The Grand Care Home

I wouldn't hesitate to recommend The Grand for their loved ones.

From the 1st day mum became resident to her last moments. The staff were always at hand to help + assist mum in her needs, care + support. All staff were very caring, smiling + supportive in our needs also. We will never forget all the staff, from reception, office, catering, hospitality to laundry staff who always put mum clothing back for her.

It is so difficult to write a review of a place which is impeccable. From caring for Mum to her every need was just perfect. Special meals were prepared for her bearing in mind of her religious requirements. Staff were so lovely and really looked after her so well. They went above and beyond to even keep the family comfortable as much as making tea/coffee for us. Mum was very spoilt and very well looked after. Can't thank enough every member of staff were brilliant.

I love being here. The staff are very caring. Activities are fantastic, everyone keeps you busy (if you want to be).

My friend has been extremely well looked after since arriving at The Grand Care Home. His health and well being is so much better after the care he has received while there. There is a lovely caring atmosphere within the home. It is always welcoming to visitors no matter what time of arrival. Staff extremely courteous and thoughtful and aware of different needs of individuals.

Overall a high level of care given. Always caring staff, regular communication re events and individuals concerns. A lot of family feel to events & meal times are joyous and sociable. Resident feels this is 'his home' and joins in many well organised social events. Quality of food and service is high.

I could not be more grateful to the staff looking after my mother. They treated her with respect and cared and looked after her like she was their own. My mum was unable to communicate well due to the language barrier and effects of stroke and dementia but the staff soon got to understand her so in the later stages of mum's life they knew what she needed and how to keep her comfortable.

If we felt mum needed something, we were able to speak to staff on duty and they would attend to her needs.

In the last days of mum's life, the nurses and carers would ensure she remained comfortable and attended to escalating matters if she needed medical attention.

On the day mum died, the family were by her bedside and we were given the space to spend those last precious moments with her. The staff on duty were so caring and attentive and treated mum with the dignity she deserved.

I would not hesitate to recommend the care home to others looking for a suitable place for their loved ones

The staff were really respectful with my grandma's religion and willing to accommodate for her for whatever she needs. Also the staff will keep us updated with what's going on with my grandma's health and any changes to be made. Thank you all.

My father was very unsettled when he went in The Grand after 4 months in hospital. Now he has accepted that his new home and very happy. The care is above and beyond. All the family is more than happy. What a lovely care centre. All of the staff are fabulouse.

My mum was resident at The Grand for two and half years,the care she received was consistently excellent,the atmosphere was friendly and welcoming and nothing was too much trouble when it came to the staff.The home allowed mum to take some personal items from home to make her room familiar ,and her stay enriched.I would have no hesitation in recommending The Grand at the highest level to anyone.

All in all, I couldn't have asked for a higher standard of care for my mum during her final years. A huge thank you to the wonderful team at The Grand. You are a credit to your profession, you really are!

I found a very warm welcome and greeting at the front desk and then all the staff greeted and asked if I was ok. I found this very reassuring. The care provided by the staff was considerate, lovely and did not fall short in any department. The Grand is clean and secure. I found my mum was safe and secure in The Grand's care. Many thanks to all staff and management for the fantastic care provided.

Having enjoyed the facilities in The Grand in 2024, I returned there in April 2025 as it offered medical and respite care that I needed following an operation. The staff were friendly and attentive to my needs, which contributed to my early recovery. Furthermore, I was aware of how gentle, kind and caring they were to the dementia residents in the home. The management and staff were professional and understanding and responsive to residents' needs. The facilities and rooms are first class and I would certainly return for respite and medical care in the future.

I can't thank the staff enough for the outstanding care and compassion. Every team member went above and beyond, treating both my mother (resident) and father (daily visitor) with genuine warmth and dignity. The grand is a shining example of what care should be.

From the first visit before mum went into The Grand, to the experience on day of arrival to the care mum receives on a daily basis, the staff at The Grand have been fantastic. The manager is absolutely amazing.

Excellent experience of my wife going into care. Manager and all staff have been really first class.

My father only spent a couple of months here on end-of-life care until he sadly passed. The care he received at The Grand was respectful, kind, caring and professional. Through my frequent visits I got to know the team who supported him. The home manager has managed to hire some of the loveliest people I have ever met. Each time I left after visiting I felt confident and reassured that I had secured him a place in a good care home. It relieved a lot of the anxieties and guilt I felt about the entire situation. My father passed peacefully in early February but I will be forever grateful to the nurses/carers who made his transition from this world to the next an easy one. God bless you all.

My health is carefully watched and I feel very lucky and safe.

I am very happy here, the staff are kind and helpful.

I can not recommend The Grand Care Home in West Bridgford Nottingham enough. My Father was fast-tracked out of hospital in May 2024. It was a traumatic period and to place your relative in any care home is a massive step the pressure to get it right is immense. Having visited quite a few and being horrified at what we saw, the visit to The Grand was amazing within a 1 minute of entering I already had a good feeling and after being shown around the choice was easy to make. The staff are fantastic and went above and beyond in the care and friendly ship they gave to my Father. Every member of staff was superb you could not wish for better. The building is kept to the highest standard. I have no hesitation in recommending The Grand to anyone who needs to find a care home for a member of their family. Thank you all at The Grand for the care you gave my Dad in his last days.