






At The Grand Care Home in West Bridgford, Nottingham, later life is about belonging, joy, and connection to all residents. Offering nursing, dementia, residential and respite care, this care home has deep roots in the local community, bringing together creativity, companionship, and care in equal measure.
Families often say they feel the warmth the moment they arrive; a feeling that comes from the laughter, kindness, and shared moments that make life...
Care Provided by The Grand Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 82 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Nursing Care plus FNC £254.06
Respite stay minimum of 2 weeks - from £1,400 per week.
The price(s) shown are provided by the care home. Contact The Grand Care Home for full pricing details and T&Cs.
Contact The Grand Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Lovett Care Ltd
- Private Owned
Person in charge
- Tracy Johnston(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2015
- Number of floors: 4
Room Information
- Single Rooms (82)
- Single Rooms with ensuite Wet Room (82)
Visiting
- Visitors welcome, encouraged to avoid meal times if possible and after 8pm when residents may be relaxing in nightwear.
Parking
- Parking is available on site. Visitors asked if they park on the local roads to be courteous to neighbours.
The Grand Care Home Reviews (102)
The Grand Care Home has a Review Score of 9.9 (9.875) out of 10, based on 27 reviews in the last 2 years.
Over all time The Grand Care Home has 102 reviews.
Our mum came into the home in early June and the staff have been amazing, our angels. They not only look after Mum but also ensure that we are OK. We truly feel part of the family. The care and attention they give to Mum is first class. The food options are great, it is very clean and tidy. We were struggling to look after Mum at home but the team here are like angels and have enabled us to enjoy time as a family. We would be lost without them. I can't thank them enough for what they do for Mum (and for us )
Thank you for an amazing review. It's a privilege to care for your mum at the home. Thank you for taking the time to write this review. Kind regards, Tracy.
Excellent.
Thank you Elsie - really appreciated that you have taken the time to write a review for the care home.
Happy.
We always appreciate the time taken for these reviews to be completed - thank you for doing this.
I like the entertainment and the library. The staff are all first-class.
Thank you for taking the time to do this review, Sheila - your feedback is appreciated
I am very happy with my care and keeping my brain active with all the activities we do.
Thank you Gloria for taking the time to complete a review - really appreciated.
Very comfortable and friendly.
Thank you Jean our fellow nurse resident. This is really lovely and appreciated.
I'm very happy here.
Thank you Janet - your review is special to us and the staff will be so pleased with this.
to have found a home which has so much care.
Thank you Michelle for taking the time to submit such a lovely review. I will pass your feedback on to the team and I am sure they will be delighted. Kind regards.
My wife was admitted with dementia and the staff and care are excellent. They have time and patience to sit and help her, they help her feed, wash and dress. There is dignity in all they do for her and the kindness is exemplary. The room is cleaned and washed every day, there are numerous options for food and they are prepared to make anything my wife requests. I am treated with respect and they will sit and talk with me as I go through the difficult experience. There are activities that run every day and there is even communion offered to those who wish to partake. I cannot speak too highly of all the staff from the Manager to the cleaners. The care staff need the highest praise for their great attention to detail and time with the resident. In a very difficult time, the whole home has made it easier to cope, for which I am very, very grateful.
Thank you for taking the time to complete such a humble review. It's a pleasure caring for your loved one and having you and your family as part of The Grand Care Centre family. Thank you for your support and here anytime any of you need us. Thanks again, Tracy.
I came to The Grand from hospital. This home is lovely, the food is great and the care is excellent. You get treated with dignity and respect - I love it here and made some great friends. I've been through a lot and if I ever feel low, the staff are always there to make me laugh and support me.
We really enjoy caring for you at The Grand.
My time spent here has been really good. Treatment could not have been better. The staff were very nice indeed.
Thank you for taking the time to give the home feedback - much appreciated.
Bearing in mind that I would rather have been at home, I found the Grand to be a pleasant place for respite care with some very nice and helpful staff. It was a pity that there was little access to the outside. A more frequent breath of fresh air would have been welcomed.
Thank you for your feed back Neil. I will call you to discuss your review as I do think we could have addressed all pointers quickly throughout your stay through our many conversations. Glad you are home now and doing well. Tracy.
Fabulous home, the care for my mum has been all I could have wished for. She has been in the home for two and a half years, all through the difficult Covid period. She wasn't very well when she came in and since being here she has looked better than she has for years, putting on weight etc. She is treated with respect and kindness and is always looking clean and well cared for. The staff are amazing with her and always friendly to her family visiting. I highly recommend.
Thank you so much Christina for this lovely review. We will share it with the team and I am sure they will be really uplifted by your kind words. Tracy.
Care homes have a dubious reputation, so when my mum took up residence at The Grand Care Centre there was much relief and pleasure at the discovery of its warmth and welcome. Many thanks.
We appreciate the time taken to carry out this review and all reviews are appreciated. If you wish to discuss further with regards to the 4 stars I will be more than happy to discuss further. Best wishes Tracy.
My great grandmother moved into The Grand Care Centre due to requiring end of life nursing care. She received a high level of care with the staff being very sympathetic to the family's situation and took the time to explain everything to us so that we knew what to expect, they were so respectful. My grandmother’s room is beautiful with a lovely view of the garden, it is very clean and well equipped for her needs. The food is of high quality and she soon started eating more and settling into her new environment. Everybody made her feel so welcome and genuinely cared for. The manager of the home, whilst on night duty, even changed a mattress for my grandmother to make her feel more comfortable, this action really moved me. My grandmother is still with us three months later and doing incredibly well. My family and I will be eternally great full to everybody at The Grand Care Centre.
Thank you so much for taking the time to complete such a fabulous review for our care home. We strive for excellent care at The Grand and are always here to help. Thanks again. Tracy.
I couldn’t have asked for better care and provision for Mum. Lovely care home with committed and caring staff. A good range of activities for residents to take part in. Staff are always available to give an update on how Mum is getting on. Thank you all for everything you do!
Tracy
My relative has been in The Grand Care Centre for 6 years where she is very happy. She has thrived in her social life, and activities and eats enjoyable food. She loves her spacious room and most of all the friendly and caring staff who make her feel safe and secure. The medical care she receives is excellent and I am kept fully informed of any concerns or treatments. There are also excellent facilities for visitors to dine with the residents and the whole atmosphere is warm, light and airy, with comfortable lounges and an attractive garden, where residents are encouraged to participate in the gardening if they want to. I would highly recommend The Grand Care Centre to anyone for its outstanding care, management, facilities and caring staff.
So humbled by your review and really appreciate the time taken to write and submit this. Thank you so much from all the team. Kind regards, Tracy.
My 91-year old Dad was given excellent care. He arrived in poor health and this deteriorated quickly, simply because he felt comfortable, saw family and relaxed and so his body gave out. However, the staff kept him comfortable and at all times considered his dignity and his right to eat or not eat, which was exactly what we as a family had requested. I can heartily recommend this care home.
We really appreciate your feedback. It was a pleasure to know your father and to have the honour to care for him at The Grand. Kind regards, Tracy.
I live at The Grand and am very happy here. All the staff are very helpful and kind. Treatment is excellent.
Many thanks Helen for taking the time to review the care home you reside in. We really appreciate your review and feed back.
My family and I will be forever grateful to your moist wonderful and caring staff on 3rd floor. The compassion and care shown to my uncle, my elderly parents and myself has been exceptional. The whole team are a credit to the health and caring profession. The care and compassion shown is so natural I am an NHS employee and know how difficult your job can be, but nothing was ever a bother. Special thanks.
Thank you so very much for your kind words of gratitude. People often tell me how amazing the team are, I know this as I watch examples of their amazing care, compassion and kindness on a daily basis. Your comments will most certainly be passed on. They are the best and this is mirrored by their everyday care and good practices.
Many Thanks
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 March 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Grand Care Home.
There are no upcoming events for The Grand Care Home.
Awards / Recognitions (3)
- 30 Jan 2026Recipient: Lovett Care Ltd
- 31 Jan 2025Recipient: Lovett Care Ltd
- 31 Jan 2024Recipient: Lovett Care Ltd
Accreditations
There are no accreditations posted yet for The Grand Care Home.
Meet the Team (9)

I am a qualified nurse and trained at the University of Central Lancashire, qualifying in 1999. Totalling 30 years of care/nursing experience, my passion lies with care homes, and I have extensive management experience as a home manager, including troubleshooting, care home turnaround and Regional management. These areas have given me a wealth of knowledge, and decided to come back into the daily running of the care home after being out and about, travelling many miles. I am proud to be part of the team here at The Grand and to work for New Care, working towards its vision. My team and I are dedicated to making each day different and special for residents.
The care we deliver is person-centred, ensuring that individual needs and requirements are met. It is important to us that residents retain as much independence as possible with support to continue pursuing the interests and hobbies they have always enjoyed.
Personal hobbies and interests include family, Horse riding and my three West Highland Terriers, Dave, Dottie & Alfie, A family unit themselves – you may see them in the home occasionally.

I have worked at New Care for 4 years and enjoyed my time at Ruddington Manor, but transferred to The Grand for a new challenge a year ago. I enjoy my job as a Care Manager and am now ecstatic to be successful in my new role as the Deputy Manager. I am able to have autonomy in my role, which helps me thrive and feel satisfied in my role. It's ‘Grand at the Grand’ as we say, and New Care look after their staff members really well with excellent opportunities for promotions, I can vouch for that. Every day is a different day, and I love that we can make our residents' lives special. I love seeing them smile every day.

New Care is a very family-oriented and person-centred company; nothing is too much trouble to meet the residents’ needs and wishes.
I look forward to coming to work each day, and I can’t believe I get paid to do a job that I love!

I only started working in the care sector in 2021 as a carer at the Grand, and in 2022, I was encouraged to become a Team Leader. I have to admit that it was very difficult at the beginning for me; however, with great support from our Management team and colleagues, I have learnt a lot and completed my Level 3 Diploma in Adult Care in 2023. I have been given the amazing opportunity to step up as Head of Care in 2024, and I am enjoying learning and developing within my new role. I love our wonderful team and am very proud of the care and support we provide to all our residents, families and staff. In my spare time, I enjoy doing jigsaw puzzles, visiting interesting places and spending time with my family.

I lead our dedicated culinary team with over 15 years of experience as a Head Chef, specialising in the care sector. Over the years, I’ve developed a deep understanding that food is at the heart of our residents’ well-being and dignity.
I believe dining should be a joyful, fresh, and engaging experience for everyone. As Head Chef, I oversee all aspects of our kitchen, from menu planning and meal preparation to ensuring that every dish we serve is freshly made and full of flavour.
One of my key strengths is working with my team to create meals that meet a wide range of dietary needs. Whether that means preparing diabetic-friendly options, catering for allergies, or producing modified texture meals, we always strive for nutritional balance, great taste, and appealing presentation.
I’m incredibly proud of our team. We work closely together to meet the individual dietary needs of every resident. I genuinely enjoy the challenge of creating food that not only nourishes but also brings a little joy to the table each day.
For me, mealtimes are one of the highlights of the day - a chance to connect, care, and make a difference through good food.

I joined The Grand in January 2024, bringing experience as a care home administrator from a small residential home. Since joining the team, I've made significant progress in my role and am currently studying for my Level 3 Business Administration qualification, with wonderful support from the company throughout. I'm passionate about my work and deeply grateful for the opportunity to be part of The Grand Care Centre team.
Outside of work, I love travelling and have been fortunate to visit many countries around the world. Before moving to England, I spent two years living in Canada. I arrived in England at 19, and in the years since, I've built both my life and career here. It truly feels like my forever home, which is why I recently began the process of obtaining my British citizenship.

I have been proud to be part of The Grand Care Home for the past five years. I began my journey here as a Hospitality Assistant, and after two years, I was given the wonderful opportunity to progress to the role of Head of Hospitality. I am deeply passionate about delivering an exceptional dining experience and take great pride in ensuring that every meal is prepared and served with care, quality, and attention to detail.
For me, dining is not just about food; it is about creating moments of comfort, connection, and joy for our residents. I am dedicated to making a positive difference in the lives of those who call our care home home. Together with my devoted team, I strive to make every mealtime a pleasant, meaningful, and uplifting experience.

My name is Chris, and I’m the Maintenance Manager at The Grand. I joined the team in July after spending 16 years in my previous role, and I’m really glad I made the move - I’m thoroughly enjoying my time here.
I’ve been working in maintenance for the past four years, and I take great pride in helping both residents and staff by resolving issues and repairing faults quickly and effectively. I’m an approachable and friendly member of the team, always willing to lend a hand and ensure everything runs smoothly around The Grand.

I feel very lucky to be a part of The Grand team. I started my journey as a housekeeping assistant and have recently been promoted to Head Housekeeper due to the love and devotion I put into my work. I take great pride in everything I do within the home, often coming in early so I can always give that little bit extra.
I'm highly motivated and care deeply about making sure our residents have a clean, safe, warm and welcoming environment to call home.
Nothing is too much trouble; with a caring and hardworking housekeeping team, we work together to ensure our home is the best it can be.
It's not work when you love what you do.
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