The Grand Care Centre

Greythorn Drive, West Bridgford, Nottingham NG2 7GG
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9.9 93 Reviews
  • The Grand Care Centre, Nottingham
The Grand is a purpose-built, ‘new generation’ care facility which offers home-from-home care for up to 82 people in the leafy suburbs of West Bridgford in Nottingham.

The four floor home is expertly designed to provide the highest standards of safety, comfort and care, where residents can benefit from en-suite bedrooms, a beautiful lounge and dining room on each floor, and an assisted spa bathroom.

The Grand is an attractive building, blending traditional brickwork with more contemporary features. Located in a spacious area, the building boasts full height windows which extend from the ground floor to the top floor.

Carefully crafted by an interior designer, the attention to detail inside the home is impressive, with high specification and sophisticated décor designed to create stylish yet comfortable and practical spaces. The interior also features built-in infection control.

Additional facilities available at The Grand include a library, cinema, hairdresser with nail bar and bistro area.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 82 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1000
  • Self-Funded Residential Dementia Care: from £1050
  • Self-Funded Nursing Care: from £1150
  • Self-Funded Nursing Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Nursing Care: from £1400
  • RESPITE Self-Funded Nursing Dementia Care: from £1600

Nursing Care plus FNC £254.06


Respite stay minimum of 2 weeks - from £1,400 per week.

These prices are only a guideline, please contact The Grand Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Tracy Johnston (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2015
  • Number of floors: 4

Room Information

  • Single Rooms (82)
  • Single Rooms with Ensuite Wet Room (82)

Visiting

  • Visitors welcome, encouraged to avoid meal times if possible and after 8pm when residents may be relaxing in nightwear.

Parking

  • Parking is available on site. Visitors asked if they park on the local roads to be courteous to neighbours.

The Grand Care Centre Reviews (93)

9.9

The Grand Care Centre has a Review Score of 9.9 (9.905) out of 10, based on 24 reviews in the last 2 years.
Over all time The Grand Care Centre has 93 reviews.

Overall Experience
  • 85
  • 5
  • 1
  • 2
  • 0
Date Published
  • 93
  • 7
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  • 24
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Reviewer Connection to The Grand Care Centre
  • 32
  • 18
  • 16
  • 6
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 93, showing 41-60
Review from M C (Resident) published on 5 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came to The Grand from hospital. This home is lovely, the food is great and the care is excellent. You get treated with dignity and respect - I love it here and made some great friends. I've been through a lot and if I ever feel low, the staff are always there to make me laugh and support me.
Reply from Tracy Johnston, Manager at The Grand Care Centre

Amazing M C, thank you
We really enjoy caring for you at The Grand.

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Review from Doreen W (Respite Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My time spent here has been really good. Treatment could not have been better. The staff were very nice indeed.
Reply from Tracy Johnston, Manager at The Grand Care Centre

Thank you for taking the time to give the home feedback - much appreciated.

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Review from Neil M (Resident) published on 24 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bearing in mind that I would rather have been at home, I found the Grand to be a pleasant place for respite care with some very nice and helpful staff. It was a pity that there was little access to the outside. A more frequent breath of fresh air would have been welcomed.
Reply from Tracy Johnston, Manager at The Grand Care Centre

Thank you for your feed back Neil. I will call you to discuss your review as I do think we could have addressed all pointers quickly throughout your stay through our many conversations. Glad you are home now and doing well. Tracy.

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Review from Christina B (Daughter of Resident) published on 13 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fabulous home, the care for my mum has been all I could have wished for. She has been in the home for two and a half years, all through the difficult Covid period. She wasn't very well when she came in and since being here she has looked better than she has for years, putting on weight etc. She is treated
with respect and kindness and is always looking clean and well cared for. The staff are amazing with her and always friendly to her family visiting. I highly recommend.
Reply from Tracy Johnston, HOME Manager at The Grand Care Centre

Thank you so much Christina for this lovely review. We will share it with the team and I am sure they will be really uplifted by your kind words. Tracy.

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Review from A G (Daughter of Resident) published on 9 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care homes have a dubious reputation, so when my mum took up residence at The Grand Care Centre there was much relief and pleasure at the discovery of its warmth and welcome. Many thanks.
Reply from Tracy Johnston, Manager at The Grand Care Centre

We appreciate the time taken to carry out this review and all reviews are appreciated. If you wish to discuss further with regards to the 4 stars I will be more than happy to discuss further. Best wishes Tracy.

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Review from T B (Granddaughter of Resident) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My great grandmother moved into The Grand Care Centre due to requiring end of life nursing care. She received a high level of care with the staff being very sympathetic to the family's situation and took the time to explain everything to us so that we knew what to expect, they were so respectful. My
grandmother’s room is beautiful with a lovely view of the garden, it is very clean and well equipped for her needs. The food is of high quality and she soon started eating more and settling into her new environment. Everybody made her feel so welcome and genuinely cared for. The manager of the home, whilst on night duty, even changed a mattress for my grandmother to make her feel more comfortable, this action really moved me. My grandmother is still with us three months later and doing incredibly well. My family and I will be eternally great full to everybody at The Grand Care Centre.
Reply from Tracy Johnston, Home Manager at The Grand Care Centre

Thank you so much for taking the time to complete such a fabulous review for our care home. We strive for excellent care at The Grand and are always here to help. Thanks again. Tracy.

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Review from E V (Daughter of Resident) published on 19 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn’t have asked for better care and provision for Mum. Lovely care home with committed and caring staff. A good range of activities for residents to take part in. Staff are always available to give an update on how Mum is getting on. Thank you all for everything you do!
Reply from Tracy Johnston, Manager at The Grand Care Centre

We appreciate the time taken to complete this review - thank you for your kind words - if you wish to discuss further regarding the rooms I am more than happy to accommodate you.
Tracy

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Review from Sallie S (Niece of Resident) published on 19 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative has been in The Grand Care Centre for 6 years where she is very happy. She has thrived in her social life, and activities and eats enjoyable food. She loves her spacious room and most of all the friendly and caring staff who make her feel safe and secure. The medical care she receives is
excellent and I am kept fully informed of any concerns or treatments. There are also excellent facilities for visitors to dine with the residents and the whole atmosphere is warm, light and airy, with comfortable lounges and an attractive garden, where residents are encouraged to participate in the gardening if they want to. I would highly recommend The Grand Care Centre to anyone for its outstanding care, management, facilities and caring staff.
Reply from Tracy Johnston, Manager at The Grand Care Centre

So humbled by your review and really appreciate the time taken to write and submit this. Thank you so much from all the team. Kind regards, Tracy.

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Review from H D (Son of Resident) published on 19 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 91-year old Dad was given excellent care. He arrived in poor health and this deteriorated quickly, simply because he felt comfortable, saw family and relaxed and so his body gave out. However, the staff kept him comfortable and at all times considered his dignity and his right to eat or not eat,
which was exactly what we as a family had requested. I can heartily recommend this care home.
Reply from Tracy Johnston, Manager at The Grand Care Centre

We really appreciate your feedback. It was a pleasure to know your father and to have the honour to care for him at The Grand. Kind regards, Tracy.

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Review from Helen D (Resident) published on 21 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I live at The Grand and am very happy here. All the staff are very helpful and kind. Treatment is excellent.
Reply from Tracy Johnston, Care home Manager at The Grand Care Centre

Many thanks Helen for taking the time to review the care home you reside in. We really appreciate your review and feed back.

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Review from Ann M (Niece of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I will be forever grateful to your moist wonderful and caring staff on 3rd floor. The compassion and care shown to my uncle, my elderly parents and myself has been exceptional. The whole team are a credit to the health and caring profession. The care and compassion shown is so natural
I am an NHS employee and know how difficult your job can be, but nothing was ever a bother. Special thanks.
Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you so very much for your kind words of gratitude. People often tell me how amazing the team are, I know this as I watch examples of their amazing care, compassion and kindness on a daily basis. Your comments will most certainly be passed on. They are the best and this is mirrored by their everyday care and good practices.


Many Thanks

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Review from Sylvia T (Wife of Resident) published on 2 November 2020 Submitted via Website • Report
Overall Experience 2.0 out of 5
Disappointing experience of two weeks of respite care for a 94-year-old recovering from a prolonged hospital stay. While basic care was ok, but there were many minor problems including poor communication re, appointments and medication etc, and slow responses to calls for assistance (perhaps because
of Covid the home was short-staffed?). Often hard to find any staff when visiting, and main reception phone line often not answered for quite long periods. When things went wrong, the staff seemed defensive rather than apologetic. Finally, the patient sent home in great distress as the wheelchair taxi transport arranged for discharge was not provided. Response to letter of complaint very disappointing. The home has – or had – a reputation for being at the top of the range with a very high level of charges. Given treatment, in this case, we felt we had been misled and overcharged.
Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank You for taking the time to feedback. We are extremely sorry that you were disappointed in certain areas of our service provided at the Grand. We are continually looking at ways to ensure the individual needs of each resident are met. We use all comments positive or negative to ensure continual improvement.

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Review from Pauline M (Wife of Resident) published on 21 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband had been in the Grand for two weeks. It was clean, bright and welcoming and he was very happy. The staff were wonderful, especially the carers who looked after him. Thank you.
Reply from Dawn Collett, Commissioning Director at The Grand Care Centre

Thank you for taking the time to write this lovely review. I will ensure the team sees it, they will appreciate your words.

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Review from D W (Daughter of Resident) published on 4 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I loved this care home from the moment I walked in which is almost 4 years ago now. I had been searching for a home for Mum - she's special and I wanted somewhere special for her to live, and The Grand was exactly what I was looking for.
The facilities are excellent and the home, which is managed by
the manager and her team, runs like clockwork. All of the staff are amazing and I have a high regard for each and every one of them. I don't think the home would be what it is without any member of this obviously very committed and caring team.
My mum has advanced dementia and can be challenging at times but I always witness empathy and understanding from the nursing team and carers, and this makes me happy she's in their care. In short, I can't thank them enough for everything they do for her.
Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you for this amazing review, the staff work so very hard to maintain the highest care, dignity and respect for your Mum and all of our residents living at The Grand. We will endeavour to continue to maintain this High Standard of Care.

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Review from Susan K (Daughter of Resident) published on 4 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was delighted with the care my mother received at The Grand. The team could not have been more supportive both to her and the family and even under all the regulations of COVID they still were calm and professional. Also, we appreciate greatly the physios assessment team and contact with social services
in order to get my mum back home. A huge thank you.
Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you so very much for your amazing comments, the staff at The Grand work really hard to main such an excellent standard of care. Residents, including your Mum, are afforded the dignity and respect they so very rightly deserve. We will endeavour to continue to provide this highest standard of care.

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Review from Lois D (Resident) assisted by family/friend published on 20 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel safe and happy.
Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you, so much for the lovely scoring of the care and service we have provided for your Mum. We will endeavour to maintain this high standard of person-centered care.
Yana.

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Review from B B (Sister of Resident) published on 11 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Satisfactory.
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Review from A C (Son of Resident) published on 10 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a well-run home.
Staff are polite and helpful with any issues are quickly dealt with.
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Review from Shirley K (Wife of Resident) published on 10 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at The Grand Care Home are first-class; kind, good-humoured and patient. My husband is always clean, smart and comfortable. During the Coronavirus epidemic, they went out of their way to enable me to speak on the phone to my husband and recently, to see him in Reception. When he tested positive
for Coronavirus the nurses rang me frequently to reassure me about his condition and to ask about me. I cannot praise them highly enough.
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Review from Judith T (Daughter of Resident) published on 27 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my mother earlier today. It is a ninety mile each way trip for me as I live in North Yorkshire, I was most impressed with the way your staff helped me to see my mother, bearing in mind the COVID-19 regulations. I was taken outside her room in the garden area and given wonderful help.
Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you so very much for the wonderful comments, our staff work very hard to maintain a high-quality service to the people in our care. We will continue to provide these high standards of care and your lovely comments will boost staff morale and enhance their self - esteem.

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Current Review Score: 9.9 (9.905)

Overview of Review Score

The Review Score of 9.9 (9.905) out of 10 for The Grand Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.905 for The Grand Care Centre is calculated as follows: ( (271 Excellents x 5) + (2 Goods x 4) + (5 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 283 Ratings = 4.905
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Grand Care Centre is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (4)

Tracy

Tracy Johnston

Job Title: Home Manager Joined: 2020

I am a qualified nurse and trained at the University of Central Lancashire, qualifying in 1999. Totalling 30 years of care/nursing experience my passion lies with care homes and I have extensive management experience as a home manager including troubleshooting, care home turnaround and Regional management. These areas have given me a wealth of knowledge and decided to come back into the daily running of the care home after being out and about travelling many miles. I am proud to be part of the team here at The Grand and to work for New Care working towards its vision. My team and I are dedicated to making each day different and special for residents.


The care we deliver is person-centred, ensuring that individual needs and requirements are met. It is important to us that residents retain as much independence as possible with support to continue pursuing the interests and hobbies they have always enjoyed.


Personal hobbies and interests include family, Horse riding and my three West Highland Terriers Dave, Dottie & Alfie, A family unit themselves – you may see them in the home occasionally.

Rebecca

Rebecca Thorpe

Job Title: Deputy Manager Joined: 2018

I have worked at New Care for 4 years and enjoyed my time at Ruddington Manor but transferred to The Grand for a new challenge a year ago. I enjoy my job as Care Manager and now ecstatic to be successful in my new role as the Deputy Manager. I am able to have autonomy in my role which help me thrive and feel satisfied in my role. It's ‘Grand at the Grand’ as we say and New Care look after their staff members really well with excellent opportunities for promotions, I can vouch for that. Every day is a different day and I love that we can make our residents' lives special. I love seeing them smile every day.

Bridget

Bridget Peck

Job Title: Wellbeing Coordinator Joined: 2015

I have worked for New Care for over 4 years. When I first walked into The Grand I was amazed that a care home could look like a hotel; I was lost for words. I began as a Senior Carer and then transferred to the Wellbeing Team. I was then given the opportunity to lead the Wellbeing team.
New Care is a very family orientated and person centred company; nothing is too much trouble to meet the resident’s needs and wishes.
I look forward to coming to work each day, and I can’t believe I get paid to do a job that I love!

Ellen

Ellen Robinson

Job Title: Home Trainer

Having worked for New Care for 7 years I feel that from the very beginning I knew I had made the right decision to become an employee at New Care. As New Care have in-house trainers in all of their homes this is a great advantage to the care industry as there are always opportunities for all staff members to learn new things and career development within the home gaining support and guidance from the manager and home trainer. I aim to provide top-quality training to all staff, by doing this allows staff to provide top-quality care to the residents.

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