9)
  • Single Rooms with Ensuite Wet Room (55)

Visiting

  • Residents able to have visitors regardless of time. There is a private dining room for special occasions or simply for enjoying a Sunday roast with friends and family.

Parking

  • Parking for residents and visitors is available on site

Ascot Grange Care Home - Avery Collection Reviews (95)

9.9

Ascot Grange Care Home - Avery Collection has a Review Score of 9.9 (9.861) out of 10, based on 20 reviews in the last 2 years.
Over all time Ascot Grange Care Home - Avery Collection has 95 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ascot Grange Care Home - Avery Collection
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Total of 95, showing 81-95
Review from Dominic S (Son of Resident) published on 19 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has previously rejected the idea of moving into a retirement/care living. However, she is obviously very comfortable and at home in Ascot Grange. Her apartment has a feel very much like her previous house. She has not had any complaints. The staff have all been so supportive and caring not
only to my mother but to myself and family. I live in Australia and my visit over the last week has been very enjoyable. This is set up for visitors just as much as for residents and I'm very grateful.
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Review from MJVL (Daughter of Resident) published on 13 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother became a respite resident in late 2017 following a fall and has received excellent care from Ascot Grange. Since then she has become a permanent resident and our family are pleased with the care she is still receiving. The nurses, carers and all other staff are professional, friendly and
caring and we have taken great comfort in my Mother being in Ascot Grange. The staff are attentive and always look ahead on things they could be doing for the care of their residents.


The room she is in is comfortable, light and airy and the whole building is one of cleanliness and calm, but also homely. It is beautifully finished from decoration to furniture, amenities and layout and the garden is very pleasant.


As a healthcare professional myself, I cannot see anything I could do better for my Mother from Ascot Grange and I am so pleased my Mother is living there. Other relatives of residents we see also speak highly of Ascot Grange.

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Review from Sylvia S (Resident) published on 18 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ascot Grange is a lovely friendly place where you feel very safe. The staff are fair and kind to your every need. The food is delicious. You can have more or different and if you want, in your own room. So many lovely people here. I have made friends. We laugh and go to the cinema, dancing, playing
cards and scrabble. A lot of entertainment for us. Lots of day trips shopping. Fish and chips is great.
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Review from Lynda Y (Godmother of Resident) published on 15 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having to put a valued relative into care can be a really difficult decision, especially if the person does not want to go into care.
I cannot thank the staff, carers, management and nurses for the total support, help and attention to small details that made this process easier.
Since the first day,
the standard of care has been of the exemplary, but also the support that is given to the relatives, we are always made to feel welcome. After two weeks, I feel part of an extended family, that genuinely cares, from the offer of a bowl of soup or a cup of tea, especially when I am having to deal with difficult situations around end of life.
I really like the concept of Ascot Grange, as soon as you walk in you are greeted by a lovely receptionist , who always seems to know where your relative is in the building, to the lovely violet cafe, the cinema and more importantly the restaurant and food, the quality of the food and variety, rivalling any in the local area.
Thank you.
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Review from Michael U (Respite Resident) published on 10 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was finding it hard dealing with my wife who has advanced Lewy Body Dementia. I placed her in Ascot Grange care home to give us a break. I then went on holiday to give myself a break. My wife had a great time there with all the activities and was looked after very well. We are back together and I
feel rested and not so stressed. I will certainly consider Ascot Grange should we need another respite stay.
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Review from Kevin O (Son of Resident) published on 30 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents have recently moved to Signature in Ascot Grange. Their new home at Ascot Grange is truly 5 Star in every aspect. It is a beautifully furnished building in a wonderful, peaceful and tranquil location with beautiful gardens. I would recommend Signature's Ascot Grange to anyone in the future.
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Review from Caroline (Daughter of Resident) published on 21 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been into many care homes over the past couple of months and I can honestly say that Ascot Grange is the only home where I have felt truly comfortable (though I am sure that others in the Signature Group are of a similar and very high standard).
As I walked around, I remember thinking 'Yes,
I could spend my own old age here'.
Ascot Grange has the feel of a luxury hotel and my father has frequently commented on the beautiful environment.


I could not have imagined my father settling into any care home setting after receiving live-in care in his own home, but he has settled at Ascot Grange far better than I could have ever anticipated. All the staff are warm and friendly and they show my father great kindness, compassion and support. I feel that he is in entirely safe hands.


I feel that the homes of the Signature Group are in a league of their own.

Reply from Wendy Westbury, Senior Client Liaison Manager at Ascot Grange Care Home - Avery Collection

Thank you so much, Caroline for your kind words about our home. We are delighted with how well your father has settled and it is so lovely to see him enjoying his daily walks which highlights the importance of treating our residents as individuals.

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Review from S F (Wife of Resident) published on 8 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband became very ill with dementia/Alzheimer's in a few short weeks. This was a huge shock for the family and we were advised that he would need full-time care. We looked at 7 nursing homes in the area and have been extremely fortunate to find a new Signature nursing home called Ascot Grange.
We were very shocked to see the wide differences in the care homes we looked at and must congratulate Ascot Grange on the care and amenities they provide.
Reply from Wendy Westbury, Senior Lient Liaison Manager at Ascot Grange Care Home - Avery Collection

Thank you so much for your kind words and for choosing Ascot Grange. We are delighted that you are happy with what we are offering and take great pride in being able to support our residents and their families.

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Review from Robert W (Friend of Resident) published on 25 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has settled in very well mainly due to wonderful friendly care by the staff, they treat him like family. I am always kept informed of his welfare and am delighted with the whole package. No complaints whatsoever.
Reply from Wendy Westbury, Senior Client Liaison Manager at Ascot Grange Care Home - Avery Collection

Thank you Robert, we are delighted with how well your friend has settled in and are pleased you are all happy with everything here at Ascot Grange.

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Review from Marianne B (Daughter of Resident) published on 22 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff don't just look after my dad, they really do look after me as well. Every time I visit everyone says hello, and tells me about what Dad has been doing since I last came. I feel valued, so if that is how they treat me, I know they are taking great care of Dad. The activity team always ask
my opinion on things Dad may like to take part in, nothing is forced. My parents have been in three other places and this knocks them all into a cocked hat!
Reply from Wendy Westbury, Senior Client Liaison Manager at Ascot Grange Care Home - Avery Collection

Thank you Marianne, we are delighted with how well Dad has settled and are thrilled you are so happy! We are all one big family here so it is important everyone is supported.

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Review from Graham T (Son of Resident) published on 14 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot praise the staff and accommodation at Ascot Grange enough. It was a difficult decision to accept that our mother needed full time nursing care but everyone we have met at Ascot Grange from our first viewing to now has been helpful, professional and friendly making it much easier for Mum and
for us. The building is delightful, bright, clean and airy, beautifully furnished and with the air of a friendly hotel. The food is excellent - and we can say that having shared several lunches there ourselves. The staff have been so kind to Mum, settling her in and looking after us too in the transition period. The biggest surprise perhaps has been the lovely activities that are laid on - so many things to do which are fun and which have helped Mum to meet and mingle with the other residents and feel involved - and who knew hair appointments and manicures would all be available too! We could not recommend Ascot Grange any more highly - we know Mum is being looked after so well.
Reply from Wendy Westbury, Senior Client Liaison Manager at Ascot Grange Care Home - Avery Collection

Thank you so much Graham, we are delighted with how well Mum has settled and adapted to her new home. It's wonderful to see her enjoying so many of the daily activities too!

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Review from Sheila (Power of Attorney of Resident) published on 2 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Resident requirements are handled on an individual basis and every care is made to ensure residents are well looked after and they settle in with minimum disruption to their routines. Staff have previous experience and the process to ensure that information is transferred at shift changes works well
and gives you every confidence that residents are being well looked after.
Reply from Wendy Westbury, Senior Client Liaison Manager at Ascot Grange Care Home - Avery Collection

Thank you, Sheila, we are pleased you are happy with everything here at Ascot Grange.

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Review from Charles P (Nephew of Resident) published on 31 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle is now a resident at Ascot Grange. The move was very easy and trouble-free. All of the staff have been most helpful at all stages of the move, including organising his furniture, hanging his pictures, showing him around the site, dealing with his medication and clinical needs, and making him
feel welcome.
Having lived on his own for a very long time, such a move was likely to be difficult, but each member of staff has helped to make this transition as easy as possible. He is very happy with the service and attention that he receives, even the restaurant is catering for his little foibles and preferences. From an administrative viewpoint, the move has been as easy as I can imagine too.
Reply from Wendy Westbury, Senior Client Liaison Manager at Ascot Grange Care Home - Avery Collection

Thank you, Charles, we are so pleased you have felt supported moving your Uncle to Ascot Grange. More importantly, we are thrilled with how well he is adapting to his new home and he is settling so well.

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Review from Caroline H (Daughter of Resident) published on 31 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The standard of care and facilities at Ascot Grange is outstanding. All the staff (carers, family liaison, activity managers, reception, caterers and cleaners) know Mum and our family by name and are genuinely welcoming, caring and thoughtful.
The difficult decision to move Mum into care was made
so much easier by their sensitive and professional approach and mum settled very easily. There are very high standards and attention to detail in mum's personal care. Staff are very responsive to mum's needs and make proactive suggestions about how she can be further helped. The activities on offer are numerous, varied and great fun, even for those with dementia like mum, family are actively encouraged to take part. The food is of an extremely high quality - our family regularly eat lunch or dinner there with Mum. The payable extras - hairdressing and beauty salon - are excellent and priced at much less than we paid locally. Ascot Grange feels more like a luxury hotel than a care home.
Reply from Wendy Westbury, Senior Client Liaison Manager at Ascot Grange Care Home - Avery Collection

Thank you, Caroline, we are so pleased that you are all happy with how Mum and your family have been supported. It is lovely to see how much Mum has flourished and is happily enjoying so many of our daily activities.

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Review from Linda D (Daughter of Resident) published on 31 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a very close knit family, we are very happy that mum is being so well looked after and cared for. We are extremely happy with the facilities of Ascot Grange and know that mum is safe and happy in her new surroundings.
She has been made to feel very welcome and part of a new family group.
Reply from Wendy Westbury, Senior Client Liaison Manager at Ascot Grange Care Home - Avery Collection

Thank you, Linda, we are delighted that you are happy with our home and it is so lovely to see Mum enjoying her new life and becoming part of our every growing family.

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Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for Ascot Grange Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.918 for Ascot Grange Care Home - Avery Collection is calculated as follows: ( (215 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 232 Ratings = 4.918
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.943 Points relating to the number of positive Reviews for Ascot Grange Care Home - Avery Collection is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2. 20 Positive Reviews ÷ 21.2 = 0.943
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

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Meet the Team (5)

Mark

Mark Deadman

Job Title: General Manager Joined: 2022

Thank you for taking the time to read our bios. We love to see prospective customers, families and friends, new members of staff and the local community taking an interest in our community.


I am the General Manager for Ascot Grange. My role is to ensure that we deliver what we say we do. I am responsible for overall service delivery to our customers and community, inspiring and leading the onsite team and ensuring high standards of governance and compliance are achieved.


Over the last 20 years, I have had the privilege of serving the healthcare sector by managing and leading frontline care services for our elderly population. I have come into contact with many individuals who have willingly shared their life experiences and wisdom. This has reinforced my sense of duty and heightened my level of respect for our elders.


Over that time, I have been proud to lead and work alongside some amazing team members who have had a genuine passion for care and a true desire to serve. I have learned a great deal from these colleagues along my career journey.


I am very much a people person. I truly believe in the values of responsibility, integrity, kindness, compassion and doing what I can for others. The care sector has afforded me the opportunity to ‘live’ these values in the workplace, for which I am truly grateful.


I was immediately drawn to Ascot Grange because of the culture and principles the organisation aspires to. After visiting the home and meeting some of the residents and staff, I knew that this was where I wanted to work. I subsequently joined the Ascot Grange team in January 2022. I am now passionately working with the community and team here to take the home’s services forward. The team and I are fully committed to embedding the core principles of empathy, care, compassion and integrity into the Ascot Grange community.


Please note that my door is always open: do not hesitate to come and talk to me, should you need anything or if I can assist.


Thank you again for your interest in our community.

Rhian

Rhian Prall

Job Title: Dementia Care Manager Joined: 2022

I am delighted to join the team at Ascot Grange as the Dementia Care Manager working with the Devenish Community and other residents on the dementia pathway. I strongly believe that all residents should be supported in living their life to the full and ensuring all are supported as an individual.


I have spent my career working in care with companies including Somerset Care and more latterly McCarty and Stone as an Area Manager.


When not at work I love to travel. I am from a large family and am lucky to have them close by so we are all able to spend lots of time together.

Gill

Gill Bonham

Job Title: Client Liaison Manager Joined: 2021

I have been part of the Ascot Grange team since June 2021. My role involves meeting prospective new residents and their families and supporting them through the often emotional decision of choosing the right home. I feel very privileged to be part of the wonderful team here at Ascot Grange.


When not in the office I love the outdoors and all forms of sport and recreation including running, golf, paddle boarding and skiing.

Andrea

Andrea Morgan

Job Title: Nurse Care Manager Joined: 2022

I started my career in care 25 years ago when I worked as a care assistant in a nursing home. This is where I found my love of caring for our older generation and I was inspired to become a nurse. I have been qualified for 14 years now working in various roles in the NHS, mainly in day surgery and surgical wards; in care homes as a senior nurse and deputy manager.


I began my journey with Ascot Grange as Nurse Care Manager in April 2022. It is a great privilege to be given the opportunity to work with such a wonderful team. It is my passion to make sure all residents at Ascot Grange have the best quality of care.

Greg

Greg Novelli

Job Title: Hospitality Manager Joined: 2020

Having started my journey at Ascot Grange in 2020, I still feel privileged to have been given the opportunity to work in such a wonderful place with caring residents and staff alike. I have seen the home go from strength to strength and with the addition of new heads of department to the team, I am sure the home will continue to grow and increase from the solid foundations being built. I will continue to bring my knowledge from my past experiences and the experiences over the past year and continue to pair it with the vision and values that Ascot Grange and the people, both staff and residents here embody. I am looking forward to meeting you all when our current climate allows. My door will always be open if you want a chat.

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